STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC … V Lokeshwar Reddy...STUDY OF FINANCIAL ANALYSIS...
Transcript of STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC … V Lokeshwar Reddy...STUDY OF FINANCIAL ANALYSIS...
Airo International Research Journal May, 2016 Volume VII, ISSN: 2320 3714
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFERENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
D V Lokeshwar Reddy,Research Scholar, Dept Of Management, Sunrise University, Alwar, Rajasthan
Dr. Bhawna Garg, Supervisor, Dept of management, Sunrise University, Alwar, Rajasthan
Abstract
The article for the most part manages making the examination between the item offered by open and private division
Banks with exceptional reference of PNB and HDFC banks. What's more, it additionally makes the correlation between
the administrations offered by the two and the forthcoming of clients towards the saves money with the assistance of
poll. HDFC Bank Limited (Housing Development Finance Corporation) is an Indian saving money and monetary
administrations organization headquartered in Mumbai, Maharashtra. It has around 76,286 workers including 12,680
women[6] and has a nearness in Bahrain, Hong Kong and Dubai.[7] HDFC Bank is the second biggest private bank in
India as measured by assets.[8] It is the biggest bank in India by business sector capitalization as of February 2016.[9]
It was positioned 58th among India's most trusted brands as indicated by Brand Trust Report, 2015.[10]
Absolute monetary record size as of December 31, 2015 was Rs. 687,892 crores as against Rs. 534,855 crores as of
December 31, 2014. The Bank's aggregate pay for the quarter finished December 31, 2015 was Rs.18,283.3 crores, up
from Rs.14,930.7 crores for the quarter finished December 31, 2014. Net incomes (net interest pay in addition to other
pay) expanded by 20.7% to Rs. 9,940.7 crores for the quarter finished December 31, 2015 as against Rs. 8,234.8 crores
for the relating quarter of the earlier year
Keywords: Bank, Financial products, Public & private sector
1. Objective of the study The goal of the undertaking is " To Study the Extent
of Financial Products in Public and Private Banks with
particular reference to correlation of PNB and HDFC
Bank"
The entire undertaking is centered around the
accompanying exploration destinations:-
1. To contemplate the Financial Products of Banking
area
2. To contemplate the budgetary results of banks,
alluding to Public segment, PNB and Private Sector,
HDFC Bank
3. To look at the budgetary items and administrations
of PNB and HDFC Bank utilizing an apparatus,
Questionnaire
2. Restrictions
It was hard to discover the focused on individuals who
were utilizing money related item or administration of
both banks, PNB and HDFC bank in any structure. It
was hard to persuade individuals to fill precise data as
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
it was tedious errand for them and correlation is
likewise diffiult. Making a poll in itself was a test as
items are fluctuated and various and isolation was
troublesome.
3. Punjab National Bank, subsequent to 1895
Built up in 1895 at Lahore, unified India, Punjab
National Bank (PNB) has the refinement of being the
main Indian bank to have been begun exclusively with
Indian capital. The bank was nationalized in July 1969
alongside 13 different banks. From its unobtrusive
starting, the bank has developed in size and stature to
end up a forefront managing an account organization
in India at present. A professionally oversaw keep
money with an effective reputation of more than 110
years Largest branch system in India - 4525 Offices
including 432 Extension Counters spread all through
the co with more than 38 million fulfilled clients and
4668 workplaces; PNB has kept on holding its
administration position among the nationalized banks.
The bank appreciates solid essentials, expansive
establishment quality and great brand picture. Other
than being positioned as one of India's top
administration brands, PNB has remained completely
dedicated to its directing standards of sound and
reasonable saving money. Aside from offering
keeping money items, the bank has likewise entered
the Mastercard and platinum card business; bullion
business; life and non-life insurance business; Gold
coins & asset management business, etc. Since its
modest starting in 1895 with the refinement of being
the principal Indian bank to have been begun with
Indian capital, PNB has accomplished huge
development in business which toward the end of
March 2009 added up to Rs 3, 64,463 crore.
4. Review of literature
4.1 McKinney’s 7s model
The 7S Framework initially showed up in "The Art of
Japanese Management" by Richard Pascale and
Anthony Athos in 1981. It's about conceiving a
methodology as well as the center lies in its usage and
how this state of mind changed the achievement way
of Japanese industry. In the meantime Tom Peters and
Robert Waterman were investigating what made a
Bank great. These four creators built up the 7S model
in 1978. It went ahead to show up "In Search of
Excellence" by Peters and Waterman from where the
worldwide administration consultancy McKinsey took
it up as an essential instrument. Subsequently some of
the time it is known as Mckinsey's 7S Model.
