Subscription Billing 101
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Transcript of Subscription Billing 101
April 10, 2023 1
Subscription Billing 101Donna McPhee
Customer Success Manager
Monday, April 10, 2023 2
Speaker Introduction
Donna McPhee, Customer Success Manager
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
E: [email protected]: 888.519.1425 x415
Monday, April 10, 2023 3
Fusebill Introduction
Fusebill automates invoicing, billing and collections for subscription based companies. • We pride ourselves on our customer
support and service • and measure our success by our
customer’s success.
• Our customers rely on Fusebill to: – reduce costs– speed cash collections– extend their customer lifecycles.
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Monday, April 10, 2023 4
Agenda
1. Subscription Economy and Billing Overview2. Payment Platforms vs. Payment Gateways3. How Automating Billing Saves Money4. How Automating Billing Makes you Money5. Billing service features 6. The Fusebill Difference 7. Wrap Up and Questions
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Monday, April 10, 2023 5
What is the subscription economy?
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
It’s no longer about selling a product one at a time, but about offering a service.
No matter what your industry, subscriptions are growing by leaps and bounds.
Forrester Research predicts by 2016 subscription licensing models will reach 50% of the total software license market.
Monday, April 10, 2023 6
Billing Service Overview
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
For businesses with products or services billed on a recurring bases, a billing service:
• Reduce costs, • Improve customer response times,• Streamline operations
Automated Billing for Subscription Based Companies:
• Recurring billing and payment solutions, • Invoicing and credit card collections,• Real-time visibility to key subscription metrics
Monday, April 10, 2023 7
Platforms vs Payment Gateways
Payment gateways:• Connect you, your customer, your customer’s credit card provider and your bank.• Securely validate your customer’s card, • ensure funds are available, • and deposit funds into your bank.
To process an electronic transaction online you need a payment gateway. While some provide basic recurring capabilities this costs extra and is limiting.
Payment platforms are more robust in 5 key areas:
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
1. Billing Intelligence
2. Customer Management
Monday, April 10, 2023 8www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
5. Reporting & Analytics.
4. Data Portability & Lock-in
3. Failures & Chargebacks
Monday, April 10, 2023 9
Automated Billing SAVES Money
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
An automated billing service : Eliminates revenue leakage Reduces passive churn by automatically implementing dunning rules Eliminates manual clerical work Allows end clients to manage their own accounts and payment methods, which
dramatically reduces inbound calls Eliminates IT requirements for subscription billing reporting.
HOW?
Monday, April 10, 2023 10
Automated Billing MAKES Money
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
An automated billing service : Builds better customer relationships which lead to longer customer relationships. Encourages upselling and cross selling. Makes building your product catalogue easier.
HOW?
Monday, April 10, 2023 11
The Fusebill Service
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Features• Fusebill’s recurring billing and payments platform manages your recurring billing needs throughout the customer lifecycle – from
signup or account creation, through recurring payments and invoices, dunning and customer communication.
• Fusebill supports your entire organization – from accounting and billing operations, through sales, marketing and management.
Credit card payments Recurring invoices and Payments Flexible Pricing and Discounting Integration & APIs Make Billing easier Tax Management Account Management Subscription Management Mobile payment application Salesforce Integration Webhooks
Monday, April 10, 2023 12
Pricing Plans
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Fusebill has the power and flexibility to define subscription pricing plans to meet your business needs – now and as you grow:
Price using: one-time, recurring, usage and volume based plans.
Automate: one time ongoing discounts, coupons, and free trials.
Monday, April 10, 2023 13
Billing and Invoicing
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By seamlessly integrating invoiced customers and credit card customers Fusebill’s recurring billing platform automates all of your billing processes.
With Fusebill you can:• Create invoices.• Automate email delivery.• Add your logo & customize invoice appearance.• Set payment terms per client (30 days, 60 days) and automate
dunning emails.• Detailed reporting on outstanding balances & collections.• Adjust invoices with manual discounts, charges and refunds.• Accept offline payments (cash, checks) and associate with invoices.• Publish online.
Monday, April 10, 2023 14
Account Management
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Manage: customer lifecycles, subscriptions, prevent billing errors, save time and money.
Fusebill: makes billing easier, frees up your IT team, centralizes customer management, subscriptions, and financial transactions.
Monday, April 10, 2023 15
Web Self Service
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A Self-Service Portal Reduces Lifecycle Costs.
Your customers can:• View past and current invoices online.• Update contact and billing information.• View payments.• Renew subscriptions.
Monday, April 10, 2023 16
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Hosted Checkout Pages:• A quick and easy way to offer subscription services online. • Secure and affordable.• No development skills required. • Removes data storage risks.• No hosting charges.
Monday, April 10, 2023 17
Customer Communications
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View and resend emails to customers Strengthen customer loyalty Increase brand awareness. Build long lasting relationships.
Monday, April 10, 2023 18
Reporting
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Real time analytics to manage your business.
Accurately track accounting ledgers.
Track Revenue and deferred revenue.
Executive Dashboard provides real time visibility to key metrics.
Monday, April 10, 2023 19
Integrations
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Salesforce CRM 2 Way Integration Create accounts Manage subscriptions View customer information
Without leaving Salesforce CRM!
WebhooksAn HTTP Post callback request sent to a URL in response to an event. An easy to use integration point. ‘Publish’ or ‘notify’ other systems of changes. Typically a system-system integration. Used to determine whether service needs to be started or stopped.
Web orders
OrdersUpdates
Status
Monday, April 10, 2023 20
Mobile Payment Application
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Fusebill Secure The first mobile credit card acceptance solution for subscription
and other recurring payment based businesses. Enables secure payment and commerce functionality - to help
you sell more, faster, easier! Securely accept credit card data whenever and wherever you are. Capture customer data. Automatically create customers in Fusebill. Works with your iPhone, iPad, and iPod Touch.
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Security, Reliability & Scalability
1. Security:A. PCI , SAS70B. Round-the-clock protection of data and systems.C. Secure credit card vault.
2. Reliability:A. 24/7/365 Service availability.B. SLA’s – 99.5% uptime (actual 99.9%.)C. Fully redundant.D. Multiple Data Centers – separate grids.
3. Scalability:A. Cloud based.B. Unlimited capacity.C. Capacity on demand.
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
22
High Availability
Service availability is key
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Availability is published for our:• Main website• Fusebill APP• Fusebill API
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Service & Support Structure
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24
The Fusebill Difference
Experience counts:Vision – automate billing for all subscription businesses.People – we know how to run and scale subscription businesses.Technology - scale, reliability, quality.
Product :Breadth – supports the entire organization from accounting and billing
operations , through sales, marketing and management. Flexibility – we can tailor to meet your needs. Easy to use – Intuitive UI, no technical expertise required.
Commitment to service:Available - Product experts available at all stages of implementation.Responsive – 24/7 phone, and email support as well as Twitter and FacebookFriendly – Your success is our success. We take the time to help you succeed.
www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved