SUPPORTING KNOWLEDGE EXECUTIVES WITH ROUTINE AND ...
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SUPPORTING KNOWLEDGE EXECUTIVES WITH ROUTINE AND NON CORE TASKS
Transcript of SUPPORTING KNOWLEDGE EXECUTIVES WITH ROUTINE AND ...
SUPPORTING KNOWLEDGE EXECUTIVES WITH ROUTINE
AND NON CORE TASKS
About Brickwork IndiaTMPioneered the concept of Remote Executive Assistance (REA ) in 2005
To provide best-in-class Executive
Assistant experience to
organizations worldwide.
To enable organizations optimize their
executive time by freeing them from
routine and non-core tasks with our
personalized and customized Executive
Assistant services.
Global BrandProfiled by more than 100 print and electronic media
Recommended in
1. The World is Flat by Thomas Friedman
2. The 4 Hour Workweek by Tim Ferriss
New York Times Best Sellers:
Vision
Mission
How Remote EAs benefit organizations
Productivity
?Increase employee
focus on business
strategy, customers
& innovative
thinking
?30% increase in
productivity
Convenience
?One-stop shop for
all types of
business
assistance
?Gain instant
expertise and
bandwidth
Staffing Flexibility
?24 X 5 access to
multi-skilled and
reliable talent
?The REA contingent
workforce for
fulltime, part-time,
seasonal and
project-based
staffing
Engagement
?Employees’
engagement levels
increase with their
focus on
meaningful work
?Helps employees
get better work-life
balance
Cost Optimization
?Reassign employees
from transactional to
more value-added
work
?Lower indirect
organization
expenses
?Create a flexible cost
structure
Productivity
Staffing Flexibility
Convenience Employee Engagement
Cost Optimization
Brickwork Value Proposition
1st Indian Certified RemoteEA Company
ISO 27001:2005
?ISO Certified Information Security Management System
?World-class physical infrastructure
?24/7 manned security with CCTV cameras
?Biometric access control systems
?Stringent IT security policies
?Non-disclosure agreement with clients and employees
Nimble, agile & flexible for changes
Highly personalized & customized support
Wide range of capabilities for different levels of support
Operational accountability
Process centric & MIS-driven
Your with usdata is safe
Continuous improvement & innovation
Strategic project partner at every stage of engagement
Best in class staffing, on-boarding, training and performance management
Management focus and governance
Scalability
How clients perceive us
“ Brickwork is easy to work with and
the time difference has been great as I can
go to bed with the jobs done and emails
in my inbox in the morning.”
Who is a Remote EA?PROFESSIONAL EXPERTISE
?College graduates with high levels of organizational and interpersonal skills
?Proactive, quick learners who can adapt to your style of working
?Professional, empathetic, solution-oriented and with a can-do approach
?Willing to learn, collaborate and build relationships
COMMUNICATION
?Good verbal / written communication and listening skills
?Conversant with working styles of global clientele
?Promptly responds to requests with accuracy and a courteous demeanour
?Balances conflicting priorities and meets critical deadlines
?Ability to present ideas clearly and effectively
TECHNICAL PROFICIENCY
?Ariba SAP - for generating PO, e-Pay, ordering supplies etc.,
?SharePoint - for uploading documents, creating sub-sites, granting permissions etc.,
?Google Analytics - To track the traffic of a website
?Adobe Photoshop / illustrator - To create / edit images
?Adobe Dreamweaver - To create / edit HTML pages
?MS Visio - To create flow charts
?MS Office (Outlook, Word, Excel, PowerPoint)
?Internet Research skills - Secondary research
?Content Management System - To modify website content
PROJECT MANAGEMENT
?Efficient in handling multiple projects and meeting deadlines
?Methodical, Organized and vigilant approach to details
?Ability to assist a group or individuals to accomplish specific goals
?Ability to allocate resources and oversee budgets
?Ability to plan and monitor expenditure to meet organizational objectives
“ I really appreciate my REA’s great attitude. He is an remarkable colleague in our team.”
