Supervision:Supervision:Then, Now, and the FutureThen, Now, and the Future

Electronic Presentation through Electronic Presentation through the Kolb Learning Cyclethe Kolb Learning Cycle

Supervision: Supervision: Then, Now and The FutureThen, Now and The Future

Beth JonesBeth Jones Instructor Dr. Denise Low-WesoInstructor Dr. Denise Low-Weso BBA 310BBA 310 10 March 2013 10 March 2013

OverviewOverview

IntroductionIntroduction Concrete ExperienceConcrete Experience Reflective ObservationReflective Observation Abstract ConceptualizationAbstract Conceptualization Active ExperimentationActive Experimentation SummarySummary Works CitedWorks Cited

IntroductionIntroduction

PurposePurpose Share supervision experienceShare supervision experience College credit for classCollege credit for class

Kolb Learning CycleKolb Learning Cycle Model used for paperModel used for paper Assimilating learning styleAssimilating learning style

The Course InformationThe Course Information

Course: Principles of Supervision Course: Principles of Supervision (BSAD 109) (BSAD 109)

Basic supervisory responsibilities as Basic supervisory responsibilities as applied to hiring, training and applied to hiring, training and directing a work force. directing a work force.

Human relations, performance Human relations, performance evaluation, grievance handling, and evaluation, grievance handling, and dealing with employee problems.dealing with employee problems.

Kolb Learning CycleKolb Learning Cycle

Concrete ExperienceWhat has been done

Abstract ConceptualizationExperience supported by research

Active ExperimentationDoing something different

Reflective ObservationThoughts and feelings

Concrete ExperienceConcrete Experience

United States Air ForceUnited States Air Force Electronic Maintenance Team Electronic Maintenance Team

LeadLead Electronics Laboratory SupervisorElectronics Laboratory Supervisor Plans and Scheduling SupervisorPlans and Scheduling Supervisor

USAFUSAF

Supervisor for small workcenter Supervisor for small workcenter in Electronics Laboratory and in Electronics Laboratory and Plans & Scheduling Plans & Scheduling

Developed a military leadership Developed a military leadership stylestyle

Relied heavily on documentation Relied heavily on documentation and regulationsand regulations

Average subordinate was Average subordinate was respectful and committedrespectful and committed

Concrete ExperienceConcrete Experience

TargetTarget Human Resources AssistantHuman Resources Assistant Food Services Team LeadFood Services Team Lead

Target StoreTarget Store

Human Resources position dealt Human Resources position dealt with employee benefits, with employee benefits, scheduling, interviewing, and scheduling, interviewing, and hiringhiring

Many challenges due to lack of Many challenges due to lack of organizational structureorganizational structure

Average subordinate was short-Average subordinate was short-term and preferred individualityterm and preferred individuality

Concrete ExperienceConcrete Experience

Hollywood CasinoHollywood Casino Environmental Services Environmental Services

SupervisorSupervisor Environmental Services ManagerEnvironmental Services Manager

Hollywood CasinoHollywood Casino

Diversity of team membersDiversity of team members Training and accountability were Training and accountability were

emphasized while allowing emphasized while allowing flexibility for compassionflexibility for compassion

Formal feedback was scheduled Formal feedback was scheduled monthly, and occurred informally monthly, and occurred informally on a regular basison a regular basis

Promoted to managerPromoted to manager

Thoughts on Air Force Thoughts on Air Force ExperiencesExperiences

Military set leadership styleMilitary set leadership style Respect came naturalRespect came natural Documentation is importantDocumentation is important

Thoughts on Target ExperiencesThoughts on Target Experiences

Mentorship is needed, even for Mentorship is needed, even for supervisorssupervisors

Without structure and discipline. A Without structure and discipline. A team will fall apartteam will fall apart

Human Resources can offer a lot Human Resources can offer a lot of beneficial informationof beneficial information

Thoughts on Casino Thoughts on Casino ExperienceExperience

There needs to be a balance There needs to be a balance between accountability and between accountability and compassioncompassion

Quality communication with team Quality communication with team members is crucial to an effective members is crucial to an effective organizationorganization

Do you listen or talk?Do you listen or talk?

Abstract ConceptualizationAbstract Conceptualization

Daily InteractionsDaily Interactions Verbal and non-verbal Verbal and non-verbal

communicationcommunication Listening skillsListening skills Prosocial behaviorProsocial behavior

Feedback Time!Feedback Time!

Abstract ConceptualizationAbstract Conceptualization

FeedbackFeedback TimelyTimely Positive feedbackPositive feedback Future based constructive Future based constructive

criticism with goalscriticism with goals Assist in coping with negative Assist in coping with negative

feedbackfeedback Quality communication processQuality communication process

Appraisal Fear?Appraisal Fear?

Abstract ConceptualizationAbstract Conceptualization

Appraisal ProcessAppraisal Process Benefits the companyBenefits the company Does not benefit the team Does not benefit the team

member’s needsmember’s needs Continual feedback prior to Continual feedback prior to

remove any surprisesremove any surprises Fairness and consistency Fairness and consistency

structured into processstructured into process

Communicating Forward….Communicating Forward….

Active ExperimentationActive Experimentation

Feedback Example - TimothyFeedback Example - Timothy Set stage for supporting the team Set stage for supporting the team

membermember Used open ended questionsUsed open ended questions Listened more than spokeListened more than spoke Goals were set by employeeGoals were set by employee Plan was madePlan was made Feedback process was setupFeedback process was setup

Active ExperimentationActive Experimentation

Manager Feedback to Manager Feedback to Supervisor - MahletSupervisor - Mahlet Shared information and let her Shared information and let her

make planmake plan Observed feedback session with Observed feedback session with

hourly team memberhourly team member Gave feedbackGave feedback

Needed to truly listen to the questionNeeded to truly listen to the question Great opening questionsGreat opening questions Good followupGood followup

SummarySummary

Supervision has many tasksSupervision has many tasks Leadership style comes through Leadership style comes through

experienceexperience Communication is involved in Communication is involved in

each processeach process Quality communication is keyQuality communication is key Practice new skillsPractice new skills

Questions?Questions?

Contact Beth JonesContact Beth Jones Bethjones.habibi@yahoo.comBethjones.habibi@yahoo.com (816) 500-9393(816) 500-9393

Works CitedWorks Cited

Kolb, David. Kolb, David. Kolb Learning Style Kolb Learning Style InventoryInventory. Version 3.1. Hay . Version 3.1. Hay Group, 2007. 5-10. Print.Group, 2007. 5-10. Print.