SuperMax to regain control over its supply chain with LISA Distribution WMS

Industry

▪ Food retail

Challenges

▪ Lack of control and visibility over inventory

▪ Inaccurate order-picking process causing errors in customers’ orders

▪ Inefficient and labor intensive manual operations

Benefits

▪ Gained full control over supply chain

▪ Improved inventory accuracy by 99%

▪ Increased the speed of cycle counting by 63%

▪ Reduced by 50% the resources required for labor intensive tasks

▪ Seamless integration of the WMS and SAP Business One

▪ User friendly interface

▪ Quick return on investment

The control provided by LISA is priceless. LISA ensures full

inventory visibility, as well as the accuracy of every order

shipped from the warehouse.

David Cintrón, IT Director of SuperMax

Supermax, Recibe Mas… Paga Menos

SuperMax is a food wholesaler and retailer established in Puerto Rico

since 2003. the company operates under a vertically integrated supply

chain, managing a 60,000 m2 distribution center with 1,500 bin locations

to supply its 16 retail stores across the country. The company sells and

distributes a wide variety of quality products: from fresh vegetables to

health and beauty products. Over the last 13 years, SuperMax has

experienced a sustainable growth, increasing its retail centers number

from three to 16.

A Competitive Industry

SuperMax strives to provide high quality grocery products always at a

competitive price for its customers. In order to stay competitive in a

highly competitive market and meet its customers’ expectations of

quality and affordable prices, the company must carefully establish its

profit margin. In recent years, increase in the industry’s competitiveness

and SuperMax’ growth brought the company to a point where its legacy

system, JD Edwards, could not do the job anymore.

” “ Quickfacts

As the warehouse became busier, SuperMax’ team was

experiencing the following pains:

Inaccurate data due to manual entries and growing volume of orders

Disorganized warehouse making order picking slow and inefficient

Excessive labor cost for recurrent tasks like cycle counting

It gradually became obvious for the distribution center that a

new warehouse management system was required to stay on

top of their operations, ensure business profitability and

maintain a high level of service for its retailers.

A Super System

SuperMax went through a comprehensive selection process to

evaluate, compare and choose a business management

software to overcome their operational challenges. SuperMax

decided on SAP Business One as the new ERP software, simply

because it is the most powerful and complete solution

available for SMBs, covering all business requirements …

all but one: the supply chain management.

As a distributor, a streamlined supply chain was fundamental

to improve SuperMax’ efficiency and profitability. LISA

Distribution WMS happened to be the ideal solution to fill the

gap. Many WMS were available on the market, but LISA was

truly the most powerful software; combining a comprehensive

set of features to manage every aspect of a warehouse and a

fully transparent integration into SAP Business One, providing a

seamless and user friendly experience to its users.

Significant Benefits in the Warehouse

With LISA Distribution WMS, SuperMax was able to streamline

inventory management and implement warehouse manage-

ment best practices while ensuring accurate data and im-

proved inventory visibility.

According to David Cintrón, IT Director of SuperMax, during the

first inventory count with LISA WMS, the savings were

noticeable. Prior to the implementation, Supermax’ warehouse

manager had to hire an external company to take care of the

cycle counting process, meaning a team of six to eight

consultants searching and counting the inventory for as long as

eight hours. LISA cut the labor required by 50% bringing the

number down to four internal employees completing the

inventory in three hours, more than 60% faster than a team of

eight, trained and expansive consultants.

After going through the cycle counting process, Supermax’ team

was amazed to notice that, only 4 weeks after the implementa-

tion, stocks were still 100% accurate, a situation they had never

experienced before. Access to reliable and precise information in

real-time also had an impact on customers’ satisfaction. Besides

improvements in the accuracy of their orders; SuperMax could

now provide real-time information on their orders’ status and

improve customer service’s quality.

Ultimately, the implementation of LISA Distribution WMS has led

to a significant reduction in annual inventory costs while

providing control and visibility across the entire supply chain; a

robust solution to support SuperMax’ sustainable growth.

Buyers now have access to their order status in real-time, before the implementa-

tion many had to wait up to 24 hours to get the full picture of the inventory.

LISA is a robust solution, while simple and easy to use at the same time. It allowed

us to evolve from a totally manual process to a simple, paperless and automated

environment.

David Cintrón, IT Director of SuperMax. ”

“

If you are looking for a WMS add-on partner or you are

struggling with warehouse ineficiencies, give us a call or

visit our website :

(800) 270-9420

lisaproducts.com