Support Tech

ID System Client Date Hour

19 QCX360 Lafarge PLN Fr 100310 15H45 1.5 ASA

18 QCX782 Lafarge Le havre Fr JC. Fayolle 100310 1 ASA

17 Ass-Tel QCX782 Lafarge Le havre Fr JC. Fayolle 100308 13H15 0.5 ASA

16 Ass-Tel QCX782 Lafarge Le havre Fr JC. Fayolle 100303 17H25 0.75 ASA

15 QCX360 Lafarge PLN Fr 100303 9H30 1 ASA

14 Ass-tel QCX360 Lafarge PLN Fr Guy Garcia 100302 16h05 0.5 ASA

13 QCX360 Lafarge PLN Fr Barbier 100301 15h30 1.5 ASA

12 Ass-tel QCX360 Lafarge PLN Fr Guy Garcia 100225 15h30 1 ASA

11 Ass-tel QCX360 Lafarge PLN Fr 100225 10h00 0.5 ASA

10 Ass-tel QCX360 Lafarge PLN Fr Guy Garcia 100224 15h20 0.5 ASA

9 Ass-tel QCX360 Lafarge PLN Fr Barbier 100219 16H30 0.5 ASA8 Ass-tel QCX360 Lafarge PLN Fr Barbier 100219 14H15 0.5 ASA

7 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 100217 22h05 0.5 ASA

6 Ass-tel QCX360 Lafarge PLN Fr Guy Garcia 100202 15H15 0.5 ASA

Support type

Site / Country

Client Pers

T. Spent (H)

FLSA eng

Bomgar RemoteAccess

Mr Barbie/Mr Camous (Contes)

Bomgar RemoteAccess

11H30 Et 14h15

Bomgar RemoteAccess

Claire Niermont/Mr Camous (Contes)

Bomgar RemoteAccess

Mme Lopez & Mr Garcia

5 Ass-tel QCX360 Lafarge PLN Fr Barbier 100127 11H15 0.75 ASA

4 e-mail QCX360 Lafarge PLN Fr Barbier 100126 17h30 0.25 ASA

3 Ass-tel QCX360 Lafarge PLN Fr 100126 14h45 0.5 ASA

2 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 100122 14H20 0.5 ASA

1 Site Visit QCX427 Lafarge SPLC Fr 100118 14 ASA

Claire Niermont

Choupay/Landais

Support Description

Pb capteur presence pastille coté FX

Connexion à distance via l'usine de Contes la modification effectué le 1/3 n'a pas résolu le Pb. Modif à nouveau

Pb sur le Synop, sur le prelv Melange un message "Manque condition initiale" et la couleur de l'échantillonneur en Bleu". Les points qui anniment ces symboles ont été supprimés !!, récréation des point concerné. Pb résolu.

Pb Insitec. Après une augmentation de la dose (de 17 à 40g) pour pour l'analyse Insitec, nous constatons plus de défauts bien que l'analyse se termine bien. Les raisons peuvent être soit Timeout soit un défaut qui se déclare pour un court instant sur l'appareil (vue auparavant). une première action de augmenter le timeout à 400 ou 500 sec. aprés augmentation à 500 sec, le défaut n'aparait plus.

Les éch Auto (Clinker) ne sont plus enregistrés. La cartouche arrive à la station Recp se vidange mais on ne dose pas cas l'ech n'est pas enreg. Après re-boot, le PB disparait, le diag sur les signaux AST et SST auipourraient être la cause

Connexion à distance via l'usine de Contes mise en place de la correction du driver effectuée il y a 2 jours, les test seront effectué durant la journée

Comment modifier le timeout du programme Malvern (PGM_Param(2) fortran ) #150

Pb1) Modif à distance du Prgramme DX concerné par le PB de la semaine dernière.vu l'heure tardive nous n'avons pas mis en place la solution. Nous feron demain. Pb2) De temps en temps une perte de comm avec toutes les machines, ceci s'est produit vers 14h aujourd'hui. aprés Investigations des messages "Collision excessives" sont générés ce qui indique un pb réseau ponctuel.

après contact avec Mr Granacher et envoie des traces il apparait que QCX envoie la demande des résultat avec format KPc, après dignostic nous decouverons su'il s'agit d'une bUg dans QCX, qui se produit suite à un monieur bien particulier.la redémarrage du driver regle le PB. une correction du driver doit être effectué la semaine suivante.

les traces envoyées montrent que le PC Bruker envoie les resultats en Kcp. Donc c'est un pb de paramètrage qui a changé dans le logiciel de Bruker (probablement après la calibration). Envoie par e-mail les coordonnées Mr Granacher qui a dévelppé la partie AXSCOM.

Pb depuis la matiné les résultas FX dans QCX sont en Kpc et non pas en pourcentage. Bruker a verifié à distance ne decèle pas d'anomalie côté PC Bruker. Demade d'eeffectuer des traces de comm et d'envoyer par e-mail.

Patille arrive au bout du conv coté FX mais Analyse ne demarre pas. PB de sequence non terminé auparavat au niveau de convoyeur (Pb d'automatisme qui arrive rarement). La solution est faire fonctionner le convoyeur manuellement sens FX vers Robot avec la pastille.

Pb Defaut Comm Modbus, sur les aiguilleurs et les échantilloneurs. Reboot QCX/Automates etc… n'a pas resolu le PB. Pb liaison Comm / cartes modem cables etc à verifier

les resultats des analyses du nouveau produit (Nv GrpEch) ne sont pas transmis à Protop. Il faut configurer les exports C-Points pour ce nouveau Produit.

Info sur les cartes de contrôle et l'utilisation des Apoints à cet effet

Suite PMV See PMV Site Report

Info comment integrer nouveau produit en Automatique, Grp Ech, AutoEch, Bpoint Alg, etc …

PB de comm avec les machines Labo et Protop/ reboot QCX OK, un diagnostic approfondit n'est pas possible, avec les alarmes communiqué, il semble que ce soit un pb de micro coupure réseau

pb au niveau DX, Ech arrive ext convoyeur mais analyse ne démarre pas. Apres RAZ, Idem, DX se met en Défaut. Solution : sur le PC DX vider la liste d'ancien Ech non supprimé. OK

Support_ID System Client Date Hour

S090213FR-ASA02 Ass-tel QCX782 Lafarge Le havre Fr 090213 11h30 0.5

S090213FR-ASA01 Remote QCX354 Lafarge Contes Fr 090213 10H00 1.25

S090415FR-ASA01 Ass-tel QCX360 Lafarge PLN Fr Barbier 090415 14H45 0.5S090529FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 090529 12H00 0.5

S090605FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 090605 16H30 1S090608FR-ASA01 PMV QCX782 Lafarge Le havre Fr P.Legros 090608 35

S090616FR-ASA01 Site Visit QCX782 Lafarge Le havre Fr 090616 14



S090213FR-ASA02 Ass-tel QCX782 Lafarge Le havre Fr Fayolle 090626 20H45 0.5



S090803FR-ASA01 PMV QCX354 Lafarge Contes Fr 090803 35S090911FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Choupay 090911 7

S090928FR-ASA01 Site Visit QCX782 Lafarge Le havre Fr 090914 7S090911FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Choupay 090928 7

