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    Technical StyleA 2-part introductory workshop

    Presented by Edwin Hollonfor Kyung Hee University - Suwon, South Korea

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    Introduction- What is Technical Style?

    When you think of the word style, what comes to mind? Perhaps you think of the latest clothes fashions or

    maybe automobile designs. These are fine examples, but this is a class about technical writing. So, how does

    style apply in this context?

    As students, most of you are probably familiar with some sort of style guide, such as the Chicago Manual of

    Style. These types of guides contain lots of rules and conventions to help authors write consistently and

    follow grammar rules. So, is this what I mean when I say technical style? Not exactly.

    Of course, technical writers must pay close attention to grammar rules. They must follow all types of

    conventions and grammatical rules when they write. However, the subject of this workshoptechnical

    styleis about more than just grammatical rules and conventions.

    Technical style involves some of the most important considerations of technical writing. That is, how to

    effectively communicate with your audience. In this 2-day workshop, we will discuss some basic principles of

    technical style that will help you write more accurately, more clearly, and more concisely. In addition, we willtalk about how and when to use technical terminology and tips for proper use of commonly misused words.

    Finally, we will discuss the importance of style guides, how to use them, and even how create basic style

    guides for your writing projects.

    To learn more about style

    This workshop is based in part on Joseph M. Williams book Style: Ten Lessons in Clarity and

    Grace (8th

    edition). Because this is an introductory course, we will only briefly look at a few of

    the principles of style covered by Mr. Williams. However, if you would like to learn more

    about this topic, Mr. Williams book is an excellent resource.

    About me

    My name is Edwin Hollon and I am a professional technical communicator. I completed my

    Bachelors degree in English composition andmy masters degree in Technical Writing. I have

    worked as a technical writer in several different fields, including IT, defense contracting, and

    consumer electronics.

    For the last 3 years, I have worked here in Suwon developing user guidance, providing

    professional education and lectures about technical writing, helping to promote and expand

    the industry, and managing a wide variety of information projects. If you would like to learn

    more about my experiences as a technical communicator, you can view my professional

    profile online: www.linkedin.com/in/eddiehollon

    On the cover: Clip Language Clip & Tiepin by Koo, Jin -woog and Sim Mi-so, 2007.

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    Technical Style A 2-day Introductory Workshop 1 of 34

    Rhetorical Situation

    The rhetorical situation includes the audience (who we are writing for), the

    purpose (why we are writing to them), and the occasion (when, where, and

    how the audience will receive our message.

    Based on the rhetorical situation, we can make decision about the appropriatestyle, tone, and delivery method for our message. In the table below, consider the

    rhetorical situation (audience, purpose, and occasion) and then choose the

    appropriate message.

    Audience Purpose Occasion Message

    Retired

    travelers

    Promote

    travel sales

    Anytime

    during travel

    season

    Electronic

    specifications file

    sent by email

    Mobile phone

    users

    Instructions

    for new

    functions

    As needed

    when using

    the phone

    Printed fliers

    placed in

    mailboxes

    Residents of

    apartment

    building

    Notify about

    new water

    policy

    One month

    before

    effective date

    Television

    advertisement

    during scheduled

    programming

    Aerospace

    engineers

    Update

    physical

    specifications

    of parts

    Before rush

    deadline

    Help system

    embedded in the

    mobile phone

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    2 of 34 Technical Style A 2-day Introductory Workshop

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    Technical Style A 2-day Introductory Workshop 27 of 34

    Appendix A Commonly Misused Words

    This is a condensed list of some commonly misused words. Refer to the reference section to find more

    examples online.

    accept and except

    While they sound similar, except is a preposition that means "apart from", while accept is a verb thatmeans "agree with", "take in", or "receive". Except is also rarely used as a verb, meaning to leave out.

    We accept all major credit cards, except Diners Club.

    Men are fools... present company excepted! (Which means, "present company excluded")

    I had trouble making friends with them; I never felt excepted.

