Success! How Four Nursing Departments Measured Outcomes...How Four Nursing Departments Measured...
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Success! How Four Nursing Departments Measured Outcomes Central DuPage Hospital, Winfield, IL OBJECTIVES • Identify three key metrics of success at the unit implementation level • State three educational strategies employed to assure successful implementation of RBC INSPIRATION • Units identified key initiatives based on shared vision for excellence • Encouraged staff to express vision for excellence, teamwork, and positive patient, family and staff experiences using appreciative inquiry INFRASTRUCTURE • Created actionable goals and developed metrics for success • Utilized process check-ins to maintain momentum • CNO required each unit to develop a key metric surrounding expansion and sustainability of RBC • Required RBC metrics to be displayed on unit quality dashboard EDUCATION STRATEGIES • Leader education - CHCM Leader Practicum - Presented RBC principles at housewide leadership meetings - Aligned RBC with current strategic plan and goals • Staff education - Utilized appreciative inquiry to focus staff on similarities of RBC with current patient satisfaction and quality improvement initiatives - RBC High Awareness Day - “Munch and Learns” - Developed meeting education templates with focus on staff development of “elevator speech” • Physician education - Bi-annual article in medical staff quarterly newsletter - CEO presented information at medical staff quarterly meeting - Centered education on RBC principles and how their team could support RBC through interprofessional relationships Sue McCoy, MS, RN, NNP-BC, NE-BC: 630.933.6083; [email protected] Claudia Mahoney, MSN, RN, NE-BC: 630.933.3527; [email protected] NICU ICU Peds/PICU Cardiology/Telemetry METRICS OF SUCCESS
Transcript of Success! How Four Nursing Departments Measured Outcomes...How Four Nursing Departments Measured...
Success! How Four Nursing Departments Measured OutcomesCentral DuPage Hospital, Winfield, IL
OBJECTIVES• Identifythreekeymetricsofsuccessattheunitimplementationlevel
• StatethreeeducationalstrategiesemployedtoassuresuccessfulimplementationofRBC
INSPIRATION• Unitsidentifiedkeyinitiativesbasedonsharedvisionforexcellence
• Encouragedstafftoexpressvisionforexcellence,teamwork,andpositivepatient,familyandstaffexperiencesusingappreciativeinquiry
INFRASTRUCTURE• Createdactionablegoalsanddevelopedmetricsforsuccess
• Utilizedprocesscheck-instomaintainmomentum
• CNOrequiredeachunittodevelopakeymetricsurroundingexpansionandsustainabilityofRBC
• RequiredRBCmetricstobedisplayedonunitqualitydashboard
EDUCATION STRATEGIES
• Leader education- CHCMLeaderPracticum- PresentedRBCprinciplesathousewideleadershipmeetings- AlignedRBCwithcurrentstrategicplanandgoals
• Staffeducation- UtilizedappreciativeinquirytofocusstaffonsimilaritiesofRBCwithcurrentpatientsatisfactionandqualityimprovementinitiatives
- RBCHighAwarenessDay- “MunchandLearns”- Developedmeetingeducationtemplateswithfocusonstaffdevelopmentof“elevatorspeech”
• Physician education- Bi-annualarticleinmedicalstaffquarterlynewsletter- CEOpresentedinformationatmedicalstaffquarterlymeeting- CenterededucationonRBCprinciplesandhowtheirteamcouldsupportRBCthroughinterprofessionalrelationships
Sue McCoy, MS, RN, NNP-BC, NE-BC: 630.933.6083;[email protected] Mahoney, MSN, RN, NE-BC: 630.933.3527;[email protected]
NICU ICU Peds/PICU Cardiology/Telemetry
METRICS OF SUCCESS
