Supporting Successful Vendor Partnerships - Cindy Hogan/Camille Thompson, Christian Living...
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Transcript of Supporting Successful Vendor Partnerships - Cindy Hogan/Camille Thompson, Christian Living...
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Supporting Successful Vendor Partnerships
Christian Living Communities ministers to senior adults through a continuum of services and care that reflects Christian love, respect and compassion, and that
enriches the quality and dignity of life for each individual.
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CLC BackgroundC C c g ou d
• Our history• Milestones
• Important Partnershipsp p
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Partners That Do Not Match
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Choosing Your Dance Partner: Forming successful t hi f th b i ipartnerships from the beginning
• Not all vendors become partnersS d i d• Some vendors are a one-time dance
• Reserve partnership for those who earn it
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Distinctions Between V d d P tVendors and Partners
Vendors Partners
Transactional Focus on service over the long term
Sell a product or service Seek to understand and craft solutions
When does a vendor become a partner?
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Vendor/Partner ContinuumCooperation Coordination CollaborationCooperation Coordination Collaboration
Vendor Friendor Partner
- Initial Transaction- Contracting
- Customer Expectations
- Joint Outcomes- Metric Building
- Mutual Education
- Shared Visioning- Mutual Expectations- Integrated Strategy
High Degreef C ll b iof Collaboration
Degrees of Mutual Involvement Increase
Low Degreeof Collaboration
Trust Intensity/ScopeStrategic Linkages Time/DurationProactive Communication Business Transparency
Mission/Vision/Values
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Partnership in Dininge s p g
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Moving Together
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Staying in Step: How to align the partnership successfully th h i i l d ltthrough mission, values and culture
• The transaction stage – moving beyond the first dance• Examining mission, values and culture
• “Can we work together successfully over the long t ?”term?”
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Mission is Sacred
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Culture is UniqueCu u e s U que
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Collaboration CultureCo bo o Cu u e
Actuality
Collaboration Control
Personal Impersonal
Cultivation Competence
Possibility
Adapted from CorporateAdapted from Corporate Development Group
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Partnership in Sales and Marketing
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Helping Each Other Up
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New Choreography: Remaining successful through hchange
• Downturn in 2008• Requirement of new directions and skills
• Scenario planning• Scenario planning
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Keys to the FutureKeys to the Future
• Home Delivery Services• Technology• Technology
• Greater Fundraising Capacity• Products for Moderate Income Seniors
• Partnerships
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Partnership in the Changing Landscapee s p e C g g dsc pe
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Developing Partnershipseve op g e s ps
• Practicing Transparency• Energy Exchange Development• Energy Exchange Development
• Partners Identified
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Questions?Questions?