S091001FR-ASA01 Ass-tel QCX782 Lafarge Le havre Fr P.Legros 091001 19h15 2

S091017FR-ASA01 Ass-tel QCX782 Lafarge Le havre Fr P.Legros 091017 17h00 1S091021FR-ASA02 Ass-tel QCX360 Lafarge PLN Fr Barbier 091021 14h30 0.5S091001FR-ASA01 Ass-tel QCX782 Lafarge Le havre Fr P.Legros 091021 11h00 0.5

Site Visit QCX782 Lafarge Le havre Fr 091116 49PMV QCX427 Lafarge SPLC Fr Choupay 091214 28PMV QCX360 Lafarge PLN Fr Barbier 091221 28

Site Visit QCX782 Lafarge Le havre Fr 091202 42




Support type

Site / Country

Client Pers

T. Spent (H)

P.Legros/Fayolle

G. Camous

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

G. Camous & J.M Jover

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

J.C. Fayolle

Site Visit QCX782 Lafarge Le havre Fr 100106 21J.C. Fayolle

Support Description crédit jours371 53

ASA Usine

ASA Contes

ASA PLNASA Info sur la recup des resultas au dela de 2 ans SPLC

ASA Le Havre ASA PMV See Site report

ASA QCX Client Install & various

ASA QCX Client Install & various

ASA Robolab trouble shooting / Trace Install etc …

ASA PB avec Robolab, blocage malgré 2 reboots. Origine du PB Robot hors cercle

ASA Latest QCX Client

ASA Robolab Diagnostic (after Server Virus contamination)

ASA See PMV Report

ASA diagnostic on Sampler PB alarm.

ASA Trace on Robot Dirver / autamatic backup of SDREvents

ASA Pb Autoech non valid BP50/Export to Protop/ Boucl

ASA

ASAASA diagnostic concernant PB Comm entre QCX et XRF Bruker

ASA téléchargement des fichiers d'alarmes sur plusieur jour pour diagnostic

Jesper Problem with TTR

ASAASA

Christophe, rené

LDo

LDo

LDo

FLSA eng

Crédit heures

Some of XRD results are not transfered to Protop. In some sgp not transfer for QIMS. Indication for XRD transfert, deeper invistigation is needed for QIMS

New application under supperQ does not start from QCX. Dignostic using BOMGAR remote connection. The application was bad configured under SuperQ. Correction OK

After having problem with Brucker XRF during analysis, need to know how to trace communication. Information given. PB solved.

PB With Extra smp for average & smp in rcv/ cancel of etra smp, restart extra smp driver; Rcv does not reset (the clean) the robot did not removed the cup from balance, once removed manual it is OK.

PB Robolab, certain appli trop long à s'afficher voir non. Reboot OK, mais ech. Non traité parés vidange cartouch. Type Godet non detect. Rredef. Poid petit Gd. + marge

bp de ralentissement su system. Après reboot et chg de srv 2 eqp "n'acrrochent pas" reverif connecteur Moxa & rebbot OK

Jesper

jours utilisés327.5 46.79 6.21

heures utilisées

35

28.542

222

heures utilisées

jours restants


S081204FR-ASA01 Site Visit ECS511 Rouen Fr 081204 7

S081201FR-ASA01 PMV QCX427 Lafarge SPLC Fr Choupay 081201 2 5 6 8 35

S081124FR-ASA01 Ass-tel QCX360 Lafarge PLN Fr 081124 1

S081009FR-ASA01 Remote/BOM QCX1254 Holcim Viverge 081009 13H 0.5

S081008FR-ASA01 Ass-tel QCX360 Lafarge PLN Fr 081008 3

S081007FR-ASA02 Site Visit QCX427 Lafarge SPLC Fr Caillière 081007 18H45 0.5

S081007FR-ASA01 Ass-tel QCX360 Lafarge PLN Fr Barbier 081007 10h 1

S081002FR-ASA01 Ass-tel QCX360 Lafarge PLN Fr 081002 10h 0.75

S080923FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Caillière 080923 0.5

S080902FR-ASA01 PMV QCX360 Lafarge PLN Fr 080902 21S080825FR-ASA01 PMV QCX782 Lafarge Le havre Fr P.Legros 080825 35

S080724FR-ASA01 Ass-tel QCX354 Lafarge Contes Fr 080724 1

S080722FR-ASA01 Site Visit QCX354 Lafarge Contes Fr G. Camous 080722 11

S080717FR-ASA02 Ass-Tel ECS1059 AKBOUR 080717 10H&17H 1

S080717FR-ASA01 Remote/BOM QCX1254 Holcim Rochefort Fr Viverge 080717 1

S080715FR-ASA01 Site Visit QCX782 Lafarge Le havre Fr P.Legros 080715 12

S080713FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080713 Sunda 2.5

S080711FR-ASA01 Remote c QCX354 Lafarge Contes Fr 080711 7

S080708FR-ASA01 Site Visit QCX1254 Holcim Rochefort Fr 080708 24

S080702FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080702 18H00 0.5

S080627FR-ASA01 PMV ECS511 Rouen Fr 080627 7

S080623FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr 080623 8

Support type

Site / Country

Client Pers

T. Spent (H)

SNVE-Smedar

M. Delorme

G. Garcia & Barbier

10h & 14h

Rochefort Fr

Barbier & Gomez

11H&14H

G. Garcia & Gaubert

G. Garcia & Barbier

G. Camous 10h&15h&16h

Cimar (italcementi)

AGDIR Morocco

14H00&20H

G. Camous

Mme Dacosta, MM Viverge, Menetrier

SNVE-Smedar

M. Delorme

Landais/ Caillière

S080616FR-ASA01 Site Visit QCX354 Lafarge Contes Fr 080616 35

S080606FR-ASA03 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080606 19H00 0.5

S080606FR-ASA02 Ass-Tel ECS1058 Safi Morocco Aroui 080606 17H 2

S080606FR-ASA01 e-mail ECS511 SNVE Rouen Fr 080606 9H30 0.5



S080604FR-ASA01 Ass-Tel QCX427 Lafarge SPLC Fr 080604 0.5

S080526FR-ASA01 e-mail/diag ECS/PLG113 Nevers FR 080526 11H 1

S080502FR-ASA01 Ass-Tel ECS1058 Safi Morocco Aroui 080502 17H00 1

S080414FR-ASA01 Ass-Tel ECS1058 Aroui 080414 16H45 0.5

S080408FR-ASA01 Ass-Tel QCX427 Lafarge SPLC Fr 080408 9h:15 1

S080328FR-ASA01 Ass-Tel QCX573 Marwahi 080328 14h15 1

S080327FR-ASA01 Ass-Tel QCX573 Marwahi 080327 14h 4


S080321FR-ASA01 Remote co QCX782 Lafarge Le havre Fr 080321 10h:30 0.5


S080318FR-ASA01 Ass-Tel ECS1058 Safi Morocco Aroui 080318 11H30 0.5

S080317FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Choupay 080317 7

S080317FR-CCD01 E-mail QCX1254 Holcim Rochefort Fr Menetrier 080317


Cimar (italcementi)

Ludovic Lesage

Landais/ Sandrine Legros

Cimar (italcementi)

Sandrine Legros

11h et 14h

Onyx / Sonirval

Flore Mateta

Cimar (italcementi)

Cimar (italcementi)

Safi Morocco

Eric Landais

Holcim Maroc

FEZ Morocco

Holcim Maroc

FEZ Morocco

Holcim Maroc

FEZ Morocco

FAYOLLE/Toupin

FAYOLLE/Toupin

Cimar (italcementi)


