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upporting

peopleS

Promoting IndependentLiving and Choice

Pictures used from CHANGE Picture bank and from WIDGIT 2000

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Other Formats

The information in this leaflet is also available in:• Other languages• English on audiotape• Large print• Braille• British Sign Language with English subtitlesTo request information contained in this leaflet in an alternative format, please

telephone 01629 532225 and ask for the Performance Review Team.

Equal OpportunitiesDerbyshire Social Services will provide services fairly, valuing diversity and with recognition for age,cultural background, disability, gender, HIV status, marital status, race, religion and sexual orientation.

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Supporting People

Per richiedere le informazioni contenute in questo volantino in un formatoalternativo, vogliate per favore, telefonare al seguente numero:

01629 532225 e chiedete del Performance Review Team (Ufficio diRevisione Competenze)

What is Supporting People?Supporting People provides funding

for support you may need to helpyou live independently in yourhome. Including:

Older people with support needs

People with mental ill health

People with learning disabilities

People with a physical or sensorydisability

Homeless people/families withsupport needs

People with drug or alcohol problems

Ex offenders or people at riskof offending

Young people with support needs

Teenage parents

People at risk of/or fleeing domestic abuse

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How to contact the DerbyshireSupporting People TeamDerbyshire Supporting People Team

Adult Social ServicesDerbyshire County CouncilCounty HallMatlock DerbyshireDE4 3AG

What is Housing Related Support?Housing related support is the help you get inyour home that allows you to live independently.

For example:

Help with claiming benefits

and filling in formsHelp to get the skills youneed to live independently

Advising and helping you

to get other services you needProviding a community alarmor a warden service

Help with finding training or a job

Help with making sure you havegas, water and electricity.

Housing related support services do notinclude care or help with personal taskslike bathing and giving medication.

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Promoting Independent Living and Choicesupporting.people@derbyshire.gov.uk

telephone08456 058 058

emailsupporting.people@derbyshire.gov.uk

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Do I have to pay for my Support?If you receive Housing Benefit youdon’t have to pay housing relatedsupport costs - they are paid foryou by Supporting People.

If you do not receive Housing Benefityou may have to pay for your support,but you can ask about Fairer Charging.This looks at your needs and how

much money you have coming in - to see if you could get help to pay for housing related support costs.

You could also ask for a full Welfare Benefits check.

If you would like a copy ofour Supporting People FairerCharging Booklet CallDerbyshire on 08456 058 058

How can I get involvedin Supporting People?

We would like to hear from you.

What is good about the serviceyou receive?

How do you think it could bemade better?

Get involved in making things better

Tell us when things go wrong, or if you arenot happy with them

There are many ways you can get involved.For more information:

1. Contact us by telephone:

Call Derbyshire on 08456 058 058

2. Come along to the Derbyshire

Inclusive Forum meetings, whichare held in different venues throughoutDerbyshire, twice a year

3. Write to us or email,details on page 4

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Promoting Independent Living and Choice

What do I do If I am unhappy with my service or withSupporting People?

You may be unhappy becauseyour service provider has:

Not treated you fairly or politelyNot done something they shouldhave done or said they would do

Done something badly or treated you or someone else badly.

This is what you should do:

First raise concerns with your support worker, service provider or landlord.They should be able to answer mostof your questions

Ask them for their complaints leaflet

If you are still unhappy then contact the Supporting People Team.

Call Derbyshire on 08456 058 058

supporting.people@derbyshire.gov.uk

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How do I find out more aboutSupporting People services?If you want to know about other housing related supportservices you can look on the Supporting People Directory

which is on the internet.

www.spdirectory.org.uk

You can also find information aboutSupporting People in Derbyshire at

www.derbyshire.gov.uk/supportingpeople

Call Derbyshire on 08456 058 058

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A Big Thank You

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www.derbyshire.gov.uk/supportingpeople Supporting People

How to contact the DerbyshireSupporting People TeamDerbyshire Supporting People Team

Adult Social ServicesDerbyshire County CouncilCounty HallMatlock DerbyshireDE4 3AG

telephone08456 058 058

emailsupporting.people@derbyshire.gov.uk

This booklet was designed by the serviceusers at Enable Housing Association andapproved by the Derbyshire Supported

People Involment Forum.