InsiderLeland

___________________________

Orlando Business Journalnames Leland ManagementBest Place to Work in CentralFlorida for the fifth consecu-tive year.

Continued on Page 12

Educa� on UpdatesWe are proud to announce a new partnership between Leland Management's Tampa Division and Hillsborough

County. Together with the County’s Office of Neighborhood Rela� ons Leland will now offer Board Cer� fica� on

Courses to Board Members throughout Hillsborough County each quarter. In addi� on to their annual trainings at

expos and seminars, Leland will also be providing a course on how to deal with difficult homeowners. For more

informa� on about courses offered by our Tampa Division please contact our office at (813) 915-6688.

ORLANDO BUSINESS JOURNALNAMES LELAND MANAGEMENT

‘BESTPLACETOWORKAGAIN’

Stonecrest POA in Summerfield,FL named Community of the Yearat the 2015 Florida Communitiesof Excellence Awards.

Continued on Page 8

STONECREST NAMED 2015COMMUNITY OF THE YEAR

ARLINGTON RIDGE ANDLAKES OF MOUNT DORA

NAMED BEST PLACETO RETIRE IN NATION

Where to Retire Magazineannounces two Leland man-aged communities amongthe Top 50 places to retirenationwide.

Continued on Page 2

TRACEY CLEMENT,DIRECTOR OF HR NAMEDBUSINESS EXECUTIVE 2015

Orlando Business Journalnamed Leland HumanResources Director, TraceyClement, Business Execu-tive of the Year in their2015 Women Who MeanBusiness Awards.

Continued on Page 7

LELAND MANAGEMENTLAUNCHES LIFESTYLE

SERVICES

Introducing Leland Life-Styles. Where your commu-nity is more than just aplace to live.

Continued on Page 3

Where to Re� re maga-

zine has placed two Le-

land managed communi-

� es on its list of the 50

best ac� ve adult com-

muni� es throughout the

United States.

Arlington Ridge in

Leesburg and Lakes of

Mount Dora in Mount

Dora were among only

seven developments

picked in Florida for the

Top 50 list .

“The list is the only one

of its kind in the na� on,

focusing on communi� es

rather than locales and

featuring first-person tes-

� monials by residents,” a

praised the sense of com-

munity they felt within

their neighborhood.” said

Where to Re� re editor An-

ne� e Fuller. “By par� ci-

pa� ng in all that these

communi� es have to

offer, they are finding like-

minded people, building

new lifestyles and estab-

lishing friendships, o� en

with an unexpected ease.”

Arlington Ridge, off of U.S.

Highway 27 near

Okahumpka, opened in

2006 with a golf course

and restaurant, billiards

room, movie theater, cra�

room, pools, sauna, library

and fitness center. “The

social scene at Arlington is

also bustling with over 30

leisure ac� vi� es and

clubs”, says Arlington

Ridge community associa-

� on manager Ma�

Davidson.

Lakes of Mount Dora also

opened in 2006 on U.S.

Highway 441 with a Great

Hall, produc� on stage,

billiards and game room,

pools, fitness center and

library. Lakes of Mount

Dora community associa-

� on manager, Dina

Brown, says she believes

her community offers not

only beau� ful ameni� es

and grounds but also

brings a sense of belong-

ing to her residents

through Leland’s Lifestyle

services and 360 degree

management style.

release from the magazine

states.

Where to Re� re editors be-

gan gathering and evalua� ng

informa� on on more than

100 communi� es across the

na� on more than a year ago.

The chosen neighborhoods

offer homes that vary in

price, from manufactured

homes star� ng in the

$80,000s to site-built, single-

family homes that begin in

the $140,000s. Almost half

the developments are ac� ve

-adult communi� es, where

residents must meet mini-

mum age requirements.

“More o� en than not, the

re� rees we interviewed

“Where you getmore than justa place to live”

2

As kids, we could not wait to get to-

gether to play with our friends a� er

school, on weekends or during hot

summer days. As teens, our world

seemed to revolve around our

friends and our choice of ac� vi� es

were dictated by the collec� ve. As

adults, we s� ll enjoy being ac� ve in

the company of friends, but may not

always feel as if we have the � me to

do so. Group exercise is a way that

provides us with the opportunity to

feel vital again while being physically

ac� ve with others.

