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Register today by calling 1 866 298 9343 x 200
Media Partners Association Partners Supporters
www.DigitalCustomerExp.com
Silver SponsorGold Sponsor
Tuesday, September 13th and Wednesday, September 14th, 2016
Meet + Network + Learn From:Exclusive Insights on:
Success stories on mobile, social and personalization from leading brands to help you transform your digital CX
Social & Mobile
Customer-centric Culture
Omni-Channel
Engagement & Loyalty
Personalization
Emerging Channels
Metrics & Analytics
2 In-depth workshops:
A: Customer Experience
Journey Mapping
B: Optimizing B2B
Customer Experiences
Judy Bloch, Sr. Vice President, Client Experience, Citi
Michael Marino, Senior VP of Loyalty & Digital, Caesars Entertainment
Danny Setiawan, Lead UX for Mobile, The Economist
Kate Kompelien, Associate Director Customer Experience Research, Best Buy
Strategy Institute presents...
Ghada Ijam, SVP, Chief Information Officer, Amtrak
Case StudiesAWARD-WINNING
14+
Register online at www.DigitalCustomerExp.com
Meet + Network + Learn From
Discover innovations in mobile, social, virtual agents,
personalization, VoC and predictive analytics. Make the right digital
investments for your CX strategy and enhance your ROI. Create a
lasting impact on your customer satisfaction, retention and sales.
Boost your company’s profitability.
Featuring three keynote presentations and 14+ world-class case
studies, you will take away comprehensive advice and practical
solutions to capitalize on innovative opportunities in this rapidly
evolving field.
Join thought leaders from eight sectors who are passionate about
digital optimization and delivering amazing CX!
Your Digital CX TeamStrategy Institute
The biggest and best North American conference of its kind!
This event will help drive your company’s profitability by
delivering the Digital CX insights today’s consumers expect.
1. Tailor your conference experience: choose between strategy and tactics tracks.
2. Gain insights from Digital CX leaders across eight industries.
3. Take advantage of our first ever B2B Digital CX Pre-conference Workshop.
4. Network with your industry peers through our interactive event app.
Welcome to the Third Annual Digital
Customer Experience Strategies Summit
This summit was designed for leaders looking to transform their Digital CX
Executives involved inany aspect of customer experience strategy, design, management and implementation
Industry experts and vendorswho provide advice, service and/or products to help CX executives
• Financial Services
• Pharmaceuticals
• Healthcare
• Hospitality & Entertainment
• Technology
• Retail
• Customer Experience Consultants
• Digital/Marketing Agencies
• Marketing Automation/CRM/Platforms
• Enterprise Content Management Firms
• Social Media Platform Software
• Big Data Companies
New For This Year
Register today by calling 1 866 298 9343 x 200
One of the best ways for telling the story of your customer’s interactions with your company is through a journey map. Identify how your customers experience your company initially, throughout their purchase and into the long-term. Source your plan of action to:
1. Utilize customer journey maps to identify critical touch points
2. Develop a consumer-first culture to drive innovation3. Assemble a top-notch design team and ‘think like
a startup’ 4. Break down silos within your organization and work
together across departments5. Demonstrate ROI and get C-suite executives excited
about digital transformation
Provide your company with the tools and the game plan to transform customer engagement and grow revenue.
Mandeep Kwatra, Vice President of Global Solutions & Capabilities and CX Strategy, HGS
Customer Journey Mapping: Creating Your Digital Customer Experience Roadmap
Workshop A // 9:00 AM – 1:00 PM
Think Like Your Customers – Optimize Your B2B Customer Experiences Across All Channels to Maximize Growth
Workshop B // 1:00 PM – 4:00 PM
1. Gain valuable tools for understanding your customer’s expectations
2. Integrate your offline and online channels to monetize customer experiences: sales, service, operations, and marketing channels
3. Leverage and improve on long-standing B2B relationships with innovative digital engagement strategies
Improve and integrate your customer’s end-to-end interactions with your company across all channels.
