SUPPORTING FRONT LINE HEALTH PROFESSIONALS · 2019. 9. 10. · National Services Directory -...
Transcript of SUPPORTING FRONT LINE HEALTH PROFESSIONALS · 2019. 9. 10. · National Services Directory -...
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SUPPORTING FRONT LINE
HEALTH PROFESSIONALS
Kym Reading – Health Services Directories
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ABOUT US
We are a global digital consulting service with expertise in data
consolidation and integration
Northern Ireland Connected Health (NICH) Ecosystem
Gathering
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1. Support them to do their Job
2. Give them the tools to succeed
3. Make changes without making their job harder
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Front line staff are under pressure
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Support them to do their job
“If you look after your staff, they’ll look after your customers. It’s
that simple.”
– Richard Branson
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Support them to do their job
1. Acknowledge the issue
2. Create a culture of meaningful discussion
3. Get public support
Ambulance NSW
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Give them good tools for their job
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Give them tools to succeed
1. Increase in manual handling equipment
2. Divert non-emergency patients from emergency admission
3. Systems development
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National Services Directory -
Systems development
● 355,000 services nationwide
● Linked to all critical services: emergency /
ambulance/ police / secondary response
● Real time updates
● On demand data
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Without making their job more difficult
Create change
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Create change
1. Governance
2. Don’t be afraid to subtract
3. Make Change Fun
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FINAL THOUGHTS
1. Ask questions – and keep asking
2. Read between the lines
3. Understand change is hard
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THANKYOU
Kym Reading
COO HSD
healthservicesdirectories.com