“ My REA is very responsive, fast and
able to solve problems in spite of the
distance. She has exceeded my
expectations for remote administrative
support.”
“ Brickwork always seeks to understand our business and how to
add value and they stick to their commitments.”
“ The team at Brickwork India not only delivers but exceeds the
wildest predictions & goals. Highly recommended!”
“ Efficient, straight-forward with no long
stories or issues like we have in most
office environments.”
Our Services
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Document & Design
?PowerPoint basic to board room quality
?Flyers, web banners, newsletters
?Visio-Org charts & flow charts
?Process & information diagrams
?Posting embedded videos
?Creating HTML e-mailers
Admin Support
?Scheduling meetings
?Mailbox management
?Travel coordination
?Preparing expense reports
?Organizing events
?Online search
?Support for: CRM, SAP, Ariba etc..
?Transcription of meeting notes etc.,
?Formating PowerPoint Presentation
Finance and Accounting
?Purchase order creation
?Order management
?Vendor management
?Budget tracking
?Bookkeeping
?Accounts payable & receivable
?Cost analysis & saving
?Budget forecasting & tracking
?Contract management
SharePoint Services
?Upload/download files
?Metadata (manage folders)
?Content migration
?Manage information
?Permissions and access levels
?Create surveys
?Web analytics
?Customize web paths
?Create site pages
?Color code calendars/ list
Digital Marketing
?Search engine optimization
?Social media marketing
?Reputation management
?Monitoring blogs, social networks, podcasts
?Tracking products, companies,
?Summarizing online info
?Google analytics
Translation Services
?Advertising / marketing collateral
?Regulatory documents
?Product packaging
?Reports, letters, and more
Survey Support
?Creating questionnaire
?Distribution list
?Sending out questionnaire
?Generating report
Web Design
?Design & HTML
?Redesign
?Banners
?Email newsletter
?Flash design & development
?Creating micro-sites
Content Development
?Website Content
?Article & blog writing
?Social media content
?Proof reading & formatting
Desktop Research
?Company profiling & SWOT analysis
?Executive briefing documents
?Backgrounders / biographies
?Market & industry trends
?Country and region analysis
?Benchmarking studies
?Competitor tracking
Data Entry & Digitization
?PDF conversion
?Scanning, OCR clean-up
?Catalogue conversion and digitization
?Data extraction & tabulation
?Online data entry and remote verification
?Email mining and customized list making
Supply Chain
?Purchase order creation
?Supplier analysis
?Supplier evaluation
?Supplier selection
?Order and invoice management
?Supplier administration
Content Management System
?Creating micro-sites
?Designing layout
?Posting embedded videos
?Creating HTML e-mailers
?Web banners
Our Clientele•
• Large enterprises
• SMBs
• Consultants
• Professionals
• Start-ups
Fortune 500 companies
Brickwork India's
Global Footprint
Our Track Record
85% Repeat Clients
116Countries Serviced
,15 000Clients
Supported
83% Reference-ready
Clients
Our delivery models cater to diverse client requirements based on their work load and work flow
Delivery Service Model : Dedicated Support
Snapshot: Engagement Dedicated Support
•
relieve its senior executives from the routine drudgery of filling expense reports, managing appointments, internet
research, PowerPoint presentation, SharePoint migration, PO management etc. This has resulted in tremendous
increase in the company’s productivity at reduced costs.
• Brickwork REAs, armed with MBA degrees, have supported the Sales & Marketing team at one of the world’s
leading logistics software providers, with back-end research on all prospective clients to qualify them before the
sales call, thus improving the efficiency of the sales team.
• One of the Fortune 500 food processing companies has engaged a team of REAs to free up their marketing
managers to focus more on marketing activities. Our REA team supports at least 450 managers in all meeting
coordination activities including scheduling meetings, booking conference rooms, organizing catering, making travel
arrangements, submitting timely expense report etc.
