Successful organisations are passionately focused on their customers' needs. Should health be any...
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Transcript of Successful organisations are passionately focused on their customers' needs. Should health be any...
Successful organisations are passionately focused on their customers' needs.
Should health be any different?
Economist Intelligence Unit, 2013
No 1 threat to Health Systems?
Europe: 53m today, 64m in 2030Globally: 371m today, 552m by 2030
Diabetes UK and International Diabetes Federation
McKinsey, 2012
King’s Fund, 2011
2011–2030
$47 Trillion
World Economic Forum
World Economic Forum
3 BehavioursExercise, Nutrition,
Smoking
4 Non Communicable DiseasesCancer, Cardio Vascular Disease,
Diabetes, Lung Disease
60% of deaths: 36m avoidable
Carol Midgley, The Times, 2013
Economist Intelligence Unit, 2013
The Power of the Patient Voice
• Stakeholder Networks– Service Design– Performance Mgt– Messaging
• Mentors• Advocates
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
Year of Care, 2011
Thomas Goetz: www.ted.com
Data Information
How do you make it work?
Abu Dhabi, for example……patients can access their health data• Personal Health Record
(secure paper mail-out)
• Electronic Health Record (www.weqaya.ae)
• Smart Portable Health Record (Weqaya Data Architecture)
19 HAAD 2012
And it works….
Everyone can know their numbers…
2008 2009 2010
…and the numbers can change outcomes
Control
Weqaya
% engaged with care* % with HbA1c <7.5% % with LDL:HDL ratio <3.5
Control
Weqaya
Control
Weqaya
20HAAD 2012
We can…Design Deliver Inspire
We can…Design Deliver Inspire
We can…Design Deliver Inspire
Or shall we just carry on…