5. Indian Banking System
5.1 Banking administration
The essential operations of banks include:
Keeping cash safe while additionally permitting
withdrawals when required :- Issuance of checkbooks so bills can be paid and
different sorts of installments can be conveyed by post
Provide individual advances, business advances, and
home loan advances (commonly advances to buy a
home, property or business) Issuance of Mastercards and handling of Mastercard
exchanges and charging Issuance of platinum cards for use as a substitute for
checks Allow monetary exchanges at branches or by utilizing
ATMs
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
Provide wire exchanges of assets and Electronic asset
exchanges between banks Facilitation of standing requests and direct charges, so
installments for bills can be made consequently
Provide overdraft assentions for the transitory
progression of the Bank's own cash to meet month to
month spending responsibilities of a client Provide Charge card advances of the Bank's own
particular cash for clients wishing to settle credit
propels month to month. Give a check ensured by the
Bank itself and paid ahead of time by the client, for
example, a clerk's check or guaranteed check.
5.3 Foreign trade administrations
Foreign trade administrations are given by numerous
banks the world over. Remote trade administrations
include:
Currency Exchange - where customers can buy and offer outside money bank notes
Wire exchange - where customers can send assets to worldwide banks abroad
Foreign Currency Banking - keeping money exchanges are done in outside cash
5.2 Other sorts of bank administrations
Private saving money – Private Banks give managing
an account benefits only to high total assets people.
Numerous money related administrations firms require
a man or family to have a specific least total assets to
fit the bill for private managing an account
administrations. Private Banks regularly gives more
individual administrations, for example, riches
administration and duty arranging, than ordinary retail
banks. Capital business sector bank - bank that guarantee
obligation and value, help organization bargains
(counseling administrations, endorsing and
consultative expenses), and rebuild obligation into
organized account items. Bank cards - incorporate both Mastercards and charge
cards. Bank of America is the biggest backer of bank
cards. Visa machine administrations and systems -
Companies which give Visa machine and installment
systems call themselves "dealer card suppliers".
5.4 Investment administrations
Asset administration - the term typically given to
depict organizations which run aggregate speculation
stores.
Support investments administration - Hedge finances
regularly utilize the administrations of "prime
business" divisions at real venture banks to execute
their exchanges.
Guardianship administrations - Custody
administrations and securities handling is a sort of
'back-office' organization for money related
administrations. Resources under care on the planet
were assessed to $65 trillion toward the end of
2004.[4]
5.5 Insurance business
Insurance specialists look for protection (for the most
part corporate property and loss protection) for the
benefit of clients. As of late various sites have been
made to give purchasers essential value correlations
for administrations, for example, protection, creating
debate inside the industry.[5]
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
Insurance endorsing - Personal lines protection
financiers really guarantee protection for people, an
administration still offered principally through
operators, protection dealers, and stock
representatives. Guarantors may likewise offer
comparative business lines of scope for organizations.
Exercises incorporate protection and annuities, life
coverage, retirement protection, medical coverage, and
property and loss protection. Reinsurance –
Reinsurance is protection sold to safety net providers
themselves, to shield them from calamitous
misfortunes.
5.6 Other money related administrations
Intermediation or admonitory administrations - These
administrations include stock merchants (private
customer administrations) and markdown dealers.
Stock merchants help financial specialists in
purchasing or offering offers. Fundamentally web
based organizations are regularly alluded to as
markdown financiers, albeit numerous now have
branch workplaces to help customers. These financiers
essentially target singular speculators.
Private value - Private value assets are commonly shut
end reserves, which for the most part take controlling
value stakes in organizations that are either private, or
taken private once procured. Private value finances
regularly utilize utilized buyouts (LBOs) to procure
the organizations in which they contribute.
Funding - Venture capital is a sort of private value
capital normally gave by expert, outside financial
specialists to new, high-potential-development
organizations in light of a legitimate concern for
taking the organization to an IPO or exchange offer of
the business.