S080311FR-ASA01 QCX1254 Holcim Rochefort Fr 080311 09h:15 2

S080307FR-ASA01 QCX1254 Holcim Rochefort Fr 080307 11h:45 1

S080306FR-ASA01 QCX1254 Holcim Rochefort Fr 080306 15h:00 1S080305FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Landais 080305 7

S080303FR-ASA02 QCX1254 Holcim Rochefort Fr 080303 11h:05

S080303FR-ASA01 QCX782 Lafarge Le havre Fr FAYOLLE 080303 10h:00

S080302FR-ASA01 Ass-Tel QCX1254 Holcim 080302 18h05 1.5

S080227FR-ASA02 QCX1254 Holcim Rochefort Fr Menetrier 080227 14h00 1

S080227FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 080227 16h:20 0.5

S080226FR-ASA02 e-mail ECS1059 080226 16H00 0.5

S080226FR-ASA01 QCX1254 Holcim Rochefort Fr 080226 17h00 2

S080215FR-ASA01 Site Visit QCX1254 Holcim Rochefort Fr Mr Cassez 080215 14h00 1



S080205FR-ASA01 Ass-Tel QCX573 Marwahi 080205 14h45 0.5

S080201FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080201 16h:20 0.5

S080131FR-ASA01 Ass-Tel QCX1254 Holcim Rochefort Fr 080131 15h:00 0.5

S080127FR-ASA01 QCX1254 Holcim-IT 080127 3

S080124FR-ASA01 Site Visit QCX427 Lafarge SPLC Fr Mr Landais 080124 7

Cimar (italcementi)

Mr Viverge & Menetrier


Mr Viverge

Mr Viverge

Rochefort Fr

Mr Viverge

Cimar (italcementi)

Agadir Morocco

Mr Akbour & Taji


Choupay/Landais

Holcim Maroc

FEZ Morocco

Holcim Maroc

FEZ Morocco

Mme Dacosta & Mr Cassez

Lille, Rochefort Fr

MM Marino & Dacosta & Viverge

S080123FR-ASA01 various QCX1254 Holcim Rochefort Fr 080123 2

S080117FR-ASA03 e-mail QCX782 Lafarge Le havre Fr FAYOLLE 080117 18:15 0.5

S080117FR-ASA02 Ass-Tel ECS1059 Mr Akbour 080117 1.5

S080117FR-ASA01 Ass-Tel QCX427 Lafarge SPLC Fr 080117 0

S080116FR-ASA03 Ass-Tel QCX427 Lafarge SPLC Fr Mr Landais 080116 0

S080116FR-ASA02 e-mail QCX782 Lafarge Le havre Fr FAYOLLE 080116 19:00 1

S080116FR-ASA01 Ass-Tel QCX1254 Holcim Rochefort Fr 080116 10:30 1

S080114/15/16FR-ASA01 QCX1254 Holcim-IT 080114/15/16 8

S080115FR-ASA01 Ass-Tel QCX985 Mr Djebbi 080115 15:15 1.5S080109FR-ASA01 Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 080109 10:30 0.5S080107FR-ASA02 Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 080104 21:45 0

S080107FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 080104 18:00 2S080104FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 080104 11:00 0.5

Viverge, Cassez & Menetrier

Cimar (italcementi)

Agadir Morocco

16H15 and

17H45

Mme Choupay

y; Menetrier

Lille, Rochefort Fr

MM Marino & Dacosta

CJO (CIMPOR)

Djebel Oust Tunisia

Support Description

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA VISITE ANNUELLE 3 jours

ASA PMV See Site report

ASA

ASA Résolution PB Drivers FX

ASA PB on IPModbus converter/ how to reset etc …

ASA

ASA

ASA Troubleshooting of the Robot Problem

ASA Troubleshooting of the XRF new driver

ASA PMV 3 days See site report

ASA

ASA PMV On VMS system

ASA

FLSA eng

urgent intervention : MOP1 stopped and will not restart (disk space problem), reboot on VMS CD, check of the disk files, one of system log file has huge amount of data. After file deletion system OK again

PMV XRF Driver Modification to use Cubix as spare XRF + normal system control

during the WE after changing product type for cement the analysis stops after about one Min. it is OK for clinckr and RM. From the trace QCX cancel the analysis after about 1 min. the origin of the problem is timeout definition, it looks like it has been

Since last week, almost 2 time per day, the Opstation on the client Freez, we must restart OPS to solve it. We have to check if it is HF pb

ASA & COE

Establishement of a remote connction (BOMGAR) to Debug and see itf the Bruker Pb is From QCX. Conclusion thePB is in Brucker side.

after some work on the pC XRF the communication is lost between , will not be back again. Aftre re-starting the driver OK

PB have not been solved bruker did not do any investigation. We got communication trace, the XRF at the end of the analysis send permanaetely, it is being moving sample to the belt

Pb Bruker, Sample analysed uploaded to internal Pos but not to the belt. Manual samples from rack are OK. Our dignostic Bruker PB

XRD Eqp had HW pb during Weekend, after panalytical intervention the PB has been fixed. But from QCX analysis will not start. After restating the driver Teins4 it is OK

diagnostic et info pour résoudre 1- pb transmission Pfmanu à Unilab. 2- Remplacement lecteur Cassette

after power cut the TTR drivers are in fault. After investigation the TTR have been Put in Manual. Once swithched back to Auto PB Salved

diagnostic pour le problème Robot survenu le wwek-end. Finalement c'était un PB de mauvaise sycronisation.

Info, Clincker result has not been transmited to CCR. The reason is a sample have been taken befor last clinker sample analyzed

Test to repreduce problem happening June 4. usage of 4 portion per sample. In the begining of the afternoon the PB happened. DB put back, recommendation to a avoid 4 portions use

ASA Visite annulelle dans le cadre du contrat de maintenance

ASA

ASA Help on rebuilding the arriere server by using import/export method.

ASA Info about using optical mouse, on POP (VMS) under WinNT

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA Question on how to put back old mimic. E-mail description sent.

ASA

CCD

The operators says that some time when changing sample taking frequency it is not respected by the system. Explanation may be for a given sample we have to change the frequency for all sample group (product) of the sampler and not anly the current one.

Solving Predosing PB. the PB has become serious yesterday aftrnoon. the plant decided to use the image disk made one month ago. This worked OK. so my work was to investigate what happened yesterday. we put the suspected disk on disconnected spare machine.

TS ECS carrière server, the installation of new server with Backup, Comm to PLC have PB. Serveral test and investigation PB Not solved.

Dosing/deviding PB on the predoser. Since the morining one predose machine, does not dose some or all the portion. Check of the comM, events etc.. After reboot the PB remain. Urgent intervention the to do the following day.

The client asks if possible to get statistical data fro octobre 2007, for points not declared in PLG. After investigation, Hourly stat data do cover only 2 months.

