SUMO 2010 Roadmap
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SUMO in 2010
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Transcript of SUMO 2010 Roadmap
SUMO in 2010
Primary objectives of SUMO
● Great Firefox experience● User and product insights● Entry point to Mozilla community ● (Open source support platform)
Focus areas for SUMO in 2010
● Improve the user experience● Get better insights about our users● Improve the contributor experience● Make the platform awesome
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
The goals:
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
(Feel free to add to this list...)
Upgrade platform to TikiWiki 5.1
Platform quality
User experience
User experience
Insights and Metrics
Contributor experience
Make SUMO articles a joy to localize
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
Use Verbatim for UI l10n
Platform quality
Contributor experience
User experience
User experience
Insights and Metrics
Weekly SUMO metrics report
Insights and Metrics
User experience
User experience
Platform quality
Contributor experience
Revamped forum experience
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
KB metrics per OS/Firefox version
● Is the top article list different depending on Firefox version or OS?
● Are the Windows instructions easier to understand than the Mac instructions?
● Is a Firefox problem happening more often on Linux than on Mac?
Insights and Metrics
Contributor experience
User experience
User experience
Platform quality
Automatic search results filter
● Only show search results relevant for the user:● If the user is running Windows, don't show Mac-
specific support articles● If the user is running Firefox 3.6, don't show 3.0-
specific articles
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
Expand metrics dashboard
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
Offline Firefox support
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
Better communication within community
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
Single SUMO login across sites
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
Karma
Platform quality
Insights and Metrics
User experience
User experience
Contributor experience
Other goals
● Make personal support easier to reach● Stop using Bugzilla for article requests● Switch to sub-articles instead of ”dynamic content
blocks”● Redesign article editor● Fix bugs and improve performance
Insights and Metrics
User experience
User experience
Platform quality
Contributor experience
[Your ideas here](Questions? Thoughts?)
