Successful Communication Strategies

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Successful Communication Strategies at CSU


Admin Future Focus 2012 | CSU

Quotation-Communication'Then you should say what you mean,' the March Hare went on.

'I do,' Alice hastily replied; 'at least—at least I mean what I say—that's the same thing, you know.' 'Not the same thing a bit!' said the Hatter.

'You might just as well say that "I see what I eat" is the same thing as "I eat what I see"!‘

Alice's Adventures in Wonderland by Lewis Carroll



Why is it Important?•Communication is central in the lives of humans and our engagement with each other

•Even more so when we live in a world where computer programs and systems are designed to ‘communicate’ and ‘respond’ in ways or contexts that put at risk quality communication…instant but how effective?

How does this relate to work at CSU?



What do we mean?

•Communication is a transaction between two or more people, with all participants having an active role in the process.

•One person transmits a message to another and must ensure that the message is delivered clearly.

•A recipient /listener takes delivery of the message and must be an attentive. Effective communication takes place only when the recipient clearly understands the message that the transmitter intended to send.

• How does this happen at CSU?



Key Issues?

The six (6) key challenges posed by working at CSU•“Presence”

•where are my team/supervisor/clients

•“Spontaneity”

•Expectation of response…instant, delayed

• “Logistics”

•CSU is BIG!



Key Issues?

•“Complexity”

•CSU is complex

•“Cohesiveness and Connection”

•What is the connection…do I know you how does it relate to me??•What's in it for me??

•“Supervision and Accountability”.

•Attitude, motivation, direction, support, responsibility



Three(3) Key AreasTo tackle these challenges you need to focus on three key areas:

•Systems

•Technology

• Communication….how what ,where, why ,and when

• But….how does this happen at CSU?

Systems Technology The Message



Tool BoxExamples of Systems/technology/communication•The use of CSU Communicator

•Example

•Effective use of Video Conferencing ( desktop and video meetings)

•Example

•The Teleconference meeting- how to avoid “white noise” and improve the quality of the meeting and outcomes?

•Example

•Meeting management ( 3 steps to planning an effective CSU meeting- my 5 point meeting agenda)

•Example



Email!!!Email management made simple …start working “on” you Inbox not in it!

Inbox• Reply• Waiting• Mail



Questions

Communication stratigies

Three key areas to work on

Systems

•Get organised

Technology

•Use the right “tool”-training..get prepared

Communicati

on

•What,when,why.how and by who

Successful Communication Strategies

Documents

Transcript of Successful Communication Strategies