“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Certified Supplier Performance Professional

4 editions in 2016 3 cities in 2016

Identifying the right tools and methods to effectively manage supplier performance.

3 Key Business Benefits Increase business performance by gaining more control over the suppliers performance and actively manage the stakeholders buy-in process;Significantly improve business results by working with the relevant KPIs and supporting instruments (Scorecards, Dashboards, Portfolio of initiatives) to monitor suppliers’ performance;Consolidate your competitive advantage by addressing, in real time, the risks associated with selection, contracting and monitoring performance of suppliers.

Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

This practical three-day course will provide you the knowledge and tools necessary to efficiently manage and growth the suppliers’ performance through:

Documented KPIs dedicated to monitoring the performance of suppliers, distributors and supply chain overall;

An integrated approach of performance management for driving outstanding results backed up by a ready-to-use performance toolkit;

Best practice examples from various industries;

Subject matter expert facilitating the course and enhancing an intensive learning experience for the participants.

2

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Course Overview

Testimonials

Snehal Kaware, Takreer, UAE Will Barr, GLL, UK

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“Very interested and pleased with the course. I would recommend to senior colleagues.”

Course Overview

Efficiently manage the procurement activity area, based on an thorough understanding of the supplier relationship dynamics;

Take adequate measures reflect the company competitive advantage in developing and proper usage of supplier selection and evaluation tools;

Have a significant contribution as part of the team involved in procurement and strategic sourcing areas;

Generate value for your business by applying a modern performance management framework;

Enhance your practical learning experience by getting full access to a variety of relevant resources and ready-to use tools designed to help you attain outstanding results.

At the end of this course you will be able to:

Develop and implement a supplier selection process based on company competitive advantage;

Use different supplier segmentation models;

Identify risks and develop response strategies related to the management of suppliers’ relationships;

Select relevant KPIs to monitor and improve your supply chain performance;

Implement a rigorous supplier relationship strategy capable to generate added value at the entire organizational level.

Benefits

Learning objectives

+Professionals activating in purchasing, procurement and strategic sourcing areas

Professionals working in departments such as procurement, logistics, retail, manufacturing and distribution or related to procurement processes, interested in improving the performance of their supplier activities and bringing strategic and sustainable value to their organizations.

Middle/lower management professionals

Individuals such buyers, procurement managers, but also key accounts which are involved in procurement-related planning, management, project tracking or performance monitoring. The tools and resources offered as part of the “Certified Supplier Performance Professional” course enable participants to immediately apply the concepts learned within their organizations.

Participants profile

The training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance and optimize the relationship with buyers and other procurement stakeholders. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed practical activities and study cases, constantly stimulating the interaction between participants and knowledge sharing.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

3

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Agenda

Agenda

Course Introduction

Trainer’s presentationNeeds assessment and expectationsCertification process presentationActivity: Get to know each other

Understanding Supplier Performance

The importance of performance in managing suppliers;The purchasing life cycle;Suppliers performance toolkit;The role of procurement in the organizational context – Stakeholders buy-in process.

Supplier Selection

Supplier selection process;Suppliers selection requirements and criteria development; Supplier selection methods and tools; Supplier evaluation;Activity: Develop suppliers’ selection criteria.Activity: Develop evaluation form

Supplier Relationship Design

Key elements of purchasing – procurement – strategic sourcing;Strategic sourcing approach of suppliers;Supplier panel development and management;Supplier segmentation models;Activity: Apply supplier segmentation in practice.

Supplier Contracting

Challenges in drafting contracts;Risk identification in the contracting process;Positioning strategies when negotiating with suppliers;Contract management: key tasks and responsibilities;Steps to set up successful contracts;Activity: Apply in practice the contract development checklist.

Performance through Service Level Agreements (SLAs)

SLA success factors (service and management);SLAs requirements setting;SLAs objectives;Building the SLA based on company competitive advantage;Activity: Develop a SLA architecture

Sourcing KPIs to Generate Suppliers’ Performance

Definition and usability of KPIs;KPIs and metrics selection;KPI selection sources;KPI selection techniques;KPI target setting;KPI documentation as a key success factor;Activity: Apply a KPI documentation form in practice.Activity: Select the relevant KPIs for procurement processes

Supplier Performance Monitoring

Scorecards and Dashboards development process;Data visualization best practices;Perfect Order Index and its impact over supplier performance;Activity: Creating a performance scorecard.