Since 2008, one of the world’s largest US based pharmaceutical companies, has been working with our REAs to
Dedicated 1:1 support
Leverage on our customized and personalized support
Client 1 Client 2
REA 1 REA 2
Dedicated Shared Support
Client 1 Client 2 Client 3
REA
24 hours a day, 5 days a week
Delivery Service Model : On-Demand Support
Companies typically opt for a blended delivery model with a team of full-time dedicated Remote EAs, who are assigned through an on-demand delivery for diverse projects whenever they need just-in-time assistance.
Snapshot: Engagement On-Demand Support
• Our team of procurement REAs conducted due diligence research of India based vendors and provided end-to-end
procurement services to a Canadian firm, which happens to be among the largest metal companies in the world.
• Brickwork helped Europe's leading engineering consulting firm enter the vibrant Indian infrastructure market. Our
market research gave them an insight into the growth and market opportunities in important sub-sectors such as
railways, roadways, telecom, water treatment, to name a few. We also conducted strategic due diligence analysis to
identify the right Indian company to partner with the client.
• The world’s leading industrial pump manufacturer based in Europe, had major quality issues with the metal casings
that they were sourcing from their Indian manufacturers, which was resulting in additional cost in repairs or in
scrapping the casings completely. They engaged Brickwork for quality control of the vendor's products and
processes before the shipment, which eliminated a significant amount of defects in the casings, reducing
production costs and improving quality.
Need-Based Support
Brickwork Account Manager
Clients
Admin Support
Document & Design
Finance andAccounting
SharePoint Services
Desktop Research
Digital Marketing
Web Design
Data entry & Digitization
Translation Services
Survey Support
Content Development
Content Management
System
Supply Chain
Choose your Remote EA (REA)
Admin REA
The Admin REA supports you on all your routine tasks such as
managing your calendar and meetings, travel bookings, expense
reports, coordinating events, managing SharePoint, tracking
budgets, formatting PowerPoint presentations, creating POs,
updating databases and preparing various reports.
Knowledge REA
Technical REA
The Knowledge REA has subject matter expertise in different
domains, and support you in analyzing and presenting information
to help you make business decisions. They support you with
business and market research reports, supply chain support, sales
and marketing, content development, digital marketing, finance
and accounting etc.
The technical REA supports you in all IT related tasks, including
web designing on open source or Microsoft technologies, e-
commerce solutions, open-source CRM solutions, mobile
application development, logo, poster and banner designs, email
newsletters, stationary, brochures etc.
Client Testimonials
“An attorney highly recommended
Brickwork India for our legal paperwork,
and since the time we started working with
Brickwork India, I have been incredibly
happy with the efficiency and the level of
quality of work they produce. Brickwork
India has worked with my firm in claims
processing assistance, much needed for
our business to be successful.”
- Aura Brooks, Injury and Insurance Claim
Attorney
Florida Advocates, Florida
“We have in our group of companies used Brickwork India for several years.
Both when it comes to complicated webshop – software programming and
customer interaction we have always found a way forward with our projects and
day to day operations, keeping our websites up and running with updates,
product news and day to day maintenance of our software platforms.
I can warmly recommend others to challenge Brickwork with their assignments
and project work. We have worked with Brickwork for the past 6 Years now and
never felt in a situation, where it was needed to change our current set up or
seek other opportunities because we have been let down. Keep Up the Good
Work !! ”
- Med venlig hilsen
Innovative Promotional Drink Wear
Brickwork is a first-class operation. Vivek
and his team have done an excellent job for
us of finding talented analysts and
fostering an environment in which they
have been able to develop their skills.
- Adam Barth
Gotham Capital
“
work week. He recommends Brickworks but I also used a number of
other services before sticking with Brickworks.
