SRM Supplier Self Service (SRM-SUS) SRM E-Invoicing User Guide ...
Supplier Relationship Management · 2011-12-16 · Definition of SRM Supplier Relhlationship...
Transcript of Supplier Relationship Management · 2011-12-16 · Definition of SRM Supplier Relhlationship...
Supplier Relationship Supplier Relationship ManagementManagementManagementManagement
ShopperShopperShopper Shopper MM_SRM_SHO_300MM_SRM_SHO_300
SRM Goes GREENSRM Goes GREEN
Paper handouts of the SRM Shoppers presentation will not be provided.
Downloads are available @ www.uky.edu/Purchasing
22
Definition of SRMDefinition of SRM
l l h (Supplier Relationship Management (SRM) is an SAP product that facilitates public procurement via a web‐based platform.
E bl d t d d i i “Sh i•Enables end users to procure goods and services via a “Shopping Cart” environment.
•Generates savings for the University through use of electronic•Generates savings for the University through use of electroniccatalogs and contracts.
33
Implementation PlanningImplementation PlanningSRM Implementation ScheduleSRM Implementation Schedule
Phase 1 – Campus
Pilot Groups Online Training August 2011Pilot Groups Online Training – August 2011
Pilot Groups Go‐Live – September 1, 2011
Campus Online Training – September 2011
Campus Go‐Live – October 1, 2011
Post Go‐Live Open labs will be available for walk‐in training and assistancePost Go‐Live Open labs will be available for walk‐in training and assistance.
Phase 2 – Healthcare
Summer 2012
44
Role TerminologyRole Terminology
Current SAP Term
New SRM Term
SAP Role SRM Role
Requisition Shopping Cart Requisitioner Shopper
Approve/Release Approve Approver Approver
R i i C fi i R i C fiReceiving Confirming Receiver Confirmer
55
Training Requirements for SRM RolesTraining Requirements for SRM Roles
Role Training Requirements
Shopper Shoppers must fulfill a two‐part training requirement:a Attend MM SRM SHO 300 ‐ Shopper training sessiona. Attend MM_SRM_SHO_300 Shopper training session
sponsored by the Purchasing Divisionb. Take and pass web‐based training course
MM_SRM_SPS_200 ‐ Shopper Personal Settings
Approver Approvers are required to take and pass web‐based training course MM_SRM_APP_300 ‐ Approver
Goods Confirmer Goods Confirmers are required to take and pass web‐based training course MM_SRM_CON_300 ‐ Goods Confirmations
Current user roles in SAP will not transfer to SRM. Each SRM user must take Current user roles in SAP will not transfer to SRM. Each SRM user must take the applicable rolethe applicable role based training to recei e their ne permissionsbased training to recei e their ne permissions
66
the applicable rolethe applicable role‐‐based training to receive their new permissions.based training to receive their new permissions.
Role CombinationsRole Combinations
SRM Role Combinations
End users can only have 2 of the 3 roles for security reasons. End users can only have 2 of the 3 roles for security reasons.
SRM Role Combinations
Shopper ‐ Confirmer
Shopper ‐ Approver
Approver ‐ Confirmer
77
SRM New TerminologySRM New TerminologyTerm DefinitionTerm Definition
POWL Personalized Object Work List, a.k.a. “dashboard” serves as the Shopper’s home or starting point and contains document history, queries, etc.
Attributes End user’s default personal settings
Catalogs Also known as “punchouts”, catalogs are located on external suppliers’ websites
Contracts Pre‐loaded contracted items available to the shopper in SRM
Free Text Used when items are not available from catalogs or contracts; entered from a supplier quote
Shopping Cart Instead of a Requisition the tool utilized by Shoppers to purchase goods and/or services
Workflow Process by which documents route to Inboxes ithi SRM
SRM SRM ‐‐ August 2011August 2011 88
within SRM
Current SAP Purchasing ProcessCurrent SAP Purchasing Process
QuoteQuote RequisitionRequisition ApprovalApprovalPurchase Order
Processing
Purchase Order
Processing
Goods ReceiptGoods Receipt
Invoice PostingInvoice Posting
•Departments usually initiate the process with vendor quote and requisition entry.
•Requisition arrives at Purchasing after approval.