Test of the remote connection Through the secure server in Copenhagen, using BOMGAR

Problem on Server Synchronisation. Synchro failed. Finaly we did backup from server1 and restore on server2 OK

PB en Result transfer to QIMS on some of SGP. This was due to changes on XRF1 and XRF2 for (tablet and bead). Explanation on where to change config.

the QCX system is Freeze with no mouse nor keyboard active, with alarm set time error (at 28 march 02hxx.) Reboot, and change to system time to the local morrocan time

After long investigation, the PB is because the ethernet connec is set to twisted pair not BNC. Modification done (>>>set ewa0_mode BNC) comm OK with XRF & PLC. Still pb in the Eqp itself the client will contact Thermo to fix the eqp HW pb

The client recived today the new QCX server sent by KBH, It starts OK, but no comm with XRF nor PLC's various investigation, agreement to continue investigation tomorrow


1- Discussion on spec for Feeder acsh Estimation, based on complicated

calculation. 2- Discussion on how to improve the diagnostic when pb in the Recv

Station 3- B-Points for Eqp availability as part of new performance reports

Work with panalitical reducing analysis time, espcialy sampling handle in the changer

e-mail bug origin of AUS Pb is in one faceplate, description how to fix it. Mr Menetrier made the modif. OK

ASA Several calls for how to change passwords for administatives accounts

ASA

ASA

ASA Test remote connexion to the site using BOMGAR. Sucess OK

ASA Transfert PB between XRD Sgp Data and Protop. Solved

ASA

ASA

ASA

ASA

ASA

ASA Send TOP 50 alarms & manual how to change Mac Adress

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA Check and test new spare QCX Server

Implementation by remote connection of B Pnts for Status Eqp for KPI, BpAlg, Bpnts and log horizon.

PB AUS the transport system showing as a carrier is in the tubes with red sign. The client does think it is sensor PB. He asked for CCD diagnostic, trough remote connection. Finaly the client succeed to solve the PB by lookin in the PLC. Mr Menetier sent

The client is complaining he odered spar parts from Pfaff since Otober 2007, he did not recieve any thing yet. Phone number of GGR is given to do the necessary

JCF suggests a meeting in site to discuss the complecated calculation. We agree for 19/3/08 in the morning

Since Friday Night no possibility to analyse on the Axios from QCX. Comm look to be OK, after investigation and trace etc … we find out that the defined bacth list in SuperQ is corrupted. Creation of new list (QCX_LIST1) and modification in QCX driver par

Upgrade of Mill and Press drivers + faceplates. Discussion on BLX behavior, and modification of the virtual silo capacity from 500t to 400t

Discussion on problem happend on RCV & Balance and TTR. What is the possibility to intreuce more info in the OPS RCV etc to help for diagnostic. Also disscussion on some complicated calculation needed in the plant, the possibility of making a specific app

BOMGAR FLSA office Test and manual writing on how to use in the client side. E-mail sent for real with the site tomorrow

Finding the requested info from various document and sending them by e-mai to Mr Cassez

XRD Driver Modification to get both results from Pic & Rietveld simulanousely. Also Work on Data export to Protop

after dedusting CD Device problem not solved. Checking of the system description file SCSIdisk, CD and Tape drives. No of the usual drive names dka .. Is shown. Investigation on the shown drives, information on internet. First diagnostic, SCSI board is do

QCX Server (VMS) does not start. Diagnostic and try to boot on the CD fail. Ask to dedust the CD drive and call back

TTR shows status not updated. Check Modicon TTR PLC, No comm. Ping to TTR IP Adress OK. Check visualy the PLC looks OK. After swich off and on the TTR, Comm back OK

Mr Cassez asks to be supplyed on info on QCX connection to the ABB LIMS at the site. He will make a presentation on internal Holcim Comfrence. Promise to supply sth next week

Conf and test of DSL line as suggested by the client to test VPN, without success. E-mail to the client about the result.

ASA

ASA study the possibility to make some specific complicated calculation with QCX

ASA

ASA

ASA

ASA

ASA

ASA Trying to configure and establish a VPN connection to the Rochefort site

ASAASA Infor about prg nbr for the Malvern, the client changed the Eqp to Insitec

ASA Call back for confirmation system is OK

ASAASA Info pour des calculs compliqué (Solveur)

1- Contact with Pfaff to arrange Pfaff 2007 service visit 2- download and extraction drivers (mill and press) and send only exe and faceplates. 3- email to the client with these info including info that we are going to develop new KPI

Help on restoring (after rebuilding the Server) ECS DB Cement Dispatch ECS Server.

coordination for XRF replacement. Info for normal (not Reiveld) FCaO on the XRD

Discussion for how to build a spare VMS QCX Server. Plan intervention in site to help on this January 24

e-mail answer/diagnostic about PB of 07/01/08. See Report PB_Lehavre_080107_diagnostic_email_a_JCF.doc

It looks like one of the disks -mirror- is faulty (led blinking) (E0D76 BP Drive 1), various check, and info from MBH. The faulty disk has to be changed. Suggestion to the client to have and extra disk for Backup (image). As the disks are Hot swap

The client is worry about disk free space on QCX Server, and some strange application trying to start on the machine. General check done, free space OK, but it looks that some virus passed there. Even as administrator ther was no possibility to access the

Robolab : Big cup is not moved to the rack, this lock the recipe in the Recv Station. Stopping the BC driver freeze Eqp Tools. Reboot did not help, sample stays in RCV,not treated. Err PM, (we find PM service stopped), clean non finished recipe reboot aga


S071207FR-ASA01Ass-Tel ECS1059 AKBOUR 071207 11:00 1 ASA

S071206FR-ASA02Ass-Tel QCX782 Lafarge Le havre Fr 071128 17h ASA

S071206FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr 071206 11h/14h 1.5 ASA

S071205FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr P. Viverge 071205 15h/17h 1 ASA

S071205FR-ASA01PMV QCX427 Lafarge SPLC Fr 071205 14 ASA

S071204FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr 071204 3 ASA

S071203FR-ASA01PMV QCX427 Lafarge SPLC Fr 071203 7 ASA

S071128FR-ASA01Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 071128 10H 0 ASA

S071126FR-ASA01Ass-Tel QCX354 Lafarge Contes Fr G. Camous 071126 11H 0.5 ASA

S071125FR-ASA01Ass-Tel ECS1058 Safi Morocco Aroui 071125 14H 0.5 ASA

S071120FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr P. Viverge 071120 10h 0.5 ASA

S071107FR-ASA01Ass-Tel QCX??? Sean-quinn Irland 071107 15h 1 ASA

S071107FR-ASA01PMV QCX427 Lafarge SPLC Fr 0709&0 14 ASA

S071106FR-ASA01Investgation QCX??? Sean-quinn Irland 071106 1 ASA

S071105FR-ASA01Remote co;, QCX803 Germany 071105 10 & 15 3 ASA

S071031FR-ASA01Ass-Tel QCX803 Germany 071031 3 ASA

S071024FR-ASA01Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 071024 9:00 ASA

Support type

Site / Country

Client Pers

T. Spent (H)

FLSA eng

Cimar (italcementi)

Agadir Morocco

FAYOLLE / TOUPIN

y; Menetrier/ Viverge

Mme Choupay & Cailliere

y; Menetrier/ Cassez


Cimar (italcementi)

Don Mcdonald


Rohrdorf-Zement

Frank Stocker

Rohrdorf-Zement

Frank Stocker

S071023FR-ASA01Ass-Tel QCX782 Lafarge Le havre Fr Legros 071023 20:00 1.5 ASA

S071010FR-ASA01Ass-Tel ECS1059 Taji 071010 9:00 7 ASA

S071009FR-ASA02Ass-Tel QCX1254 Holcim Rochefort Fr 071009 14:10 0.5 ASA

S071009FR-ASA01Ass-Tel ECS1059 Taji 071009 9:00 7 ASA

S071008FR-ASA02Ass-Tel QCX1254 Holcim Rochefort Fr P. Viverge 071008 19:35 0.5 ASA