Lynn Hunsaker, CEO, ClearAction
1. Mobile: Create mobile-first strategies
2. Social: Source ideas to boost engagement
3. Personalization: Deliver relevance and value
4. Omni-channel: Maximize brand impact
5. Analytics: Improve the ROI on your CX initiatives
6. Customer-centricity: Create a CX culture
7. Transformation: Embrace agile methodologies
8. Integration: Consistent CX across all channels
9. Voice of Customer: Strategies to listen actively
10. Journey Mapping: Know how customers interact with you
Drive your company’s CX transformation through digital channels. Reap enormous rewards.Take away 10 solutions to enhance your CX:
Register Today
The quickest way to impact your CX is through digital!
1-866-298-9343 x 200 [email protected]
www.digitalcustomerexp.com
Join the LinkedIn Group: Digital Customer Experience Community and chat with speakers + attendees before the summit starts.
Follow and tweet @DigitalCustX for ex-clusive updates and offers. Connect with other leaders attending #DCXUS16.
Join Our Online Community
PRE CONFERENCE WORKSHOPSMonday, September 12th, 2016
Get more from your conference experience! Join our highly focused, hands-on workshops, led by a carefully selected industry expert.
Follow us on Twitter @DigitalCustX
10:15 AM Speed Networking Develop Relationships and Fresh IdeasEngage thinkers, doers and trailblazers in digital customer experience. Quick rotations will help you break the ice and get to know fellow CX executives and professionals. Bring your business cards, make the right connections and build exclusive knowledge!
Exchange new ideas, best practices and proven tactics with your peers and fellow experts.
7:30 AM Registration and Breakfast
8:15 AM Opening Comments from the Chair
8:30 AM Keynote Address – Domino’s Pizza Increase Your Profits and Drive Your Customer-first Culture by Utilizing Digital ChannelsTransforming your company’s CX culture is the first step in optimizing digital technology. Improve your customer retention strategies with innovative digital experiences that exceed their needs. Take away specific solutions to:• Convince C-suite executives about digital potential • Ensure CX cultural coordination across your organization • Deliver first-class interactions through mobile and apps
Develop your plan of action to drive your company’s growth.
Dennis Maloney, VP, Chief Digital Officer, Domino’s Pizza
9:00 AM Panel – Integration
Unlock Your Company’s Full Profitability with Digital CX Integration Strategies Most companies investing in digital integration have their eye on improving CX. Optimize digital CX strategies to achieve enhanced profits for your company faster. Create a road map to: • Drive revenue growth and outperform your competition• Evolve to meet the growing demands of your digital customers • Optimize new business opportunities through personalized
outreachCatalyze your company’s revenue growth through integrating channels.
Martin Gurth, Sr. Manager, Customer Experience, Travelocity
Tema Frank, Customer Experience, Usability and Marketing Expert, Frank Reactions
Danny Setiawan, Lead UX for Mobile, The Economist
9:45 AM Industry Expert – Perceived and Delivered CX
Utilize a Disruptive Analytics Approach to Deliver Great Digital ExperiencesOnly digital disruptors have the maturity to combine perceived customer experience analytics with delivered customer experience analytics. Refine your craft to be more agile and focus on producing a constant stream of innovation. Glean insights including:
• Using CX as a bonding agent across your departments • Leveraging your customer feedback and VoC efforts in a broader
CX industry • Practicing Digital Performance Management in your organization
Explore a trending evolution in CX and accelerate your digital business with confidence.
Ryan Bateman, Marketing and Digital Performance Director, Dynatrace
Tuesday, September 13th, 2016DAY ONE
networking lunch1:30 PM
10:30 AMInteract with conference speakers and your industry peers. Secure important new business contacts and talk about crucial developments in your field.
Mid-morning Networking Break
11:00 AM Case Study: AT&T
Redesign Your Customer Experience to Eliminate Friction at all Touch Points Today’s customers have more choices in the marketplace than ever before. Meet your customer’s expectations to increase your digital sales and improve end to end costs. Discover how to:
• Adapt your legacy institutions to leverage chat and mobile apps
• Integrate your company’s channel plans and platforms• Pivot your social media from reactive to proactive
Adapt your customer outreach through digital transformation strategies.