Group exercise involves a gathering

of individuals in a class-like se� ng

where they perform designed and

structured exercise led by an instruc-

tor or fitness professional. There are

many forms of group exercise – aero-

bics, dance, core & muscle condi� on-

ing, Pilates, step, kickboxing,

sculp� ng, cycling and boot camp, to

name a few. Your choice of classes

can depend on the loca� on you

a� end and the amount of � me you

have.

We’ve been receiving the message

loud and clear in recent years,

whether from our doctors or the me-

dia, about the urgency to exercise

and maintain good fitness, but trying

to figure out a range of exercises that

would provide op� mal benefits for

your health can be daun� ng when

leading a busy life.

When people exercise on their own,

they may skip por� ons of a workout

they know li� le about or are not

their favorite to perform.

Group exercise offers a workout for

all levels, ranging from beginner to

advanced, as the instructor designs

the workout to appropriate and

effec� ve levels to improve cardi-

orespiratory and muscular fitness.

This typically includes a warm-up

session, cool down session, flexibil-

ity and condi� oning por� ons. So

individuals are not required to have

any prior exercise knowledge or ex-

perience, know which machines to

use or for how long. The fitness in-

structor serves as a guide to par� ci-

pants, a resource, and a cheerlead-

er, encouraging them in class and to

take up other healthy behaviors out-

side of class.

There are group exercise facili� es

that are aware of the limited � me

you may have in your schedule. To

support that, they o� en offer a con-

sistent schedule, some with only 30-

to 45-minute classes, to allow you to

choose a � me that best fits into

your daily life, making it easier to

commit. If a variety of class formats

are offered in your community, feel

free to explore them all. An expo-

sure to different instructor styles,

music selec� on, and interac� on

with other par� cipants may help to

keep your mo� va� on and interest

high.

A great example of this can be found

over at the gated community Villas at

Nocatee, where residents benefit from

having access to Nocatee’s Fitness

Club (which serves all of Nocatee’s

neighborhoods), a 5,000 square-foot

facility that provides a wide range of

group exercise classes, personal train-

ing and even a twice-a-month fitness

orienta� on to teach residents about

proper equipment usage. Their group

exercise instructor team covers a

broad spectrum of exercise – from cir-

cuit training to core & cardio, Pilates to

Zumba, Yoga to AquaFit – all designed

to target strength building, muscular

endurance and interval training.

Lastly, group exercise appeals to many

people because of its diversity. Group

exercise classes started out as exercise

choreographed to music, hosted inside

a fitness facility. While this format s� ll

exists, there are many non-tradi� onal

classes, some even hosted outdoors –

boot camps at the local park, yoga at

the beach, bicycling or hiking on trails,

etc. Regardless of your preference,

what is most important is to move.

Group exercise offers a social and fun

environment, safe and effec� vely de-

signed workouts, a consistent exercise

schedule and an accountability factor,

allowing you to simply show up with a

posi� ve a� tude and have fun! 11

Be prepared this hurricane season!

A� er the Hurricane:

• If the community were to lose power,

look for communica� ons to be posted

in the common areas.

• The rule of thumb is when the power is

off, the pools are closed.

• If debris begins to block storm drains,

please help by removing the items so

that water does not back up. If you are

unable, please call your Community

Associa� on Manager to advise us of

the blocked drain.

• Turn your refrigerator / freezer to its

coldest se� ng. Open only when abso-

lutely necessary, and close quickly.

• Tune into your local radio sta� on for

important community updates.

Before the Hurricane:

• Know how and when to turn off the

gas, water and electricity.

• Know which room in your home is

safest. O� en this includes interior

bathrooms and closets.

• Trim back any dead or weak branches

from trees.

• Secure loose items in the yard that

may become missiles in high winds.

All pa� o furniture may be sunk in the

pool to ensure they do not cause any

damage in the storm.

• Check into flood insurance. Find out

about the Na� onal Flood Insurance

Program through your local insurance

agent.

• Buy a tarp to cover any poten� al roof

damage.

• Stock up on groceries, ba� eries, and

candles. Don’t forget the manual can

opener for non-perishables.