•Purchasing processes purchase order based on established policies and procedures.
•Goods Receipts and Invoice Postings complete the 3‐way match.
99
New SRM Purchasing Process New SRM Purchasing Process ‐‐ Catalogs/ContractsCatalogs/Contracts
Create Shopping Cart
Create Shopping Cart
Approval Approval
Purchase Order Auto‐sends to Supplier
Purchase Order Auto‐sends to Supplier
Goods Confirmation
Goods Confirmation
Invoice PostingInvoice Posting
SupplierSupplier
•Catalogs and contracts are created and maintained by Purchasing, thus creating the Shopping Cart experience for the end user.
•If a needed good or service is not available from a catalog or contract, the Shopper may obtain a quote and enter a “Free Text” Shopping Cart.
•Encumbrance occurs when Shopping Cart is approved.
1010
Shopper OverviewShopper OverviewThe Shopper role in SRM is responsible for creating a “Shopping Cart” toThe Shopper role in SRM is responsible for creating a Shopping Cart to purchase goods and/or services from a particular supplier.
Shopping Carts are line item driven, thus allowing the Shopper to:Shopping Carts are line item driven, thus allowing the Shopper to:
•Order items from multiple suppliers in one cart•Assign multiple or split account assignments for each line item
Only one delivery address may be selected per Shopping Cart.
1111
SRM Shopping MethodsSRM Shopping Methods
Th h diff f h i h dThere are three different types of shopping methods:
Catalog orders are used for the University’s highest volume suppliers. Shoppers will “punch‐out” to the suppliers’ external websites Approval is required for allwill punch out to the suppliers external websites. Approval is required for all orders over $2,000. SRM immediately creates and transmits a purchase order to the supplier.
Contract orders are used to select line items from established University contracts within the SRM environment. After appropriate approvals, SRM immediately creates and transmits a purchase order to the supplier.
Free Text orders are used when items cannot be found in catalogs or contracts. Shoppers enter information similar to the requisitioning process in the current SAP purchasing system. After approvals, free text shopping carts are forwarded topurchasing system. After approvals, free text shopping carts are forwarded to Purchasing for processing based on established policies and procedures.
Purchase orders are the document issued for all shopping methods.
1212
Personalized Object Work List Personalized Object Work List ‐‐ OverviewOverview
dd dd
Personalized Object Work List
Transaction codes are Transaction codes are notnot used in SRM.used in SRM.
a.k.a. the POWL or “dashboard” Serves as home base for each SRM user Contains Active Queries, Quick Criteria Maintenance and d h h l kdocument history with active links.
1313
Log On Log On ‐‐myUK Portal & Shopper Tab myUK Portal & Shopper Tab Launch Pad icons areLaunch Pad icons are notnot used with SRM rolesused with SRM roles
2. Navigate to the Shopper Tab
Launch Pad icons are Launch Pad icons are not not used with SRM roles. used with SRM roles.
1. Login to myUK Portal
1414
Personalized Object Work List Personalized Object Work List –– Shopping Cart Shopping Cart
POWLSite Navigation
Click Shopping Cart to activate the POWL and display cart history, etc.
1616
Quick Criteria MaintenanceQuick Criteria Maintenance
POWLClick to expand Quick Criteria Maintenance
POWL Active Queries section shows the following:
Shopping Carts – All (Carts you have created or been assigned), Saved, Awaiting Approval and g ), , g ppTeam Carts (Carts shared by team members)
Confirmations – All (Confirmations you have created or have been assigned), g ),
Saved and Deleted
1717
Quick Criteria MaintenanceQuick Criteria Maintenance
Note: Quick Criteria Maintenance is used to conduct searches for
Shopping Carts (similar to ME2K, ME2L d ME5K i SAP)ME2L and ME5K in SAP)
1818
Quick Criteria Maintenance Quick Criteria Maintenance –– Search ExamplesSearch ExamplesExample 1 – Search by Shopping Cart number
Example 2 – Search by Timeframe created
Bottom section reflects results from all searchesBottom section reflects results from all searches
1919
Create Shopping Cart Create Shopping Cart ‐‐ SettingsSettings
Sh i C t S tti ddi i l i b d b dShopping Cart Settings are additional settings above and beyond Personal Settings confirmed at the Navigation Pane.
