Success Community Wizard Overview
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Transcript of Success Community Wizard Overview
Success CommunityProfile Wizard Overview
[email protected] Profile
@helenastarclinkedin.com/in/helenastarc
Helena StarcSenior Director, Success Community
Success Community Profile Wizard - What, When & Why
What: 3-step wizard to display upon login for all new & returning Community members
When: Launches Friday night March 17th, 2017
Why: Welcome community users, encourage richer engagement, & build connections• Prompt users to enter or update profile information to improve networking & enable
targeted engagement• Display “matched” groups to join, & key community members (MVPs) to follow, to
increase group vibrancy & connect members to community leaders• Offer users a few informative and inspiring highlights
Suggested Action: Please update your Success Community profile, especially your product interests, industry, and Salesforce Experience.
Increasing profile completeness is our first step to delivering tailored content
We are on the path to personalize content by product interests, role, industry, location, and Salesforce experience level
Users control profile field visibility
Stepping through our new on-boarding: Step 1Profile info allows us to deliver a more personal experience
Required: Name, Experience, Role, Product Interests
Optional: Title, Company, Industry, Country, Zip, Visibility
Stepping through our new on-boarding: Step 2Matched groups & people display for viewers to optionally join & follow
Suggested User & Collaboration GroupsOne group per role & experienceOne or more groups per product interestsOne informational group
Suggested Members to FollowOne rotating MVP per role & industryPlus two community leaders
Stepping through our new on-boarding: Step 3Highlighted content is available to help newer members
Provides slider of Featured ContentInspiration from amazing members
Lists Featured Resources / Posts Helpful content authored by community members