Successfully implementing Summon at Manchester Metropolitan University (MMU)
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Transcript of Successfully implementing Summon at Manchester Metropolitan University (MMU)
Successfully implementing Summon at Manchester Metropolitan University (MMU)
David Jenkins
This is a case study, providing an
overview of how MMU implemented
Summon successfully
Having staff on board
was key to the success
of our implementation
Leveraging current
thought and best
practice was key to
the success of our
implementation
Sharing and re-
using material was
key to the success of
our implementation
Recording and acting upon user
feedback was key to the success
of our implementation
The user is top priority
To provide users with the best service
it is vital to have staff on board
We did not have many staff on board
with our previous federated search service
We learned that a
change of approach
was needed to get the
best out of Summon
We started a Summon working group
We were more open with staff
We developed a healthy dialogue
We wanted staff to look at Summon
from the user perspective
We created personas
to help staff see
Summon from the user
perspective
We understood marketing would be important
So we created
key points to
market
Summon
“Be more confident
of explaining Library
search to students”
As a result of attending this session I will:
“Look forward to
using Summon
both with student
queries and when
checking ILLs”
As a result of attending this session I will:
“Promote Library Search
wherever possible”
As a result of attending this session I will:
“Use Summon/Library
Search in my InfoSkills
session”
As a result of attending this session I will:
We hosted the
2nd UK Information Literacy & Summon Day
“I found it really useful. I
now have a better idea
how I’m going to
integrate Library Search
into my teaching.”
“It was a very thought
provoking and helpful
day”
“Can’t wait to get a year
of Summon under our belt
and then get back to the
3rd UK Info Lit and
Summon Day!”
I created a presentation to teach
information literacy
with Summon based on best practice
“Brands are promises
that consumers believe
in”
Bill Chariavalle and Barabara Findlay Schenk
My information literacy teaching
is now more effective
96.6% of students stated
that they felt
more confident about
finding information for
their studies this year,
compared to 87.9% last
year
98.5% stated the
amount of
information provided
in the sessions was
about right this year,
compared to 84.8% last
year
What part of the session/ workshop did
you find most useful/of value and why?
"Library Search.
Great information on how
to be more accurate within
searches"
“Thanks for the slides -
brilliant! I'll upload them
on Moodle”
A culture of sharing and re-using
resources exists at MMU
The ultimate
evaluation of the
implementation came
in the form of a
three part
investigation into
student and staff use
of Summon
These investigations
found some
positive results…
.. .but there are still ways we can improve
Summon is more popular
for teaching information literacy
Summon has changed how
we teach information literacy
Thank you
Image credits:
• Untitled images by Manchester Metropolitan University (MMU) [All rights reserved] via MMU Library’s Picasa Web Album (private)
• “Suitcase. The airport in Poznan.” by MOs810 (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via
Wikimedia Commons
• “Flickr - boellstiftung - Laptop auf dem Schoß” by Heinrich Böll Stiftung from Berlin, Deutschland (Laptop auf dem Schoß) [CC-BY-
SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons
• “Taipei_MRT_Train_full” by Richy (Chinese Wikipedia) [GFDL (http://www.gnu.org/copyleft/fdl.html) or CC-BY-SA-3.0
(http://creativecommons.org/licenses/by-sa/3.0/)], via Wikimedia Commons
• “CQ312 inside” by RTABus (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons
• Screenshots of:
• “Resistance is futile: how implementing next generation discovery systems changed the way information literacy is taught at Sheffield Hallam University” by Matt Borg via SlideShare (http://www.slideshare.net/infolit_group/borg-resistance-is-futile-how-implementing-next-generation-discovery-systems-changed-the-way-information-literacy-is-taught-at-sheffield-hallam-university)