•They should be set prior to creation of your first Shopping Cart•They should be set prior to creation of your first Shopping Cart.
•Not entering cart settings will mean default data must be entered manually for each line itemmanually for each line item.
2020
Shopping Cart Shopping Cart SettingsSettings
1. Select Shopping Cart
2. Click Create Shopping Cart
2121
Shopping Cart Settings Shopping Cart Settings –– Product IDProduct IDThe Product ID column should be removed from view prior to creation of your first The Product ID column should be removed from view prior to creation of your first p yp y
cart. This only needs done once.cart. This only needs done once.
3. Click Settings at far right of screen
4. Click on Basic Settings
4. Highlight Product ID and Select Remove
5. Click OK
2222
Shopping Cart Settings Shopping Cart Settings –– DefaultDefault
1 P i t ti f fi t1. Prior to creation of first Shopping Cart, click Set
Values and confirm Default Settings are correct
2. Set the default Shopping Cart type for
campus as NBPOp
Note: Optional – additional default settings can be configured that apply to every Shopping Cart e.g., internal notes
that would replicate on every cart
2323
that would replicate on every cart
Important: Minimum browser requirements for creating p q gCatalog Shopping Carts are IE 8.0 or Firefox 5.0
Create Catalog Create Catalog h ih iShopping CartShopping Cart
Catalog orders: a.k.a. “punchouts” are used for the University’s highest volume suppliers and originate from external websites.
Pricing is based on University contractsPricing is based on University contracts.
2424
Catalog Order Catalog Order –– Create Create Naming conventionNaming conventionShopping Cart number automatically Shopping Cart number automatically Naming convention
populates automatically with your User ID and
date/time stamp
Naming convention populates automatically with your User ID and
date/time stamp
generates upon entering a new Shopping Cart
generates upon entering a new Shopping Cart
needed
1. Add Approval and Supplier Notes if
needed
2 Cli k Add It d l t t l2. Click Add Item and select catalog choice.
Shopper will leave SRM and enter supplier’s website
2525
Catalog Order Catalog Order –– Add Items from PunchoutAdd Items from Punchout3. Once at the
punchout site browse for needed items
ffOfficeMax site is customized for SRM use. User personal data is not recorded or transmitted eco ded o t a s tted
between sites.
4. Select and add items to Shopping Cart
5. Select Checkout and the cart will carry over to SRM
2626
Catalog Order Catalog Order –– Details SectionDetails SectionUpon return to SRM line items withUpon return to SRM line items withUpon return to SRM, line items with pricing populate into the Shopping
Cart. Additional items can be added via contracts or free text if needed
Upon return to SRM, line items with pricing populate into the Shopping
Cart. Additional items can be added via contracts or free text if needed6. Click to open Details
f hsection of Shopping Cart
7 Modify Account Assignment or7. Modify Account Assignment or Delivery Address if needed or Add
Attachments
2727
Catalog Shopping Cart Catalog Shopping Cart –– OrderOrderNote: The Save option should
8. Click Check to confirm whether errors exist
Note: The Save option should only be used if the order is to
be placed on hold. A Saved Shopping Cart does not move forward to thenot move forward to the
Approver
9. Click Order to place order
10. Click Close button to close window. Do not click the X in upper rightclick the X in upper right window corner to close
2828
Catalog Shopping Cart Catalog Shopping Cart ‐‐ Status Status The Catalog Shopping Cart next moves to the Approver if total is $2000 or greater. e Cata og S opp g Ca t e t o es to t e pp o e tota s $ 000 o g eate
Once approved a purchase order automatically transmits to supplier for order placement.
Click Refresh to see Shopping Cart Status
2929
OfficeMax Catalog Shopping Carts OfficeMax Catalog Shopping Carts –– Special NotesSpecial Notes
S i l f t h b dd d t SRM f C t l Sh i C tSpecial features have been added to SRM for Catalog Shopping Cart orders from OfficeMax:
•Orders totaling $2000 or less from OfficeMax do not require•Orders totaling $2000 or less from OfficeMax do not require approval. SRM automatically transmits a purchase order once a cart is created and ordered.
