Summit 2013 - Beg1: Improving the Customer Experience - Coverity
-
Upload
jobvite-inc -
Category
Business
-
view
105 -
download
0
description
Transcript of Summit 2013 - Beg1: Improving the Customer Experience - Coverity
![Page 1: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/1.jpg)
#jobvite13
Have them at Hello: Improving the Candidate ExperienceAmie PrichardCoverity, Inc. | Recruiting Lead
www.linkedin.com/in/aprichard/
@amieprichard
@coverity
![Page 2: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/2.jpg)
#jobvite13
Agenda
• Candidate Experience with Coverity• Application Channels• Jobvite Tools for Jobseekers• Q&A
![Page 3: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/3.jpg)
#jobvite13
Amie Prichard
Amie Prichard runs recruiting for Coverity – the market leader in Software Development Testing. Amie competes head to head with Google and Microsoft to fill 100s of open reqs each year. Amie has worked in recruiting and marketing for such companies as Red Bull, Advanstar and the Anaheim Ducks. She has a Masters in Sports Management from USF and a BA in Social Sciences from UCI.
![Page 4: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/4.jpg)
#jobvite13
Shameless Plug and Introduction:
Leader in Development Testing
Approximately 100 requisitions a year
Doubled headcount in two years!
![Page 5: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/5.jpg)
#jobvite13
Why is the Candidate Experience so Important?
“The War for Talent”
For Coverity: we are working with potential customers
![Page 6: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/6.jpg)
#jobvite13
The Candidate’s Perspective:
#1 question we are asked:
What is the culture?
• What is the work/life balance?• Why do I want to work here?• Why is your company better than XXX?• Is there room for growth?
![Page 7: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/7.jpg)
#jobvite13
The Candidate’s Perspective:
• The way you present the company needs to be honest
• Your careers page, recruiting experience and interviews should all line up with this honest map back to the “real” culture
• You want candidates to identify themselves with your culture
![Page 8: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/8.jpg)
#jobvite13
Where Does the Candidate Experience Begin?
• Word of Mouth– Current/Past Employees – Everyone is a recruiter!– Past candidates – Huge Compliment!
• Social Networking Sites• Job Boards• Recruiters • Careers Page
– Tell a story– Create employer brand– Make application easy
![Page 10: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/10.jpg)
#jobvite13
Hooray! Applicants!
…Lots of applicants…
• Communicate with everyone
• Treat everyone like a VIP
• Be responsive
![Page 11: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/11.jpg)
#jobvite13
Interview Process
Communicate All Details to Candidate
Train Hiring Managers and Interviewers
Warm Welcome!
![Page 12: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/12.jpg)
#jobvite13
Offer Letters and Beyond
The candidate experience doesn’t end after the interview…
• Continue to communicate the offer and onboarding process
• New hire training– Have a plan Week 1, 30 Day, 60 Day, 90 Day
![Page 13: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/13.jpg)
#jobvite13
How to Improve the Candidate Experience
Get organized!
Survey
![Page 14: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/14.jpg)
#jobvite13
Lessons Learned
Treat others how you want to be treated
Train your recruiters, hiring manager and interviewers
Communicate
Be Transparent
![Page 15: Summit 2013 - Beg1: Improving the Customer Experience - Coverity](https://reader035.fdocuments.in/reader035/viewer/2022062617/54c60e2d4a7959a5228b461f/html5/thumbnails/15.jpg)
#jobvite13
Thank You!