Success and failure with information technology
Transcript of Success and failure with information technology
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MOHAMMAD SHOAIBHAMZA ASLAM
ZAHEER
AHMEDGHAZI
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Success and failure with it
y Success with IS:-
y When IS gives the accurate and effective information tomake decision so that its considered successful IS
y Failure IS:-
y Some time IS not give the desired result to the users
because users give the inaccurate and inadequate ininput to IS.
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MANAGEMENT CHALLENGES
y INFORMATION SYSTEM FAILURE
y COURSES OF INFO SYSTEM SUCCESS & FAILURE
y MANAGING IMPLEMENTATION
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PROBLEMAREASy DESIGN
y DATA
y COSTy OPERATIONS
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INFORMATION
SYSTEM
DESIGN
OPERATIONS DATA
COST
PROBLEMAREAS
USER INTERFACE:
How user interacts with system;
hardware,
On-screen commands and
responses
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CAUSES OF INFORMATION SYSTEMSUCCESS & FAILURE
y IMPLEMENTATION
y LEVEL OF COMPLEXITY & RISK
y CHALLENGE OF BUSINESS REENGINEERING
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INNOVATONPROCESSACTOR CHARACTERISTICS &
DEMOGRAPHICS
SOCIAL STATUS
EDUCATION
SOPHISTICATION
ACTOR ROLES
PRODUCT CHAMPION
BUREAUCRATIC
ENTREPRENEUR
GATEKEEPER
INNOVATIVE
BEHAVIOR
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FACTORS IN IMPLEMENTATION
OUTCOME
DESIGN, COST,OPERATIONS,DATA
y USER INVOLVEMENT & INFLUENCE
y MANAGEMENT SUPPORT
y LEVEL OF COMPLEXITY / RISK
y MANAGEMENT OF IMPLEMENTATION PROCESS
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MANAGEMENTOFTHE
IMPLEMENTATIONPROCESS
y DEFINE REQUIREMENTS
yASSESS COSTS, BENEFITS, SCHEDULES
y IDENTIFY INTEREST GROUPS, ACTORS,DETAILS
y TRAIN END USERS
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GOO
DMANAGEMENT
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POORPROJECTMANAGEMENT
y COST OVERRUNS
y TIME SLIPPAGE
y TECHNICAL SHORTFALLS IMPAIR PERFORMANCE
y FAILURE TO OBTAIN ANTICIPATED BENEFITS
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WHAT
CAN
GOWRO
NG?yANALYSIS:
y Incorrect allocation of time, money resources
y Too little preliminary planning
y Improper staffing
y Excessive promises
y Incomplete requirements
y
Users spend insufficient time helping team gatherinformation
y Poor user interviews
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WHAT
CAN
GOWRO
NG?DESIGN:y Little or no user input to design
y No built-in flexibilityy Lack of organizational impact analysis
y Functional specifications inadequatelydocumented
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WHAT CANGOWRONG?
PROGRAMMING:y Underestimated time, cost
y Incomplete specifications
y Not enough time for program logicy Time wasted on writing code
y Insufficient use of structured design, object-oriented techniques
y Programs inadequately documented
y Requisite resources notscheduled
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WHAT CANGOWRONG?
y TESTING:
y Underestimated time & cost
y Disorganized test plan
yAll direct users not involved until conversion
y Inappropriate acceptance tests
y Management doesnt sign off on test results
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MANAGING IMPLEMENTATION
y CONTROLLING RISK FACTORS
y
FORMAL PLANNING & CONTROL TOOLSy OVERCOMING USER RESISTANCE
y DESIGNING FOR THE ORGANIZATION
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MANAGING IMPLEMENTATION
CONTROLLINGRISK FACTORS
y EXTERNAL INTEGRATION TOOLS: Link work ofimplementation team to users at all organizational
levels
y INTERNAL INTEGRATION TOOLS: Ensureimplementation team operates as a cohesive unit
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EXTERNAL INTEGERATIONRULESy User as team leader or assistant
y User steering committee
y
Users as active team membersy Require user approval of specs
y Distribute important minutes widely
y Users can report to management; lead training
effort and installationy User responsible for change control
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MANAGING IMPLEMENTATIONFORMALPLANNING & CONTROLTOOLS
y FORMAL PLANNING TOOLS: Help Structure,
Sequence Tasks; Budget Time, Money, Resourcesy FORMAL CONTROL TOOLS: Help Monitor
Progress Toward Completing Tasks, ReachingGoals
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MANAGING
IMPLEMENTAT
IONDESIGNINGFORTHEORGANIZATION
y ORGANIZATIONAL IMPACT ANALYSIS
y ERGONOMICS
y SOCIOTECHNICAL DESIGN
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ORGANIZATIONAL IMPACT
ANALYSISHOW WILL PROPOSED SYSTEM AFFECTORIENTATIONAL:
y
STRUCTURE ?yATTITUDES ?
y DECISION MAKING ?
y OPERATIONS ?
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Conclusion
Success and failure is depend upon four factorsDESIGN,COST,DATA,OPERATION so to control
failure we have to implement external and internalintegration tool. To move towards success.
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