    We all went swimming, accept for Jack.

    affect and effect

    The verb affect means "to influence something", and the noun effect means "the result of". Effect can

    also be a verb that means "to cause [something] to be", while affect as a noun has technical meanings in

    psychology, music, and aesthetic theory: an emotion or subjectively experienced feeling.

    This poem affected me so much that I cried.

    Temperature has an effect on reaction spontaneity.

    The dynamite effected the wall's collapse.

    He seemed completely devoid of affect.

    The rain effected our plans for the day.

    We tried appeasing the rain gods, but to no affect.

    assure, ensure, and insure

    To assure is to intend to give the listener confidence, to ensure is to make certain of, and to insure is to

    purchase insurance.

    I assure you that I will have your car washed by the time you return.

    When you mow the lawn, ensure there are no foreign objects in the grass.

    I plan to purchase the collision policy when I insure my car.

    can't and cant

    Can't is a contraction of cannot. Cant has a number of different meanings, including a slope or slant, or a

    kind of slang or jargon spoken by a particular group of people. "Canting arms" is a coat-of-arms that

    represents meaning of the bearer's surname.

    I can't understand the dialogue in this book because it is written in cant.

    Heralds do not pun; they cant.

    I cant swim; I have never taken lessons.

    http://en.wiktionary.org/wiki/accepthttp://en.wiktionary.org/wiki/excepthttp://en.wiktionary.org/wiki/excepthttp://en.wikipedia.org/wiki/Prepositionhttp://en.wikipedia.org/wiki/Verbhttp://en.wiktionary.org/wiki/affecthttp://en.wiktionary.org/wiki/effecthttp://en.wikipedia.org/wiki/Affecthttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Musichttp://en.wikipedia.org/wiki/Aestheticshttp://en.wikipedia.org/wiki/Emotionhttp://en.wikipedia.org/wiki/Subjectivityhttp://en.wiktionary.org/wiki/assurehttp://en.wiktionary.org/wiki/ensurehttp://en.wiktionary.org/wiki/insurehttp://en.wiktionary.org/wiki/can%27thttp://en.wiktionary.org/wiki/canthttp://en.wiktionary.org/wiki/canthttp://en.wiktionary.org/wiki/can%27thttp://en.wiktionary.org/wiki/insurehttp://en.wiktionary.org/wiki/ensurehttp://en.wiktionary.org/wiki/assurehttp://en.wikipedia.org/wiki/Subjectivityhttp://en.wikipedia.org/wiki/Emotionhttp://en.wikipedia.org/wiki/Aestheticshttp://en.wikipedia.org/wiki/Musichttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Affecthttp://en.wiktionary.org/wiki/effecthttp://en.wiktionary.org/wiki/affecthttp://en.wikipedia.org/wiki/Verbhttp://en.wikipedia.org/wiki/Prepositionhttp://en.wiktionary.org/wiki/excepthttp://en.wiktionary.org/wiki/accept
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    28 of 34 Technical Style A 2-day Introductory Workshop

    complementary and complimentary

    Things or people that go together well are complementary, whereas complimentary refers to a free

    bonus gift item or giving someone a compliment.

    Orange and blue are complementary colors.

    This sales item comes with a complimentary gift.

    Jane was very complimentary about your new home.

    contiguous, continual, and continuous

    Contiguous means "touching" or "adjoining in space"; continual means "repeated in rapid succession";

    continuous means "uninterrupted" (in time or space).

    Alaska is not one of the forty-eight contiguous states.

    The field was surrounded by a continuous fence.

    The continuous murmur of the stream.

    His continual interruptions are very irritating.

    disassemble and dissemble

    To disassemble means "to dismantle" (e.g. to take a machine code program apart to see how it works);

    to dissemble means "to tell lies".

    discreet and discrete

    Discrete means "having separate parts", as opposed to contiguous. Discreet means "cautious".

    economic and economical

    Economic means "having to do with the economy". Economical means "financially prudent, frugal" and

    also figuratively in the sense "sparing use" (of time, language, etc.)[1]

    Buying in bulk can often be the most economical choice.