Holy messenger speculation - A heavenly attendant
speculator or holy messenger (known as a business
blessed messenger or casual financial specialist in
Europe), is a well-off person who gives cash-flow to a
business start-up, as a rule in return for convertible
obligation or possession value. A little however
expanding number of heavenly attendant speculators
sort out themselves into holy messenger gatherings or
blessed messenger systems to share research and pool
their venture capital.
Combinations - A money related administrations
aggregate is a budgetary administrations firm that is
dynamic in more than one area of the monetary
administrations market
5.7 Government Sector Banks
The budgetary part changes secured deregulation of
approaches, solution of prudential standards taking
into account universally acknowledged practices in
admiration of capital sufficiency, wage
acknowledgment, resource arrangement and
provisioning for debilitated resources and presentation
of rivalry in the keeping money area. A few measures
towards reinforcing of supervision over banks were
likewise presented at the same time. The prudential
standards were embraced in a staged way from 1992-
93 to make the move less difficult. Till reception of the
prudential standards, twenty-six out of twenty-seven
open part banks were reporting benefits. In the primary
post-change year, i.e., 2002-03, the productivity of
PSBs as a gathering turned negative with upwards of
twelve nationalized banks reporting net misfortunes.
6. Private Sector Banks
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
The Banking Regulation Act was corrected in 1993
allowing the passage of new private division banks.
The demonstration additionally determined certain
criteria : The banks ought to have a base networth of Rs1bn.
The promoters holding ought to be least 25% of the paid up capital.
The banks ought to offer shares to people in general
inside three years of their operations. (This condition
was casual if there should be an occurrence of
numerous banks because of poor condition of capital
markets).
The main new private segment bank began operations in 1995.
The base networth necessity of Rs1bn and trouble in
getting the managing an account permit has kept the
choice open for not very many players. A number of
these banks have been advanced by the money related
organizations. After the CRB disaster (the gathering
was allowed a permit for saving money which was
repudiated after the introduction of the gathering in a
trick), RBI has not conceded any further licenses.
With accentuation on administration and innovation, it
is interestingly that Indian banks are testing the remote
banks. These banks are making substantial utilization
of innovation to give great administration keeping
pace with remote banks however to a much more
extensive gathering of people e.g. branch size has been
decreased extensively by utilizing innovation and
having less labor. This spares the expense of the
branch. What's more the ATM and so on helps
attracting extensive clients to one branch.
The new private banks are on a development stage and
are currently moving into semi-urban regions and
satellite towns to satisfy their branch extension
standards. Their mechanical edge and item
development has seen them picking up piece of the
overall industry from the slower, less productive more
established banks. These banks have focused on non-store based wage as
real wellspring of income, with their level of
unexpected liabilities being much higher then their
other partner's viz. PSU and old private area banks.
The new private banks have been reliably picking up
piece of the overall industry from people in general
segment banks.
The real recipient of this has been corporate customers who are most looked for after at this point.
7. Government vs. Private Sector Banks
According to a B & F - BRIS survey of the most
outstanding Government Banks, PNB emerges as the
best. Top Ten Banks
1. State Bank Of India
2. ICICI Banking Corporation
3. Punjab National Bank
4. Corporation Bank
5. Oriental Bank of Commerce
6. Jammu and Kashmir Bank
7. Karuk Visa Bank
8. Indus land Bank
9. Bank of Baroda
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
10. State bank of Hyderabad
8. Near Analysis
There were different weaknesses in administrations of
open area banks that lead to development of Foreign
and Private division banks in India. Today India can
gloat of its own banks, which are at standard with
universal stands of administration gave by banks world
over. PNB bank and ICICI, HDFC bank is three choice
banks in India, which are giving extreme rivalry to the
outside banks. The goal of this examination was to
discover the explanations behind the accomplishment
of the India's private division manages an account with
particular reference to HDFC in correlation of open
segment banks alluding uncommonly to PNB.
8.1 The Cutting Edge
To wind up a top you have to know your opposition
and need to convey snappier and superior to your rival.
Be that as it may, item prevalence is by all account not
the only motivation behind why the banks stay at to
however it must be joined with sound advertising
system, operational effectiveness, better client
administration
9. Punjab National Bank and HDFC bank
9.1 Punjab National Bank
Punjab National Bank was the primary bank in India to
present CBS on Finacle. Amid FY09 PNB
accomplished the point of interest of having ALL
branches connected with Core Banking Solution
(CBS), along these lines turning into the FIRST
Nationalized bank to accomplish this development.