Vicki Jones, SVP - AT&T Entertainment Group and Mobility Support, AT&T
11:30 AM Case Study – Schneider Electric
Integrate Your Global Digital Ecosystem to Drive Your Company’s Strategic Digital Transformation Digital leadership and strategic change in large companies is challenging for endless reasons. Navigate obstacles involved in digital transformation to provide your customers with a seamless experience at every touch point. Create a roadmap to:
• Guide your digital integration to fulfill your DCX ambitions• Eliminate barriers to your customer’s path to purchase • Identify early indicators needed to keep your company
on course
Avoid icebergs when driving your Titanic-sized global digital initiatives.
Hiram Barber, Global Director, Partner Relationship Management, Schneider Electric
Register today by calling 1 866 298 9343 x 200
12:45 AM Case Study – Bethpage Federal Credit Union
Enhance Your Brand’s Reputation by Utilizing Customer Journey Maps Customer journey mapping is critical in providing the best customer experience possible. Identify critical interactions your customers have with your business to drive your digital transformation. Uncover approaches to:
• Understand every touch point your customers have with your company
• Prioritize areas of CX improvement in your business • Maximize your ROI in digital channels
Be inspired to see the world through the eyes of your customers.
Karen Sweeney, Vice President, Member Experience, Bethpage Federal Credit Union
12:45 AM Case Study – Crowe Horwath LLP
Sustain Your Digital CX Excellence Through Continual Digital Improvement Implementing the right technology in a fast-paced digital world is only one part of driving digital CX innovation. Engage your customers and ensure your company is ahead of the competition. Take away specific solutions to:
• Manage your rate and scale of digital CX change • Maximize ROI into your organization’s digital implementation • Gain and improve on the full value of your existing assets
Build on your past digital CX successes to foster a culture of continuous improvement in your organization.
Michelle Morris, CCXP, Customer Experience Executive, Crowe Horwath LLP
MaryBeth Omness, Digital Media Director, Crowe Horwath LLP
Delegates will have the option to choose between two tracks. Source specialized information most pertinent to your priorities and interests. Interact with fellow peers,
exchange ideas and take away solutions to your biggest challenges.
CHOOSE YOUR TRACK
STRATEGY TACTICS
Join the conference speakers and your peers for a relaxing lunch.
networking lunch1:30 PM
12:00 PM Industry Expert – Customer Journey Management
From Visualization to Enterprise Action – Evolve Your Journey Mapping Strategies to Maximize Your CX The next generation of journey mapping goes beyond visualization and into an enterprise journey management. Empower your CX professionals to build, collaborate, validate, analyze, present, act and manage all of their customer’s journey’s from one central CX command center. Build a toolkit to:
• Drive improvement of your customer acquisition and retention • Share your customer journey maps with your global colleagues• Take the next best action using real-time customer feedback integrated directly onto touchpoints• Enable continuous improvement with Executive-Ready Reporting and stakeholder accountability
Transform your journey mapping into the journey management of enterprise action.
Peter Haid, Managing Director, Touchpoint Dashboard
Kate Kompelien, Associate Director Customer Experience Research, Best Buy
Register online at www.DigitalCustomerExp.com
4:00 PM Interact with conference speakers and fellow attendees.
2:30 PM Case Study - Discover
Assemble Your Digital Design Team to Help Deliver Meaningful CXBuilding the right design team at the right time is key to driving digital CX innovation. Utilize design-oriented experts to engage your employees and deliver CX success across channels. Achieve a toolkit to:
• Engage your customers on their terms • Establish a model for continually improving your organization • Align your customers’ expectations with online interactions
Arm your company with the right tools to improve customer engagement.
Melissa Douros, Senior Manager, Digital User Experience, Discover
3:15 PM Case Study – Allstate Canada
Think Like a Start-up to Catalyze Your CX Innovation to Drive Revenue Growth Moving your company onto a digital platform from scratch requires speed, creativity and adaptability. Empower your employees to enhance your interactions with customers across all channels. Walk away with an action plan to:
• Integrate customer feedback into decision-making• Embrace experimentation and deal with initial failure• Underpin necessary risks with educated processes
Be ‘comfortable with the unknown’ like a technology start-up to drive your company’s innovation and boost revenue.
Eric Buchegger, Digital and Social Media Manager, Allstate Canada
2:30 PM Case Study: The Economist
Utilize the Full Potential of Your UX Team to Drive Your Transformation Most companies see the importance of UX, but often leave the UX team out of key discussions for too long. Apply new approaches to include your UX team in crucial conversations. Take away an action plan to:
• Empower your UX team to deliver on business goals • Encourage collaboration across your organization• Maximize your product design team’s contributions
Enable your UX team to play a key role in your company’s cultural shift.