    The actor should be economical in his use of movement.

    He attended the School of Economic and Business Sciences.

    Leading economical indicators suggest that a recession may be on the horizon.

    The actor should be economic in his use of movement.

    e.g. and i.e.

    The abbreviation e.g. stands for the Latin exempli grati "for example", and should be used when the

    example(s) given are just one or a few of many. The abbreviation i.e. stands for the Latin id est "that is",

    and is used to give the only example(s) or to otherwise qualify the statement just made.

    A Briton is a British citizen, e.g. John Lennon.

    Tolkien's The Hobbitis named after its protagonist, i.e., Bilbo Baggins.

    A Briton is a British citizen, i.e., Paul McCartney (at the last count, there were about 60 millionBritonsSir Paul is far from being the only one)

    http://en.wiktionary.org/wiki/complementaryhttp://en.wiktionary.org/wiki/complimentaryhttp://en.wiktionary.org/wiki/contiguoushttp://en.wiktionary.org/wiki/continualhttp://en.wiktionary.org/wiki/continuoushttp://en.wiktionary.org/wiki/disassemblehttp://en.wiktionary.org/wiki/dissemblehttp://en.wikipedia.org/wiki/Machine_codehttp://en.wikipedia.org/wiki/Computer_programhttp://en.wiktionary.org/wiki/discreethttp://en.wiktionary.org/wiki/discretehttp://en.wiktionary.org/wiki/economichttp://en.wiktionary.org/wiki/economicalhttp://en.wikipedia.org/wiki/List_of_commonly_misused_English_words#cite_note-Fowler-0http://en.wiktionary.org/wiki/e.g.http://en.wiktionary.org/wiki/i.e.http://en.wiktionary.org/wiki/i.e.http://en.wiktionary.org/wiki/i.e.http://en.wiktionary.org/wiki/e.g.http://en.wikipedia.org/wiki/List_of_commonly_misused_English_words#cite_note-Fowler-0http://en.wiktionary.org/wiki/economicalhttp://en.wiktionary.org/wiki/economichttp://en.wiktionary.org/wiki/discretehttp://en.wiktionary.org/wiki/discreethttp://en.wikipedia.org/wiki/Computer_programhttp://en.wikipedia.org/wiki/Machine_codehttp://en.wiktionary.org/wiki/dissemblehttp://en.wiktionary.org/wiki/disassemblehttp://en.wiktionary.org/wiki/continuoushttp://en.wiktionary.org/wiki/continualhttp://en.wiktionary.org/wiki/contiguoushttp://en.wiktionary.org/wiki/complimentaryhttp://en.wiktionary.org/wiki/complementary
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    emigration and immigration

    Emigration is the process of leaving a country; immigration is the process of arriving in a countryin

    both cases, indefinitely.

    Ethnic communities, such as Little Italy, were created by people emigrating from their

    home countries.

    historic and historical

    In strict usage, historic describes an event of importanceone that shaped history or is likely to do so.

    Historical merely describes something that happened in the past.

    The president made a(n) historic announcement. (The announcement was of historical

    importance.)

    The office kept an archive of historic records. (The records are not necessarily of

    historical importancethey are simply records from the past.)

    imply and infer

    Something is implied if it is a suggestion intended by the person speaking, whereas a conclusion is

    inferred if it is reached by the person listening.

    When Tony told me he had no money, he was implying that I should give him some.

    When Tony told me he had no money, I inferred that I should give him some.

    When Tony told me he had no money, he was inferring that I should give him some.

    it's and its

    It's is a contraction that replaces it is or it has (see apostrophe). Its is the possessive determiner

    corresponding to it, meaning "belonging to it".