Presently more than 38 million PNB clients spread
crosswise over 2560 focuses in the nation appreciate
the office of 'one bank - one record'. The Financial
application is running on single occasion database and
it is the biggest blend with 24000 simultaneous clients
on the planet. To take care of the expanding future
demand on IT Systems, Bank has found a way to
overhaul framework/Hardware which will guarantee
better preparing time.
9.2 Financial Services
Punjab National Bank is a noteworthy managing an
account items and administrations supplier in India. It
is positioned in #1166 position in 2008 Forbes Global
2000 rundown. It gives a wide assortment of monetary
items and administrations to an unfathomable
customer base crosswise over India. At present,
complete customer tally of Punjab National Bank is
around 35 million. It has 4540 workplaces, which
incorporate 421 augmentation counters. It is viewed as
having the capacity to test blue chip organizations in
future. 9.3 Brief History
9.4 Products and administrations
Punjab National Bank gives its items and
administrations in three separate classifications –
individual managing an account, corporate keeping
money and social saving money. In addition, it
likewise gives a few administrations in SSI segment.
In individual managing an account area, Punjab
National Bank offers investment funds reserve
accounts, credit plans, current record, ATM or
platinum cards, altered store plans and designation
offices. Its social managing an account administrations
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
are given to ranchers and ladies. In corporate keeping
money area, Punjab National Bank gives advances
against future lease rentals, money administration
administrations, EXIM fund and gold card plan for
exporters.
9.5 Financials
In 2007 offers of Punjab National Bank added up to
$3.03 billion and it earned benefits worth $0.38
billion. Resources possessed by Punjab National Bank
were worth $38.42 billion and its fairly estimated
worth was $4.76 billion.
9.6 Financial emergency
Punjab National Bank has concluded that it would
eliminate its loaning rate from October 31, 2008
onwards. Administration has chosen this move in
perspective of present worldwide monetary condition,
where keeping money and budgetary parts are
experiencing an extreme stage.
9.11 Recognitions
Punjab National Bank won 'Best IT Team of the Year
Award' at IDRBT Banking Technology grants in
2005-06. It has won 'SKOTCH Challenger Award' for
Change Management in 2005-06 and 'Best IT User in
Banking and Financial Services Industry' recompense
in 2004. That recompense was given by NASSCOM
and 'The Economic Times'.
9.12 Business and Financial Metrics
Dr. KC Chakrabarty,Chairman and Managing
Director, educated that on a standalone premise amid
the Q4 FY 2008-09, the Net Profit of the Bank
developed by 59.2% to Rs. 865 crore, the most
elevated among the Nationalized Banks. Progresses
development has prompted a 20% expansion to PNB's
greatest advantage salary. PNB's credit development is
relied upon to be around 22% for FY08 and 21% for
FY09
9.10 Associate Banks
There are partner banks that fall under PNB, and
together these seven banks constitute the State Bank
Group. They are: Punjab and Sind Bank Punjab
National Bank Plans have been declared by Punjab
National Bank to consolidation every single partner
bank.
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
230.54 billion of earlier years, recording a
development of 34% amid the year.
9.13 National Banking Group
The Bank's National Banking Group (NBG) comprises
of three Business Groups viz., Personal Banking,
Small and Medium Enterprise (SME), and
Government Banking.
Individual Banking Business Unit: During 2007-08,
Personal Banking residential stores have developed
from Rs.1,908.70 billion to Rs.2,366.45 billion,
demonstrating a development of Rs.457.75 billion
(23.98 %) as against Rs.276.84 billion amid the earlier
year. SME Business Unit (SMEBU):
SME Business Unit is actualizing different techniques
to keep up Bank's chief position in SME financing.
Advances to SME part expanded to Rs.763.29 billion
as on 31st March, 2008 from Rs.586.74 billion of the
earlier years enrolling a Y-O-Y development of 30%.
Stores under SME area expanded to Rs.1, 651.68
billion as toward the end of March 2008 from Rs.1,
9.13.1 Rural Business Group
During the year 2008-09, Rural Business Group of the
Bank comprising rural and semi urban branches,
accounting for about 70% of the branch network of the
Bank grew by Rs.298.07 billion in deposit
representing a growth of 22.8% and Rs.187.34 billion
in advances representing a growth of 23.4%. This was
against a growth of Rs.163.67 b.
