Success Factors in Delivering DECC LA Funded Projects...Jun 19, 2013 · Success Factors in...

Success Factors in Delivering DECC LA Funded Projects

Green Deal Pioneer, Fuel Poverty and Collective Energy Switch Projects

West Midlands/Cheshire Case Studies and Lessons Learnt

Thursday 13th June 2013 9.30am-4.30pm

Welcome

Alan Yates : SHAP Chairman

THANK YOU To all the speakers

Aim To present for discussion: • An overview of West Midlands/ Cheshire

DECC LA funded projects • Success factors and lessons learnt from these

projects to support rapid adoption of best practice

• Emerging initiatives and points of contacts

SHAP Task and Finish Groups

1 Maximize the value of ECO investment for the West Midlands + Learning from DECC investment in retrofit/fuel poverty alleviation Chair: Keith Budden 2 Smart Grids and People’s Power Station energy demand management Chair: Matthew Rhodes 3 The SHAP response to the new housing standards consultation Chair: Paul Davies 4 Training, skills and jobs Chair: Pat Laughlin 5 Leadership and behaviour change – the Performance Gap Chair: Mark Gatterell

ERDF projects

AIM HIGH Accelerating Innovation in Mass Market Housing and Green Homes

BECCI Built Environment Climate Change Innovations

CoRE Centre of Refurbishment Excellence

EBRI European Bioenergy Research Institute

Science City Energy Efficiency

SBF Sustainable Building Futures

Accord ERDF Sustainable Retrofit and Smart Grids

Overview of the West Midlands/Cheshire Local Authority Projects within the National Context.

Emily Casey: Policy Advisor, Fuel Poverty, DECC

DECC Local Authority Competition

2012-13

SHAP Dissemination Event

Coventry - 13 June 2013

DECC exists to head off two risks – a shortfall in secure, affordable

energy supplies and catastrophic climate change.

Our mission is therefore to... Power the country and protect

the planet

... and our vision for 2050 is for the UK to have made a safe and

secure transition to a low-carbon economy.

We need to do this in a way that:

• minimises costs, distributing them fairly, particularly for those in

fuel poverty

• maximises benefits - new investment, new industries, new jobs,

and protection from fossil fuel price spikes, and

• supports a global transition to low-carbon development.

National context: DECC’s mission

What DECC is doing to help now

• using the Energy Bill to ensure that energy companies place consumers

on the cheapest tariff that meets their preferences

• helping provide consumers with information to shop around for the best

deals

• providing new ways pay for and install energy saving home improvements

• helping consumers understand their energy use – and decide what

improvements to make to their home

• enabling people to get money off their energy bills by generating their own

electricity

• providing targeted support to households least able to afford the costs of

rising bills

Stopping the problem getting worse in the future

• Investing in a diverse, low carbon and efficient energy mix that will protect

consumers from long term international fuel price volatility

Bills are rising … driven by global energy prices

£46 million allocated in 3 areas:

• £31 million to help low income &

vulnerable householders keep

warm with Fuel Poverty Fund

• £10 million to kick start the

Green Deal with ‘Pioneer

Places’ projects

• £5 million to set up collective

switching & purchasing schemes

– ‘Cheaper Energy Together’

DECC Local Authority Competition 2012-13

Competition supports many of these aims and will inform future policy design and delivery

Aim of DECC Fuel Poverty Fund:

• Support local authorities to reduce fuel poverty through

improvements to thermal efficiency of dwellings amongst

low income and vulnerable households.

Key features of the competition:

• £31 million funding

• 60 projects involving 169 local authorities across the

country.

• Significantly over-subscribed – received 136 applications

involving the majority of local councils in England requesting

over £60 million of support.

• 17 joint funded with the other DECC Local Authority

Competition funds (11 with GDPP, 3 with CET, 3 with both)


Fuel Poverty Fund

Importance and scope of the fuel poverty problem in the UK

• Very serious problem faced by millions of households in the UK today

• Ensuring that people are able to keep warm in their homes is a priority

for Government

• Why is it important we tackle fuel poverty?

– Help people facing difficult choices about where to spend limited

income

– Improve poor health outcomes

• Cardiovascular and respiratory conditions

• Excess Winter Deaths

– Prosperity of nation – drive economic growth

– Climate change goals


Fuel Poverty Fund

What other projects are doing – some

examples:

• Working with healthcare professionals,

including GP referrals

• ‘Hand-holding’ with case workers

• Carrying out ‘holistic’ assessments of

person and home to tailor a package of

measures and advice

• Innovative targeting of fuel poor

households with data

• Working with planners on EWI

• Focusing on hard-to-treat properties

• Jam-jar accounts, debt advice, benefits

entitlement work

• Developing future delivery strategies for

ECO funding


Fuel Poverty Fund

Aims and objectives of Cheaper Energy Together

• support a variety of innovative projects and increase awareness of

collective switching

• All had to have a focus on engaging with vulnerable consumers

• DECC aims to learn what are the most effective ways to engage

with consumers, particularly the vulnerable.