Danny Setiawan, Lead UX for Mobile, Economist
3:15 PM Case Study – CUNA Mutual Group Utilize Content-first Strategies to Provide the Best User Experience for Your Customers In today’s digital age, getting the user experience right is essential for your company’s survival. Identify the key pillars to crafting delightful experiences that will maximize your company’s CX potential. Generate a plan to:
• Unite your company’s content with your design strategies • Focus on digital channels that drive engagement • Deliver value to your customer across all interactions
Take away key tips and strategies to guide you along your digital transformation.
Kavitha Krishnan, Senior UX Designer, CUNA Mutual Group
CHOOSE YOUR TRACK
STRATEGY TACTICS
Mid-afternoon Networking Break
“This is the best DCX conference I’ve attended! Lots of great info.”
- DIRECTOR, DIGITAL CUSTOMER EXPERIENCE, SCHNEIDER ELECTRIC
Join the conversation at LinkedIn: Digital Customer Experience Community
4:30 PM Industry Expert: User Experience Design Harness User Experience Design to Optimize Interactions with Your Target Audience A major bank in the Southwestern United States leveraged user experience design to meet changing target audience needs. Gather takeaways from their process and learn what you can do to drive change in your organization. Develop a plan of action to:
• Utilize holistic, multi-channel experience strategies• Optimize online customer experience for new account openings • Define the user perspective to redefine the customer experience
Harness UX design to engage and retain your customers.
Nicholas Michel, Research & Customer Experience Senior Analyst, Precision DialogueKevin O’Brien, Product Owner of Digital Acquisition, Zions Bancorporation
5:00 PM Panel – Digital Design and Omni-channel
Create Integrated Customer Experiences to Deliver Consistency Across ChannelsCustomers expect consistent outcomes across all the channels they use to interact with your brand. Provide integrated digital experiences to maximize your customer value. Source practical tips to:
• Ensure your customers can painlessly move across touch points • Develop a ‘single view’ of the customer across your organization • Create digital experiences through interactive apps and mobile
Improve your customer acquisition and retention strategies to boost your profits.
Don’t miss this exclusive end-of-day gathering with conference speakers and attendees!
Evening Reception 6:00 PM
Enjoy hors d’oeuvres and drinks. Unwind, mingle and build relationships that will benefit you in the years to come. Bring your business cards.
Plan your day accordingly to stay and attend!
Kavitha Krishnan, Senior UX Designer, CUNA Mutual Group
Eric Buchegger, Digital and Social Media Manager, Allstate Canada
7:30 AM Registration and Breakfast
8:15 AM Opening Comments from the Chair
8:30 AM Keynote Address – Caesars Entertainment Provide Digital CX Across Your Company’s Network to Solidify Loyalty Caesars Entertainment’s Total Rewards loyalty program offers its members opportunities to earn and redeem their rewards anytime, anywhere. Establish a rewards program in your organization as the primary driver of your customer’s loyalty. Source your plan of action to:
• Keep your customers engaged with your brand at all times • Manage your digital transitions to allow for seamless
customer adoption• Integrate your customer’s feedback to build relationships
Inspire your guests to trust your program/brand over all others, all the time.
Michael Marino, Senior VP of Loyalty & Digital, Caesars Entertainment
9:00 AM Panel – Personalization
Incorporate Personalization Strategies in Your Company to Maximize Growth Digital options have transformed how customers interact with brands within both brick-and-mortar locations, on mobile and online. Provide your customers with the digital CX tools to control every point of their experience. Source practical tips to:
• Heighten your organization’s e-commerce potential • Bolster your brand’s convenience and personalization• Augment your company’s omni-channel strategies
Fully enable your customers to interact with your company across all channels.
