Sutter Health Incident Command System Purpose: Provide an organized structure to assist Affiliates...
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Transcript of Sutter Health Incident Command System Purpose: Provide an organized structure to assist Affiliates...
Sutter Health Incident Command System
Purpose:•Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe.•Initiate recovery processes.
Affiliate Site AssessmentPurpose:Evaluate Affiliate’s ability to be self sustainable for the first 96 hours of aCatastrophe.
Design for Customer Needs
Purpose:Utilize the Design for Six Sigma methodology to identify customer needs and develop a program to fulfill those needs.
Business Continuity InitiativePurpose:Protect the most critical aspects of our business to ensure continuity of mission.
• Mitigation/Preparedness
• Response
• Business Continuity
• Recovery
SHEMS =
1. Event Recognition
2. Alert/Notification
3. Activate/Mobilization
4. Incident Operations
5. Management by Objectives
6. Demobilization
7. Transition to Long-term Recovery
8. Return to Readiness
Eve
nt
Response
Normal Operations
DisruptedOperations
The 8 Steps to the Lifecycle of an Event
SHEMS Resources
SHEMS Hotline• SHEMS Duty Officer On-call 24/7
4 Response LevelsLevel Activation Response
1 StandbyUsed to notify the IMT members and system leaders that event is occurring or has occurred, response maybe needed but not at this time
2 Analysis Utilize SHEMS infrastructure(positions as needed) to analyze emerging issue
3 Rapid Response/System Guidance
Utilize SHEMS Infrastructure (positions as needed) to provide coordinated/standardization system guidance
4 Incident Command Center and IMT Activated
Mobilize SHEM IMT members as needed to respond to affiliate needs
SHEMS Resources
Sutter Health Incident Command System• Mirrors Hospital Incident Command System (HICS)• Incident Management Team (IMT) • Activation Protocols • Incident Command Center (ICC)
SHEMS Resources
SHEMS Event Management Tool (EMT)• Automates HICS Process– IRG scenarios built into the
tool– Incorporates various HICS
Forms– Allows users to interact at
multiple locations via the web-based tool
– Post incident reports can be turn in to required government entities.
SHEMS Resources
Allows user to:• Update the incident• Create, Send, & Receive
– Messages– Requests
• Track current and ongoing incident issues
SHEMS Resources
Communication Redundancy• Everbridge Mass Notification
System• Redundant outside of Sutter
Health’s network• Equipped with an outbound
notification system and a Patient 1-800 Call-in status line
• Features:– Multiple pathways - email, cell
phone, home phone– Emergency and/or Standard
Message,– Polling /Quota– Built in Conference Bridge
SHEMS Resources
Sustainable Staffing • Additional additional staff• EE payment and Benefits• Dependant care, • Crisis Counseling teams
SHEMS Supply Cache• ACS
Building Restoration• General clean-up contractor• Record restoration service • HazMat clean-up service
SHEMS Resources
Business Continuity Planning• Purpose:
The ultimate goal of Business Continuity Planning is to resume business functions to a normal state after a period of time post event
• Provides Information Regarding:
– Critical Business Processes– Critical Equipment and
Resources– IS Applications– Staff Positions– Critical Records– Departmental Dependencies