S070928FR-ASA01Ass-Tel QCX427 Lafarge SPLC Fr 070928 15:30 1 ASA

S070924FR-ASA01Site Visit QCX782 Lafarge Le havre Fr 070924 35 ASA

S070919FR-ASA01Ass-Tel ECS Abbeville Fr 070919 0.5 ASA

S070918FR-ASA01Site Visit QCX427 Lafarge SPLC Fr 0709&0 7 ASA

S070912FR-ASA01Site Visit QCX1254 Holcim Rochefort Fr 070912 … 21 ASA

S070910FR-ASA01Site Visit QCX427 Lafarge SPLC Fr 0709&0 7 ASA

S070907FR-ASA01Site Visit QCX427 Lafarge SPLC Fr 070907 7 ASA


S070905FR-ASA01Ass-Tel QCX360 Lafarge PLN Fr 070905 ASA

S070904FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr 070904 … 3 ASA

S070829FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr P. Viverge 070829 … 2 ASA

S070828FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr P. Viverge 070828 14:00 2 ASA





S070717FR-ASA01Site Visit QCX782 Lafarge Le havre Fr 070717 28 ASA

Cimar (italcementi)

Agadir Morocco

y; Menetrier

Cimar (italcementi)

Agadir Morocco

Mme Sandrine

Legros

FAYOLLE & Legros

Tereos (Beghin Say) Mr Boucher


L. Casser y; Menetrier

Mme Choupay & Landais

Mr Vialle & Landais

Mr Vialle & Landais

Mme Laetitia Lopez

P. Viverge & yannick

FAYOLLE & Legros

S070716FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr Yannick 070716 15:30 0.5 ASA

S070709FR-ASA03Ass-Tel QCX1080 UNILAND 070709 13:30 1 ASA


S070709FR-ASA01PMV QCX360 Lafarge PLN Fr 070709 24 ASA

S070705FR-ASA05Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 070705 9:35 0.5 ASA


S070628FR-ASA01Site Visit PLG1292 Rouen Fr 070628 7 ASA



S070611FR-ASA01Site Visit QCX354 Lafarge Contes Fr 070611 35 ASA

S070601FR-ASA01Ass-Tel QCX1080 UNILAND 070601 14:00 1.5 ASA

S070516FR-ASA06Ass-Tel QCX782 Lafarge Le havre Fr 070516 20:10 1.5 ASA


S070516FR-ASA04Ass-Tel QCX1254 Holcim Rochefort Fr Yanick 070516 15:15 0.5 ASA


S070516FR-ASA02Ass-Tel QCX427 Lafarge SPLC Fr Mr Vialle 070516 11:20 0.5 ASA


S070515FR-ASA02Ass-Tel QCX1254 Holcim Rochefort Fr Yanick 070515 16:20 1 ASA


S070514FR-ASA03Ass-Tel QCX1080 UNILAND 070514 10:30 2 ASA

S070514FR-ASA03Ass-Tel QCX782 Lafarge Le havre Fr P.Legros 070515 19:30 1 ASA


Vallcarca (Spain)

Ruben Garcia

Mr Cassez & Yannick

G. Garcia & Barbier

SNVE-Smedar

M. Delorme

SNVE-Smedar

M. Delorme


Vallcarca (Spain)

Santi RAYA & Lucio

LeGros et Michelo

Vallcarca (Spain)

Santi RAYA & Ruben Garcia

S070514FR-ASA01Ass-Tel QCX782 Lafarge Le havre Fr P.Legros 070514 10:00 0.5 ASA

S070511FR-ASA01Site Visit ECS/PLG113 Nevers FR J. Fournier 070511 7 ASA



S070424FR-ASA01Ass-Tel ECS/PLG113 Nevers FR J. Fournier 070424 15:00 1 ASA



S070418FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr Da Costa 070418 11:00 0.5 ASA

S070417FR-ASA01Ass-Tel QCX1254 Holcim Rochefort Fr Da Costa 070417 15:00 0.5 ASA





S070323FR-ASA03 QCX427 Lafarge SPLC Fr 070323 0.5 ASA

S070322FR-ASA02 PLG1292 Rouen Fr 070322 1 ASA



S070314FR-ASA02 QCX782 Lafarge Le havre Fr 070215 19:00 0.75 ASA



S070312FR-ASA03Ass-Tel PLG1292 Rouen Fr F. Caron 070312 10:30 1.5 ASA

S070312FR-ASA02Ass-Tel ECS1058 Safi Morocco Aroui 070312 16:00 1 ASA

Onyx / Sonirval

Onyx / Sonirval

Mr Vialle & Caillere

Mr Vialle & Caillere

SNVE-Smedar

M. Delorme

Mr Vialle & Panalytical

Mr Vialle & Panalytical

Mr Vansink Panalytical

SNVE-Smedar

SNVE-Smedar

Cimar (italcementi)

S070312FR-ASA01Adm QCX1254 Holcim Rochefort Fr P. Viverge 070312 14:00 1.5 ASA


S070306FR-ASA01e-mail ECS1058 Safi Morocco Aroui 070306 8:45 0.5 ASA

S070305FR-ASA05Develop ECS1058 Safi Morocco 070305 17:00 3 ASA

S070305FR-ASA04Ass-Tel QCX1080 Uniland 070305 16:30 0.5 ASA

S070305FR-ASA03Ass-Tel ECS1058 Safi Morocco Aroui 070305 15:45 0.5 ASA









S070226FR-ASA01Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 070226 13:45 ASA

S070223FR-ASA01Ass-Tel QCX427 Lafarge SPLC Fr 070223 9:30 1.5 ASA


S070222FR-ASA01TC ECS1058 Safi Morocco Aroui 070222 9:00 0.75 ASA



Cimar (italcementi)

Cimar (italcementi)

Vallcarca (Spain)

Santi RAYA

Cimar (italcementi)

J.C. Fayolle

Sandrine Legros

Cimar (italcementi)

J.C. Fayolle

S070221FR-ASA01Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 070221 10:00 ASA

S070220FR-ASA03TC QCX782 Lafarge Le havre Fr 070220 19:00 1.5 ASA

S070220FR-ASA02 QCX360 Lafarge PLN Fr 070220 11:00 0.75 ASA

S070220FR-ASA01Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 070220 10:00 0.25 ASA



S070216FR-ASA03Ass-Tel ECS1058 Safi Morocco Aroui 070216 14:00 0.75 ASA

S070216FR-ASA02TS QCX782 Lafarge Le havre Fr 070216 10:00 1 ASA














S070206FR-ASA01Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 070206 10:00 0.25 ASA


J.C. Fayolle

Cimar (italcementi)

J.C. Fayolle

J.C. Fayolle

L. Cassez & I. Dacosta

Support Description

PB for Output on Siemens PLC MILL6 on one server. Solved

Discussion en vue de l'integration d'une DX Bruker et une pastilleuse Hertzog

_ Analyse perle à partir de QCX, puis transfert ver LIMS etc …

PMV 4th & 5th day /5 PMV See Report

PMV 3rd day /5 PMV See Report

Info sur disponibilité drivers pour les surb/Press Herzog envue nvll install

Information concernant l'export des résultats analyse Manu vers LIMS ABB

PMV 1st & 2nd day /5 PMV See Report

Discussion du problème arrivé la veille

Plus d'info concernant Export vers LIMS ds fic XML items déclarés sous eqp Offline pour les items calculés niv sup grpEch

_ Traitement du PB broyeur/Press ech e-mail avec Dam, e-mail lient suggestion de install nv Driver à distance. _ Modif et envoie rapport repception Essai pour facturation

Declenchement d'un Bip Sonore à chaque alarme. Comment l'empêcher. Info Fournie

UAC n'est pas appliqué sur certain operateurs sur un seul serveur. Solution donnée Synchronisation du Serveur (OK)

Discussion with DAM, he does not remember about the Bug Fix, but suggested to contact HM who has treated the PB for other plant. Contact Mr Macdonald, discuss about the PB, there is other pb when modifing the Proportionner config the system is freezing !! .for the request for tablet started from CNV In to the XRF, and avoiding flipper. this is not easy may be we have to change the PLC prg for the conveyor (sensor ?) and robot teatching etc ..., so finaly for the client is not so urgent, the most important is the smpno.

