SunGard Recover Anywhere

www.sungard.co.uk

Recover AnywhereTM

2© 2010 SunGard. | www.sungard.co.uk

Recover AnywhereTM

In Our Experience


In Our Experience

Workplace Recovery

Customers typically recover 20-40% of their staff

Historically non-critical people were too costly to recover

Some disruptions can frustrate Workplace recovery

VPN can be effective but expensive with an emergency laptop

Some users initially find VPN too complex to use

Terminal services: less than satisfactory user experience

Home working security is a major concern

Increase in virtualised desktop adoption.


Government• Flexible working

• Reducing office estate/home working

Private sector• Mobile & home working increasing

• Comfortable & trusted to work from home

• “ATOD one hour of work is better than none”

• Hot desking enabled by IPT andunified comms

Connectivity increasingly important

Ability to recover increasingly critical.

In Our Experience

People are becoming familiar with new ways of working


Recover AnywhereTM Value Proposition

1. For customers looking to enhance their recovery ability at an attractive price point and make it more flexible going forward.

2. Cost-effectively recover more staff with full desktop and telephony capability to accelerate recovery speed and increase productivity

Recover AnywhereTM is a cost-effective recovery solution that integrates physical and virtual workplace environments into one single, seamless and flexible recovery estate

It provides employees, who wouldn’t ordinarily be recovered, with access to their usual business information through a virtual desktop and telephony experience. This enables them to fully participate in everyday work followinga disruption, so long as they have access to a telephone and a PC with anInternet browser

And because the data and telephony stay within your domain, you maintain control and security over both data and calls

With Recover AnywhereTM your people can recover anywhere that best suits them and your business.


In Our Experience

As yet – no recovery silver bullet that covers every event

Workplace recovery centres are ideal for• Fixed location staff

• Functions processing critical, confidential data

• Regulated process

Difficult to justify for non-critical, admin staff• Journeys disruptive to home life and responsibilities

• Pandemics need social distance

Virtualisation can play a part but…• Neutralised by

Power outages Comms outages Broadband contention

Therefore a holistic strategy is valid and recommended.


SunGard’s Workplace Recovery Evolution

2001 2010

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Recover to any / multiple sites

Flexible recovery – near and far

Rollback to another site

Recover AnywhereTM

Secure, hosted, flexible dealing


Recover AnywhereTM

The Solution


Recover AnywhereTM

One seamless, shared recovery environment

Recover AnywhereTM

Multiple Site Recovery

Workplace

Virtualised PC images& Softphone telephony

WAN, LAN, connectivityPhysical WorkplaceGhost images


A Holistic Recovery Solution

RECOVERY


Business Pains

Business Pain Relief

ATOD loss of productivity – staff do nothing at home

Affordable way to keep everyone working

Doing it yourself is very costly:consumes time, needs maintenance, admin and security

Admin only, no physical assets to maintainor deploy

For security we require staff to work in offices not WFH

Leverage local, serviced offices: ICT delivered by Recover AnywhereTM

Home workers need ICT fieldrecovery services to maintain company laptops, etc

No company ICT assets deployed withRecover AnywhereTM


Business Pains

Business Pain Relief

Regulators want greater resilience: too much risk concentration in one area

Part of holistic, scalable, resilient service,that dilutes risk

Customers demand greater resilience Recover more staff cost-effectively

No convenient recovery centre for staff Plugs geographic recovery deserts

WFH: a poor in bound telephony experiencefor your customers

Usual telephony experience, seamlessly extended to staff working remotely

WFH: Unable to record customer calls Optional extra with SunGard

Mitigate long-term disruptions Convenient, sustainable for lengthy disruptions


Recover AnywhereTM

Features Benefits

VDI desktop and telecoms infrastructure Complete office enabling full work participation

Resilient, secure data centres, for servers, NettApps storage, with VMWare VMotion always-on environment