Melissa Douros, Senior Manager, Digital User Experience, Discover
Hiram Barber, Global Director Digital Customer Experience, Partner Relationship Management, Schneider Electric
9:45 AM Expert – Web Accessibility
Enhancing Your Digital Customer Experience for People with Disabilities We’re firmly in the age of the customer, and brands can enhance the customer experience for the 20 million Americans with disabilities by implementing turnkey accessibility strategies. Combine web accessibility compliance with assistive technology to improve your CX. Uncover strategies to:
• Understand disability market trends and purchase decision criteria
• Learn how assistive technology allows people with disabilities to seamlessly engage with your digital brands
• See how leading organizations have enhanced the customer experience for people with disabilities
Deliver a truly enhanced omni-channel experience for your customers.
Simon Dermer, Co-Founder and Managing Director, eSSENTIAL Accessibility
Wednesday, September 14th, 2016DAY two
5:45 PM Conference Adjourns to Day Two
Register online at www.DigitalCustomerExp.com
10:45 AM Industry Expert: User POV Understanding User POV to Launch Your Great Digital ExperiencesYour digital presence is the gateway to your brand and your customers are the ones who determine the quality of that presence. It is therefore paramount to involve customer feedback in all aspects of design and development. Take away specific solutions to:
• Understand the importance of infusing the right types of cus-tomer feedback through launch and beyond
• Learn how major brands are listening to their customers to launch your own great digital experiences
• Deliver digital experiences to your customers that turns casual users into loyal, vocal brand advocates
Enable your customers to enjoy great experiences on your website, mobile apps and IoT products.
Ben Gray, Digital Experience Analyst, Applause
11:15 AM Case Study – Travelocity
Differentiate Your Brand by Embracing the ‘Customer First Guarantee’Businesses can stand apart from the competition by providing superior CX across all channels before, during and after interactions with your company. Provide a superior digital experience for your customers across all touch points. Adopt best practices to:
• Implement customer retention programs to build your cus-tomer’s loyalty
• Drive your transaction growth through innovative email and social media strategies
• Develop impactful eCommerce initiatives to boost your revenue
Redesign your digital CX strategies to optimize your customers’ journeys.
Martin Gurth, Sr. Manager, Customer Experience, Travelocity
11:45 AM Industry Expert: Empathy
Relate to Today’s Customers Using Empathy Customer expectations are at an all-time high. Digital channels can help you connect with them and meet their needs, but unless you understand the basis of those needs, your efforts might fall flat. Gain insights such as:
• What today’s customers demand from your businesses• How to leverage customer service to identify your customer
needs • How basic human needs can shape behavior in ways that won’t
show up in analytics
Exercise your own empathy muscles so you can listen and connect more effectively.
Dave Dyson, Senior Customer Service Evangelist, Zendesk
10:15 AMInteract with conference speakers and your industry peers. Secure important new business contacts and talk about crucial developments in your field.
Mid-morning Networking Break Join the conference speakers and your peers for a relaxing lunch.
networking lunch12:15 PM
1:30 PM Keynote Address – Amtrak Building a Customer-centric Company Culture Through Embracing Digital Disruption Companies that succeed in leveraging digital disruptions in customer experience strategies stand to enjoy revenue growth. Provide your customers with digital CX solutions that your competitors missed to grow your revenue. Develop your company’s blueprint to:
• Rally your organization around CX culture led by digital innovations
• Revolutionize how you measure CX and DCX success to solidify loyalty
• Improve performance by utilizing real-time customer feedback
Embrace digital disruption and position your company at the head of the pack.
Ghada Ijam, SVP, Chief Information Officer, Amtrak
2:00 PM Interactive Session
The Shift to Mobile and the High Customer Delight Bar Mobile is becoming the channel of choice for your customers, and therefore the face of your organization. Your customers judge you by the way you interact with them through mobile, which makes the experience a crucial part to the entire customer journey. Let’s discuss how mobile:
• Can drive digital revenue• Increase customer acquisition • Deliver a superior customer experience
Shehla Zafar, Global Industry Manager, Kofax from Lexmark
2:40 PM Interact with conference speakers and fellow attendees.
Mid-afternoon Networking Break
Register today by calling 1 866 298 9343 x 200
3:00 PM Case Study: Citi
Power of Listening to Deliver Meaningful Real-time Action for Your CustomersCiti continually adapts their listening strategies to provide high-quality omni-channel customer service. Take your digital engagement to the next level and simplify customer interactions with your company. Be inspired on how you can:
• Develop a holistic view of your customers, including how changes in digital trends impacts your other servicing channels
• Create an early warning system to identify customer pain points & resolve them quickly
• Bolster your customer’s loyalty by providing “in the moment” guidance
Adapt your digital ecosystem to secure your customer’s confidence using Next Best Action techniques.