PB and request with QCX, smpno is > 1000000, it dsp ****, it was handeled by coes. Discuss with JAT, it looks that the pb happens some where else, it is not cleaus about Bug fix e-mail to SAAB,

PcAnywhere throug Modem, diagnostic more than 100 A-point with Alg 3, no deadband (c3)? Alot of alrm IO Q buffer full. Show how to modify, re-connection in the afternone alrm disappear. But still event pb. E-mail to HW

Problem with too many commandes to the PLC, and Eventlist. Send e-mail with small manual Howto for A-Point Config with alg3, const 3 and 5

Missed points in exported DB

Faceplates for Micon

Voir Rapport d'intevention

Pb sur la façon d'ouverture de session windows. Info, donnée PB résolu.

PMV See Site report

gestion des problèmes restant coté pfaff, divers contacts et info …

Info pour configuration et envoie valeur C3S (Cru EF) vers la salle de contrôle)

Voir Rapport d'intevention

plusieurs Pb de blocage du système, non traitement de certain échantillon, cartouche reste dans la station etc. .. Après un reboot un éch. est traité, le 2eme reste dans la station sans traitement. Débouchage Manu, et renvoie, nettoyage de la station et du capteur présence cartouche. PB résolu.

Par moment BLX ne calcule pas les consignes. Ceci est dû au prélèvement effectué avant l'analyse du précédent

Suite au changement des adresses IP, Pb au niveau d'un poste client. Resolution OK

Suite au changement des adresses IP, Pb au niveau de interlock entre le robot et le TTR. L'adresse référence du TTR dans l'API n'a pas été modifié.

Certain résultats Dx ne sont pas transférés vers QIMS. L'export n'était pas configuré. Configuration et test OK

3- pb pastilleuse2 See Report Pb resolu

3- pb pastilleuse2 diagnostic, test et mise en place d'une solution,

1- DecServer config et test 2- Ndivers creation points et config pour export vers protop 3- pb pastilleuse2 diagnostic

1- DecServer config et test 2- Ndivers creation points et config pour export vers protop 3- pb pastilleuse2 diagnostic

discussion et envoie de documents pour effectuer des backups images sur disque et cassettes.

Problème avec le panel. Traitement contact Pfaff pour l'envoie d'un nouveau panel. Panel arrivé à l'usine en fin de semaine

Problème avec le panel de la station d'emission cru EF. Le pannel est HS. Divers contacts pour regler le PB, CCD etc…

Impossible de faire fonctionner les applications QCX sur le poste client. Le Poste est en mode maintenance. Redémmarage du poste en mode marche. OK

Perte de communication avec la FX, passtille arrive à l'extremité du convoyeur mais l'analyse ne demarre pas. Le probleme se situe au niveau de l'UAI. Après redemarrage du PC et de l'application SuperQ le problème est résolu

Suite à un Pb de collusion entre Robot et le TTR la pince, dereglage de présence godet. Info forunie.

Comment envoyer les résultats d'analyse au système de CC

3.5 jours durant la visite une intervention uregente à Vallcarca en Espagne

Pb de copie d'un resultat vers Apoint. L'association n'était pas effectuée.

PMV on ECS VMS system + PLG PB solving

PLG Installation of ECS7.7 & PLG7.5 + pb solving

Visite annulelle dans le cadre du contrat de maintenance

Le PB de l'insitec reste pour une partie des recettes auto (ciment instantanné)

Investigation pour pb affichage etat Malvern sur les synoptiques

How to associate Insitec results to Acx Items. Answer given to the client.

Various PB Solving & info

Pb, since Friday night the XRF in error. There was no possibility for the client to bring it to Ready. E-mail recieved with some trace, showing that superQ answer the Open Lisit request by status=fatal. After investigation batch QCX_LIST uncoverable problem in superQ. after creation of a new batch QCX_LIST1, list status is OK

BLX la valeur C3S affiché sur le synop. Est differente de celle analysée. Le pb est dû a une mauvaise association dans "Export points"

Les analyses sur FX ne sont pas executé. L'échantillon arrive au bout du convoyeur, l'analyse ne démarre pas. Le PB était au niveau du port échatillon qui n'était logiquement pas defini (cup 37) au niveau de superQ

Questions conernant la liaison avec XRF suite crash du disque du PC SuperQ, et la ré-installation.

new feeder connected on Mill 3 & Mill 4. setpoint is 0 for this new feeder on mill 4 only. Investigation and test etcc . Pb solved.

Pb au niveau de la station de reception, le dosage ne démarre pas. Après deblocage de la station remise ne état le pB persiste. Après re-boot OK.

Suite des Investigations pour pb affichage etat Malvern sur les synoptiques pas de résultat

after a PB not related to QCX, one of SGP editing has been locked. Check if it is not locked by another terminal.

check for the Insitec Problem. When removing output eqp. The recipe is working. Now it has to be test in automatic to confirm.

after some modification done the sample is transported to the Insitec but the analysis do not start. Diagnostic, demand to send HC and trance. From the trace we see Output eqp is defined. E-mail to try without Outout eqp.

Problem with the Malvern, Eqp looks OK but all samples go the the Buffer rack. Divers diagnostic, finaly the eqp was in passif mode. Still in the mimic's after stopping and starting the malvern driver the status in the mimic' is "Driver Stopped" even though the driver is working OK. People in the plant will call back thursday to make a diagnostic.

1- Question on the possibility to remove "backgound test" in the insitec. No it is

not possible, this demands Driver modification ask HOeB. 2- How to start dedusting during powering material by the robot in Mill & Press and not after (chack this with CCD)

diagnotic on Comm pb. Solving alarm printer pb, Modif Rep, Log Horizon …

diagnostic with alarme printer

QCX Implementation of Error Handeling for Cubix

Info how to implement new calibrated program on XRD.

Operator samples do not start, from T-Input. Reset Eqp

PLG Hotfixes installation & test + Report correction

Discussion with PHL about the site visite next week , and the solution …

call for confirmation about QIMS . Not checked yet

demande d'info,& discussion. We will find a solution even if we have to change tis driver

QIMS Pb transfert of valproc results before Pntacq, then the results can not be stored by PCC

Some results are not transfered to CCR. Problem is when sample (for a specific SG) is taken before last sample analyzed, result will not be transfered

1- Test Error Handeling, 2- Old Bug correction on the cubix Dirver Sample

accepted even if Analysis failed. 3-AUS use one SGP for several source

sampling on Raw Mill. 4- Backup to the Spare Disk.

