Success Community Keynote - Dreamforce 2013
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Transcript of Success Community Keynote - Dreamforce 2013
Success Community KeynoteSuccess Community KeynoteGet your #SuccessOn!
Erica Kuhl, Director of Community@ericakuhl
Matt Brown, Advocacy Program Manager@mattybme
Safe harborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Let’s get to know YOU now!
QUESTION #1:Who traveled the farthest
to be at Dreamforce ‘13?
QUESTION #2:Who’s been a
salesforce.com customer the longest?
QUESTION #3:Who’s done the most recent
password reset?
QUESTION #4:Who’s grandma knows what
they do for work?
Keynote Agenda
• Success Community: Past & Present
• Communities Roadmap Demo
• Advocacy Programs Update: User Groups & MVP
• Success Community Activities: Dreamforce 2013
Success Community Through the Years
2005 20062007 2010
Built on the Salesforce Communities platform
The place for customers to:•Engage with other customers•Share feedback•Ask questions•Interact with peers & us
Success Community Today
936,000+ Registered Community Members
230,145 Unique Visitors Per Month
41,000 New Members Per Month
2,000,000+ Page Views Per Month
What does Community mean to salesforce.com?
80% Who Post a Question Get a “Quality” Answer
3500 Questions Per Month
12,000 Answers Per Month
40% Questions get Answered by a MVP
Community is Peer to Peer Success
1100+ Community Delivered Ideas
2,053 Community Comments Per Month
11,071 Community Votes Per Month
60 Delivered Ideas Per Release
Community is Customer Innovation
Community is Collaboration
8,301 Posts Per Month
11,064 Comments Per Month
629 Topics “Talked About” Per Month
417 Collaboration Groups (how many customer vs. official)
What’s next for the Salesforce Communities
Platform?
Fabrice TalbotFabrice Talbot
Communities Product Manager, SalesforceCommunities Product Manager, Salesforce
Stephen HsuStephen Hsu
Communities Product Manager, Salesforce
@steveyhsu
Communities Product Manager, Salesforce
@steveyhsu
Matt BrownMatt Brown
Advocacy Program Manager, Salesforce
@mattybme
Advocacy Program Manager, Salesforce
@mattybme
How many of you are a member of your local user
group?
User Group Program Today
161 Global User Groups run solely by customer volunteers
51 International and 8 Vertical/Industry
50,000+ User Groups Members
135 User Groups Meetings/Month
June ‘13 Program Re-launch simplified user group experience leveraging Chatter Groups and standardization
4 Easy Steps to Joining a User Group
1. Navigate to success.salesforce.com/usergroups
2. Search for a group (alphabetically listed)
3. Click on the User Group tile
4. Click “Join”
NOTE: Once the user group leader has “accepted” your request to join, you’ll be notified via email
User Group Leaders stand up
and be recognized!
THANK YOU!!!
115 Salesforce MVPs
80% #askforce answers
40% Questions Answered by MVPs
Channels: Answers, User Groups, Ideas, Bloggers, Developerforce, LinkedIn, StackExchange, Twitter & Collaboration
MVP Program Today
• New set of participants awarded with each seasonal release
• Awarded for activities in the online and offline communities during the prior year
• Year long term with the opportunity to be re-rewarded based upon the prior years contribution
MVP Program Details
Accessible Knowledgeable Leaders
Characteristics of a MVP
Next Nomination Process for Winter ‘14 is Coming
Soon!
Success Community Zone (#SCZ) (Hilton Grand Ballroom)
Community-Led Sessions(MVP & User Group Leaders)
Get Your #SuccessOn at #DF13!
Community Live Podcast Station
Community Mini-Theater
Genius Bar
Customer Journey Wall (#DF13Wall)
Community Lounges/Charging Stations
Advocacy Program Kiosk
Social Head Shots
Meet-up Tables & Collaboration Station
Community Games - Passport Punch
FREE Specialty Coffee Drinks!
Unique sessions run entirely by our top community advocates
Click here for all Community-Led Sessions
Dreamforce to You(success.salesforce.
com)Bring the #DF spirit to the
greater Success Community and keep the #DF spirit alive all year
long
Community @ Dreamforce (Dreamforce Org)
Your one-stop-shop for resources, PowerPoint
presentations, scheduling information and more for
the Success Community at Dreamforce.
Matt BrownMatt Brown
Advocacy Program Manager,@mattybme
Erica KuhlErica Kuhl
Director of Community,@ericakuhl
Fabrice TalbotFabrice Talbot
Communities Product Manager
Stephen HsuStephen Hsu
Communities Product Manager@steveyhsu