SUSTAINABILITYREPORT

2018

2018 SUSTAINABIL ITY REPORT >> Page 2 .

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COFFEE SUSTAINABILITYPages 3-4

SUSTAINABLE MANUFACTURINGPage 5

HEALTHY WORKPLACEPage 7

COMMUNITY INVOLVEMENTPage 6

Supporting the future

communities

to reduce resource usage

Caring for our local community and environment

Encouraging our team’s health & professional development

a unique and special role in that chain.

Our process is chemical free, which maintains the chain of sustainability from farm to cup. We are proud to have been first-to-market with a sustainable process, but we don't stop there. We continually improve and innovate this process to be more

impact in communities near and far.

OUR APPROACH TO SUSTAINABLE DECAFFEINATION:

COFFEE SUSTAINABILITY

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SUSTAINABLE DECAFFEINATIONThe Swiss Water® Process is proudly chemical free. And because we keep methylene chloride and ethyl acetate out of our facility, we keep it out of the supply chain and

sustainability throughout the supply chain from farm to cup.

ORGANIC CERTIFICATION

The Swiss Water® Process is certified organic by the Organic Crop

Improvement Association, the world’s largest organic certification agency,

in accordance with standards developed by the Canadian Organic

standards and meets equivalencies in the US, EU, and Japan. The organic

SUSTAINABLY CERTIFIED

up 25% of our volume in 2015, and

grew to 29% in 2018. Some

concurrently Fairtrade and

Rainforest Alliance.

TRACEABILITY • In 2016, we launched an online traceability program that allows our

growing from 27% in the first year of the program.

WORLD COFFEE RESEARCH

the plant and on the conditions that help it thrive. We’ve been a proud member

and financial contributor since its inception in 2012, and our CEO serves on its

Program, which enables customers to contribute an amount per pound on every

Supporting t

% OF SWP SOURCED COFFEES SUSTAINABLY CERTIFIED

2 0 1 8

Fairtrade

Organic

18%

20%

RainforestAlliance 6%

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COFFEE SUSTAINABILITY

Supporting t

COFFEE COMMUNITIESBy supporting the sustainability of the community, we support the sustainability of the farms.

GROUNDS FOR HEALTHLeadership sponsor Since 2003, we’ve had a close relationship with Grounds for Health, an

international non-profit organization focused on reducing cervical

growing regions. Grounds for Health has helped to screen more than

100,000 women in these communities. We have contributed nearly

CAN$400K in corporate and employee contributions. Our employees proudly

volunteer with, contribute to, and raise funds for this great initiative.

WATER PROJECTS Water plays an important role in our process. We believe everyone should have access to clean water, and we are proud to support the following local partners, working to make clean, safe water available to everyone.

RUN FOR WATER The Run for Water Society shares the goal of promoting healthy

physical activity and community spirit as well as raising funds for clean

clean drinking water flowed in the community of Gora Bantu, Ethiopia,

for the first time. Since 2017, we have participated in Run for Water as

well as supported the society financially with an annual donation.

Check out the video they made for us at: https://vimeo.com/210078511

MiiR MiiR has been funding clean water, hygiene, and sanitation projects

around the world for nearly a decade, and has more recently expanded

into environmental conservation and community-building. When

just made sense.

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SUSTAINABLE MANUFACTURING

our process. We proudly keep methylene chloride and ethyl acetate out of our facility

natural gas, and water. Our approach to responsible resource management integrates powerful internal metrics and tracking with specific plans and strategies targeted at

constantly improving our process, we serve our environment, community, and customers by providing the best quality product while continually working to reduce resource usage.

of our water usage goes towards moving carbon within our system. We Because we

carefully manage water usage so that the majority (85%) is returned to rivers and streams. Because we do not use chemicals in our process, nominal treatment is required.

decreased energy consumption in our facility. Through process improvements, our natural gas usage is more consistent

in per-pound gas utilization. In 2018, we reduced our annual usage by 11%.

more than 50% since 2009. This means we use less virgin carbon and essentially recycle more internally. Through work with a waste handling consultant, we have been able to successfully divert 50% of our waste to alternative uses and away from the landfill, much of it going to compost.

resource usage

Electricity

Water

NaturalGas

Carbon

Waste

al

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COMMUNITY INVOLVEMENT

home. Our company enthusiastically supports several local organizations that focus on healthy food, healthy kids, and clean water.

ORGANIC TRADE ASSOCIATION /CANADIAN ORGANIC TRADE ASSOCIATIONMember since 2015 OTA's mission is to promote and protect organic with a unifying voice

that serves and engages its diverse members from farm to

marketplace. OTA's vision is to grow organic to achieve excellence in

agriculture and commerce, protect the environment, and enhance

community well-being.

TIM HORTONS® FOUNDATION CAMPSSponsor & Volunteer since 2014 The Tim Hortons® Foundation Camps creates programs designed to

change the way young people from low-income families think about

themselves and the opportunities that exist for them. In addition to

sponsoring, we’ve sent some of our team to volunteer at these

wonderful camps.

THE GREAT CANADIAN SHORELINE CLEANUP

contribute 100 hours of volunteer time to a worthy local cause. This

year we continued volunteering with the Great Canadian Shoreline

Cleanup, returning to CRAB park at the Port of Vancouver where our

team pitched in to clean it up.

Caring for our local community and environment

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HEALTHY WORKPLACE

We believe that creating opportunities to develop professionally, combined with support of our team’s health and work/life balance helps keep us productive, creative, and the best at what we do.

PROFESSIONAL DEVELOPMENT • Our team is encouraged to take part in industry certification programs, workshops,

and memberships (i.e. LEAN, CQI Q-Grader, SCA Education Courses, FSMA training, etc.)

competitors, SCA committee members, Q-Graders, approved SCA Trainers, and industry event speakers

• Swiss Water sponsors volunteer opportunities and encourages involvement in community initiatives

• We provide our team members with professional training, including continued education training certification and interna

HEALTH & WORK/LIFE BALANCE

Encouraging our team's health and professional development

l skills training & advancement opportunities

Sta� and their families are supported with:• A 100% employer-funded health plan• Flexible work schedules and personal days• Team exercise & social groups, and employer-paid sponsorship in charity run/walks