Standard Business Roadmap Value Stream Analysis / Mapping Training Pack.
Swimlane Mapping Training
Transcript of Swimlane Mapping Training
-
7/30/2019 Swimlane Mapping Training
1/42
Office Process Mapping
-
7/30/2019 Swimlane Mapping Training
2/42
Types of Process Maps
Flow Charts Good for showing decisionsand loops
Value Stream Maps Good for showinghow value is added (tend to be linear)
Spaghetti Maps Good for showingphysical movement of people and material
Swim Lane Map Good combination of first two maps
-
7/30/2019 Swimlane Mapping Training
3/42
Flow Chart
Get Mail
Sort
Open Bills Correct?Write Check
& Due Date onEnvelope
Put in Envelope& Attach Stamp
Wait for
Due Date -5
Mail
Call CompanyTo Resolve
Yes
No
Resolved?YesNo Stop
-
7/30/2019 Swimlane Mapping Training
4/42
Spaghetti Map
Desk
Table
Desk
Desk
Desk
Desk
TableDesk
Table
Desk Desk
Table Table Staging Area
6 ,
7 , 8 , 9
6 ,
7 , 8 , 9
Desk
6 ,
7 , 8 , 9
6 ,
7 , 8 , 9
6 ,
7 , 8 , 9
6 ,
7 , 8 , 9
Desk
Desk
Table
Table
Start
Table Table
1
12
4c
4a 3
2
11 10
cart
4b
-
7/30/2019 Swimlane Mapping Training
5/42
Three Elements
Swim Lane Mapping
TimePeople (job
functions)Tasks/Process
-
7/30/2019 Swimlane Mapping Training
6/42
Example of Swim Lane Map
Time
-
7/30/2019 Swimlane Mapping Training
7/42
People(job
functions)
-
7/30/2019 Swimlane Mapping Training
8/42
Process
-
7/30/2019 Swimlane Mapping Training
9/42
Icons
Task DECISION(Y or N)
-
7/30/2019 Swimlane Mapping Training
10/42
Icons
Wait / Delay Storage / File
-
7/30/2019 Swimlane Mapping Training
11/42
-
7/30/2019 Swimlane Mapping Training
12/42
Building a Swim Lane Map
Accounting
Customer
Order Entry
Sales
Supplier
Shipping
Customer Service
People /
DepartmentsEnter Lanes
-
7/30/2019 Swimlane Mapping Training
13/42
Building a Swim Lane Map
Accounting
Customer
Order Entry
Sales
Supplier
Shipping
Customer ServiceEnterthe
Tasks
-
7/30/2019 Swimlane Mapping Training
14/42
Building a Swim Lane Map
Accounting
Customer
Order Entry
Sales
Supplier
Shipping
Customer Service
Customer Callsin order.
Customer Servicesends e-mail to Sales
Sales person isassigned to order anddelivers paper copy of
order to Order Entry
Order is nowentered intothe companysdata base.
An electronic order issent to the supplier.
-
7/30/2019 Swimlane Mapping Training
15/42
Building a Swim Lane Map
Employee
PatExpense Admin.
-
7/30/2019 Swimlane Mapping Training
16/42
1. Walk/observe the process2. Document the process3. Characterize the process
Process of Data Collection
-
7/30/2019 Swimlane Mapping Training
17/42
Walk the process
From the beginning T o the end
-
7/30/2019 Swimlane Mapping Training
18/42
Questions to Ask WhenDocumenting the Process
Where does this information come from
Is the process completed with or without interruption
Do you ever miss information or have incorrect
information
Where does the information go from here
Is there more than one place the information goes
Is there new information or is it being translated into anotherform
-
7/30/2019 Swimlane Mapping Training
19/42
What forms, screens or programs does eachstep use?
How long does each step take?
