Sunway University Talk: Employers' Exptectations
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Employers’ Expectations Kenny Ong Takaful IKHLAS Sdn Bhd
Transcript of Sunway University Talk: Employers' Exptectations
Employers’ Expectations
Kenny OngTakaful IKHLAS Sdn Bhd
Business Today…
13th April 2009
•Two Domino’s employees
•YouTube
•Apology from Domino’s after 48 hours
•1 million hits
•Twitter: questions on silence
•LinkedIn: suggestions by users in forum
BusinessWeek, May 4, 2009
Why are Expectations so different?
Veterans (Pre-Boomers)1934-1945
Boomers1945-1960
Gen X (Cusper, Buster)1960 - 1980
Gen Y (Millennials, Netster)
1980+
How Would You Describe Boomers and Gen X?
(Current Employers)
What Do Employers Think of Gen Y and Gen Z?
• Arrogant• Entitled• Multitasking• Technologically savvy • Live and then work• Confident• Realistic
• Young and brash• Job Hopping• No Loyalty• Environmentally
conscious• Goal-oriented• Like extreme fun
Intro:
Q1: Do you want a good career?
Q2: Do you want a good career Fast or Slow?
So….do you want to be a Professional or Amateur?
EMPLOYERS’ EXPECTATIONS
Why are ‘Expectations’ important to know?
Employers’ Expectations
7. Career
6. Attitude
5. Discipline
4. Relationship
3. Time
2. Boss
1. Job
What to Manage?
1. Managing your Job
Managing Your Job
“Know your job well, do it well, and be better than anyone else doing it.”
What else are we looking for?
1. Dependable
2. Ideas
3. Volunteer/Help
4. Willingness to accept task
5. Integrity
6. Glamour & non-glamour work
7. Special Work
8. Good Manners
9. Respectful
10.Learning (20/30/40)
Managing your Job: Skills
F1 Information Management
F2 Communication and Influence
F3 Planning and Organising
F4 Working with others and in teams
F5 Mathematical Techniques
F6 Problem Solving and Decision Making
F7 Technology
*based on research findings: “Skills essential for participation in adult life”, Queensland Studies Authority 1994, 1998, 1999
2. Managing your Boss
Managing your Boss: Boss’ problems
“You can get anything in life that you want if you can help enough people
get what they want”
Personalities (1)
PEOPLE •animated and enthusiastic•communicate physically & verbally •“open up” right away•priority is relationships•casual and flexible about time. •focus on the needs of people, not tasks•base decisions on gut feeling and emotions
TASK•take a little longer to warm up to relationships
•priority is tasks•work-oriented, well organized
•follow guidelines and procedures. •punctual and disciplined
•rational, logical individuals•base decisions on logic and data
PEOPLE
TASK
Personalities (2)
CLOSED•slow-paced and reserved. •patient and cooperative•cautious, supportive, and good listeners •ask questions for clarification,•support, and information •go step-by-step.
OPEN•fast-paced and spontaneous.
•express opinions readily •risk takers who want results now
•enjoys overcoming obstacles to accomplish results.
•tend to be impatient•move at a quick pace •jump right into things.
CLOSED OPEN
Managing your Boss: Boss’ Personality
Closed Open
People
Task
Peaceful: Phlegmatic
Powerful: Choleric
Popular: Sanguine
Perfect: Melancholy
3. Managing your Time
Greatest Success Lesson
Law of the Ping-Pong Ball
a.k.a. Law of Cause and Effect
1. Each of us is given exactly 24 hours a day. No more, no less.
2. What we do with our time is entirely up to us.
3. But, in everything we do, every minute, makes a difference.
4. Whatever we do today, affects us tomorrow. Law of Cause and Effect.
5. In the same way, the more effort we put into our lives, the more we will gain.
Managing your Time: At the HEART…
Only three things really matter in Time Management:
1. Prioritize
2. To-do List
3. Maximize
1. Prioritize
Important
Urgent
L H
H
DO this.
Deadline. Markers.
Automate. Predict. Delegate.
Delay. Downtime. Don’t do.
Important
Urgent
L H
H
DO this.
Deadline. Markers.
Automate. Predict. Delegate.
Delay. Downtime. Don’t do.
1.Tackle these first
2.Feed-Turn-Feed-turn
1. Prioritize
Important
Urgent
L H
H
DO this.
Deadline. Markers.
Automate. Predict. Delegate.
Delay. Downtime. Don’t do.
1.Set deadlines 2. “Granular” action
steps3.Weekly/Bi-weekly
review4.Check for ‘right
direction’
1. Prioritize
1.Writing a Book2.Dieting3.Career building4.Proposal5.Project
Important
Urgent
L H
H
DO this.
