Support to the Management Consulting Industry Evaluation fileOver the next 15 minutes you will be:...
Transcript of Support to the Management Consulting Industry Evaluation fileOver the next 15 minutes you will be:...
Promoting Trade and Investment Globally
- Impacts -
Support to the Management Consulting Industry – Evaluation
Over the next 15 minutes you will be:
1. Provided with an insight of our on-going work in M+E of the Management Consulting Industry – Are we to delivering on what we have declared to be our programme of action
2. Delivered actual data pertaining to results, compiled from various fact-finding activities undertaken over the past 6months
Objectives of this Presentation
Watershed Events
2006 - 16th Meeting of Regional CARIFORUM Ministers
2010 - Regional Management Consulting Task Force
2010 - Caribbean Management Consulting Industry Survey (Nathan EME 2010) commissioned by Caribbean Export.
Context – Brief Overview
Market Dualism (either high-end or low-end segmentation)
Lower-value services primarily conducted (process as opposed to strategy consulting services)
Few high value consumers
Limited market size
Limited consumer power
Highlights of the Industry concerns
Unprofitability
Declining revenue (within the target market)
Regional firms uncompetitive vis-à-vis international firms
BSO Sustainability (ability to generate revenue and deliver business development services to CARIFORUM Management Consultants)
Highlights of the Industry concerns
Key Result Areas
Caribbean Export’s programme approach consists of 4 Key Result Areas (KRAs):
Regulatory and Enabling Environment
Sustainability of Business Support Organizations
Industry Promotion
Firm Development
Programme Approach
Key Result Area Interventions
Regulatory and Enabling
Environment
Supporting the dialogue between the
private sector and the CARICOM
Secretariat relating to the development of
the management consulting industry.
Sustainability of Business Support
Organizations
Support to the development of national
chapters of the CICMC throughout
CARIFORUM.
Support to the overall sustainable
development of the CICMC - capacity of
CICMC enhanced to deliver business
development services to its constituents.
Programme Approach
Key Result Area Interventions
Industry Promotion
Promoting the formation of strategic
alliances between Caribbean firms to
increase scale and prospects
Facilitating joint venture alliances between
regional firms and extra-regional firms
The formation of strategic alliances with
organizations such as Universidad
Iberoamericana (UNIBE) to promote the
development of the competencies of
management consulting firms
Firm Development
Support to the provision of training in
contemporary management consulting
practices (provided at the annual
Symposium)
Programme Approach
A look at accomplishments to date under each Key Result Area
Methodology for information gathering:
• End of Event evaluations – Management Symposia (2011
and 2012) and Business to Business meetings;
• Stakeholder telephone interviews;
• Field interviews;
• Ex-post Evaluation Surveys (CARIFORUM* and European-based firms – December 2012 and June 2013)
* *
RESPONSE RATE = 30% FOR THE ONLINE SURVEY
Gathering Evidence of Performance
Main Intervention Tool
• Promotional/awareness building events
• Support to CICMC to build capacity to deliver services to its constituents
KRA: Sustainability of Business Support Organizations
Expected outcomes
Targets Status
Increase in the CICMC
membership base
At least 20 per annum 2012 – 10
2011 – 31
2010 – 27
2009 - 15
2008 – 13
Increase the number of
business development
services offered to CICMC’s
constituents
At least one new area per
annum
To be confirmed
Main Intervention Tool
• Support to CICMC to build capacity to deliver
• CICMC Chapter Development
KRA: Sustainability of Business Support Organizations
Expected outcomes
Targets Status
Support to CICMC hosted
training sessions.
At least 2 per annum
The Principle of
Management Consulting
Certificate course offered
annually -average
participation 20
consultants per course
National CICMC Chapters
are development
throughout CARIFORUM
2 per year
A total of 5 Chapters have
been formed – The
Bahamas, Barbados, Trinidad
and Tobago, Jamaica and St.
Vincent and the Grenadines
Main Intervention Tools:
• Annual Business Symposium
• Business to Business Meetings
KRA: Industry Promotion
Expected outcome Targets Status
Execution of the Business
Symposium
One per annum Implementation as
planned
Positive movement in the
number of strategic
alliances formed between
Caribbean Consultants
At least 10 per annum Total of 22 firms indicated
likelihood of forming
alliances following the
2011 and 2012 events
Positive movement in the
number of joint venture
alliances between
regional and extra-
regional firms
At least 10 new alliances
formed per annum
11firms were in the
process or had formed
alliances
Main Intervention Tool
• Cutting edge training
• CMC specific training
KRA: Firm Development
Expected Outcomes Targets and
Milestones
Status
Caribbean Management
Consultants are trained in
contemporary management
consulting practices
At least 30
consultants
participate in each
training activity per
annum
Participation rate has been
20 per session - e.g
Principle of Management
Consulting Certificate and
others delivered during the
annual symposia
Caribbean Consultants receive
world-class certification in
consulting
At least 5 consultants
receive the CMC
certification per
annum
There are now 16 CMCs
(average has been 3 per
annum with 4 certified in
2013)
Testimonials – Business Symposium Participants Comments – CARIFORUM Consultants
“We have now got a greater number of EU counterparts. In addition, our ability to offer services in 3rd countries had increased (e.g. African countries)”- Noel Watson, A-Z Information Jamaica Limited
“We are currently in discussion with a number of European firms about the direct delivery of service to them and have formed a strategic alliance with a market leader in products and services that complement our core practice.”- Denis Strong, Strong's Supreme Service Inc.
“Have been able to deepen relationship with regional consultants and get a better understanding of market, determine best practices to penetrate and form additional strategic alliances” - Donald Demeritte, EPS Consulting
Comments – Europe-based Firm
“New business opportunities were developed during the 2012 Symposium. Furthermore, new contacts have been developed bringing new opportunities for all parties.” - Pablo Lopez-Herrerias, PBLH International Consulting SPRL
“I benefited from the contacts made, but also from the sharing of experiences. I am currently working with a company met there.” – David Luff, Appleton Luff
“Our firm has been able to partner with seven (7) of the CARIFORUM consultants/consulting firm present at the Symposium on proposals, three of which were successful bids.” - Pernille Fischer Boulter, CITP, Kisserup International Trade Roots Inc. & Kisserup Europe.
“Just wanted to let you know that we have just won another contract in which we partnered with a number of Caribbean consultants – this time xxxxxx is one of them, a contact I made at the 2010 Symposium – your work WORKS!”
- Pernille Fischer Boulter, CITP, Kisserup International Trade Roots Inc. & Kisserup Europe. 5th September 2013
Testimonials
Are we doing what we were supposed to do?
Were these the right things to do?
What can be done better?
Committed to Results