Characterize the Process
-
7/30/2019 Swimlane Mapping Training
20/42
Check Date
Wait
File Paperwork
-
7/30/2019 Swimlane Mapping Training
21/42
Hand-Off
Passingtransactional
tasks to anotherdepartment orperson
-
7/30/2019 Swimlane Mapping Training
22/42
Missing or Incomplete Information
A requestedoption wasnot includedon the orderform
-
7/30/2019 Swimlane Mapping Training
23/42
Duplication
Multiple copies or locations for physicalor electronic forms
Order Entry
Shipping Department
Sales
-
7/30/2019 Swimlane Mapping Training
24/42
Data Transfer
Moving information from one place to anotherwithout changing it
Order FormSales Dept.
Accounting
Shop Floor
-
7/30/2019 Swimlane Mapping Training
25/42
Wait
Waiting forsomeone to makea decision.
Waiting forinformation to beplaced in the
inbox
-
7/30/2019 Swimlane Mapping Training
26/42
-
7/30/2019 Swimlane Mapping Training
27/42
System Requirements = No Value
Entering information for the sole purpose ofmaking the business system work.
-
7/30/2019 Swimlane Mapping Training
28/42
Lets Map This Process!
-
7/30/2019 Swimlane Mapping Training
29/42
-
7/30/2019 Swimlane Mapping Training
30/42
End of the Process
It took. 44 Process steps
5 People involved8 Waits1897 of travel
Typically 2-4 weeks to complete
-
7/30/2019 Swimlane Mapping Training
31/42
Lets identify wastes that you saw in the movi
TransportationOverproductionMotionDefectsWaitingInventoryProcessing
-
7/30/2019 Swimlane Mapping Training
32/42
The Road to the Perfect Process
-
7/30/2019 Swimlane Mapping Training
33/42
The Perfect Transaction
Is completed entirely by one person Is completed one at a time
Is completed as soon as the request is made Is completed without interruption Is completed with the information provided
Is completed correctly It never returns
-
7/30/2019 Swimlane Mapping Training
34/42
Preparing your road map
Identify every step of the transactionalprocess
Sequence the steps in a map andcharacterize them as value/non-value
Work to eliminate non-value added steps Connect the value-added steps together
without waiting or handoffs
-
7/30/2019 Swimlane Mapping Training
35/42
Barriers to the perfect transaction
Poor Information
Missing information Inaccurate
information Assumptions
Poor information flow
Hand-offs Waiting Organizational structure Information/Knowledge
silos
-
7/30/2019 Swimlane Mapping Training
36/42
Eliminating missing information
Often the result of long lead times, andusually the cause of long lead times(Catch 22)
Require all information from the customerbefore the job launches (information filter)
Put in hard stops that dont allow partialinformation (online hotel reservations)
-
7/30/2019 Swimlane Mapping Training
37/42
Eliminating Inaccurate Information
Use menus where a small number of choices exist
Create a review process with the customerbefore the job launches
Create and report on measurements forinformation accuracy
-
7/30/2019 Swimlane Mapping Training
38/42
Eliminating hand-offs Identify the value-added tasks and the
people who perform them
Relentlessly challenge why one personcant perform more of them in sequence
Identify what needs to be done toaccomplish a zero hand-off stream (i.e.training, structure, IT changes)
-
7/30/2019 Swimlane Mapping Training
39/42
Eliminating waiting
Waiting is usually the result of a hand-off or missing or incomplete information.
Eliminating hand-offs reduces waits
Making every effort to insure clear,accurate information is gatheredupstream, reduces waits
-
7/30/2019 Swimlane Mapping Training
40/42
Now lets look at theprocess!
http://localhost/var/www/apps/ACOWELL/Local%20Settings/Temporary%20Internet%20Files/Videos/Swim%20Lane%20Map%20Slideshow%20After.mpg -
7/30/2019 Swimlane Mapping Training
41/42
End of the NEWProcess!
9 Process steps1 Person involved
0 Waits0 of travel
26 minutes to complete
-
7/30/2019 Swimlane Mapping Training
42/42