Successful Libraries in Uncertain Times · 2015. 8. 5. · Microsoft PowerPoint - Successful...
Transcript of Successful Libraries in Uncertain Times · 2015. 8. 5. · Microsoft PowerPoint - Successful...
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Successful Libraries
in Uncertain Times
Presented by George Needham
for the
New Hampshire Library Trustees Association
May 18, 2015
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Not today…
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“There is no reason for any individual
to have a computer in his home.”
KEN OLSEN
FOUNDER OF DIGITAL EQUIPMENT CORPORATION (DEC)
QUOTED IN 1977
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“No one will need more than 637 kb
of memory for a personal computer.
640K ought to be enough for anybody.”
BILL GATES
FOUNDER OF MICROSOFT
QUOTED IN 1981 – PERHAPS APOCHRYPHALLY
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“… the Internet will soon go
spectacularly supernova and in 1996
catastrophically collapse.”
ROBERT METCALFE
INVENTOR OF ETHERNET AND 3COM FOUNDER
QUOTED IN 1995
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“There's no chance that the iPhone is
going to get any significant market share.
No chance.”
STEVE BALLMER
MICROSOFT CEO
QUOTED IN 2007
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“Nice, but as long as there are readers,
there will be scrolls.”
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“Never make predictions,
especially about the future.”
CASEY STENGEL
BASEBALL HALL OF FAME
UNDATED, POSSIBLY APOCRYPHAL, QUOTE
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So how do we plan
for the future?
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Successful libraries…
• Align with their communities
• Question the orthodoxy
• Manage their message effectively
• Stay focused
• Make mindful choices
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Successful
libraries align with
their communities.
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Are relentlessly local
Successful libraries…
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Join the community conversation
Successful libraries…
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Create mutualistic relationships
Successful libraries…
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Know the community’s self-image
Successful libraries…
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Develop bone-deep understanding
Successful libraries…
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Then apply library skills liberally
Successful libraries…
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Successful
libraries question
the orthodoxy.
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Take risks
Successful libraries…
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Can adapt to any future
Successful libraries…
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Experiment with new services
Successful libraries…
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Experiment with presentation
Successful libraries…
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Encourage cross-training
Successful libraries…
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Practice technology agnosticism
Successful libraries…
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Let customers take the lead
Successful libraries…
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Successful
libraries
manage
their message
effectively.
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Evangelize reading and learning
Successful libraries…
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Emphasize abundance
Successful libraries…
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Rethink the elevator speech
Successful libraries…
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Have a clear, shareable vision
Successful libraries…
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Successful
libraries
stay focused.
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Show discipline
Successful libraries…
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Avoid “mission dilution”
Successful libraries…
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Define their desired outcomes
Successful libraries…
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Eliminate frustrating policies
Successful libraries…
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Leave the “twiddly bits” alone
Successful libraries…
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Focus on relationships
Successful libraries…
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Successful
libraries make
mindful choices.
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Choose their people carefully
Successful libraries…
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Choose optimism
Successful libraries…
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Choose civility
Successful libraries…
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Choose generosity
Successful libraries…
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Choose flexibility
Successful libraries…
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Choose teamwork
Successful libraries…
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Choose laughter
Successful libraries…
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Questions and
Discussion