Sutherland Global Services

Maximizing the Lifetime Value of our Client’s Customers

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• Platform enabled BPO solutions • Customer Lifecycle Management Services: Sales / Customer Service / Technical Support / Pay-4-Support • Back-office Management Services: Industry-centric Services/ F&A/ HRO/ Enterprise Support Services • Business Transformation Services: Process Consulting /Business Solutions/ Performance Optimization • Knowledge Process Services: Business & Financial Research / Analytics • Proprietary Tools & Technologies: 120+ Proprietary Platforms & Tools / 22 Patents applied for.

• Revenue: ~$750 million with 10 year CAGR of ~18% • Stability: Consistently profitable • Diversified Revenue Base: • 88 marquee clients: 84% of Revenue

from Fortune 1000 • Industry Sectors: Telecom / Technology /

Retail / Banking / Insurance / Travel / Healthcare / Government

• Technology-enabled services ensure repeatability, scalability and predictability

• Analytics-driven solutions enable performance transformation

• Global blended-shore delivery model optimizes cost and quality

• Gain-share/results-based engagements ensure measureable results and alignment

• Partnership-driven philosophy with 80% of revenues from 5-year + relationships Fo

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RightSourcing™ a Blended Model - 30,000+ Employees

Across 35 operational facilities in 12 countries

Growth – Why one must look beyond our borders

2005 = 100 GDP Source: Oxford Economics

Demand Drivers

Pipeline visibility and client demand – Price point – Demand for language skills – Accessibility

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Those Demand Drivers help to better understand how we got to our “Current State”

Across 35 operational facilities in 12 countries

Inplay • Workforce attributes • Infrastructure (connectivity, facilities, roads,

etc. • Stability • Tax attributes • Client appetite

Focus

• Government introductions • Tax benefits • Scalability • Organization structure

Engagement

• Management • Facility • Equipment • Employment

Launch

• Client engagement • Training • Best practices • Manage and measure

Marquee client base: 84% of Revenue from the Fortune 1000, 63% from Fortune 500, 33% Fortune 50, 95% of clients avail themselves of two or more service offerings from Sutherland. Over 80% of our revenues are driven by clients that are serviced from more than one geography

Marquee Clients

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Banking & Financial Services

Healthcare & Insurance

Travel, Transportation,

& Logistics Technology Retail Communications

Questions?