•Goods Confirmations are not required for OfficeMax orders.
•Upon shipment of goods, Shoppers and their supervisor will receive an email confirmation of the order.
•Future catalog suppliers are planned with similar features
3030
Create Contract Create Contract Sh i C tSh i C tShopping CartShopping CartContract orders work much like catalog orders. Rather than punching out to a supplier’s customized website, the Shopper selects line items
from University contracts within SRM. y
Once the Shopping Cart is created and approved at the department/unit/ College level, SRM automatically processes and transmits a purchase
3131
order to the vendor.
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CreateCreate
POWL
1 From the POWL click1. From the POWL click Create Shopping Cart
3232
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CreateCreate
2. Select UKY Contract Catalog from the drop
down menu
3333
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CatalogCatalog
3 U th ild d* h3. Use the wildcard* search with all or part of an item description and click Search
Note: The bottom section Note: The bottom section displays items from all available
University contracts with description, price, supplier, etc.
displays items from all available University contracts with
description, price, supplier, etc.
3434
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CatalogCatalog
4. Enter quantity needed and Click Add to Cart
5. Add more items if desired – click Check Out when finished
3535
Confirmation that items were addedConfirmation that items were added
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CatalogCatalogRemember, you can add items to a Shopping Cart for multiple suppliers and cartRemember, you can add items to a Shopping Cart for multiple suppliers and cart types i.e., the same Shopping Cart can have catalog, contract, and free text items
N Li i i f iN Li i i f iNote: Line item information populates directly into Shopping Cart
Note: Line item information populates directly into Shopping Cart
3636
Contract UKY Shopping Cart Contract UKY Shopping Cart ‐‐ CatalogCatalog7 Re ie and complete6 Click Details 7. Review and complete Account Assignment,
delivery address, etc. as needed
6. Click Details
8. Click Check for errors8. Click Check for errors
9. Click Order to complete
3737
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Create Shopping ListCreate Shopping ListThe UKY Contract Catalog also has a “Shopping List” feature. This allowsThe UKY Contract Catalog also has a Shopping List feature. This allows
Shoppers to pin items that may be needed for future orders to a list for easy browsing and ordering.
1 F h POWL li k C Sh i C1. From the POWL click Create Shopping Cart
3838
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Create Shopping Create Shopping ListList
2 Select UKY Contract2. Select UKY Contract Catalog from the Add Item
drop down menu
3939
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Create Shopping Create Shopping ListList
4. From the results section, check box, enter quantity, and Click Add to Shopping
List3 U th ild d*3. Use the wildcard* Search function to
find items of interest
5. Name the list and include notes if needed –
4040
include notes if needed Click Save
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Order Shopping ListOrder Shopping List1. When items are needed for future ordering, select the
Shopping Cart list from within the UKY Contract Catalog to display
contents
4141
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Order Shopping ListOrder Shopping List
2 C fi Q tit h k S l t d 3 C i dd i f2. Confirm Quantity, check Select and click Add to Cart
3. Continue to add more items from either the UKY Contract Catalog or existing Shopping Lists. Click Check
Out when finished.
Confirmation message items were added
Confirmation message items were added
4242
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Order Shopping ListOrder Shopping List4. Click Transfer Items to move from the Shopping List to Shopping Cart
Item and related data Item and related data populate into Shopping Cart populate into Shopping Cart
4343
Contract UKY Shopping Cart Contract UKY Shopping Cart –– Order Shopping ListOrder Shopping List5 Click Details 6. Review and complete
Account Assignment, delivery address, etc. as
needed
5. Click Details
7. Click Check for errors
8. Click Order to complete
4444
Create Free Text Create Free Text Sh i C tSh i C tShopping CartShopping Cart
“Free Text” Shopping Carts are only applicable when items cannot be found within SRM catalogs or contracts.
4545
Free Text Shopping Cart Free Text Shopping Cart –– OverviewOverview
Th fi t t i ti F T t Sh i C t i bt i i t fThe first step in creating a Free Text Shopping Cart is obtaining a quote from a supplier. As the name “Free Text” implies, items are entered via free forminto the Shopping Cart line items. The quote should be scanned and attached to the cartattached to the cart.