1- Check with Mr Vialle the Error list sent by Panalytical, to select the relevent for QCX error handeling. 2- New menu for Invalid Raw sample, just go to Clean

UAI Interface for Cubix had some problems. Panalystical Instaalled new UAI, which also handle errors as number.new UAI has been tested OK, improbvement for file trasfert for Rietveld (modification in FLSA side delay befor transfering file)

Some sample are not sampled automaticaly. The problem is one of sending station is stopped. PS Cut, so the PLC is spending too much time trying to get info from there, then the command take sample (keep 1 some seconds and back to 0) is not seen by the PLC. suggest to PS On that station

Several phone call and discussion for common visite to site to solve alarm reporting from cubix to QCX

Problem ON Dosing and AUS, sample is sent back to the sending station, and returned immediately back to the Lab !!!, the client has made some modification on the PLC prg. !! It must be this modification who cause the Problem

Test on Laptop for modification Sampling Time is OK. Transfert through XML has to be checked on the client system.

Questions on Transfert on QIMS. The Possibility to change Sampling Time. Information Given, But we have to check if it works and trasfert will be done through XML files

Problem on Balance status intermedite even if we reset …investigation suggest Reset all RCV POS.

contact the client and discuss the situation. E-mail to confirm our intervention W13 and then w19 for new version of PLG. E-mail to KIK …

the client tried the solution sent at march 06, it worked for Apoints but the file crush when processing Bpoint. I have to restore client DB and check.

E-mail the solution for Operator action. To the client with Explanation HowTo

Unlock Robolab, XRF Stat Problem.

Info on how to transfer Alarms to from QCX to WinCC (Client Control system)

VPN client config, and VNC install to connect remotely to the site. No success, access denied. The client at the plant will investicate with it's IT;

QIMS Pb, some of XRF Items are not reported any more to UNILAB. After cheking XML file Info from QCX are correct, but as chanal names have been changed by the Client from SuperQ, the references to these new names have not been linked to UNILAB ones. solution in client side

Operator action Problem.Develop, and test of Macro VB to change all relevent Events type to "Log Event, do not announce"

Operator action Problem. PHL Confirm that we must change the Log Events on all points to 1. Call to the client to tell we are going to send a small VB program to change the necessary.

1- Client has created Bpoints to make ON/Off portion for some Eqp in the automatic samples. It does not work. The problem wes in the Button references in OPS. 2- Robot supply cup 2 times to the Balance then Collusion. Suggest temporary solution, in the robot program, put a waiting time (4 sec) in the Procedure PUT BAL CUPSML

Buffer Rack physicaly empty but, it looks as it is seen as occupied by robolab, lock situation. After resetting all position it is OK. We have to check the driver, some positions may be not released by robolab ?

new Recipe made is stopped after the Mill ? The configuration was with accept/manual. Info about sample staying in the XRD Rack.

the doses for 2nd and 3rd Cup has got less material than the first, the dosing is then rejected. Idiscussion about that, and how to increase the # of doses.

Finaly the client solve the networking problem and get connected to the Malvern. The Sub-sample for Malvern is not created. The reason is the signal is Off (Bpoint) signaling we want (or not) a Malvern Portion.

Malvern comm is OK but unable to start any recipe to Malvern. Several investigation. Check if from automatic samples is OK. Finaly success. Info on how to set number of doses

Client manage to Ping succefully, but still no comm with Malvern PC. Still we have network PB. We are not able to access any directory, etc .. Client will check with its IT

The Malvern was not used for more than 1 month. The client have some trouble to make it working. No net access any more to the Malvern PC (no answer to Ping)

xrd Pb. Is solved by rebooting the XRD PC. Info if it is possible to get Kilocounts from XRF results.

problems on transfer new Sgp to QIMS. Conf reports packages for transfer to QIMS

Again info on alarm transfert, and one of the feeder rate are transfered on Kg/h, Info given on how to to get them on t/h

Operator action PB. Client Checked the conf. It is OK. He sent also the Prodb files. Contact PHL to see the possibility of handling the PB by FLSA-H throug him as he is French speaking. PHL find that more than 1600 operator actions are in the event file. Call and Send e-mail to the client telling that PHL will contact them ...

Info on modification of the Mills and Press PLCs from S5 to S7, questions about Formulas.

Discussion on the QIMS Problem.

Informations and trouble shouting on formulas and export Results

Informations and trouble shouting on formulas and export Results

Information on QIMS

Trouble shouting Robolab + Info






Info on Robolab menu

Information on Active Samples

xrd Pb. Sensor checked PB persiste. It may be time out pb. In the exchange between QCX Driver and the eqp. As comm goes throuh files, Reboot the XRD PC and see if not Deeper investigation needed. It may be necessary to move to site.

Modification of PntACQ Driver according to DaM indication. Compilation and test . The modified driver is sent by e-mail to the client

Time evaluation of driver modification (VMS) for a new Malvern Eqp. Check of Malvern specification and the existing driver

Some of XRD starts but just (sec before) the Eqp is delared in Fault by QCX. Even though the analysis finish correcltely. Suggest to check the sensor.

Informations on complex formula. Screen HC of some examples made and sent by e-mail.

Some of Operator actions are not reported in event system.This has been treated by one of our colleague in Nov2006 but forgten by him !. Call PHL for support, he suggests to check system config. Screen HC of the Conf to check made and sent by e-mail to the client

Reproducing PntACQ proplem on system on Laptop , Bug report and call to DaM. Temporary solution may be made in the PntACQ Driver. The client is informed by e-mail that problem is under treatement solution will be found soon

Information and diagnostic on with PntACQ Driver Program name not registerd so it causes Pb to export to QIMS

C3A & IS are not calculated correctely. Formula of C3A is correct but the item was not associated to the correct formula. IS we did not find the reason (IS not solved yet)

Robot fail to take some samples on the XRD conveyor. Solution Conveyor has to be fixed correctely and/or Re-teach Robot position

AUS Sample Taken sent to Lab but not registerd and not treated by QCX. Signal Sample taken not sent at time to QCX then Timeout. Solution (Increase timeout from 45s to 240s)

Support_ID Client Date Hour

S070207FR-ASA04 Ass-Tel QCX1254Holcim 070207 20:00 1 ASA Night

S070207FR-ASA05 Ass-Tel QCX1254Holcim 070207 21:30 1 ASA Night

S070208FR-ASA01 Ass-Tel QCX1254Holcim 070208 21:30 0.75 ASA Night

S070516FR-ASA06 Ass-Tel QCX782 Lafarge Le havre Fr 070516 20:10 1.5 ASA Night

S070809FR-ASA01 Ass-Tel QCX1254Holcim 070809 11:35 0.5 ASA Holida



S071023FR-ASA01 Ass-Tel QCX782 Lafarge Le havre Fr Legros 071023 20:00 1.5 ASA Night

S071125FR-ASA01 Ass-Tel ECS1058 Aroui 071125 14H 0.5 ASA Holida

Support type

System

Site / Country

Client Pers

T. Spent (H)

FLSA eng

Time/type

Rochefort Fr

P. Viverge

Rochefort Fr

P. Viverge

Rochefort Fr

P. Viverge

LeGros et Michelo

Rochefort Fr

P. Viverge

Rochefort Fr

P. Viverge

Rochefort Fr

P. Viverge

Cimar (italcementi)

Safi Morocco

Support Description




Suite à un Pb de collusion entre Robot et le TTR la pince, dereglage de présence godet. Info forunie.

