Sub staff trainingnew
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Transcript of Sub staff trainingnew
Personal Hygiene
Hair should be combed neatlyShave, trim moustache and beard regularlyClean fingernailClean feet. No cracked feetNo paan stained teeth
When you use a lift, if you enter into it first, hold the door until all have entered.
If you happen to be near the control panel, ask the others what floor they need, and press the button, accordingly.
CLEAN the Desks & Chamber of Higher Officials
CLEAN the Desks of other officials & staff members
Attend HOD immediately after Bell Rings
Daily clean the water glasses Serve fresh water with coasters & put glass tops Always serve water in a Tray
Serve first to the visitors and then to the officials in the chamber
Serve first to the higher official and then to the others on the dias, in case of Meeting.
Functional
Dusting the computers,printers, machines etc.,
Keep office premises clean, arrange for cleaning with the helf of sweepers
Moving computers and other machines from one place to another
Carrying portable articles like files, paper etc., as per instructions
Functional
Pinning, punching,sorting,filing,record keeping.
Handing over the records to the officials when required
Stamping,making parcles, sending envelopes
Franking of Tapal To carry the cash from office to bank
Functional
Handing over the tapal to the concerned.
Keeping the policy dockets and bringing the dockets when requested by staff
Any other oral/written orders, directives issued by the HOD/Incharge from time to time
• Avoid loud ringing tones of your cell phones.
• Keep your mobile in vibration mode or low ring tone.
• Don’t use mobile in HODs Chamber when attending
the duties.
• Speak politely in low voice over phone
• Do not engage mobile for a long time when officials
are calling.
•Answer call immediately after ring
•Tell first “LIC of India” and then the department/Branch
•Ask the caller , “To whom am I speaking ?”
•Practice good listening skills
•Use pleseant, congenial and friendly tone
•Hand over the phone immediately to the concerned person
Switch ‘ON’ & ‘OFF’ – Lights & Fan / AC before & after office timings.
When situation demands, render your services after office hours & Sundays also.. Ex: Meetings, Conventions & Closings.
Don’t just drag the time in office. Be attentive & act smartly.
Have a pleasant tone and be courteous Don’t sound rushed Pause at appropriate placesExpressivenessLower, mellow pitch
• Feel good about your work• Smile• Have a positive attitude•Refrain from using office supplies for personal use•Refrain from using swear words•Avoid emotional outbursts•Don’t groom yourself in public•Respect others’ cubicle/office space
Don't be disruptive to others while eating
Keep noise to a minimum Avoid taking part in office
gossips Always be on time. Don't "borrow“ Do the things in the right
priority. Always identify yourself, with
both your name and company or department.