Multiple layers of resilience

Leverages your staff’s access to existing IT and telephony capability

No new ICT assets to buy, deploy, manage updateor recall

ATOD – ability to flex your recovery provision to suit the disruption

It may be advantageous to convert some of your physical workplace positions to virtual

Creates a single, seamless recovery environment spanning anywhere you allow your staff to work from

Staff can fully participate in day to day business operations including inbound calls

Direct dial and hunt groups still available

Physical and logical security measuresMultiple layers of security to protect customers data and telephony integrity

Dialling and billing system that ensure no business calls are charged to your staff

Reduces confusion and apprehension about making business calls and eliminates expense related issues

Risk management process in the spirit ofWorkplace Recovery

Rigorous process to ensure genuine useand availability


Workplace Recovery Strategy Options…

1. Extend and cost-effectively fill in workforce recovery gaps

Workplace Critical 30-40% Ideal 20-30%

2. Extend, fill in your workforce recovery gaps and ATOD flex the contract to enablea proportion of your critical staff to recover anywhere

3. As per strategy 2 but across multiple sites and leveraging contract flexibility from three sites.

Ideal 20-30% Field 20%

Workplace Critical 30-40%

Virtual contract flexibility

Critical staffremaining balance

Key: Workplace physical positions

Workplace 1 Workplace 1 Workplace 1

Virtual contract flexibility

Critical staffremaining balance

Recover AnywhereTM virtual positions

Ideal 20-30% Field 20%

Field 20%


Recover AnywhereTM

Show Me How it Works


Recover AnywhereTM SunGard Investment

Award winning credible, resilient, scalable infrastructure

Physical workplace and virtualised recovery

New ways of recovery in a more connected mobile world

Leveraging £23.2m invested in workplace, network,and connectivity

• SNN – dual, diverse and separate,multi-Gb Ethernet

• IPT – every site

• LAN upgrade – every site

• Centralised PBX

• Telephony software

• 2010 PC Refresh (specific VDI chipset)

• Recover AnywhereTM technology.


Connectivity: Centralised PBX & Comms Infrastructure


Shared Model – A Single Recovery Environment

LTC TC2

Customers & suppliers

Telephony

COLT 50K DDI

Telephony

LAN data

External

ATOT / ATOD Alerting & Activation

Shared HVD

Recovery equipment


Accessing the service

Accessing the Service

PC login

Phone login


Recover AnywhereTM

Security


Robust Security

SunGard’s guiding principles No electronic company data leaves your business No hardware risk exposure

• No USBs, dongles, CDs, headsets to issue, maintain, administer distribute, recall

Technology ATOD

• Encrypted package • SSL security via Firepass• Two stage login process• Encryption key expiry

Tennant partitioning to separate calls Avaya One X portal and F5 Firepass Active directory extracts/authentication for access to data and telephony User ID, password protection.


Recover AnywhereTM

How to Order Recover AnywhereTM


Ordering a Holistic Recovery Solution

Select physical workplace recovery site/s required

Determine the physical shared positions required

Nominate your preferred rollback sites

For every physical workplace recovery position you buy – you can buy one Recover AnywhereTM virtual position

At Time of Disaster (ATOD) you can flex your contractand convert up to 50% of your shared physicalworkplace positions

Or ATOD you could double your virtual positions providing it does not exceed 50% of your physical positions.


Ordering a Holistic Recovery Solution

Existing workplace customers • Minimum order of 10 virtual positions

New customers • Minimum order of 20 Workplace & 10 virtual positions

The same workplace risk policy is applied to our virtual positions: i.e. the risk is evaluated as it approaches 25:1.


Flexible Advantage ATOD

Flex up to 50% of you physical contracted positions • Convert to virtual Recover AnywhereTM positions

Or double the amount of your virtual Recover AnywhereTM positions.

Example 1Buy 200 physical positions and100 virtual Recover AnywhereTM

Example 2Buy 100 physical positions and23 virtual Recover AnywhereTM

100

200

Workplace Recovery

100

Recover Anywhere

Convert: 100

100

77100

23

Workplace Recovery

Recover Anywhere

23

Double 23


Recover AnywhereTM

Consultancy – Optimising the Solution


Consultancy: Business Impact Analysis

Statement of work valued at £3-5K1. What type of disruptions do you want to mitigate?