• Store valuables and personal papers

in a waterproof container.

• Take pictures of valuables now and

store the photos with your other

valuable papers.

2011 - 2015Orlando Business Journal

Best Places to Work

5

Hurricane seasonJune 1st - November

30th.

10

WELCOME

WAGON

Leland welcomes thefollowing communities:

◊ Saddlebrook

◊ Highlands Reserve

◊ Baybridge

◊ Condos at Toscana

◊ Lakeside at Toscana

◊ Lake OverlookUnit 4

◊ Lake Dora

◊ Waterford ChaseVillage Master

◊ Watermill Master

◊ Brookshire of Eustis

◊ Enclave at Summer-lake Groves

◊ Summerlake Groves

◊ Foxwood Condos

◊ Wallingford

◊ HuntingtonNeighborhood

◊ Sunport CommerceCondo

We are proud to announce the addi� on of Leland LifeStyles, a new service

offered by Leland Management that works to improve the quality of life for

the residents in our communi� es. Our team of experienced and talented

Lifestyle directors will work side-by-side with our management teams to pro-

vide a 360 degree management experience for our clients. By u� lizing our

Lifestyle services you are making a commitment to give your residents more

than just a place to live; you are commi� ng to a community that feels like

home. Learn more at www.LelandLifestyles.com

• Kent Taylor earned the PCAM designa� on

• Anne� e Jones named Superstar for May

• Chad Peck named Shining Star of 2015

• Ma� Davidson (Arlington Ridge) and Dina Brown’s (Lakes of Mount Dora)

communi� es named among top 50 places to re� re in the na� on

• Chad Peck and Harley Clement nominated for Orlando Business Journal’s

40 under 40 awards

• Stonecrest named Community of the Year at the Communi� es of Excellence

Awards (also took home awards for trendse� er and water conserva� on)

• Avalon Park named Greenest neighborhood in Orange County

Avalon Park received the“Greenest” neighborhoodaward from Mayor TeresaJacobs of Orange County

at the 20th AnnualCommunity Conference

Awards.

LelandLifeStyles

3

On Saturday, June 6th nearly 40,000 people

flocked to Lake Eola in downtown Orlando for Na-

thaniel’s Hope’s 13th annual Make ‘M Smile event. This

event is a community fes� val that celebrates special

needs (VIP) children in our community and their fami-

lies. A� endees enjoyed a day of family fun including a

concert by Chris� an recording ar� st Blanca and visits

by everyone from Scooby Doo and the Gang and

Woody Woodpecker to Chris P. Bacon and former

Magic player Bo Outlaw.

This event allows VIP families to connect with

each other and showcases resources that are available

to them. Together 25 event sponsors came together

with Nathaniel’s Hope to offer several themed “Zones”

for the VIP kids including Leland’s Animal Land with a

live pe� ng zoo, pony rides, and rep� le encounters;

and Westgate Resort’s Water Zone. Special perfor-

mances were provided by the VIP kids at the Amphi-

theater including the annual singing of R. Kelly’s I Be-

lieve I Can Fly and bu� erfly release.

Make ‘M Smile is only one of the many pro-

grams that Nathaniel’s Hope provides. They also oper-

ate Buddy Break, a free kid’s respite program where

VIP kids make new friends and enjoy all kinds of ac� vi-

� es, while caregivers get a break. This program is pro-

vided through partnerships with local churches. In ad-

di� on, Nathaniel’s Toy Shop and Caroling Caravan pro-

vide Christmas cheer and gi� s to VIP families in

_________________________________________________________________________________________________________________

We Want to Hear from You!

Does your community have a story or photos of an event you would like to share? Send usyour photos and stories to socialmedia@lelandmanagement.com and check us out onFacebook, Twi� er, LinkedIn, and WordPress.

financial need.

Leland Management is a proud supporter of

Nathaniel’s Hope and their programs. We are grateful

for the opportunity to spend � me with and put a smile

on the faces of the thousands of children who a� end-

ed this year’s Make ’Em Smile event. It was an amaz-

ing day, one that truly touched the hearts and minds of

those who par� cipated.

