www.steria.comFinancial Services Authority – Steria’s Application Portfolio Management Improves Service Efficiency

1

Client’s business challenge

Manage the reliability, quality and growth of application portfolio, reduce cost of support, improve service levels, and obtain access to skills and capabilities required to enhance the applications

The FSA has achieved a 50% reduction in costs with 100% of service levels being achieved, with a major increase in quantity and speed of application enhancements

The Financial Services Authority (FSA) is the regulator of the UK financial services industry in the UK.

Steria’s Solution Outsourcing of AM service with TUPE transfer of 30 staff

Introduction of end to end ITIL processes

Onshore knowledge acquisition followed by full offshoring of service