Submission of remittance request to transfer fund to other Banks(within/outside Maldives)

Step-wise guidance for customers’ to use the functionality

1. Enter into your Internet Banking services using User ID and Sign on password.

2. Next screen will appear as under : Select Tab ‘Service Requests’

3. Next Screen will be as under:

Most Important Information for Customers

It will be the responsibility of the customers to enter correct account number while data input in both International Remittance Request(International Transfer) and Maldives Inter Bank Payment Request(Local Transfer) as funds will be transferred solely on the basis of account number. Therefore, customers must ensure to enter correct account number of the beneficiary. Bank will not accept the responsibility for funds transferred to a wrong account number if inadvertently input by the customers.

Please read carefully

i. This option facilitates money transfer to the Banks which are located outside Maldives. The following data input form will appear. Please fill each field carefully.

International Remittance Request:

(Note that this facility is available only for our USD account holders as transfer request can be originated from USD accounts only. However, you can request for sending remittance in six currencies viz. INR, USD, GBP, EUR, AUD & SGD).

ii. Once all fields are correctly filled, please ‘Submit’ the request.

iii. After submission, undernoted screen asking for transaction password would appear. Please enter the transaction password*.

*Please note that for having transaction password, you should have Internet Banking with transaction rights facility.

iv. On submission of confirmation details i.e. transaction password, following message on the screen would appear:

“Your International Remittance Request has been successfully submitted. Your REFID is IRRXXX. The request is pending for Branch approval. You can check the status of your request through ‘Service Request History’ menu. “

v. The status of the request can be viewed through ‘Service Request History’ menu.

vi. The undernoted screen will appear: The status would be as ‘The request is pending for Branch approval’.

vii. Also, the details of the submitted request can be viewed by selecting ‘Details’.

Please note that requests submitted between 8.30 am and 1.30 pm on a working day will be processed on the same day. Requests received at the Bank after 1.30 pm will be processed on next working day.

viii. Once the request is accepted at the branch for further processing, the status would be viewed as “Under processing’. If the status appears as “Under processing”, it is a confirmation that Bank has accepted your request and it will be processed if otherwise in order.

ix. Branch will update the final status of the fund transfer request at the end of the day. The final status would be either ‘processed’ or ‘rejected’.

• The status as ‘processed’ means branch has appropriately transferred the fund as requested by the customer.

• The status as ‘rejected’ means branch has not processed the transaction request due to incorrect data input, insufficient balance, etc. and branch will suitably update with the reason for rejecting the request.

Go to ‘Service Request History’ to view the final status.

• If transaction request is successfully processed at the branch:

• If transaction request is rejected by the branch:

Customer can see reason for rejection by clicking ‘Details’:

Continued…

i. This option facilitates money transfer to the Banks which are located in Maldives. The following data input form will appear. Please fill each field carefully.

Maldives Inter Bank Payment Request(Local Transfer)

Please note that request would be accepted i. from MVR account to transfer in MVR currency and, ii. from USD account to transfer in USD currency.

ii. Once all fields are correctly filled, please ‘Submit’ the request. After submission, undernoted screen asking for transaction password would appear. Please enter the transaction password*.

*Please note that for getting transaction password, you should have Internet Banking with transaction rights facility.

iii. On submission of confirmation details i.e. transaction password, following message on the screen would appear:

“Your Maldives Inter Bank Payment Request has been successfully submitted. Your REFID is LRRXXX. The request is pending for Branch approval. You can check the status of your request through ‘Service Request History’ menu. “

iv. The status of the request can be viewed through ‘Service Request History’ menu.

v. The undernoted screen will appear indicating ‘Status’ as ‘The request is pending for Branch approval’.

vi. The details of the submitted request can be viewed by selecting ‘Details’.

Please note that requests submitted between 8.30 am and 1.30 pm on a working day will be processed on the same day. Requests received after 1.30 pm will be processed on next working day.

vii. Once the request is accepted at the branch for further processing, the status would be seen as ‘Under processing’

x. Branch will update the final status of the remittance request at the end of the day. The final status would be either ‘processed’ or ‘rejected’.

• The status as ‘processed’ means branch has appropriately transferred the fund as requested by the customer.

• The status as ‘rejected’ means branch has not processed the transaction request due to incorrect data input, insufficient balance, etc. and branch will suitably update with the reason for rejecting the request.

Go to ‘Service Request History’ to view the final status.

• If transaction request is successfully processed at the branch:

• If transaction request is rejected by the branch:

Customer can see reason for rejection by clicking ‘Details’:

For further information/clarification, customer can write to cro.sbimale@statebank.com or call on 3323751.

State Bank of India, Republic of Maldives. www.sbimaldives.com