SUCCESS STORIES CREATING VALUE FOR CUSTOMERS...Success stories creating value May 9, 2019 Page 12...

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SUCCESS STORIES CREATING VALUE FOR CUSTOMERS Landvetter, May 9 th 2018 Danilo Werner, Region Europe / Global Sales and Market Development

Transcript of SUCCESS STORIES CREATING VALUE FOR CUSTOMERS...Success stories creating value May 9, 2019 Page 12...

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SUCCESS STORIES CREATING VALUE FOR CUSTOMERS

Landvetter, May 9th 2018

Danilo Werner, Region Europe / Global Sales and Market Development

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Customer from Chlorine Industry

Country: Israel

Location: Dead Sea

Production of Bromium; Magnesium; Potash; Chlorine

Detail: 428m below sea level; +45°C

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Situation for DSM in 2015

1 Compressor Operation – Low reliability - #1

1 Compressor Operation – Low reliability - #2

1 Compressor Out of operation - #3

1 Compressor Out of operation - #4

• Necessary 2 compr. to keep the plant in operation

• #3 and #4 needed major repair

• DSM was planing to repair the compressor at site

• Limitation of resources at site

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What convinced our partner on-site

‘‘Lack of project management skills on-site. We will not get out of this situation

alone – Burckhardt will help us’’

‘‘‘Your will receive new compressors - warranty as new’’

‘‘Less expensive compared than doing it by ouselves’’

‘‘Quality of Burckhardt Compession – Included mechanical test run’

‘‘Lower risk at the Service Center working under 45°C or in a Chlorine Site’’

‘‘We will upgrade your compressor with latest technology’’

‘‘Strong consultancy support on-site’’

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Sales Project – PO

2015

2016

2017

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Project Execution

Removal of the

compressor

Arrival at the service

center

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Project Execution

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Project Execution

Laser control

of the

crankcase

Complete

repair

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Project Execution

Cylinder:

Inspection

Machining

Test

Pinting

Parts:

Repair

&

Replacement

&

Re-use

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Project Execution

Compessor:

Assembley

Test Run

Customer Visit

Disassembley

Packing

Shipping

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Project Execution

2016 201720182019*

Foundation Repair

Compressor Install

Compressor Test

Commissioning

Warranty support

Next Compressor

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Results and Time line

2016 2017 2018

55131

200118

Inst

Inst

53702 Inst

53701 Inst

2019

• All complext compressors repairs in HQ to ensure best possible quality

• Learning Organization: Delivery time was reduced after 1st project

• Quality increased, as condition of compressor was repeating over time

• Installation executed with supervsion of FSR (separated order)

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DSM from risk of total collapse back to normal

operation with great efforts of various teams.

Risk of total

collapse

Order to

BC

Inspection

Site back to

operation

3 Follow up

orders

Measurements

Repair

Assembly

Test run

Installation

Satisfied

customer

Procurement Malen

9 months

Pressure testQuality

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Customer Moment: Repsol Polímeros - Turnaround 2018

Overhaul of BC compressors in Repsol Polímeros LDPE plant

Scope: Complete overhaul of the LDPE lines 1 and 2

2 primary and 2 F6 Hyper Compressors

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Customer Moment: Repsol Polímeros - Turnaround 2018

Job preparation

May

1st

preparation

meeting

20182016

March

Challenging

news

May

> 2 year preparation period

Scope definition

Checking spare

parts inventory

Defining required

resources

Tu

rna

rou

nd

an

tic

ipa

tio

n

June

Resources

re-scheduling

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Customer Moment: Repsol Polímeros - Turnaround 2018

Activities

Repair of the plungers (subcontracted)

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Customer Moment: Repsol Polímeros - Turnaround 2018

Activities

Repair of the line 2 Hyper lube pumps at HQ during the overhaul

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Customer Moment: Repsol Polímeros - Turnaround 2018

Activities

Replacement of one of the Hyper motors (not in our scope)

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Customer Moment: Repsol Polímeros - Turnaround 2018

Activities

Reaming of the hyper/motor adaption flanges

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Customer Moment: Repsol Polímeros - Turnaround 2018

Activities

Machining of the crankcase/distance piece surfaces

(subcontracted to Metalock). Job cancelled 3 months prior to the

turnaround. Foreseen for next turnaround.

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Customer Moment: Repsol Polímeros - Turnaround 2018

Human resources

site coordination - BCES

primary line 1 - 2B3C1.38 S/N 40419

1 BCAG supervisor (Jan Siczek)

1 Repsol lead mechanic

2 outsourced lead mechanics

primary line 2 - 2B3C1.38 S/N 40420

1 BCAG supervisor (Jan Siczek)

1 Repsol lead mechanic

2 outsourced lead mechanics

hyper line 1 - F6 S/N 40421

1 BCFR supervisor (Franck Fontaine)

1 Repsol lead mechanic

2 outsourced lead mechanics

hyper line 2 - F6 S/N 40422

1 BCAG supervisor day shift (Miguel Tafula)

1 Repsol lead mechanic day shift

2 outsourced lead mechanics day shift

1 BCES supervisor night shift (Miguel Zamarra)

2 outsourced lead mechanics night shift

technical support - BCAG

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Customer Moment: Repsol Polímeros - Turnaround 2018

Job execution The turnaround started the 14th may and the

last compressor was started the 6th July.

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Customer Moment: Repsol Polímeros - Turnaround 2018

Execution

Some unscheduled activities had to be

carried out, like the dismantling, cleaning

and painting of the primaries cylinder

cooling chambers.

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Customer Moment: Repsol Polímeros - Turnaround 2018

Execution

We have coordinated all the motor

replacement related activities to avoid any

damage on the hyper bearings or

crankshaft/camshaft.

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Customer Moment: Repsol Polímeros - Turnaround 2018

After job completion

All wear parts and many capital parts replaced

Some activities had never been carried out, like replacing the o-ring

between distance piece and crankcase bodies of the primaries.

New design oil wiper packings were installed on Hyper in line 1

New electric motor for Hyper in line 2

Compressors ready to run for 5/6 years until next turnaround.

Lessons learnt

It’s important to start preparing the turnaround as soon as possible

to maximize business opportunities

We need to be prepared for all kinds of surprises – flexibility is very

important.

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Customer Moment: Repsol Polímeros - Turnaround 2018

What Our Customer Says

"The work carried out by Burckhardt Compression was very

good – the planning, technical support, follow-up, last-minute

spare parts orders and unscheduled repairs, as well as

administrative issues. They never had any difficulties adapting

to Repsol’s requirements and last-minute requests, even

though the turnaround timetable created some additional

difficulties for both parties."

André Afonso

Reliability Engineer, Repsol Polímeros

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