Supplier Relationship Management (SRM)

The reasons for supplier performance management;Challenges in SRM: cost of poor quality;Collaborative approach in developing strategic partnerships;SRM Governance;Krause and Handfield Model of SRMUnderstanding the SRM maturity level of an organizationActivity: SRM Best practice analysis

Supplier Performance Evaluation

Internal Capability for managing supplier evaluation;Key aspects of supplier performance evaluation;Performance evaluation criteria development;Evaluation methods;Managing non-conformances;Supplier performance reviews;Activity: Developing a supplier performance evaluation form Activity: Using a supplier performance review checklist

Risks and Communication Management with Suppliers

Risk management process;Risk analysis;Key Risk Indicators;Risk management plan;Supplier communication framework;Activity: Develop a risk management plan for improving suppliers’ performance.

Review and Certification Exam

Course review;Certification Exam.

Day 1 - Supplier Performance Context

Day 2 - Contracting and Performance Monitoring

Day 3 - Supplier Performance Management

9:00 - 17:00 9:00 - 17:00 9:00 - 16:45

4

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Learning experience

Educational Resources

Inclusions

Educational ResourcesThe KPI Infographic; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria, Glossary of terms; Catalogues: Supplier Scorecards, SLAs templates;Other resources: consisting in videos, whitepapers or case studies relevant for supplier performance field.

Pre-courseThis part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience;

Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge;

Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;

Forum introduction – share an introduction message to present yourself to the other course participants;

Expectations - share your expectations regarding the training course;

Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core courseIn order to achieve a high level of understanding and increase the rate with which theoretical aspects are implemented in practice, the course is designed to facilitate experiential learning and ensure a high level of interactivity through open discussion on different topics.

The learning experience consists of:

Actively participating in individual and group exercises, in order to apply concepts in practice;

Analyzing case studies and identifying solutions;

Filling in templates used as instruments for improving performance;

Sharing experiences and best practices from different industries;

Constantly evaluating participants’ knowledge, through short quizzes to support the final test.

After-courseThe learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Additional reading - go through a series of resources to expand your content related knowledge;

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Course materials that consist in: Course slides printed;Course notes.

Ready-to-use Supplier Performance Management Toolkit, containing the following templates:

Supplier Selection Form - template;Selection criteria checklist;Proposal evaluation form;Check list for drafting contracts and SLAs;KPI documentation forms;Supplier performance Scorecard - template;Performance Improvement action plan – template.

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Certificate of Attendance: after participating at the 3 days of on-site training course;

Certified Supplier Performance Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Supplier Performance Professional title, as this endorses your skills and knowledge related to this field.

Premium Subscription on smartKPIs.com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;

One research report from the Top 25 KPIs series;

Free access to all webinars from 2014 to 2015 Performance Management series.

5

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Testimonials

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

Ayhan Aydoğmuş, Roketsan, Turkey

Arturo Cruz, Abu Dhabi Aviation, UAE

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Embedded learningOur aim is to do more than just deliver the course – we want to ensure that your people gain long-term benefits from their training and perform better in their jobs so that you see the return in your investment of your people.

Increased relevanceYou can enhance the effectiveness of your training program by incorporating a real live audit with the assistance of the facilitator – making the course more relevant to you and your business.

ExclusivityEach in-house training session is exclusive to your organization – you can introduce company sensitive or market competitive information into sessions, without commercial compromise.

Cost savingsThere are clear cost savings to be made – you save on travel, accommodation expenses and employee’s time.

FlexibilityThe KPI Institute in-house training is flexible, adaptable and effective, ensuring that you get the best possible learning experience.

Organize this training course in-house

In-house Training Course

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Each of these courses is developed based on The KPI Institute’s research and aims to provide practical solutions for improving business performance.

Training Courses Catalogue 2016

HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 8088office@kpiinstitute.org

European DivisionSibiu Office

Sibiu City CenterSomesului Street, No. 3 - 550003Sibiu, RomaniaT: +40 3 6942 6935 M: +40 7 4706 0997office@kpiinstitute.org

Middle East DivisionDubai Office

The Fairmont DubaiSuite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAET: +971 4 311 6556 M: +971 55 787 6427office@kpiinstitute.org

SE Asia DivisionKuala Lumpur Office

Wisma UOA II21 Jalan Pinang, Unit 11-10, 50450Kuala Lumpur, MalaysiaT: +60 3 2742 1357M: +60 11 3303 2135 office@kpiinstitute.org

In-house Training Course

6

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Registration

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

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Complete this form and fax it to your nearest office:

European office: +40 2 6441 4360

Middle East office: +971 4 332 8810

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European officeAlexandru Munteanalex.muntean@kpiinstitute.comM: +40 7 4706 0997

Middle East officeTeodora Gorskiteo.gorski@kpiinstitute.comT: +971 4 311 6556

Southeast Asia officeOana Gavriloana.gavril@kpiinstitute.comM: +60 11 3303 2135

Australian HeadquartersFilip Cotfasfilip.cotfas@kpiinstitute.comT: +40 742 517 711