• 114 applications were received.

• Money was awarded to 31 successful projects, covering 94 local

councils and eight third sector organisations in GB


Cheaper Energy Together

Collective purchasing and switching

• Context of complex market, disengaged consumers and rising energy

prices.

• An innovative way for consumers to group together and use market

power to negotiate lower energy bills.

• Way of increasing engagement amongst consumers through a trusted

organisation.

• Different models - often involves an auction held where energy

suppliers can bid in and winning tariff selected.

• Potential for reduced costs of acquisition for supplier

• The Which? “Big Switch” is one example. Which? estimated saving

around 37,000 participants an average of £223 per year


Cheaper Energy Together

Aims and objectives of Pioneer Places:

• Kick start demand for and awareness of Green Deal

• Testing assessment and finance processes

• Establish a basis for future demand – legacy

• Developing partnerships and local supply chain

• Trying innovative approaches

Key features of the competition

• 73 Eligible bids

• 39 Successful projects

• £10 million funding

• Green Deal only = 23, Fuel Poverty & Green Deal = 11,

Green Deal and Collective Switching = 2, All three = 3


Green Deal Pioneer Places

What other projects are doing – some examples:

• Targeting private sector landlords

• Creating a network of showhomes

• Trialling different house types

• Targeting different localities – e.g., rural hard to

treat

• Working with planners and building control

• Films of improvement journeys

• Setting up centre of excellence for skills

• Developing future delivery models



What has been working well:

• Lots of learning on processes

• Awareness raised

• Lots of assessments

• Showhome development

• Future legacy e.g., partnerships,

materials, supply chain

Before:

After:



Evaluation of DECC Local Authority Competition

Plans for maximising learning

• Drawing out lessons to inform future policy development

• Gathering learning through a number of routes:

– Quantitative data (collecting monitoring information on

key indicators)

– Self-evaluation

– In-depth process evaluation (external evaluation carried

out by SE2)

– Evaluation carried out as part of individual projects

• Capturing information on any interesting, innovative, and

effective approaches being used

Evaluation aims:

• Learning what works well, what doesn’t and why

• Problems encountered and how overcome

• Sharing learning with others for the future

• Running similar competitions in the future

• What would you most like to know?

Evaluation of DECC Local Authority Competition

Contact us at: [email protected]

• Fuel Poverty Fund: [email protected]

• Green Deal Pioneer Places Fund: [email protected]

• Cheaper Energy Together Fund: [email protected]

Questions?

mailto:[email protected]




Summary description of the West Midlands/ Cheshire DECC funded projects- Headlines of emerging findings

Susan Juned: SHAP

DECC PROJECTS

Summary descriptions of the West

Midlands/Cheshire DECC funded projects

– Headlines of emerging findings –

Dr Susan Juned - SHAP

The funds

Top tier and lower tier Local Authorities were invited to submit proposals for: • Fuel Poverty Fund • Green Deal Pioneer Places Fund • ‘Cheaper Energy Together’: Collective

Switching Fund

Successful Council projects sharing findings

• Birmingham CC • Coventry CC • Dudley MBC • Herefordshire, Telford and Wrekin and Shropshire Councils • Lichfield DC • Newcastle under Lyme BC • Solihull MBC

• Stoke on Trent CC • Walsall MBC • Warwickshire CC and Rugby BC • Worcestershire CC and Worcester CC • Cheshire East Council • Cheshire West and Chester BC

• Switching • Fuel Poverty and Switching • Fuel Poverty • Green Deal

• Fuel Poverty and Green Deal • Fuel Poverty • Green Deal (switching with

BCC) • Fuel Poverty and Green Deal • Fuel Poverty • Fuel Poverty • Green Deal • All three • Fuel Poverty and Green Deal

SHAP undertook to: • Analyse and disseminate the lessons

learnt from the projects

• Enable other Local Authorities to learn from the experiences of the pilots

The evaluation report will look at: • The impact and cost-effectiveness of the projects

to assist with future scheme design

• Aspects of project delivery that proved to be particularly successful (or unsuccessful)

• Techniques that were effective in reaching households and vulnerable people

• Barriers to delivery and engagement;

Project Summaries:

• Outline of the local Authority led project and their partners

• The relationships between the partners

• The beneficiaries

• A summary of the project as in the original application to DECC before modifications