4

The Path to ComplianceCommunity Standards

HOA standards are a measure put in place to maintain

the beauty and quality of the community at large. Home-

owners agree to these standards when they purchase

their new homes but over � me can forget what needs to

be done to stay in compliance. Ge� ng your residents to

comply with HOA standards does not have to be a difficult

task, if done the right way a poten� ally conten� ous situa-

� on can be turned into a posi� ve exchange with produc-

� ve results.

Leland Management’s Jacksonville Division Director, Doug

Harrier has found that when working with an associa� on

on community compliance, resident educa� on and good

communica� on are paramount.

"We have seen that educa� ng our homeowners about how to maintain their property to the community standards great-

ly decreases the chances they will receive a viola� on le� er." Educa� on can be done in many forms ranging from flyers

and posters to seminars. Harrier cites his experience using educa� on as a tool in a community ba� ling chinch

bugs. "Once we no� ced there was a problem, we immediately got informa� on out to the homeowners to make them

aware of the situa� on. Addi� onally, we set up a page on the community website where people could visit if they had any

ques� ons on preven� on or what to do if they were effected." This type of educa� on and proac� ve communica� on

brought the situa� on to the resident's a� en� on and painted it as a challenge for the en� re community, crea� ng a sense

of unity among the homeowners. This type of mentality tends to curb finger poin� ng and increases the understanding

that the board and the management company are aware that many owners are having this issue and are working

together on the solu� on. Whereas, if individual le� ers were sent out to owners about the quality of their yard, these

owners may have felt singled out or angry, thinking that they were the only one iden� fied with the problem.

Proper educa� on allows us to proac� vely address and/or prevent any compliance issues. Providing informa� on on: how

to prevent the most common viola� ons, typical warning signs, and easy but effec� ve ways to keep a property up to the

community's standards are non-intrusive ways to remind people of how their property should look. Harrier states that,

"Sending out informa� on to all of your homeowners at the beginning of the spring about the proper way to maintain

their lawn is a great way to get the issue front and center without singling anyone out. It is the community’s way of gen-

tly reminding people that we are going to be taking a close look at your lawns, follow these steps and you will be fine."

When it comes to associa� on standards, good communica� on is key. Without proper and effec� ve communica� on, the

board and the management company will not be able set the overall tone as to how the associa� on's rules are going to

be enforced. Make sure the standards are communicated clearly to the residents (in many different ways). People are

busy and some� mes forget the standards; the easier you can make it for them to understand how to do their part, the

less viola� ons will need to be issued. Making sure people know the standards as well as what steps the community will

take when they are out of compliance will prevent many headaches for the board and the homeowner. At Leland we

offer courses for our communi� es on topics related to their specific community standards. Not only is this a great way

to get to know the residents, but it is an excellent way to spread the word about how to keep the community pris� ne.

Compliance with community standards does not have to be a challenge. For the most part homeowners chose to reside

in an associa� on because they want the benefit of living in a nice community with standards. With proper educa� on and

the ability to distribute informa� on effec� vely, people will not only understand the requirements but will be encouraged

to keep up with their property, resul� ng in an amicable rela� onship between the board, the management company and

the residents.

9

Fireworks on the FourthAcross all of Leland’s communi� es residents celebrated the Fourth of

July by spending the day with family and friends ea� ng Nathan’s

famous hotdogs and shoo� ng off fireworks from their front lawns. In

addi� on, many watched local parades while some hosted their own.

Royal Highlands residents took to the streets of their community with

decorated golf carts set to music by the bagpipes of the color guard.

Avalon Park also partook in the fes� vi� es by launching fireworks over

the park at 9 o’clock while residents at Foxwood Condos were treated

to a visit from Benjamin Franklin and Betsy Ross. Whatever your cele-

bra� on looked like this Independence Day the sen� ment was the

same. God bless the U.S.A.

Stonecrest in Summerfield has been named “Community of the Year” in the 2015 Florida Communi� es of Excellence

Awards. Stonecrest was honored for its green water conserva� on and was named a “Trendse� er” for its Neighborhood

Emergency Response Team. “To minimize water use, the Stonecrest

community ini� ated a water conserva� on and five-year landscape

plan,” says Chad Peck Community Associa� on Manager for Stonecrest.