2. Which other departments, people or processes would you want to recover to improve your customer experience?

3. Where would you recover your people to, if you based your location decision making on the needs of your people and the business?

4. Where would you recover your people to, if you consider the tasks they perform and the data they access and process?

5. How confidential are their calls and data, if you consider who else might be listening or have physical visibility of their screen and paper print outs?

6. To what technology would you route their DDI calls through to?

7. Do you need to record business calls made from home to stay withinindustry regulation?

8. How do you ensure your staff’s domestic phone or mobile phone bills won’t go through the roof?

9. How do you transfer your data offsite in the most cost-effective andsecure method?


Recover AnywhereTM

CMS Software: Workforce Assessment


How Much Workplace Recovery and Recover AnywhereTM?

CMS WorkForce Assessment can help you decide!

Pre-programmed survey questions• Determine key roles and functions• Remote site technology suitability• Travel ease and limitations• Domestic responsibilities• Important secondary skills• Possible constraints ie out of normal hours working

Integrates into Business Continuity Plan

Simple to administer and keep updated.


Recover AnywhereTM

Distributing Remote Access


During a crisis or disaster, normal methods of communication will likely fail when you need them most.

AlertFind provides executives and crisis managers with a direct communication channel to employees, customers and other constituents. AlertFind provides the most effective method to quickly, securely, and reliably distribute and collect information in real-time using all available modes of communication.

The AlertFind value proposition

AlertFind

The most effective way to communicate and distribute remote access keys and passwords


Importance of Communication Continuity

“Manually dialed telephone call trees are no longer acceptable for emergency notification. Effective incident management requires automation to ensure business

continuity.”Gartner, Inc


AlertFind Overview

AlertFind is the most powerful and dependableenterprise-class notification service available

Enable 2-way emergency communications

Fully integrated to yourIT environment

Designed for security& privacy

Hosted at SunGard’sglobal data centres

Supports many use cases.


AlertFind Overview – How it Works

Choose recipients based on team, location, skill, e-mail distribution list, or any other data element

Contact lists are synchronised with your systems of record so they are always up-to-date

Granular security model allows you to limit access to contacts and private data.

Choose Your Recipients

Reach people via e-mail, phone, fax, text message, or pager

Bring recipients into a live conference bridge

Ask questions and collect data in real-time

Authenticate recipients for private messages

Escalate between recipients based on rules & responses.

Deliver Messages Automatically

Initiate messages via the Web or via phone

Messages can be recorded or text-to-speech

Messages can be pre-planned and stored as part of scenarios.

Organise and manage related notifications as a single incident.

Write a Record or a Message

Analyse collected data in real-time

Examine notification effectiveness

Identify respondents for follow-up: Who needs help? Who was never reached?

Full audit trail of all notification attempts.

AggregateReal-Time Results


Only AlertFind meets the 5 essential requirements foremergency notification

5 reasons why the largest enterprises trust AlertFind

1. Infrastructure always available

2. Maintains accuratecontact information

3. Easy to send notificationsduring a crisis

4. Security & data privacy

5. Supports inbound andoutbound comms.

Essential notification requirements


Advantages of Recover AnywhereTM

Holistic approach mitigates most known disruptions

Full office desktop and telephony user experience

Full user participation in work tasks – increasesproductivity ATOD

Attractive purchase price points

ATOD contract flexibility to swap physical tovirtual positions

Eliminates complexities re user telephony expense claims

No hardware to administer or distribute

Effective electronic communication of keys and passwords.


Why SunGard?

The only provider offering full business participation

100% customer recovery track record

We make core and critical investments first

Nobody in the UK is more experienced in Workplace

Connectivity is key – best recovery infrastructure

Sustainable business model

Seamless physical and virtual environments.

SunGard Recover Anywhere

Technology

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