Warwickshire CC

Rugby BC

Act on Energy

Renewable Energy

Technologies Association

Warwickshire County Council with Rugby Borough Council

Two rural villages

Framework suppliers

SME’s

Third sector charity

Local Enterprise

Partnership

Fuel poverty

Process development for Green Deal Two rural villages One ‘front door’ web portal with feedback loop Build on LEAF work Existing not for profit energy advice centre with long-standing partnership Work with LEP, Local installers, RETA Existing framework procurement and energy provider Existing local data on benefits , housing standards and energy efficiency matched with national data

Worcestershire County Council with Worcester City Council

Worcester University

Students and HMOs Using tenants to conduct their own pre-assessments link to landlords for consent to engage with the Green Deal market Using a Pre Assessment tool to streamline the GDA process Skilling students to improve employability and awareness; improving their standards of accommodation Replicable to university towns Post-graduate dissertation topic for a University of Worcester student

Green Deal Pioneer HMO

Landlords

Students

Act on Energy -

Encraft

Project managers

Worcester CC

Worcester City

Training

Data

Informationdata, post- graduate

‘Worcester Energy Pioneers’

Specifically developed online tool

Energy efficiency advice charity

Lichfield District Council

Lichfield District Council

Engaging and empowering local supply chain as a channel to market for national Green Deal Providers Pipeline of GD assessments Park Homes pilot Two show homes Warm Homes Healthy People funding Training Parish Green Deal Advocates Solid wall insulation pilot ECO preparation private sector landlords and faith networks Investing in local ‘not for profit’ organisations, such as Southern Staffordshire Community Energy

Using ‘proven and trusted partners’

Fuel poverty, Green Deal Pioneer

Private sector

landlords

Faith Leaders Southern

Staffordshire Community

Energy

Parish Councils

Park Homes

Marches Energy Agency

Project managers

Beat the Cold

Local Charities

British Gas

funding

Local trades

Marches – Herefordshire, Shropshire, Telford and Wrekin Councils

ECO – ‘size of

the prize’

Green Deal Pioneer

Private Sector Landlord Green Deal

Public Sector Staff

Marches Energy Agency

Private sector landlords Non-domestic Assessments Transition Streets and community training Public sector staff Show homes in each district Road show for rural areas Eco analysis and prospectus Matched funding

Green Deal Fantastic

‘show home on wheels’ road show

Faith Leaders

Project managers

Data gathering

Transition streets

Herefordshire Shropshire

Telford and

Wrekin

Community training

Solihull Metropolitan Borough Council

Supply chain engagement and motivation Household marketing and community events Referral and legacy demand management systems - on-line referral system for installers Green Deal Provider liaison Local supply chain 35 high rise blocks will be clad in solid wall insulation using ECO funding EH Smith, New World Solar, British Gas are all providing their input to the project free of charge, including all capital works

Encraft

The Energy Savings

Trust

EH Smith

New World Energy

British Gas sponsoring £10

million ECO cladding works

High rise flats

Solihull MBC

Project managers

Private company –seeking to be Green Deal installer –

Green Deal Demonstration

Centre

Builders’ merchant opening a

training centre

Marketing activity, community engagement and analysis.

Green Deal Pioneer

Not a part of the pilot

Warm Zones

Cheshire East

Council

Cheshire West with

Chester BC

Stoke on Trent CC

Newcastle under

Lyme BC

North Staffs and Cheshire – four projects All three funds Using Fire Service Setting up CIC to build on go-lo LEAF project Transition towns Show homes

DoH Warm Homes Healthy People Fund Transition from CERT /CESP to Green Deal CERT waiting list identifying areas that best meet ECO objectives

Green Deal and Fuel Poverty

Green Deal and Fuel Poverty

DoH Warm Homes Healthy People Fund Working with Centre of Refurbishment of Excellence Centre (CORE) and Stoke College – skills training Framework agreement for local and national installers Solid wall insulation - ECO

Fuel Poverty

Transition from CERT /CESP to Green Deal Consultation and ‘buy in’ has been sought from Aspire Housing and from the Revival Home Improvement Agency.

Aspire Housing and Revival

Home Improvement

Agency.

Green Deal pioneer

Collective Switching

Fuel poverty

Cheshire Fire and Rescue, Energy Projects Plus, Oldham Council (AGMA)

Energy Projects Plus, Warm Zone, Go-Lo

Warm Zone, Home Improvement Agency, Energy Projects Plus

Owner occupiers and private tenants: Low income Disability Ill health exacerbated by cold Child under 5, or expectant mother

Small geographical area (Macclesfield)

CSCo areas, BME communities, pre-payment meters, no internet access, rural areas.

Cheshire East Council

Criteria

Birmingham and Solihull Cheaper Energy Together

Birmingham City Council

Cheshire East

Council

Coventry City

Council

Solihull MB Council

Aggregated demand with Greater Manchester Authorities

Those in fuel poverty, on prepayment meters, those interested in green energy, and those who wish to save money.