    It's time to eat!

    My cell phone has poor reception because its antenna is broken.

    It's been nice getting to meet you.

    Its good to be the king.

    The bicycle tire had lost all of it's pressure.

    isle and aisle

    An isle is a small island in a string of small islands. An Aisle is corridor through which one may pass from

    one place to another.

    He came from a small isle in the Caribbean.

    The coffee is down the third aisle on the left.

    http://en.wiktionary.org/wiki/emigratehttp://en.wiktionary.org/wiki/immigratehttp://en.wiktionary.org/wiki/historichttp://en.wiktionary.org/wiki/historicalhttp://en.wiktionary.org/wiki/implyhttp://en.wiktionary.org/wiki/inferhttp://en.wiktionary.org/wiki/it%27shttp://en.wiktionary.org/wiki/itshttp://en.wiktionary.org/wiki/itshttp://en.wikipedia.org/wiki/Apostrophe_%28punctuation%29http://en.wikipedia.org/wiki/Possessive_determinerhttp://en.wiktionary.org/wiki/islehttp://en.wiktionary.org/wiki/aislehttp://en.wiktionary.org/wiki/aislehttp://en.wiktionary.org/wiki/islehttp://en.wikipedia.org/wiki/Possessive_determinerhttp://en.wikipedia.org/wiki/Apostrophe_%28punctuation%29http://en.wiktionary.org/wiki/itshttp://en.wiktionary.org/wiki/it%27shttp://en.wiktionary.org/wiki/inferhttp://en.wiktionary.org/wiki/implyhttp://en.wiktionary.org/wiki/historicalhttp://en.wiktionary.org/wiki/historichttp://en.wiktionary.org/wiki/immigratehttp://en.wiktionary.org/wiki/emigrate
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    lay and lie

    lay (lay, laid, laid, laying) and lie (lie, lay, lain, lying) are often used synonymously. Lay is a transitive verb,

    meaning that it takes an object. "To lay something" means to place something. Lie, on the other hand, is

    intransitive and means to recline (and also to tell untruths, but in this case the verb is regular and causes

    no confusion). The distinction between these related verbs is further blurred by the fact that past tense

    of lie is lay. An easy rule of thumb is to replace the words with sit and set. If sit makes sense (e.g. sit

    down) then lie should be used (lie down). If the sentence works with set (e.g. set the book on the table)then lay should be used (lay the book on the table). To lie can also mean "to not tell the truth" - but in

    that case, the past tense is lied. A layoff is never a lieoff or lyoff.

    I lay my husband's work clothes out for him every morning. Yesterday, I decided to see if

    he paid attention to what I was doing, so I laid out one white sock and one black. He did

    not notice!

    You should not lie down right after eating a large meal. Yesterday, I lay on my bed for

    half an hour after dinner, and suffered indigestion as a result. My wife saw me lying

    there and made me get up; she told me that if I had waited for a couple of hours I could

    have lain down in perfect comfort.

    You lied to me, there is no hidden chamber!

    Is this bed comfortable when you lay on it? (Should be lie)

    Yesterday I lied down in my office during the lunch hour. (Should be lay)

    There was no reason for him to have laid down in the middle of the path, it unnerved me

    to see him laying there saying nothing. (Should be "have lain down" and "him lying

    there")

    Lie the baby down, and change his diaper (Should be lay, as lie is intransitive)

    "It could be easy for those guys to lay down. After I left, they could have just laid

    down."[2]

    I am going to lay out in the sun and work on my tan. (Should be lie. In general, the term

    lay outwhen referring to sunbathing is always non-standard usage.)

