VENDOR ASSESSMENT

Improve and simplify vendor selection based on continuity preparedness.

The failure of a critical vendor can impact your company’s ability to continue business. It’s no longer acceptable to trust that simply because there is a contract, the vendor will always be able to meet contractual requirements.

Companies and organizations have recognized that to remain in business or continue operations, they need to understand and assess their vendors’ ability to continue providing goods and services that their organization depends on to stay in business. Your organization can’t afford to wait while a key vendor recovers from a disaster.

SunGard’s Vendor Assessment helps you collect information about your vendor’s continuity programs to evaluate their resiliency, their level of preparedness, and their ability to meet your needs in the event of a disruption. Now you can make knowledgeable decisions about the vendors you choose as your business partners, ensuring that they match your continuity requirements both initially and over the course of a long-term relationship.

A powerful surveyThe Vendor Assessment starts with a powerful survey that addresses all of the key elements that comprise an effective business continuity program, including general program information, risk management, crisis management and notification, pandemic continuity, business operations, and much more. Questions are written in easy-to-understand terminology to improve the quality of vendor responses. You can use the survey questionnaire as it is designed, or you can customize specific questions or add new topic areas.

An objective scorecard Vendor Assessment provides you with an objective way to evaluate the data received from your vendors. To every question and response, the system assigns a value. As a vendor completes the survey, the system computes the vendor’s score within each topic area and for the overall survey. The resulting data enables you to make a fact-based decision about hiring a vendor, and to compare vendors who could provide the same goods or services.

A comprehensive pictureVendor Assessment includes powerful reports developed from SunGard’s extensive experience in evaluating vendor continuity readiness. More than 40 reports give you the opportunity to evaluate the information gathered from your vendors, identify vendor BC/DR issues that need to be addressed, drill down to specific vendor responses, and rank your vendors according to their scoring.

Business Benefits

� Select vendors with strong BCPs

� Minimize weaknesses in your supply chain

� Identify current suppliers who don’t comply with your BCP requirements

� Evaluate and rank vendors using built-in scoring capability

� Meet internal and regulatory compliance requirements

� Identify where you need backup or alternate vendors

� Ensure that vendors continue to meet BCP standards over time

Software Benefits

� Gather consistent and comprehensive data on vendors’ BCPs

� Integrate data seamlessly with LDRPS®

� Enable vendors to verify and update information online

� Minimize vendor record maintenance

� Collect contract information and store centrally

� Store vendor BCP documents electronically for easy access

� Reuse existing details in new surveys

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A convenient library As part of your vendor assessment, you may want to request copies of your vendor’s continuity plan, testing schedule, internal policies, or other documents. Rather than waiting for hard copies of these documents — which would then have to be filed in a physical location — vendors can attach documents directly to the survey. When the survey is closed, the documents are included in the documents library: available for ready access by all users at any location.

An integrated solutionIt can be difficult to keep vendor information up to date in a business continuity plan. Typically, an organization’s vendor process involves more than one department, and vendor information is often maintained in more than one place. But with Vendor Assessment, you can establish an annual vendor assessment refresh policy. Your vendor information can then be reviewed and updated directly by the vendor. As an added benefit, when you use the inte-grated SunGard Continuity Management Solution, the updated information can be entered directly into your business continuity plans, reducing keying and timing errors and keeping your BC/DR program current at all times.

SunGard Continuity Management SolutionThe Vendor Assessment module is part of the SunGard Continuity Management Solution, a compre-hensive software suite that helps your company manage the entire lifecycle of its business continuity program. This flexible solution can be scaled and customized to fit your organization’s specific needs. Building on the strength and functionality of a center core platform, additional integrated modules can be added over time as the business continuity management requirements of your company expand or change.

Why SunGard for business continuity management? Thirty years ago, SunGard Availability Services founded the disaster recovery industry. Ever since

then, leading companies from around the world have been relying on SunGard to keep their people and information continuously connected.

Here’s what you can expect: � Unparalleled support. SunGard software support is more than just a phone number: our experts are available for questions or planning advice 24 hours a day, 7 days a week, 365 days a year.

� Unlimited training. SunGard provides free training for an unlimited number of your personnel at our U.S.A. and U.K. facilities. Additionally, you can take advantage of our online training opportunities.

� Expert consultation. We are recognized leaders in continuity planning, having completed countless engagements across all industries and around the world. We are ready to put that knowledge and experience to work for you.

� User events. Our International User Group Forum (UGF), Regional User Groups, and Technical Advisory Groups provide collaborative environments for sharing ideas with fellow SunGard software users and give us the opportunity to refine and expand our software products with customer-driven enhancements.

© 2011 SunGard. SEL-159 Trademark information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

About SunGard Availability ServicesSungard Availability Services provides disaster recovery, managed IT, and information availability consulting services to more than 10,000 customers in North America and Europe. We also provide Business Continuity Management Software to customers globally.

SunGard Availability Services | 680 East Swedesford Road | Wayne, PA 19087USA | +1-610-768-4120 | www.sungardas.com | as.software@sungard.com