Energy Projects

Plus

All domestic bill payers, specific focus upon householders that hadn’t switched before, those more likely to be fuel poor and those on prepayment meters. Letter sent to c.20k tenants

Part of a reverse auction involving 7 schemes comprising a total of 160,315 household registrations from nearly 100 local authority areas.

Whitefriars and Midland Heart

Housing Associations

Coventry Switch and Save

Cheshire East Collective Switch

Cheshire Fire & Rescue Service

Cheshire Community Action

Oldham Council on behalf of AGMA

Carillion provided contact centre support as part of work with Birmingham Energy Savers.

5% of 98,000 vulnerable households in Birmingham and Solihull . Every home in Nechells and Chelmsley Wood Wards

Identified real savings (av. £150) in household energy bills in the most deprived wards

Partners

Consumer

iChoosr

Consumer

Partners

Consumer

Auction before switch window opened

Worked with Stay Warm Stay Well campaign and other schemes to help most vulnerable

UKTOGETHER with Exeter Together,

Cornwall Together and Scots Together

Buy For Good

Warwickshire County Council, Solihull MBC and Coventry CC - local businesses and trade association to develop support for the Green Deal supply chain Worcestershire CC and Worcester City Council - the particular problem of student accommodation in university towns. Worked with private landlords to test the Green Deal Herefordshire, Shropshire and Telford and Wrekin councils - Kick start for Green Deal activity including rural areas. Worked with community groups and public sector staff. Newcastle BC, Stoke on Trent City Council and Cheshire West and Chester Council had worked closely with Warm Zone organisations for many years and had strong links with their local home improvement agencies, housing organisations and other public sector organisations. Their expertise was used to extend support to neighbouring Chester East Council. Coventry CC, Birmingham CC, Chester East C and Solihull MBC – collective switching schemes

Generic lessons learnt: • All Local Authorities kept to the criteria set

• Previous work and partnerships and collaborative approaches

all helped. Using existing partners to deliver projects – and preparatory work - allowed councils to move quickly and deliver through proven and trusted partners

• An infrastructure connected to previous funding has been

valuable

• The timetable was tight particularly for Green Deal and more complex projects

• Capacity has been an issue given the original timeframe for the projects

• The gap between the end of CERT and CESP and the funding of these projects resulted in some problems

• The pilot projects have helped to establish the need for the Green Deal and have tested the processes - but often at a cost of great deal of extra work to project managers and delivery teams

• There were a number of Green Deal teething issues (such as concerns over Green Deal ‘ownership’ in the private rented sector, availability of finance, readiness of Green Deal Providers, accreditation of assessors and software glitches)

• Green Deal – the infrastructure of training, software and processes has been slow to be established

• Linking Green Deal and tried and trusted ‘brands’ such as the Council will build confidence

• Private sector involvement and good standards will be essential for Green Deal success

• Collective Switching: real savings in household energy bills in the most deprived wards

• Fuel Poverty: Some areas have had a great deal of work done under CERT and CESP – but much remains to be done particularly in rural areas and in ‘hard to treat’ houses

Thank you to everyone who has contributed to this evaluation

Contact

Susan Juned [email protected]

Rosemary Coyne

[email protected]





Success factors- existing delivery capacity and local infrastructure- Local Authority and third sector

Chair- Alan Yates Chairman - SHAP

David Jullien: Act on Energy

David Jullien (Chief Executive)

Warwickshire Rural Project (DECC- Fuel Poverty)

Community engagement

• Wolvey (2,000) Brinklow (1,000)

• 396 letters from LA

• AoE door knocked over 4 days

• 130 homes surveyed

• 92 homes with 112 possible measures

• Spend- £347,000 on 54 measures in

45 homes

• 32 EWI, 3 CWI, 8 LI, 11 boilers

Brinklow concrete

terraced houses

Brinklow brick clad

Prefab

Wolvey solid brick

Warwickshire/Coventry

Web Portal

• Website linking enquiry to local

contractor

• PC, tablet, smart phone format

• NES SAP calculation engine

• Variable levels of input

• Measures flagged low cost/high

saving/DIY

• Grants, case studies, contractors

• Feedback comments

• Forum Budget £38,000 (DECC 20,000, WCC

£10,000, RETA/LEP £8,000)

START WORKING ON IT

NOW!!