• “Library search tools. Could we make them harder to use?” by Carol Gauld via WordPress (http://carolbycomputerlight.wordpress.com/2012/06/04/library-search-tools-could-we-make-them-harder-to-use/)
• “Beyond simple, easy, and fast: Reflections on teaching Summon” by Catherine Cardwell, Vera Lux, and Robert J. Snyder, College & Research Libraries News, vol. 73 no. 6, pp. 344-347 (http://crln.acrl.org/content/73/6/344.full.pdf+html)
• “Introduction to Library Search” presentation by Cath Broadley, MMU, based on diagram by an unknown US university
• “People in small discussion group meeting” by Harless Todd, U.S. Fish and Wildlife Service [Public domain], via Wikimedia
Commons
• “Canal St NOLA CBD Sept 2009 Hippie Gypsy Open Sign” by Infrogmation of New Orleans (Photo by Infrogmation of New
Orleans) [GFDL (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0), CC-BY-SA-
2.5 (http://creativecommons.org/licenses/by-sa/2.5) or CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via
Wikimedia Commons
• “Small group conversation at a Gurteen Knowledge Cafe“by Dgurteen [GFDL (http://www.gnu.org/copyleft/fdl.html) or CC-BY-SA-
3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons
• “Boy watching with binoculars” by By U.S. Fish and Wildlife Service [Public domain], via Wikimedia Commons
• “Market in Cambodia” by Justin Watt [Public domain], via Wikimedia Commons
• Screenshot of “Library Search: Key points” by David Jenkins and DLS team, MMU
• Images from 2nd UK Summon and Information Literacy Day:
• Diagram from Emma Coonan’s breakout session “Shifting the focus from key skills to higher-order learning outcomes” (http://goo.gl/RVmvH2)
• “From ‘finding’ to ‘decoding’: a Summon before-and-after snapshot” by Emma Coonan via SlideShare
(http://www.slideshare.net/LibrarianGoddess/before-and-after-summon) • “What’s the name of the game? How Summon saves time for fun games” by Adam Edwards via SlideShare
(http://www.slideshare.net/SummonIL/adam-edwards-summon-and-il-workshop-july-2013) • Material from Emma Coonan’s breakout session “Shifting the focus from key skills to higher-order learning outcomes”
(http://goo.gl/N5L5QX)
• “Work PC with Finding Full Text in Five Minutes presentation” by David Jenkins, [CC-BY-SA-2.0
(http://creativecommons.org/licenses/by-sa/2.0)]
• “Women cheer Barack Obama in Dublin, Ireland” by Pete Souza (Executive Office of the President of the United States)
(WhiteHouse.gov) [Public domain], via Wikimedia Commons
• “2013 Flat Classroom Conference” by Alan Levine (cogdogblog) [CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0)],
Via Flickr
• “NEA recycling bins, Orchard Road” by Terence Ong [CC-BY-SA-3.0-migrated], via Wikimedia Commons
• “Howard Tilton Library Computers 2010” by Tulane Public Relations (Flickr: DSC_2739) [CC-BY-2.0
(http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
• “FEMA - 32076 - A water rescue team in a boat searching for people in Oklahoma” by Marvin Nauman (This image is from the
FEMA Photo Library.) [Public domain], via Wikimedia Commons
• Screenshots of:
• Proquest Summon Service webinars website by ProQuest LLC [All rights reserved]
• “Good Slides Matter” by Ned Potter via SlideShare (http://www.slideshare.net/libmarketing/good-slides-matter-13559958)
• “Eliminate the unnecessary so that the necessary may speak. -Hans Hofmann” by sarahw9 via UOL Library blog (http://uollibraryblog.wordpress.com/2012/07/20/eliminate-the-unnecessary-so-that-the-necessary-may-speak-hans-hofmann/)
• “’Just give me 10 minutes…’ Information Literacy in the Age of Web-Scale Discovery” by Alison Sharman, via The University of Huddersfield Repository (http://eprints.hud.ac.uk/15491/)
• “Young Love at the Malt Shop” by Kevin Simpson from Goleta, USA [CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-
sa/2.0)], via Wikimedia Commons
• “Victor Grigas interviewing at Wikimania 2013 Chapters Village” by Allan Aguilar / "Victor Grigas interviewing at Wikimania 2013
Chapters Village" / CC-BY-4.0, via Wikimedia Commons