A series of Florida Friendly Landscaping workshops were held for resi-

dents, the list of acceptable plants was revised, and residents were

offered micro-irriga� on starter kits. High-maintenance common areas

were re-landscaped and St. Augus� ne turf was replaced with Asia� c

Jasmin where possible. The irriga� on system was audited and

repaired, with a dual-wire controller and rain-sensor system installed

to help reduce overwatering. Metered irriga� on costs were reduced by $81,000 from 2012 to 2013, and the 2014 use

was cut another 10 percent.

And in being named a “Trendse� er”, the Florida Communi� es of Excellence lauded Stonecrest for improving response

� mes to cardiac arrest emergencies. The community purchased 32 automated defibrillators for its 23 volunteer

Neighborhood Emergency Response Teams, and trained more than 300 residents. Volunteer responders are ac� vated

with “Call Alerts” from 911 dispatch.

8

Did you know…..

Leland Management con� nues to grow to support the needs of our clients. This quarter we welcomed the following team members:

● Melissa Edgin ● Emily Panke ● Bernadette Carlisle ● Raiza Castellanos ●

● Veronica Altarriba ● Katie Bishop ● Jill Rygh ● Michelle Vitale ●

● Barbara Sanders ● Valerie Lauson ● Gwen Bohanna ●

Leland’s Architectural Review Department processes approximately

1200 applica� ons a month, from roughly 175 different Associa� ons.

Processing these requests involves facilita� ng communica� on be-

tween the homeowners and ARB Commi� ee/Board Members, which

requires answering phone calls, responding to emails, and mee� ng

with homeowners that walk-in to our office. Our ARB Department

maintains records of all emailed and mailed applica� ons as well as

tracks the applica� ons and Board’s responses to those requests. Final-

ly, and most importantly they are responsible for informing the appli-

cant of the Board’s decision.

Q. “How does pool care change in the Summer months?”

The sun shines on the surface of your pool from 6:30 a.m. toroughly 8:30 p.m. each day in Florida’s summer months. With this inmind it is important to remember that water evaporates very quick-ly under such hot condi� ons. Maintaining the water level in your pool is essen� al to ensure your equipment is running smoothly. Due to increased rain fall it is important to have the water testedprofessionally and perform regular maintenance. Finally, increase

the number of days you service the pool to keep up with the increased use.

This answer brought to you by Jean Connelly, Connelly Pool Services

Valued Vendor, Leland Management

You can reach the ARB Department at 407-781-1406 or arb@lelandmanagement.com. We look forwardto your next request!

5

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In many Florida communi� es golf carts have evolved from a golf course convenience to a mode of transpor-ta� on. With their increase in popularity has come thedebate over how these motorized vehicles fit safely in a residen� al environment.

Many communi� es have been built with safe golf cart transporta� on in mind by having designated cart paths and published cart guidelines. The complaints come

Summary for State of Florida Golf Cart Regula� ons

1. The State of Florida does not require a license to drive a golf cart, but the local government can requirea license or permit.

2. You must be at least 14 years old to legally operate a golf cart.3. You do not need to register the vehicle. Yet, the local government may require that it be inspected.4. The state of Florida does not require insurance on a golf cart either, but the local government may re-

quire it. A golf cart can only be driven on a local or county road that has been approved for golf carts.5. A golf cart cannot be driven on a state road and you can only cross a state road at approved crossings

for golf carts that are posted.6. You cannot drive a golf cart on the sidewalk, and the posted speed limit has to be 30 miles per hour or

lower to drive them on approved streets.7. The golf cart can only be driven between sunrise and sunset, unless the local government has approved

it for night use.8. In order for a golf cart to be approved for night use, it must have a windshield, reflectors, turn signals,

headlights and brake lights.

when people want to take their carts outside of the community to go into town or live in a community that is notset up for cart opera� ons.

Leland Management hears resident complaints from both sides of the road; the cart owners about the restric� ons on driving the carts and the non-cart owners and pedestrians about the safety of interac� ng with the carts.

To prevent these complaints and concerns, Leland Management recommends that communi� es develop a set of guidelines around golf cart opera� on and communicate it to all residents. It is important that the state and local laws around cart opera� on are reviewed and incorporated into these guidelines.