Heather Lammas: Sustainability Officer, Worcestershire County Council

www.worcestershire.gov.uk

Heather Lammas

Sustainability Officer

Worcestershire County Council


Background

• Working towards a Worcestershire Green Deal offer

• Opportunity to test delivery model options

• Promote take up in student private rented sector

• Students to conduct pre assessments

• Engage with landlords

54 [Slideshow Title - edit in Headers & Footers]


The project group



Results- pre assessments



Learning

• Timing is key

• Landlord buy-in

• Higher than anticipated drop out

• Cash back was not as big an incentive for students as expected

• Approach landlords for pre assessments rather than tenant


Iain Wheeler: Housing Delivery Officer at Telford and Wrekin Council

Telford & Wrekin – Energy Savers

Programme

Telford Energy Savers

Success factors – existing delivery capacity and

local infrastructure – local authority and third

sector

Telford Energy Savers – Objectives

Telford & Wrekin – in a Snapshot 1970’s New Town, population 167,000

T&W are not a Housing stockholding authority – 5 main RSLs

Telford has a mean SAP rating of 55, just 6 points above national

average, reflecting the new town status, and higher than average RSL

tenure (25%).

15 LSOA areas in Telford (areas of multiple deprivation) that

qualify for additional CSCO funding. This equals 11560 mixed tenure

properties.

835 grade I or grade II Listed Buildings, and 3025 properties

within several conservation areas (typically, Hard to Treat/solid walled

properties).

Options Appraisal Process Autumn 2012: Marches LEP task & finish Group, facilitated by MEA

Outputs of this provided a range of options, ranging from:

•Do Nothing (really?)

•Community Interest Company

•Walsall Housing Group offer

•and of course the BES framework

The T&W thinking was to consider the most commercially-minded

approach, maximising on ECO leverage, whilst also

acknowledging a lack of internal resources.

DECC PIONEER PLACES FUND

December 2012: Successful £450,000 bid to stimulate demand around

domestic energy efficiency:

Useful to test the capabilities of Carillion in this transition phase.

Carillion then appointed Green Deal Advice Midlands (GDAM) as a

‘mutual’ consortia of domestic energy assessors.

Telford Energy Savers: CES Commitments

• 90% local spend for labour and materials by year 3

• Creation of 20 new jobs

• Support for 40 young people, with a further 15 work placements

• Green Traineeship – Green Training Pilot in Sept.

• Recruitment and Training – jobs, apprenticeships and work

• Placements, equivalent to 1470 training weeks over 8 years.

• Assisting 30 SME or micro-businesses (2 days each)

The Carillion offer:

Not an ‘Energy’ company – thus making the political decision a little more

palatable

Contracts with all obligated parties – ensuring successful leverage

Aligned objectives in terms of local economic regeneration, upskilling,

Apprenticeships (i.e. Not parachuting in labour and materials from outside)

Contains a mix of delivery partners, including CICs. Mutuals,

SMEs and micro-businesses.

Supply Chain Plan is a client focused delivery plan that covers the following key

areas of the supply chain:

Analysis & Development – setting out the targets for a local supply chain

for Telford and Wrekin

Engagement, Pre-Qualification & Selection engagement – The

pre-qualification & selection of those enterprises not already part

of the TES supply chain.

Supply Chain Management, Monitoring, Incentivising, Improving

and Deployment:

Demonstrates the activities and targets for the levels of business

assistance performed to train, advice and improve our supply chain

partners.

The Challenges

A potential shortfall in local capacity to deliver the full

scope of works.

The first priority was to build a picture of local capacities in order to

create a supply chain Matrix.

METNET Request for Information (RFI) builds a map of skills available in

the local area and so gaps can be quickly identified.

RFI was based upon the top 10 measures that will feature regularly in GD

Plans, as opposed to all 46 GD Measures.

Skills Map

To highlight current gaps in local capability and presents an

Opportunity for engagement and networking workshops. These

workshops can be tailored to address a certain skills gap and so

promoted interest and information regarding the process to

become an installer of a specific trade.

However based on the Telford Skills Map, there are no critical

gaps in Capacity- based on core delivery measures.

Day 1 Supply Chain

Marketing & Community Engagement focused on two key elements:

an overarching awareness campaign, providing a “ground swell” of

activity around Green Deal through various media.

a Community Engagement programme, delivered by Carillion, Lead

Organisation and a number of community based groups that are

tasked with targeting the hardest to reach members of society.

This theme is being undertaken by a community interest company, the

Citizen Engagement CIC, following a successful tender. They will

support the growth of social enterprises and the third sector by

engaging community groups to act as ‘trusted voices’

Community engagement is of primary importance, focusing on

engaging the hardest to reach members of society, who may not be

reached by normal above the line marketing.

in many cases these groups are not only the hardest to reach but also

the most in need of support.

For Telford Energy Savers to be successful Carillion needs to engender a

positive attitude to Green Deal by informing all members of society,

enabling them to learn about, and provide access to, the programme.

Workforce Plan

• An integrated approach to resident and

schools engagement – using a single community

lead Organisation

• A customised traineeship for young people –

delivered in partnership with a local training

provider

•A targeted recruitment & training framework –

requiring supply chain to deliver jobs,

apprenticeships and Work placements

•Structured support for supply chain –

customised training to meet their needs, support

for training and professional development.