Judy Bloch, Sr. Vice President, Client Experience, Citi
3:30 PM Industry Expert: Bots & Digital CX: Easy, Intelligent Conversations for Hospitable Technology
Enable Anywhere, Anytime Customer Engagement Between Your Brands and Your Customers A conversational Virtual Assistant that is always improving the customer experience while building sales, reducing costs and increasing brand loyalty. Gain important insight on how to:
• Shift your customer conversations to a VA that is easy, intel-ligent, conversational
• Reduce your email and call volume from customers• Increase your customer engagement at a lower cost per
conversation • Deploy technology engagements across Web, Mobile, Social,
SMS, Contact Centers, Service Desk, Live Chat and IVR chan-nels
Provide your customers with consistent, accurate and personalized omni-channel engagement opportunities.
Frank Schneider, VP of Sales for US & Canada, Creative Virtual USAMarissa Pippen, PMP, Self-Service Product Manager, InterContinental Hotel Group (IHG)
Abbvie // Adobe // Aflac // ALSBRIDGE // American Express //
Barneys New York // Blue Cross & Blue Shield of North Carolina
// Broadridge Financial // Capital One // CIGNA // CIT Group Inc.
// Citibank // Cleveland Clinic // Colgate-Palmolive Company //
D’Addario & Company // Dell // Direct General Insurance // Eaton
Vance // Ekho, Inc. // ELS Educational Services, Inc. // Environics
// Export-Import Bank of the U.S // Fjord at Accenture // Funai //
Generac // Genex Services // GoDaddy // Healthfirst // Hewlett
Packard // HGS Hinduja Global Solutions // HP // IBM // IMC //
Indigo.ca // JetBlue Airways // John Hancock Retirement Plan
Services // Keeping Current Matters // Kerrisdale Capital // Konica
Minolta Business Solutions USA // LANCÔME USA // Lenovo //
Liberty Mutual Insurance // Manulife // McGraw-Hill Education //
Moody’s Analytics // Moodys Investor Services // MTV Finland //
Nationwide Insurance // Neosperience // Nintendo of America //
NYC 311 // Old Mutual // Pfizer // Prudential Financial // QIAGEN
// Ralph Lauren // RetailMeNot, Inc. // Rue La La // Rutgers
University // Schneider Electric // Solvay Bank // Southwest
Airlines // Standing on Giants // Telefonica // Symantec // The
Export Import Bank of the US // The Guardian Life Insurance
Company // TWCBC – Time Warner Cable // United Way London
& Middlesex // USAA // Vitamix // Warc // WCIRB California //
WestJet // Zipcar
past attendees include
4:00 PM Key Takeaways
Best Practices for Optimizing Digital Customer Experience Developing your digital customer experience strategies is critical to positioning your brand and solidifying customer loyalty. The conference will wrap up with an overview of key takeaways from speaker presentations and panel discussions. Take strategies back to your office to:
• Utilize journey maps to identify your customer’s interactions with your company
• Maximize your brand impact with omni-channel approaches• Convert your digital CX efforts into tangible business benefits
Empower your brand with digital CX strategies and grow your sales.
Chris Penn, Vice President of Marketing Technology, Shift Communications
4:30 PM Conference Adjourns
Register online at www.DigitalCustomerExp.com
WHO YOU WILL MEET + NETWORK + LEARN FROM
For information regarding accommodations in Chicago please contact Customer Care,
416-944-9200, ext. 200
Your Venue
Hiram Barber, Global Director, Partner Relationships Schneider Electric
Melissa Douros, Senior Manager, Digital User Experience, Discover
Judy Bloch, Sr. Vice President, Client Experience, Citi
Michael Marino, Senior VP of Loyalty & Digital, Caesars Entertainment
Kavitha Krishnan, Senior UX Designer, CUNA Mutual Group
Danny Setiawan, Lead UX for Mobile, The Economist
Ghada Ijam, SVP, Chief Information Officer, Amtrak
Michelle Morris, CCXP, Customer Experience Executive, Crowe Horwath LLP
Karen Sweeney, Vice President, Member Experience, Bethpage Federal Credit Union
Andy Morrow, Assistant Vice President, Digital Care, AT&T Entertainment Group
Lynn Hunsaker, CEO, ClearAction
MaryBeth Omness, Digital Media Director, Crowe Horwath LLP
Eric Buchegger, Digital and Social Media Manager, Allstate Canada
Martin Gurth, Sr. Manager, Customer Experience, Travelocity
Dennis Maloney, VP, Chief Digital Officer, Domino’s Pizza
Register today by calling 1 866 298 9343 x 200
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Thought LeadershipOpportunity
Networking
CONNECT WITH WORLD LEADING DIGITAL CX PROFESSIONALS. SHOWCASE YOUR DCX SOLUTIONS AND SERVICES.