Deadline. Markers.
Automate. Predict. Delegate.
Delay. Downtime. Don’t do.
1.Feed-Turn-Feed-turn
2. “BOSS” Green File3.Behavior prediction
(esp. Boss)4.Pre-research and
Filing5. IT Skills and Tools
1. Prioritize
Important
Urgent
L H
H
DO this.
Deadline. Markers.
Automate. Predict. Delegate.
Delay. Downtime. Don’t do.
1.One-Hour Per day
2.One-half hour every week
3.Get somebody else to do it
4.Don’t do it at all
1. Prioritize
2. To-do List
Task 1
Task 2
Task 3
!↓
4. Managing your Relationships
Managing your Relationships
Basics of Relationships
1. Why?
2. Good performance & skill won't get you very far. You need others to succeed
3. You cannot get people to listen to you if they don't like you.
4. And if they don’t listen to you, you won’t accomplish anything!
5. Relationships = Expectations.
Relationships: People Skills
1. People are interested in themselves, not in you
2. What is the most interesting subject in the world to them? THEMSELVES
3. Take four words out of your vocabulary: “I, me, my, mine” and substitute for the most powerful word: “YOU”
4. Remember that the more important you make people feel, the more they will respond to you.
5. Avoid arguing.
LINA
Listen with interest and praise
make the person feel Important
use their Name
Ask questions
Communication SF
PASSE
Praise and encourage
Ask questions
allow the person to Save Face
use SMART goals
Encourage small improvements
Influence SF
S + FH + C
Smile
Firm Handshake
Compliment
Personality SF
FORM
Family
Occupation
Recreation
Money
ICE-BREAK SF
5. Managing your Discipline
Managing your Discipline
Discipline consists of three parts:
1. Habits
2. Self Development
3. Feelings
Managing your Discipline: Self Development
1. Self Development = Investment
2. Investment = Time + Money
3. Nobody is going to invest in you.
4. Start Early
5. Small Differences compound in the long-term
“You will be same person in five years
except for the people you meet and the books
you read”Charlie “Tremendous” Jones
Managing your Discipline: Self Development
Managing your Discipline: Feelings
“Anyone can become angry –that is easy. But to be angry with the right person, to the
right degree, at the right time, for the right purpose, and in the
right way – that is not easy.”Aristotle
6. Managing your Attitude
Managing your Attitude
1. List down Bad Attitudes – and reverse them (Group Exercise)
2. Be careful of ‘us’ vs. ‘them’ thinking
3. Serve before expecting to be served
4. Have high standards for yourself
5. Never complain about how hard you work
7. Managing your Career
Managing Your Career
Biggest Career Mistakes
1. Keeping a career in line with your education
2. Getting Career Advice from the wrong people
3. Changing (or accepting) jobs without long-term strategy in mind
4. Letting your Boss (or company) manage your career
Career Guide
• Go Wide, Dig Deep
Managing Your Career: Management Ladder
1. Pick the area of Management you want
2. Set long-term and short-term goals
3. Determine competencies needed for short-term goals
4. Invest (Time + Money)
5. Time = Study, Work, Projects, Reports, Mentor
6. Be prepared to invest up 50% IN ADDITION to your current work-load and current schedule
7. Time Management skill is critical
The Ultimate Career Advice
“Find something you like to do so much that you would
gladly do it for nothing. Then, learn to do it so well
that people would be happy to pay you for it.”
3# ADVICE FOR THE REAL WORKING WORLD
What we imagine the workplace to be like…
What the workplace is really like…
Differences between University and Work?
University
• No Money!• Fixed exam periods• Image not important• More breaks• Responsibility affects
you• Real friends
Work
• Got Money!• Exam is 24/7• Image is crucial• Less breaks• Responsibility affects
others• ??
Advice #1
Life is not fair.
Get used to it.
Advice #2
Earn Trust, before asking for it.
Advice #3
Work in the real world is different from the Movies.
End Notes
Employers’ Expectations: Summary
7. Career
6. Attitude
5. Discipline
4. Relationship
3. Time
2. Boss
1. Job
What to Manage?
1. Grow up
2. Understand Yourself
3. Invest in Yourself
4. Eliminate “Cannot be Done”
5. “You are being observed all the time”
How to reach your maximum potential
How to reach your maximum potential
6. “Everything depends on Relationships”
7. Choose your close Friends
8. Serve
9. Control and use your Emotions
10.Discipline
Endnote
The rest is up to you.
Thank You.
soft copy of slides: http://totallyunrelatedrandomanddebatable.
blogspot.com