9.14 HDFC Bank
HDFC Bank, consolidated in August 1994 as HDFC
Bank Limited, has its enrolled office in Mumbai,
India. HDFC Bank works in an exceedingly
mechanized environment as far as data innovation and
correspondence frameworks. All the bank's offices
have availability that empowers the bank to offer
expedient assets exchange offices to its clients. Multi-
branch access is likewise given to retail clients through
the branch arrange and computerized teller machines.
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
9.15 HDFE Bank Product and Customer Segment & Personal Banking
9.16 Study of Financial Products and Services
of PNB and Personal Banking
Punjab National Bank offers an extensive variety of
administrations in the Personal Banking Segment
9.16.1 Social Banking
Global saving money administrations of PNB are
conveyed for the advantage of its Indian clients, non-
inhabitant Indians, outside elements and banks through
a system of 84 workplaces/branches in 35 nations as
on 31 March 2009, spread over untouched zones. The
which are listed here. Items are composed with
adaptability to suit your own prerequisites. Appreciate
24 hour office through our ATMs - developing
speeadily it has crossed the 5000 imprint Watch this
space for more points of interest.
system is expanded by a bunch of Overseas and NRI
branches inside India and reporter joins with more
than 350 banks, the world over. Bank's Joint Ventures
and Subsidiaries abroad further underline the Bank's
worldwide nearness.
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
9.16.2. Administrations
Recorded on the left are Services, PNB offers to its
clients. Household Treasury Broking Services Revised
Service Charges ATM Services Internet Banking E-
Pay E-Rail RBIEFT Safe Deposit Locker Management
and Pharmacy
Vol. 2, Issue 9, December 2013
(IJRMP) ISSN: 2320-0901
17 Online International, Reviewed and Indexed
Monthly Journal www.raijmr.com
RET Academy for International Journals of
Multidisciplinary Research (RAIJMR)
Blessing Checks MICR codes
9.16.3 Government Business
PNB's linkages with Government business are far
reaching. No big surprise that out of 9315 branches in
India, around 7000 branches are directing Government
Business. The extensive system of our branches gives
simple access to the basic man to store the
accompanying Government levy and Pension
installments. These include:
PNB is a one shop giving money related
items/administrations of a wide range for huge ,
medium and little clients both household and global.
9.16.5 Working Capital Financing
Assistance developed both as Fund based and Non-
Fund based offices to Corporates, Partnership firms,
Proprietary concerns
Working Capital account stretched out to all fragments
of commercial enterprises and administrations
division, for example, IT
9.16.5.1 Term Loans
To bolster capital uses for setting up new pursuits as
additionally for development, redesign and so forth
9.16.5.2 Deferred Payment Guarantees
To bolster buy of capital types of gear.
9.16.5.3 Corporate Loans
For an assortment of business related purposes to
corporates.
9.16.5.4 Export Credit
To Corporates/Non Corporates
9.16.4 Corporate Banking
9.17 Strategic Business Units
1. Corporate Accounts Group (CAG)
2. Venture Finance
3. Lease Finance
A selective unit giving one s shopping to Corporates
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
A committed set up represented considerable authority in financing of base and other huge tasks
Exclusive set up for taking care of extensive ticket leases.
9.18 Pricing
PNB's Prime Lending Rates (PLR) are among the most
minimal Presently Bank has two PLR's SBAR for
credits payable on interest and up to one year
SBMTLR for advances payable past one year.
in India – remains for Current Accounts and Savings
Account), private-segment banks have been expanding
their CASA base consistently throughout the years.
ICICI Bank, the biggest private bank in India, has
extended its CASA piece of the pie by 218% over the
time of 2003-2008.
9.20.2 Data Analysis
Analysis 1
Which sectors bank account do you have?
9.19 International Banking Group
As on 31.03.2008, the Bank had a system of 84 abroad
workplaces spread more than 32 nations covering
unsurpassed zones. Net Profit from Bank's abroad
operations enlisted a development of 84%. The Bank
has further heightened its push in the range of
syndicated outside coin advances and took an interest
in corporate syndicated credit bargains adding up to
USD 27.57 billion amid April 2007 to March 2008,
other than amplifying a few respective offices
conglomerating US$ 933 million.