The state of Florida has several guidelines involving cart opera� on (noted below). Addi� onally, it is important to check with your local municipality and law enforcement to see if any addi� onal restric� ons or enforcements are in effect.

6

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Leland Director Named Business Execu� ve of the Year

We are proud to announce that Tracey Clement, Director of Human Resources, has been named among the

Orlando Business Journal’s Business Execu� ves of the Year for 2015. Tracey who has been with Leland for

over 10 years was granted this honor based on her long list of business,

community and personal accomplishments. At Leland, Tracey is responsible for

human resources, training, assessment/billing and corporate facili� es. She

reduced the firm’s turnover to less than 3.5 percent by implemen� ng a two-

way training/mentoring program with managers and employees, whose

average tenure is more than five years. In addi� on, she reduced the company’s

workers’ compensa� on modifica� on rate to well below the na� onal average.

Tracey is also ac� vely involved in shaping the Human Resources industry

through her appointment to the Employer Associa� on Forum’s Board of

Directors as well as the Community Associa� on Industry as a contributor for

FCAPs (Florida Community Associa� on Professionals) educa� onal material.

In addi� on, Tracey is also dedicated to the community and serves as Vice President of LifeStream

Behavioral Center’s Founda� on Board of Directors. She also has a long history of service with Nathaniel’s

Hope and Making Strides Against Breast Cancer.

Florida’s Animal Residents: Alligators

With over 1.25 million alligators swimming through Floridian waters, it is no surprise that we o� en have

some unexpected run-ins with Florida’s state rep� le. From the pool at Riviera

Bella in Debary to the pavilion at Keene’s Pointe in Windermere, alligators are

making their presence known in our local communi� es. With laying season,

late June through mid-August, in full swing it is important to heed some safe-

ty � ps from the fish and wildlife commission. Remember to never feed alliga-

tors; this causes them to lose their fear of humans and become more aggres-

sive. Keep children and small pets away from unsafe bodies of water and if

you find a nest do not approach it. Mature alligators are very protec� ve and

territorial and may a� ack if they feel their nest is being threatened. If there is

an alligator in your community that you feel may be a nuisance, please call 1-866-FWC-GATOR (866-392-

4286) to have your local fish and wildlife conserva� on remove the alligator or call your community associa-

� on manager for assistance.

7

6972 Lake Gloria Blvd

Orlando, FL 32809

407-447-9955 ph

407-447-9899 fax

www.LelandManagement.com

Orlando - Jacksonville - Rockledge - Ocala - St. Augustine - Clearwater - Clermont - Orange ParkVolusia - Palm Coast - Amelia Island - Satellite Beach - Citrus County - Eustis - Sarasota-Tampa

Leland Named Best Place to Work 2015

The Orlando Business Journal has named Leland Management one of 2015's Best Places to Work in CentralFlorida. Compe� ng in the large category amongst some of Central Florida’s largest companies including the Orlando Magic, Expedia and FBC Mortgage, Lelandemployees reported a 92.42% performance score. Thisscore is an aggregate of 37 ques� ons covering topics on teamwork, job sa� sfac� on, employee engagement and benefits. The themes that were evident in our sur-vey results included apprecia� on for the ongoing training and con� nuing educa� on opportuni� es Le-land provides to the team and for corporate eventslike Team Building and Kid’s Day. Our team also re-ported an above average level of employee sa� sfac-� on and commitment to the company. Rankings were determined by Omaha, Nebraska-based Quantum Workplace.

This is the fi� h consecu� ve year Leland has earned the � tle of Best Place to Work and we could not be any prouder. This recogni� on is the result of a fundamental pursuit of excellence in all aspects of the compa-ny whether it be internally with our team such as in this case or externally in the work product we deliverto our clients. We believe our commitment to the Leland Team is crucial in recrui� ng and retaining top talent which goes hand-in-hand with the level of service we can ul� mately provide.

Please visit the Orlando Business Journal’s website at h� p://www.bizjournals.com/orlando/blog/2015/05/best-places-to-work-2015-large-companies.html to learn more about Leland and join us in celebra� ng this most recent achievement.

12