Info pour configuration et envoie valeur C3S (Cru EF) vers la salle de contrôle)

Pb au niveau de la station de reception, le dosage ne démarre pas. Après deblocage de la station remise ne état le pB persiste. Après re-boot OK.

Perte de communication avec la FX, passtille arrive à l'extremité du convoyeur mais l'analyse ne demarre pas. Le probleme se situe au niveau de l'UAI. Après redemarrage du PC et de l'application SuperQ le problème est résolu

plusieurs Pb de blocage du système, non traitement de certain échantillon, cartouche reste dans la station etc. .. Après un reboot un éch. est traité, le 2eme reste dans la station sans traitement. Débouchage Manu, et renvoie, nettoyage de la station et du capteur présence cartouche. PB résolu.

UAC n'est pas appliqué sur certain operateurs sur un seul serveur. Solution donnée Synchronisation du Serveur (OK)

S080724FR-ASA Ass-tel QCX354 Lafarge Contes Fr G. Camous 080724

S080722FR-ASA Site Visit QCX354 Lafarge Contes Fr G. Camous 080722

S080715FR-ASA Site Visit QCX782 Lafarge Le havre Fr P.Legros 080715

S080713FR-ASA Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080713 Sunda

S080711FR-ASA Remote conn/ QCX354 Lafarge Contes Fr G. Camous 080711

S080702FR-ASA Ass-Tel QCX782 Lafarge Le havre Fr P. Legros 080702

S080623FR-ASA Site Visit QCX427 Lafarge SPLC Fr 080623Landais/ Caillière


S080605FR-ASA Site Visit QCX427 Lafarge SPLC Fr 080605

Landais/ Sandrine Legros

S080604FR-ASA Ass-Tel QCX427 Lafarge SPLC Fr 080604

S080408FR-ASA Ass-Tel QCX427 Lafarge SPLC Fr Eric Landais 080408

S080321FR-ASA Remote conn QCX782 Lafarge Le havre Fr 080321

S080319FR-ASA Site Visit QCX782 Lafarge Le havre Fr 080319

Sandrine Legros

FAYOLLE/Toupin

FAYOLLE/Toupin

S080317FR-ASA Site Visit QCX427 Lafarge SPLC Fr Choupay 080317

S080305FR-ASA Site Visit QCX427 Lafarge SPLC Fr Landais 080305

S080303FR-ASA01 QCX782 Lafarge Le havre Fr FAYOLLE 080303

S080227FR-ASA Ass-Tel QCX782 Lafarge Le havre Fr FAYOLLE 080227

S080212FR-ASA Site Visit QCX427 Lafarge SPLC Fr 080212Choupay/Landais


S080124FR-ASA Site Visit QCX427 Lafarge SPLC Fr Mr Landais 080124

S080117FR-ASA e-mail QCX782 Lafarge Le havre Fr FAYOLLE 080117

S080117FR-ASA Ass-Tel QCX427 Lafarge SPLC Fr 080117

S080116FR-ASA Ass-Tel QCX427 Lafarge SPLC Fr Mr Landais 080116

S080116FR-ASA e-mail QCX782 Lafarge Le havre Fr FAYOLLE 080116

S080109FR-ASA Ass-Tel QCX360 Lafarge PLN Fr G. Garcia 080109


Mme Choupay

10h&15h&16h 1 ASA

11 ASA

12 ASA

14H00&20H 2.5 ASA

7 ASA

18H00 0.5 ASA

8 ASA

diagnostic et info pour

résoudre 1- pb transmission Pfmanu à

Unilab. 2- Remplacement lecteur Cassette

Résolution PB Drivers FX

diagnostic pour le problème Robot survenu le wwek-end. Finalement c'était un PB de mauvaise sycronisation.

Troubleshooting of the Robot Problem

Troubleshooting of the XRF new driver

Info, Clincker result has not been transmited to CCR. The reason is a sample have been taken befor last clinker sample analyzed

Test to repreduce problem happening June 4. usage of 4 portion per sample. In the begining of the afternoon the PB happened. DB put back, recommendation to a avoid 4 portions use

19H00 0.5 ASA

8 ASA

The operators says that some time when changing sample taking frequency it is not respected by the system. Explanation may be for a given sample we have to change the frequency for all sample group (product) of the sampler and not anly the current one.Solving Predosing PB. the PB has become serious yesterday aftrnoon. the plant decided to use the image disk made one month ago. This worked OK. so my work was to investigate what happened yesterday. we put the suspected disk on disconnected spare machine. after long investigation 1- we suspect the uses of 4 portions in the predoses it is the maximun autorized by robolab. it has never used befor, it is similar to a problem with no of machines per menu. Solution : 2- we put back the disk but with the DB savedat.vma from one month ago, OK. 3- the samples (72) made during last 24 hours were rejected by QIMS (the have

11h et 14h 0.5 ASA

9h:15 1 ASA

10h:30 0.5 ASA

7 ASA

Dosing/deviding PB on the predoser. Since the morining one predose machine, does not dose some or all the portion. Check of the comM, events etc.. After reboot the PB remain. Urgent intervention the to do the following day.

PB en Result transfer to QIMS on some of SGP. This was due to changes on XRF1 and XRF2 for (tablet and bead). Explanation on where to change config.


1- Discussion on spec for Feeder acsh Estimation, based on complicated calculation. 2- Discussion on how to improve the diagnostic when pb in the Recv Station 3- B-Points for Eqp availability as part of new performance reports

7 ASA

7 ASA

10h:00 ASA

16h:20 0.5 ASA

7 ASA

Work with panalitical reducing analysis time, espcialy sampling handle in the changer

Transfert PB between XRD Sgp Data and Protop. Solved

JCF suggests a meeting in site to discuss the complecated calculation. We agree for 19/3/08 in the morning

Discussion on problem happend on RCV & Balance and TTR. What is the possibility to intreuce more info in the OPS RCV etc to help for diagnostic. Also disscussion on some complicated calculation needed in the plant, the possibility of making a specific application.

XRD Driver Modification to get both results from Pic & Rietveld simulanousely. Also Work on Data export to Protop

16h:20 0.5 ASA

7 ASA

18:15 0.5 ASA

0 ASA

0 ASA

19:00 1 ASA

10:30 0.5 ASA

21:45 0 ASA

TTR shows status not updated. Check Modicon TTR PLC, No comm. Ping to TTR IP Adress OK. Check visualy the PLC looks OK. After swich off and on the TTR, Comm back OK

Check and test new spare QCX Server

study the possibility to make some specific complicated calculation with QCX

coordination for XRF replacement. Info for normal (not Reiveld) FCaO on the XRD

Discussion for how to build a spare VMS QCX Server. Plan intervention in site to help on this January 24

e-mail answer/diagnostic about PB of 07/01/08. See Report PB_Lehavre_080107_diagnostic_email_a_JCF.doc

Infor about prg nbr for the Malvern, the client changed the Eqp to Insitec

Call back for confirmation system is OK

18:00 2 ASA

11:00 0.5 ASA90.5

Robolab : Big cup is not moved to the rack, this lock the recipe in the Recv Station. Stopping the BC driver freeze Eqp Tools. Reboot did not help, sample stays in RCV,not treated. Err PM, (we find PM service stopped), clean non finished recipe reboot again, OK

Info pour des calculs compliqué (Solveur)

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