After area approval, all Free Text Shopping Carts route to Purchasing and are processed on a case‐by‐case basis based on established policies and p y pprocedures.
4646
Free Text Shopping Cart Free Text Shopping Cart ‐‐ CreateCreate
POWL
1. Click Create Shopping Cart
4747
Free Text Shopping Cart Free Text Shopping Cart –– Add Text LineAdd Text Line
or
Option 1 ‐ Free Text line items may be added via the Add item drop down menu,
orOption 2 ‐ Free Text line items may also be entered by free y yhand at the line item level
4848
Free Text Shopping Cart Free Text Shopping Cart –– Add Text LineAdd Text Line2 If entering through the Add2. If entering through the Add
Item menu, complete information fields as required.
3. Click Add to Item Overview when done
The Product Category must be entered for all free text orders. Use the possible entries icon to
4949
identify the commodity type as closely as possible
Free Text Shopping Cart Free Text Shopping Cart –– Add Text LineAdd Text Line
4. Click Details, to review and confirm Account
Assignment Delivery etcNote: Data will populate directly into
the Shopping Cart line itemNote: Data will populate directly into
the Shopping Cart line item
Assignment, Delivery, etc.
5050
Free Text Shopping Cart Free Text Shopping Cart –– Add GL & Account AssignAdd GL & Account Assign
5. Confirm correct Account Assignment. Enter or search for new assignment if overwriting
default values.
6. Confirm correct Delivery Address. Enter or search for new delivery
address if overwriting default values.
5151
Free Text Shopping Cart Free Text Shopping Cart ‐‐ Add Source of Supply Add Source of Supply
A f d d bA f d d bA preferred vendor can be assigned to Free Text
Shopping Carts through the Sources of Supply tab
A preferred vendor can be assigned to Free Text
Shopping Carts through the Sources of Supply tab
8. Conduct search for supplier using
wildcard (*) with awildcard ( ) with a portion of the name
7. Click Possible Entries icon to perform a search
9 Cli k St t S h
10. Select the correct supplier
9. Click Start Search
5252
and click OK. Repeat supplier entry on each line item.
Free Text Shopping Cart Free Text Shopping Cart –– OrderOrder11 Click Check to confirm N Th S i h ld11. Click Check to confirm
whether errors existNote: The Save option should only be used if the order is to
be placed on hold. A Saved Shopping Cart does
f d h
12. Click Order to 12. Click Order to place order
not move forward to the Approver.
13. Click Close button to close window. Do not click the X in upper right
5353
pp gwindow corner to close
Shopping Cart Shopping Cart ‐‐ Add NotesAdd NotesApproval Notes are for Approval Notes are for internal use only and do
not print on the purchase order
internal use only and do not print on the purchase order
Text notes can be added to any Shopping Cart
Text notes can be added to any Shopping Cart
N t t S li illN t t S li illNote to Supplier will print on the purchase
order
Note to Supplier will print on the purchase
order
Notes can also be added in the Notes and
Attachments tab under the Details section
Notes can also be added in the Notes and
Attachments tab under the Details section
5555
Shopping Cart Shopping Cart –– Add AttachmentsAdd AttachmentsFiles can be attached to any Shopping Cart.
1. Click Notes and Attachments tab from the Details section
A scan of the quote should be attached to all Free Text Shopping Carts.
2. Click Browse to locate file
4. Enter description ( )(optional) and click OK
3. Navigate to file and click Open
5656
Determining Approvers Determining Approvers
Af Sh i C i d dAf Sh i C i d dAfter a Shopping Cart is created and refreshed, designated Approver information can be viewed on the Approval Process Overview tab in
h D il i
After a Shopping Cart is created and refreshed, designated Approver information can be viewed on the Approval Process Overview tab in
h D il ithe Details section.the Details section.
5757
Related Documents TabRelated Documents TabThe Related Documents tabThe Related Documents tabThe Related Documents tab
shows all other documents that are part of the purchase
transaction, with drill‐down functionality (PO Goods
The Related Documents tab shows all other documents that
are part of the purchase transaction, with drill‐down functionality (PO Goodsfunctionality (PO, Goods
Confirmation, etc.)functionality (PO, Goods
Confirmation, etc.)