Workforce – Key Statistics Creation of 20 new and sustained jobs (of which 10 are net new roles)

• Carillion will look to reach over 200 residents over 8 years through the Beneficiary Engagement Plan – and support over 100 of these to apply for jobs, employment support, work placement and customised training

activities, guaranteeing interviews for those that complete programmes of support.

The Workforce Opportunity Plan will provide support for 40 young people over 8 years through a Customised traineeship programme and a further 15 will be

offered work placements with Carillion and our supply chain partners. • Carillion will offer 4 new Apprenticeship positions throughout the lifetime of

the contract in a variety of framework areas across the spectrum of the Green Deal customer journey. We will support 5 schools in Telford and Wrekin and 180 students in total per

annum – 540 students in the first 3 years

What we have learnt

A hard sell? Has it been effectively

marketed by DECC at all though?

Funding is complex - Marketing to be

based upon the ‘KISS’ approach.

Media has turned from dissent towards a

“claim what’s yours” approach

– we will build upon this position.

The Future An 8 year contract that will allow us to develop over time and

remain flexible to the changing funding landscape

Current prices of carbon are not great – learning from CESP, we

have every confidence this will change; we can quickly respond

To financial incentives.

Commercial Green Deal to be launched in Autumn.

ERDF funding for 2014-2020:

• Demonstration of Zero-emission and positive energy buildings

• Deep renovation of existing buildings to beyond cost-optimal

levels. We are now ready to respond and able to deliver!

Success? Its far too early to say

Thank you

Iain Wheeler

Housing Delivery Officer

Telford & Wrekin Council

[email protected]

01952 384 222


Refreshments

Success factors-private sector and local supply chain

Chair – John Barnham: Head of sustainable Investment Futures at Orbit Group

David Faulkner : Business Development manager at Homeworks Energy

TALWEN FAWR - BIOMASS SYSTEM PROPOSALS – July 12th 2012

Project: External Wall Insulation - Brinklow

•24 Houses • Mix of Council rented & Private rented • Under the Authority of WCC & Rugby Borough Council • Project Managed by Hardyman • 2 system brands elected

How did it go?

../../Videos/SBF Case Study.mov


A Successful project overall: • Happy residents -heating systems switched off, ‘new’ house. • Councillors seen to be delivering a good and caring service

• No serious issues from any stakeholders • Decent project for Homeworks Energy

What could be better?


Concern points:

• Resident knowledge/awareness was low. • Several facets of project management were dealt with by HWE • Roles & responsibilities should be specified and published

• Quality of service and delivery accountability?

• Finished job exposes trim details • Large organisations are not always geared up to drive ECO/renewable projects

Mathew Rhodes : Managing Director at Encraft

Copyright © Encraft Ltd 2013

T: 01926 312 159 | www.encraft.co.uk

Private sector and supply chain success factors

SHAP Success Factors Event

Matthew Rhodes

Sarah Price

13 June 2013



The lessons from Solihull can be summarised in three key points

1. The private sector is very keen to see the Green Deal and ECO succeed

2. Public + private (S) + private (L) + community partnership can work exceptionally well

3. The national mechanisms are too complex, and risk penalising local SMEs unnecessarily and unfairly



Local installers are very keen to see the Green Deal succeed

Surveys were conducted before and after the Pioneer Places project in Jan 2013 and end of March 2013.



Public + SME Private + MNC Private + Community partnerships deliver

No. Target No.

Total households contacted 91,790 -

Total households contacted by direct mail 17,000 -

Total number of events 11 10

Supply chain companies attending events 47 -

Participants at community events 257 -

Supply chain companies registered to participate in SEP 161 -

No. to date Target No.

Referrals from households for Green Deal Assessments 328 300

Green Deal Domestic Assessments completed 230 -

Non-domestic assessments completed 3 3

Green Deal Plans issued 0 100



The national mechanisms are still too complex and developing

• Four different GDP processes (after some filtering)

• Local installer understanding went down during the project

• No actual work happened (other than funded exemplars)



Conclusions

• Local SMEs could be the strongest advocates for the Green Deal as well as do most of the work

• Local supply chains need pro-active, well-informed and focused LA + Community support

• GDPs add significant value in logistics and customer management

• Encraft also added value by providing impartial facilitation and focus, and facilitating partnerships

• There is some way to go to secure maximum local economic benefits from these national schemes

David Shiner: Coventry City Council

Coventry City Council’s

Fuel Poverty Project

David Shiner

Domestic Energy Efficiency Manager

13th June 2013

Private housing and fuel poverty

• 72% of all fuel poor households have

incomes of less that £10k p.a.