9.20 Study of money related items and
administrations of HDFC
9.20.1 Comparison of private and open banks
"Open part banks confronting firm rivalry from
private area banks"
Open part banks are confronting rivalry from their
private area partners and outside banks entering India
in all domains of money related administrations. While
open part banks appreciate a pre-famous position as
far as ease store base (additionally called CASA stores
The above graph shows that most of the peoples
having private bank account i.e. 45%. Were as only
25% peoples having public sectors bank account.
The above graph shows that age group less than 30
and 31 to 40 years having the mostly accounts i.e. 32%
and 37% respectively.
10. Findings:-
1. In the wake of dissecting the charts got by the
review, I deciphered the accompanying results.
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
2. Larger part of the general population manage the
banks on a month to month premise, trailed by
everyday schedule, trailed by twice in a week and
week by week premise, 2 on fortnightly premise.
3. The majority of the respondents are calm content
with their keeping money exchanges and dominant
part of individuals rate their exchange as incredible
and great, trailed by normal.
4. Dominant part of individuals favored private bank
took after by open bank and ultimately an outside
bank.
5. Real respondents are more fulfilled by the HDFC,
few by PNB while just 3 were fulfilled by both the
banks, PNB and HDFC Bank.
6. Dominant part of individuals imagine that HDFC
gives individual thoughtfulness regarding them.
7. Most exchanged money related result of HDFC is
records and stores, trailed via cards, installment
administrations, availability administrations, credits,
venture protection and ultimately forex
administrations.
8. Then again, exchange greatest in Accounts and
stores, trailed by individual fund, ards and in
conclusion in installment administrations in PNB.
9. In HDFC People favored credits, trailed by
installment administrations, favored availability and
cards administrations, and forex administrations and in
conclusion accounts and stores.
10. Though in PNB individuals favored installment
administrations and cards, accounts and stores, and
finally forex administrations and advances.
11. Most extreme respondents are pulled in by web
saving money, trailed by versatile managing an
account, ATM, Net keeping money, email
proclamations, last however not the slightest money
conveyance at doorstep and tele saving money in
HDFC.
12. Greater part of respondents are pulled in by safe
store locker, trailed by administration charges and
expenses in PNB.
13. HDFC money related items offerings are better and
helpful.
11. Conclusion
Helped me comprehend the fundamental budgetary
items and administrations of banks
Got an understanding into the money related results of
the of two banks, HDFC Bank and PNB Got a chance
to take a gander at banks from an alternate point of
view, breaking down the examination between the
two, concentrating on PNB and HDFC Bank
First time got the introduction of doing up close and personal poll review
Learnt to deal with data
12. Recommendations
After doing this research, I would like to suggest the
following recommendations.
12.1 HDFC Bank
STUDY OF FINANCIAL ANALYSIS AND GROWTH OF HDFC BANK: SPECIAL REFRENCE TO
INVESTMENT INSURANCE & OTHER BANKING PRODUCTS
The only concern for this bank is in terms of security.
As this is an era of recession, this bank being a private
bank, needs to develop trust and confidence of the
people in it and its products.
12.2 PNB More financial product offering
Well, firstly bank needs to work on its financial
products offerings in terms of variety in order to be at
par with private banks.
Customer orientation
They need to work on customer orientation, improving the level of satisfaction by:
providing timely services to clients
6. Shekhar, K. C. and Shekhar, Lakshmy,
“Banking Theory and Practice”, Vikas
Publishing House Pvt. Ltd., New 7. Delhi, 2006. 8. Sundaram, K. P. M. and Varshney, P. N., “
Banking Theory- Law & Practice”, Sultan
Chand & Sons, New 9. Delhi, 2006. 10. Vaish, M. C., “Money, Banking & Finance”,
Vikas publishing House Pvt. Ltd., New Delhi,
2005.
*****
more soft approach
Reduced formalities in providing services better &
convenient financial products PNB need to focus on
developing the products which are more convenient
and better.
References
1. Kothari, C.R., Social Banking and Profitability,
ArihantPublishers, Jaipur, 1991.
2. Reddy, Y. Venugopal, “Monetary & Financial
sector Reforms in India”, USB Publishers
Distributor Ltd., Delhi,
3. 2000.
4. Sayers, R. S., Modern Banking, Oxford
University Press, Oxford, 1967.
5. Schall and Haley. Introduction to Financial
Management. 5th edition. McGraw-hill, 1988.