WHO YOU WILL MEETEVENT SPONSORSHIP OPPORTUNITIES AT NORTH AMERICA’S LARGEST DIGITAL CUSTOMER EXPERIENCE FORUMThis is the only event in North America to draw delegates from across all industries to brainstorm digital CX solutions. Take advantage of keynote sessions, case studies and panels to initiate thoughtful conversations with leaders.
TOP 5 REASONS TO SPONSOR
1. Meet hundreds of delegates who have digital as a top priority.
2. Interact with top North American brands embracing digital transformation.
3. Establish your thought leadership in Digital CX.
4. Promote your products and service offering.
5. Gather intelligence and forge key relationships.
*Limited exhibit space and sponsorship packages are available.
DON’T MISS THIS OPPORTUNITY TO BE AT THE CENTRE OF ACTION! TO LEARN MORE, CONTACT SIMON WREN AT 1-866 298-9343 X 229 OR EMAIL [email protected].*Limited exhibit space and sponsorship packages are available.
Register online at www.DigitalCustomerExp.com
ATTENTION MAILROOM: If undeliverable, please forward to: President/Chief/SVP/VP/Director/Manager//Digital Customer Experience | Customer Loyalty | Digital Marketing | Digital Customer Service | Customer Care | Operations
Registration fee: The registration fee includes luncheon, refreshments, networking breaks, continental breakfast, and original course materials. Payment is required in advance and can be made by company checks, VISA, MasterCard, or American Express. Please make checks payable to Strategy Institute Inc.
Early Bird special: Expires on June 24th, 2016. Cannot be used with group discount.
Group Discount: A Group Discount is offered for this conference (not in combination with any other offer). To be eligible for the Group Discount, delegates MUST register at the same time. The total discount per delegate (including applicable group discounts, etc.) MUST not exceed 25% of the regular conference costs.
Cancellations: Must be received in writing by August 30th, 2016. You will be eligible for a prompt refund less a $495.00 administrative fee. If you register for the program and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above. If you are unable to attend, delegate substitution is permitted up to, and including, the day of the conference.
Admission Policy: Strategy Institute reserves the right to restrict entry to the conference to any individual. Any such person requested to leave the conference site shall do so immediately upon request, whether previously issued a badge permitting entry. There is no refund payable with respect to anyone refused entry. Any information obtained at the conference cannot be relied upon for any particular set of circumstances, cannot be taken as professional advice or opinion. Attendees must consult with the appropriate professional before acting in response to information obtained at the conference.
Evening Social Activities: Please drink responsibly. Strategy Institute shall not be liable for any consequential damages and/or personal injuries caused by excessive or irresponsible alcohol consumption.
4 EASY WAYS TO REGISTER
Tel: 1-866-298-9343 ext. 200 Email: [email protected] Web: www.digitalcustomerexp.comMail: Strategy Institute, 230 Park Avenue, NY 10169
Conference only $2,195 $2,795
Conference + 1 Workshop $2,690 $3,290
Conference + 2 Workshops $2,985 $3,585
CX Professionals Regular
SAVE $200Register by June 24th
GROUP BOOKINGS: RECEIVE 25% DISCOUNT. REGISTER FOUR DELEGATES AND EACH PERSON WILL RECEIVE A 25% DISCOUNT
CONFERENCE CODE: 116032
TuesdaySeptember 13th, 2016
WednesdaySeptember 14th, 2016
Register online at www.digitalcustomerexp.com
Workshops Only $595 - EACH
Meet + Network + Learn From