• 48% of households with a person aged 75 or

over are fuel poor

• 36% of households that include a disabled

person are fuel poor

• 25% of households comprising a lone parent

and dependent child are fuel poor

Focusing on disabled households

• Disabled persons spend more time at home,

so fuel poverty has a greater impact

• Medical conditions can require a higher level

of warmth

• Phoned 292 households that had received

Disabled Facilities Grant (DFG) in last 2 years

• 106 expressions of interest – response

exceeded our expectations

Project implementation

• RETA installer supply chain being utilised

• 90 disabled households: 56 external wall

insulation, 6 cavity wall insulation, 27 loft

insulation, 19 boiler replacements

• 1st phase (DECC funded) – on site July

• 2nd phase (ECO funded) – to follow

• Planning permission for EWI: 21 permitted

development, 35 permission required (of

which retention/replication of features at 25)

Success Factors

• LA data and established relationship with

disabled households

• Procurement to engage local contractors

• Trading carbon to extend scope of project

• Early discussion and agreement of planning

permission requirements

• In-house resource

Ewan Jones: Energy Saving Co-op

The energy saving co-operative Success Factors: Private Sector and Local Supply Chain

13 June 2013

Supplying and saving energy

102

Co-operative backing

103

Who we are

The energy saving co-operative is a

pioneering partnership between:

1. People who want to save energy

2. Co-operatives and community groups

3. Tradespeople such as energy assessors and installers

Working together, we will maximise our impact –

combining the best of ‘Big’ with the best of ‘Local’

104

Our communities

105

Installers we met though Green Deal Pioneer Places

106

107

www.energysaving.coop

[email protected]

“The best time to plant a tree

was 20 years ago.

The second best time is now.” – Chinese proverb

Lunch

Poster Displays and discussion on Smart Grids led by Mathew Rhodes: Encraft

Success factors- Community groups/grass roots organisations

Chair- Alan Yates: SHAP and Director of Regeneration at Accord Group

Dave Green : Energy and Green Deal Advisor at Dave Green Energy Services Ltd (no powerpoint)

Phil Beardmore: Sustainability Consultant and Green Leader

Success Factors – engaging the fuel poor in collective energy

buying

Phil Beardmore

Birmingham and Solihull Together – overall headlines

• About 10,000 households engaged with the campaign, only 1422 households registered their interest in being part of a collective switch as against the target of 4900 (29% of target)

• 158 households made 331 product switches during the period as against the target of 490 households (32% of target)

• Funded by DECC

Successful in reaching the fuel poor through a neighbourhood-based financial inclusion approach

Nechells Birmingham

Solihull

North Solihull

Engagement level with BST by ward in Birmingham and Solihull:

Reaching some of the most deprived people in England and Wales

• Birmingham – 46% of expressions of interest came from the most deprived 10% of places

• Solihull – 21% of expressions of interest came from the most deprived 10% of places

• Overall – 51% of expressions of interest came from places below average for deprivation.

A strategic approach to community engagement

• Understanding that fuel poverty is a financial inclusion issue

• Recognising where people experiencing multiple deprivation go for help in their neighbourhood, and why

• Co-production of the project with a range of 17 organisations overall, who were paid

• In Nechells and in north Solihull, focus on Nechells Community First Network and Colebridge Trust as neighbourhood hubs and community gateways

Some other lessons

• The fuel poor tend to only check their bills when they are in crisis.

• We have developed a rudimentary ‘segmentation’ model to understand motivations and barriers to switching. Lack of confidence in the switching process is most widespread, not a lack of ‘trust’ in an abstract sense.

• The market is not yet ready for a sufficiently powerful collective group to be formed that can occupy the middle ground between consumer and supplier.

Some other lessons • People need to be able to access energy advice on a range of

subjects, all year round, rather than to be offered a short-term series of transactional interventions. This should include tariff advice using an enhanced social brokerage service.

• Organisations delivering financial services to the fuel poor are delivering energy advice anyway. Our job is to support and train them.

• What we have learned from this project is already influencing the delivery of other projects in Birmingham e.g. Stay Warm Stay Well, Community Energy Fit.

Thank you for listening

Phil Beardmore

@philbeardmore

Kate Sadler: Southern Staffordshire Community Energy

• Kate Sadler, Director

Green Deal Pioneer SWI Competition

The energy saving co-operative

Eco Home Open Day

• the competition ‘model’ was engaging

• local networks are extremely valuable - community / media / business

• householders are reassured by council involvement

• householders like the idea of local contractors

• householders need more than a quote!

What we learnt!

What next?

• continue to develop our local supply chain to promote energy efficiency with partners

• continue to make sure that education plays a large part of energy conservation

• work with our ‘Energy Ambassadors’ to promote energy efficiency and sustainability

As a community organisation we are well placed to give unbiased, practical information whilst promoting a ‘value for money’ local supply chain.