5858
Determining Shopping Cart Status via POWLDetermining Shopping Cart Status via POWL
The status of each Shopping Cart can be found in the POWL (remember to click Refresh for latest information). Status options include Awaiting Approval,
Approved, Rejected, Ordered, etc.
Note: Area below di l S fNote: Area below di l S f
1. Click Refresh displays Status of Shopping Carts displays Status of Shopping Carts
Button
5959
Shopping Cart Shopping Cart –– EditEditShopping Carts can be edited before the approval process is completedShopping Carts can be edited before the approval process is completed.
Access the Shopping Cart via the POWL and click “Edit” to make changes as appropriate. Shoppers can change, add, or delete line items; change cost pp p pp g , , ; gassignment information; add attachments, etc.
Shopping Carts cannot be edited after they are approved.
Contact Purchasing if uncertain as to how changes may affect the Shopping Cart or its correlated purchase order.
6060
Shopping Cart Shopping Cart –– EditEdit
1. From POWL, click Refresh to see an updated view of
Sh i C t d th i t tShopping Carts and their status
2. Select a Shopping Cart to edit
6161
Shopping Cart Shopping Cart –– EditEdit
Note: Shopping Cart must be in edit mode in order to make
necessary changes.
5. Click Details button to access line
necessary changes.
5. Click Details button to access line items for editing
6363
Shopping Cart Shopping Cart –– EditEditNote: Possible line item data edits
6. Edit line item data as needed
Note: Possible line item data edits include Item Data, Account
Assignment, and Notes & Attachments.
7. Click Check for errors
6464
8. Click Order to complete
Inbox OverviewInbox Overview
Note: Inbox communicationNote: Inbox communication for Shoppers may include Rejections, Edits, etc. pertaining to their Shopping Carts.
6565
Inbox Inbox –– Filter SettingsFilter SettingsFilters are used to find specific Shopping Carts
Tab shows or hides Filters as desiredTab shows or hides Filters as desired
1. Select one or more search criteria to locate specific Shopping Carts
Filters are used to find specific Shopping Carts.
Filters as desiredFilters as desiredspecific Shopping Carts
If needed, Click Apply to search for a Specific p
Shopping Cart
Note: Shopping Carts are automatically displayed in a scrolling format under the Tasks tab.
6666
Inbox Inbox ‐‐ Rejected Shopping CartsRejected Shopping Carts
A Shopping Cart rejected by an Approver will return to the Inbox of the Shopper that created it.
Rejected documents can be found in the
Inbox area
Drilling into the Shopping Cart shows the Approver’s
rejection note
6767
Inbox Inbox ‐‐ Rejected Shopping CartsRejected Shopping CartsThe Shopper must edit and re-order, accept the rejection, or deleteThe Shopper must edit and re order, accept the rejection, or delete
the Shopping Cart.
Click Delete to remove Sh i C fShopping Cart from
workflow and terminate, or
Click Accept to accept the rejection. Shopping Cart may b i d h i
Click Edit to make changes and re‐order. Modified Shopping Cart
be copied to another cart in the future
returns to the Approver, or
6868
Fix Query LockFix Query Lock
Users should always click the Close button to exit an open window.
Don’t click X to exit an open window
Always click Close button to exit an open window
6969
Fix Query LockFix Query Lock
If a window is closed using the X in the upper right hand corner, it is possible to be locked out of the system
You may receive this imessage in your
POWL if locked out of the system
2 Click any Active Query2. Click any Active Query of your choice from the
POWL to continue working
1. Scroll to bottom of screen and click
7070
of screen and click Fix Query Lock
Log OffLog Off
Click Log off to end myUK session
IMPORTANT: Do not click the red “X” icon in the upper right hand corner of your screen to exit, as you will lose all
your work. Click “Log Off” link instead.your work. Click Log Off link instead.
7171
SRM Help Web SitesSRM Help Web Sites
• myHelp – MM & Purchasing Help web site: http://myHelp.uky.edu/rwd/HTML/MM.html
– Contains Quick Reference Cards, updated and printable course manuals, Q , p p ,Reference Manual, etc.
• IRIS‐MMweb site: http://www uky edu/IRIS/MMIRIS MM web site: http://www.uky.edu/IRIS/MM
7272