Delivering Happiness, The New Secret Ingredient by Sunny Grosso
Sunny Resume New
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Sunny Sharma Education Bachelors of Business Management Project: Business Analysis Business Solutions, Current Portfolios: Liaison with the Team to obtain business goals/targets, Analyzing the business status quo, Identifying the gaps, building solutions for various functions (HR, IT, Training, Operations, Quality, Finance, Transitions etc.). Ensuring implementation, continuity in delivery. Business Planning, Current and Prospective Portfolios: Fiscal operational forecasting (revenue and cost). Assisting Fiscal Budgeting and creation of actual profitability. Value added services: Conducting business reviews with the client executive teams. Building organizational sensitivity towards effective profitability. Resource/Manpower planning, scheduling, analysis for current and prospective portfolios. Summary A dynamic and results-driven professional, with proven record of successfully running Contact Centre Operations and Service Delivery for over 3 years. Core competencies include: Contact Center Management Multi Location Service Delivery P&L Management Change Management Risk Management Client Relations Management Transition Project Planning, Development & Delivery Career Details Period Organization Roles Feb 2014 – Till date Nikhar Microns Raw Material and Production Management-operations Sep 2013 – Jan 2014 Etech Global Services OCR – Customer Relations and Product Jan 2013- Aug 2013 Shiva Export Company Assistant Manager – Customer Relations & Product Development Sep 2011 – Nov 2012 Priya Marketing Assitant Executive in Marketing Operations with Nikhar Microns - since Feb 2014 Industry: Mines & Minerals Responsible for handling the Operations and Production etc. Key Deliverables: Pre-Sales Functions: Instrumental in Business development with existing and prospective clientele base Formulating process model, scoping, costing and transition & optimizing project delivery Service Delivery Management: Effectively building productive work relationships with clients, direct reports, peers, leadership and other departmental functions Building, managing and broadening client partnerships Resource/Manpower planning, scheduling, analysis & invoicing Profit Centre Operations: Forecasting the monthly, quarterly and fiscal profitability Establishing & driving short and long term operating budgets OCR with Etech Global Services - Sep 2013 - Dec 2013 Industry: Telecom Responsible for handling account maintenance, billing, basic troubleshooting, credit check and contract maintenance etc. Key Deliverables: Mainly worked with U.S. based clients and resolved their query regarding the equipment and heir signal level. Worked in an E-Mail process simultaneously. Worked with Time Warner Cable, Verizon Fios and AT&T. +91 8890639188 [email protected]
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Transcript of Sunny Resume New
Sunny Sharma
Education
Bachelors of Business Management
Project: Business Analysis
Business Solutions, Current Portfolios: Liaison with the Team to obtain
business goals/targets, Analyzing the business status quo, Identifying the gaps, building solutions for various functions (HR, IT, Training, Operations, Quality, Finance, Transitions etc.).
Ensuring implementation, continuity in delivery.
Business Planning, Current and Prospective Portfolios: Fiscal operational forecasting
(revenue and cost). Assisting Fiscal Budgeting and
creation of actual profitability.
Value added services: Conducting business reviews with
the client executive teams. Building organizational sensitivity
towards effective profitability. Resource/Manpower planning,
scheduling, analysis for current and prospective portfolios.
Summary
A dynamic and results-driven professional, with proven record of successfully running Contact Centre Operations and Service Delivery for over 3 years.
Core competencies include:Contact Center Management Multi Location Service Delivery P&L ManagementChange Management Risk Management Client Relations ManagementTransition Project Planning, Development & Delivery
Career Details
Period Organization Roles
Feb 2014 – Till date Nikhar Microns Raw Material and Production
Management-operations
Sep 2013 – Jan 2014 Etech Global Services OCR – Customer Relations and Product
Jan 2013- Aug 2013 Shiva Export CompanyAssistant Manager – Customer Relations
& Product Development
Sep 2011 – Nov 2012 Priya Marketing Assitant Executive in Marketing
Operations with Nikhar Microns - since Feb 2014
Industry: Mines & MineralsResponsible for handling the Operations and Production etc.
Key Deliverables: Pre-Sales Functions:
Instrumental in Business development with existing and prospective clientele base Formulating process model, scoping, costing and transition & optimizing project delivery
Service Delivery Management: Effectively building productive work relationships with clients, direct reports, peers, leadership
and other departmental functions Building, managing and broadening client partnerships Resource/Manpower planning, scheduling, analysis & invoicing
Profit Centre Operations: Forecasting the monthly, quarterly and fiscal profitability Establishing & driving short and long term operating budgets
OCR with Etech Global Services - Sep 2013 - Dec 2013
Industry: Telecom Responsible for handling account maintenance, billing, basic troubleshooting, credit check
and contract maintenance etc.
Key Deliverables: Mainly worked with U.S. based clients and resolved their query regarding the equipment and heir signal level. Worked in an E-Mail process simultaneously. Worked with Time Warner Cable, Verizon Fios and AT&T.
Assistant Manager – Customer Relations & Product Development with Shiva Export Company- Jan 2013 to
Aug 2013
Industry: ManufacturingResponsible for the overall customer relations and Production.
Key Deliverables: Responsible for managing customer relations & timeshare division for the group. Product innovation & review of existing products. Ensuring that effective business intelligence is provided to the top management. Maintaining cordial relations with our customers. Enhancing customer experience at each touch point. Understanding, communicating and reviewing performance parameters defined for the group.
Ensuring that these are aligned to business goals and are delivered.
Assistant Executive at Priya Marketing – Sep 2011 – Nov 2012
Industry: Marketing and Advertisement
Key Responsibility Areas : Launch of new products. Branding and Re-branding of the products. Sales and optimization of profits. Market research and analyzation..
Education
Passed Course School/ College
2011 B.B.M M.L.S.U
2008 12th St. Anthony’s Sr.Sec.School,CBSE
2006 10th St. Anthony’s Sr.Sec.School,CBSE
SWOT Analysis
My strengths include thinking out of the box, striving to live up to expectations, being open to changes, self-confidence, working hard to achieve stretched targets and excellent grasping ability. I am proud of my capability to adapt to all types of environments. I think my being emotional at times is a weakness, which I have to overcome. Regarding opportunities, I just do not mind having either Pepsi or Coke if it’s served chilled to me. I perceive threats as opportunities to convert my weaknesses into strengths.
P E R S O N A L D E T A I L S
DOB : September 25, 1990Languages Known : English, Hindi and German(A1)Hobbies : Reading Books, puzzle solving and Travelling.Gender : Male