Energy Switch Campaigns without DECC funding

Jan Rowley: Project Manager at Wolverhampton City Council

Overview

• Direction of travel

• Collective purchasing/collective switching

• Options

• Refocus

Critical success factors

• Tool within overarching energy plan

• Economies of scale

• Defined campaign period to galvanize communications

• Clarity on the deal

• Case studies

• Data analysis

Critical success factors continued

• Understanding offer and acceptance phase

• Engage with and mobilise local stakeholders

• Regular briefings to key staff and politicians

• Responsible owner at appropriate level

• Community and Organisational Leadership

Data Findings

Wolverhampton

• Over 4,000 households registered, 1000 not offered a quote as insufficient detail entered

• Illustration of registration and switchers

• Savings; average £114, £53 per annum

• Household profile included at least 1 member in the following categories; 60% over 60, 15% disability benefit, 15% income under 13k

• Switchers 8.8% - may be higher than other schemes as those registering without sufficient information already removed from statistics

Issues Log

• Pre paid meters lowest saving ratio, onerous switching process

• Cash back offer unpopular

• Support to households challenging regime

• Lack of clarity re procurement routes

• Limited consumer experience in switching

• Added value of DECC funding

Issues log continued

• Promotion energy switch auctions to broaden consumer base and support competitive tariffs

• Potential of attracting future funding to improve energy convergence and intelligence

• Review provision and encourage evidence based support for organisations providing energy advice

Next Steps

• Feedback and planning session

• Using data to plan communication phase

• Looking to soften geographical boundaries

• Review acceptance and offer phase

• Plan with partners the support stage

• October auction investigate whole market comparison as part of offer

Roundtable sessions – Lessons learnt, success stories, barriers and recommendations for future project success (LA/ project leads as chairs)

Summary points and burning questions Susan Juned

Summary Points

• Huge commitments were made by delivery teams over and above the day job to see projects delivered and overcome barriers such as the extremely cold winter, teething problems with Green Deal Assessment software, limitations of existing Green Deal Assessment report format – eg can’t change EPC recommendations even if not appropriate (wind turbine recommendation)

• Customer journey needs to be short and clear • ECO may not help some vulnerable groups – eg those not on

benefits • Planning – can be resolved – different approaches in different areas • Advice and information needs to be available on an on-going basis • Behaviour change still a key area BUT seeing something happening is

an important catalyst • Geography is an important factor on designing a project – eg long

travel times in rural areas must be factored in • Partnerships developed through the pilots will be taken forward

Panel Debate- building on the pilots; developing the low carbon sustainable construction economy and addressing fuel poverty

Chair-Kenny Aitchison: Service manager- housing Strategy &Development at Wolverhampton City Council Andy McDarmaid: Improvement & Development Manager, Communities Group at Warwickshire County Council Rachel Frondigoun: Housing strategy officer at Lichfield District Council Richard Davies, Director, Marches Energy Agency Tomos Jones: Principal Officer, health and Housing Services Group Rita Wadey: Fuel Poverty Strategy, DECC

Questions to the panel included:

• How do we ensure spend on retrofit does benefit the local economy?

• Warwickshire is piloting an interactive web portal allowing householders to feed back on quality of work by contractors and showing where nearest relevant contractors are located.

• Why have Green Deal Plans been set up to look at Green Deals first rather than ECO?

• Currently Green Deal Assessors are writing letters to accompany Green Deal Assessment reports to clarify recommendations or comment on inappropriate recommendations made on EPCs (for example wind turbines)

• What might the priorities for ECO 2 be (from 2015)? • No decisions have been made yet. (SHAP offered to co-ordinate local

responses to provide a representative cross sector view) • Should Local Authorities take responsibility for managing ECO? • This is one question amongst many about ECO and a further meeting

is proposed specifically to discuss ECO.

Questions to the panel included (2):

• Has collective switching got a future?

• There is no evidence that collective switching has stimulated collective energy buying that has changed the market and some offers were ultimately disappointing. There seems to be a cultural challenge around we don’t switch habitually in the UK. Perhaps another 12 months opportunity for current model. Future schemes should look at offering whole market comparisons and enhanced responses to customers with the most difficult barriers to switching. HOWEVER collective switching campaigns have raised awareness of the links between fuel poverty, financial inclusion and the health and wellbeing agendas. IMPORTANTLY there is evidence that even a £50 annual saving can be used as a bargaining chip to allow exisitng debt to be rescheduled taking a household into an improved financial inclusion strategy for the future.

Next Steps

• Final report to be published by the end of June – see www.shap.uk.com

• SHAP has 5 task and finish groups that would welcome volunteers

• Any comments, information, queries and corrections are very welcome

http://www.shap.uk.com/

Success Factors in Delivering DECC LA Funded Projects...Jun 19, 2013 · Success Factors in...

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