Analyzing Transactions into Debit and Credit Parts Chapter 2.
Substantiating Debit Card Transactions
description
Transcript of Substantiating Debit Card Transactions
![Page 1: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/1.jpg)
Copyright © 2013 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
Substantiating Debit Card Transactions
![Page 2: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/2.jpg)
2
Substantiation
What is substantiation?• Substantiation is documentation that an
expense is qualified. • The IRS requires that HRA funds be used for
qualified expenses only.
![Page 3: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/3.jpg)
3
Substantiation
When will you be asked to substantiate? • For card transactions used to pay expenses
from your HRA.
![Page 4: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/4.jpg)
4
Notification Requests
How will I be notified I need to substantiate?• By mail or email.
![Page 5: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/5.jpg)
5
Claim Matching
What is claim matching?• Once the electronic claim is received by
HealthEquity from Florida Blue, our system can match it to your debit card transaction.
• Claims can be automatically matched to card transactions based on the date, amount and vendor.
![Page 6: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/6.jpg)
6
Claim Matching
When will the claim not automatically match to my card transaction? • If you pay for more than one date of service at a
time.• If you pay a discounted or partial amount at the
time of service.• If HealthEquity does not receive the claim from
Florida Blue (dental or vision).
![Page 7: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/7.jpg)
7
How to Claim Match
If the claim and card transaction do not automatically match, you can match them from your member account. Select Reimbursement Account Detail from the My Money tab:
![Page 8: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/8.jpg)
8
How to Claim Match
Select the Debit Card tab:
![Page 9: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/9.jpg)
9
Member Claim Matching
To match the claim or submit your documentation select the Submit Documentation box:
![Page 10: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/10.jpg)
10
Submitting Documentation
Select your option to submit documentation:
![Page 11: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/11.jpg)
11
Matching Claims
Check the box next to the claim(s) that you paid with this debit card transaction:
![Page 12: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/12.jpg)
12
Member Match
Your medical claim from Florida Blue is now matched to the debit card transaction. This transaction has been substantiated:
![Page 13: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/13.jpg)
13
Other Options For Substantiating
• Upload your documentation and/or explanation of benefits directly to the debit card transaction from your member portal.
• Send your documentation by mail, fax or email (contact information is included in the substantiation letter you received).
• Use the HealthEquity mobile app.
![Page 14: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/14.jpg)
14
Use The Mobile App
• On-the-go access • Manage debit card transactions• Take a photo of documentation with
phone and link to card transactions• Match claims to card transactions
Available for iOS and Android
Convenient, powerful tools:
![Page 15: Substantiating Debit Card Transactions](https://reader033.fdocuments.in/reader033/viewer/2022050821/56816252550346895dd29a69/html5/thumbnails/15.jpg)
Expert friends
15
Always availableOur member services are taking calls 24 hours a day, every day of the year
Every step along the wayWe are here to answer any questions you have and help you maximize your savings
Call todayLet us conduct a personal assessment of your plan options
877.223.5329