    Sorry, I lay about our appointment yesterday. (Should be lied)

    lose and loose

    Lose can mean "fail to win", "misplace", or "cease to be in possession". Loose can mean the opposite of

    tight, or the opposite of tighten. Lose is often misspelled loose, likely because lose has an irregular

    rhyme for the way it is spelled: it is more common for words ending -ose to rhyme with nose, or rose,

    but lose rhymes news or confuse. This may cause poor spellers to guess the correct spelling should

    match another rhyming word like choose, although choose is itself also an exception to the regular

    rhyme for words ending -oose (typically such words, including loose, rhyme with goose or caboose).

    We cannot afford to lose customers to our competitors.

    A screw is loose and I need a wrench to tighten it.

    If the team cannot score any points, they will loose the game.

    http://en.wiktionary.org/wiki/layhttp://en.wiktionary.org/wiki/liehttp://en.wikipedia.org/wiki/Transitive_verbhttp://en.wikipedia.org/wiki/Intransitivehttp://en.wikipedia.org/wiki/List_of_commonly_misused_English_words#cite_note-1http://en.wiktionary.org/wiki/losehttp://en.wiktionary.org/wiki/loosehttp://en.wiktionary.org/wiki/loosehttp://en.wiktionary.org/wiki/losehttp://en.wikipedia.org/wiki/List_of_commonly_misused_English_words#cite_note-1http://en.wikipedia.org/wiki/Intransitivehttp://en.wikipedia.org/wiki/Transitive_verbhttp://en.wiktionary.org/wiki/liehttp://en.wiktionary.org/wiki/lay
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    past and passed

    Past refers to events that have previously occurred, while passed is the past tense of "to pass", whether

    in a congressional action or a physical occurrence.

    Congress passed the bill limiting the powers of the President.

    History is mainly concerned with the events of the past.

    He past my house on his way to the store.

    set and sit

    When used as a verb, to set means "to place" or "to adjust to a value", whereas to sit means, "to be

    seated".

    Set the pot upon the stove.

    Set the temperature-control to 100 C.

    Sit on the chair.

    Set down over there.

    Sit the pot on the stove.

    than and then

    Than is a grammatical particle and preposition associated with comparatives, whereas then is an adverb

    and a noun. In certain dialects, the two words are usually homophones because they are function words

    with reduced vowels, and this may cause speakers to confuse them.

    I like pizza more than lasagne.

    We ate dinner and then went to the movies.

    You are a better person then I am.

    there, their, they're, and there're

    There refers to the location of something. Their means "belonging to them". They're is a contraction of

    "They are". There're is a contraction of "there are".[citation needed]

    There're five of them and they're all coming to the restaurant for their dinner; we will

    meet them there.

    whose and who's

    Whose is an interrogative word (Whose is this?) or a relative pronoun (The people whose house you

    admired); who's is a contraction for "who is" or "who has".

    http://en.wiktionary.org/wiki/pasthttp://en.wiktionary.org/wiki/passedhttp://en.wiktionary.org/wiki/sethttp://en.wiktionary.org/wiki/sithttp://en.wiktionary.org/wiki/thanhttp://en.wiktionary.org/wiki/thenhttp://en.wikipedia.org/wiki/Grammatical_particlehttp://en.wikipedia.org/wiki/Prepositionhttp://en.wikipedia.org/wiki/Adverbhttp://en.wikipedia.org/wiki/Nounhttp://en.wikipedia.org/wiki/Homophonehttp://en.wikipedia.org/wiki/Function_wordhttp://en.wikipedia.org/wiki/Schwahttp://en.wiktionary.org/wiki/therehttp://en.wiktionary.org/wiki/theirhttp://en.wiktionary.org/wiki/they%27rehttp://en.wiktionary.org/wiki/there%27rehttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wiktionary.org/wiki/whosehttp://en.wiktionary.org/wiki/who%27shttp://en.wikipedia.org/wiki/Interrogative_wordhttp://en.wikipedia.org/wiki/Interrogative_wordhttp://en.wiktionary.org/wiki/who%27shttp://en.wiktionary.org/wiki/whosehttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wiktionary.org/wiki/there%27rehttp://en.wiktionary.org/wiki/they%27rehttp://en.wiktionary.org/wiki/theirhttp://en.wiktionary.org/wiki/therehttp://en.wikipedia.org/wiki/Schwahttp://en.wikipedia.org/wiki/Function_wordhttp://en.wikipedia.org/wiki/Homophonehttp://en.wikipedia.org/wiki/Nounhttp://en.wikipedia.org/wiki/Adverbhttp://en.wikipedia.org/wiki/Prepositionhttp://en.wikipedia.org/wiki/Grammatical_particlehttp://en.wiktionary.org/wiki/thenhttp://en.wiktionary.org/wiki/thanhttp://en.wiktionary.org/wiki/sithttp://en.wiktionary.org/wiki/sethttp://en.wiktionary.org/wiki/passedhttp://en.wiktionary.org/wiki/past
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    won't and wont