While I have not managed quite a 4 hour work week yet, I have nothing
but good things to say about Brickworks. Efficient, straight forward with
no long stories or issues like we have in most office environments. They
just get it done, even if they are sick … there is always back fill cover in
the team. In fact even when we have stretched their resources with a
huge pile of simultaneous projects and although they gave us a very
professional warning that they may not manage it all within 48 hours,
they delivered within 36, well short of the deadline we originally gave.
Change your life – call Brickworks today.”
- Jonathan Falconer
Representative Director
I first thought of getting ROA assistance when reading Tim Ferris’ 4 hour “The REAs that Brickwork selected to work for us
are efficient, professional and competent. Any
fears of time delays or language
miscommunications were immediately disproven.
In fact, the time difference has some advantages;
during the course of my work day I can send the
tasks and when their work day begins (later, due
to the time difference) they can complete it! It is a
system that works extremely well for us.”
- Dr Henry Luiker, Director
Parks Clinic, Sydney, Australia
We have been working with Brickwork India for quite a while and are very
pleased with the services they provide. They always seek to understand our
business and how to add value and they stick to their commitments. Hence,
we are looking at more services to be outsourced to them to enable our
organization to focus on our core business. We look forward to many more
fruitful years of working closely with them. I would recommend them to
anybody without any hesitation.
- Edward Van Leent, Chairman & CEO
EPI Singapore
Sangeeta Kulkarni
Co-Founder & CEO
Sangeeta’s strong leadership and intuitive
management style has made Brickwork India a
professional, innovative and client-centric
organization, with global acceptance as a premier
provider of REA services. She has made continuous improvement
integral to the company culture, thus ensuring that industry
benchmarks are used to enhance quality, processes and metrics.
Sangeeta is passionate about the virtual assistance business and
aspires to make Brickwork a world-class provider in this sector.
Sangeeta has been awarded “Shrama Saadhana Shining Star
Award” for Entrepreneurship.
Prior to Brickwork, Sangeeta worked in corporate training, business
development and HR roles with Accenture, HSBC Data Centre and
Brilliant School of Management. Sangeeta holds a Masters degree in
Human Resource Education and is an alumnus of Boston University
and Northwestern University, USA.
Management Team
Vivek Kulkarni
Founder & Chairman
Vivek has vast leadership
experience in various
government departments
and in private business enterprise. He was the
Information Technology & Biotechnology
Secretary, Government of Karnataka,
Bangalore. During his tenure in Government, he
was instrumental in branding Bangalore as the
Silicon City of India, through his aggressive drive
towards getting global IT companies to set up
offices in Bangalore. He facilitated the creation
of world-class IT and Biotechnology institutes
and transformed the annual IT exhibition into a
mega event in Bangalore.
After leaving government service, Vivek turned
entrepreneur and in early 2004, he pioneered
the unique concept of ‘Remote Executive
Assistant’ to address the needs of a niche
market - the SMEs, entrepreneurs and
professionals who wanted assistance in driving
their business and professional goals.
He has been a faculty at Boston University as
well as the Indian Institute of Management and
the Indian Institute of Science, Bangalore. He
has done his MBA from the Wharton Business
School, USA.
Rajesh Pai
Sr. Vice President - Strategic Business Initiatives
Rajesh has 23 years of extensive experience in the
areas of Audit & Accounts, Business Development
and Business Operations. Since 2006, Rajesh has
been part of Brickwork’s entrepreneurial journey and has
progressively driven the company towards operational excellence and
compliance. He has provided strategic direction and analytical
thinking to the business, and has a proven ability to quickly win
customer’s trust by bringing innovative solutions aligned to
customers’ business challenges.
He started his career in one of the largest Chartered Accountancy
firms and has also worked in India’s leading Real Estate group and
Cleantech Company. He has done his Accountancy from the Institute
of Chartered Accountants of India and is an alumnus of the Indian
Institute of Management (IIM, Calcutta).
Brickwork Group
USA
Tel. : +1 617 517 3032
Fax : +1 617 977 0919
Tel. : +91 80 4040 9999
Fax : +91 80 4040 9990
INDIA
www.brickworkindia.com