    Won't is a contraction for "will not", while wont is a word meaning "accustomed" or "inclined to" (as an

    adjective) or "habit or custom" (as a noun).

    He won't let me drive his car.

    He spent the morning reading, as he was wont to do.

    He took a walk in the evening, as was his wont.

    I wont need to go to the supermarket after all.

    you're and your

    While they sound the same in many dialects, in standard written English they have separate meanings.

    You're is a contraction for "you are", and your is a possessive pronoun meaning "belonging to you".

    When in doubt, just see whether the word in question can logically be expanded to "you are".

    When driving, always wear your seatbelt.

    If you're going out, please be home by ten o'clock.

    You're mother called this morning.

    Your the first person to notice my new haircut today!

    http://en.wiktionary.org/wiki/won%27thttp://en.wiktionary.org/wiki/wonthttp://en.wiktionary.org/wiki/you%27rehttp://en.wiktionary.org/wiki/yourhttp://en.wiktionary.org/wiki/yourhttp://en.wiktionary.org/wiki/you%27rehttp://en.wiktionary.org/wiki/wonthttp://en.wiktionary.org/wiki/won%27t
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    Appendix B References

    Print Resources

    Cambridge Learners Dictionary (2nd

    Edition) Cambridge University Press

    Cambridge Advanced Learners Dictionary (3rdEdition) Cambridge University

    Press

    A Writers Reference (6th

    Edition) Diana Hacker

    The Global English Style Guide: Writing Clear, Translatable Documentation for a Global

    Market John R. Kohl

    Style: Ten Lessons in Clarity and Grace (8th

    Edition) Joseph M. Williams

    Read Me First! A Style Guide for the Computer Industry (2nd

    Edition) Sun Technical

    Publications

    Microsoft Manual of Style for Technical Publications (3rd

    Edition) Microsoft

    Corporation Editorial Style Board

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    Online Resources

    A Writers Reference online companion sitean online version of Diana Hackers style guide.

    (http://www.bedfordstmartins.com/hacker/writersref/)

    Brians list of common errors in English usage an excellent collection of common problems with English

    usage, including commonly misused words, commonly misspelled words, and frequently misunderstood

    grammatical rules. (http://www.wsu.edu:8080/~brians/errors/index.html)

    Strunk & Whites Wordsand Expressions Commonly Misused an excerpted section from the classic book

    on English style. (http://www.bartleby.com/141/strunk3.html)

    Wikipedias list of differences in meanings between British and American English a comprehensive list of

    words and their different meanings in the UK and US.

    (http://en.wikipedia.org/wiki/List_of_words_having_different_meanings_in_British_and_American_English)

    Wikipedias list of commonly misused English words a collection of common mistakes in usage that includes

    good examples of standard and non-standard usage.

    (http://en.wikipedia.org/wiki/List_of_commonly_misused_English_words)

    Wikipedias list of commonly misspelled English words a collection of common mistakes in spelling.

    (http://en.wikipedia.org/wiki/Wikipedia:List_of_common_misspellings)