study guide: WindoWs & doors · study guide: WindoWs & doors Learning Objectives: • The features...
Transcript of study guide: WindoWs & doors · study guide: WindoWs & doors Learning Objectives: • The features...
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study guide: WindoWs & doors
Learning Objectives:• Thefeaturesandbenefitsoftheproductsyousell.
• Howtoansweryourcustomers’product-relatedquestions.
• Howtohelpyourcustomerchoosetherightproducts.
• Howtoincreasetransactionsizesbylearningmoreaboutadd-onsalesandupsellingtechniques.
Product Knowledge:
• TheJambistheframearoundthetopandsideofawindow.
• TheSillisthepiecethatformsthebottommemberofawindowframe.Itshedswaterawayfromthewindowandwallandusuallyextends1”to1-1/2”fromthewall.
• TheFrameistheentirejambandsillassembly.
• TheSash(orVent)istheframethatimmediatelysurroundstheglass,ortheentireframeandglassassembly.
• The Stopsarefastenedaroundtheinsideofthejambtoholdtheslidingsashinplaceorprovideameetingsurfaceforaswingingsash.
• TheMullionistheconnectingpiecebetweentwoormorewindowsfastenedtogether.
• TheStoolistheflattrimpieceatthebottominsideofthewindow.
• The Apronisfastenedalongtheinteriorwallbeneaththestool,tohidethegapbetweenthebottomofthewindowandthewall.
• TheCasingisthetrimaroundtheinsideoroutsideofthewindowthathidesthegapbetweenthewindowandthesurroundingwall.
Window frame materials
Next,let’slookatthebasictypesofmaterialsusedinthewindowframe.
Wood
•Woodsasharemadewithmortise-and-tenonjointsandgluedtogether.
•Theyareusuallymadefrompineorspruce.
•Theadvantageofwoodisthatitisthestrongestandbestnaturalinsulator.
•Itiseasytoworkwithanddurableifmaintainedproperly.
•Thedisadvantageofwoodisthatitmaydecayorbedamagedbyinsects.
•Italsorequiresmoremaintenancethanothertypes.
Chapter 1: Window MaterialsModule 1: Window Construction
Tounderstandwindows,it’sbesttolearnthevariouspartsofawindow.Clickoneachcirclebelowtolearnaboutthedifferenttypes.
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Aluminum
•Aluminumframesaredesignedtocompensateforthenaturaldisadvantagesoftheframematerial.
•Theadvantageisthattheyareusuallytheleastexpensiveframematerial.
•Theyarealsomoredurablethanbarewood,arelightweightandeasytohandle.
•However,aluminumisasoftandweakmaterialthatdoesn’tholdfastenerswellanditmaycorrode,especiallyifitcomesintocontactwithasteelnailorscrew.
•Anotherdisadvantageisthataluminumisapoorinsulatorcomparedtowoodorvinyl,sosomemanufacturersinsulatethemwithextrudedvinylandfoam.
•Thesewindowsareoftensoldwithanodizedcoatingsorfactoryappliedpaintsforbetterdurability.
Vinyl
•VinylwindowsaremadefromrigidPVC(orpolyvinylchloride).
•Theyhaveinternalwebsandhollowstoenhancestrengthandenergyefficiency.Thesehollowinteriorsalsocontrolexpansionandcontraction.
•Theadvantageofvinylisthatithasasolidcolorthroughoutsothefinishcan’tchiporpeel.
•Itisalsoenergyefficient,corrosionresistantandmaintenancefree.
•Thedisadvantageisthatitcannotbepainted,althoughsomemanufacturersoffertheminavarietyofcolors.
Fiberglass
•Fiberglasswindowscontainaircavitiessimilartothoseinvinylwindows.Thesecavitiesaddinsulationpropertiestothewindow.
•Theadvantageofthesewindowsisthattheyarestableandwillnotwarp,crack,rotorbow.Theyarealsoeasytopaint.
•Theyarelowmaintenance,chemicallyresistantandstanduptothecorrosiveeffectsofsaltandchemicals.
•Thedisadvantageoffiberglassisthatitisusuallymoreexpensivethanvinyl.
Composition
•Compositionwindowsblenddifferenttypesofmaterialstogether,suchasacombinationofwoodfibersandpolymers,oracombinationoffiberglassandothermaterials.Compositionisusuallyspecifictoeachmanufacturer.
•Thesewindowsusuallyofferamoredurableandenergyefficientconstructionthanothertypesofwindows.
Understanding Window Efficiency
Thereareseveralwaystomeasuretheefficiencyofawindow.
• WindowswithanEnergyStarapprovalmeansitmeetsorexceedsstandardssetbytheUnitedStatesEnvironmentalProtectionAgency(EPA)forenergyefficiency.Thesewindowswillbethemostefficient.
• AnotherwaytoeffectivelygaugetheenergyefficiencyofawindowistoseeifithasacertificationfromtheNationalFenestrationRatingCouncil(NFRC).TheNFRCrateswindowwithseveralnumbers.Onthenextscreen,we’lllearnmoreaboutthosenumbers.
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Q: What is the difference between R-value and the U-factor?
A:TheR-valuemeasureshowsomethingresistsheatloss.AhigherR-valueonawindow,forexample,meansithashighinsulatingpropertiesandwillresistthetransferofheat.TheU-factor,ontheotherhand,measurestherateofheattransfer,butittakesintoaccounttheairflowaroundthewindowandtheradiatedheatoftheglass.TheU-factoristhebestwayoftellinghowwellaproductpreventsheatfromescaping.
Q: How do I know I’m getting an energy efficient window?
A:LookonthelabelforaratingbytheNationalFenestrationRatingCouncil.Itwillratetheenergyefficiencyofeachmodelofwindow.Thereareanumberoffactorsaffectenergyefficiency,includinghowtheframeisbuilt,thetypeofglassused,thetypeoflow-emissivitycoatingontheglassandtheweatherstripping.
Q: Are there building code regulations on the windows I buy?
A: Windowsmustmeettwosafetyguidelines:windloadandhumanimpact.Standardfactory-builtwindowsmeetmostwindloadrequirements.Alwayscheckwithlocalcodestomakesurethewindowsyoubuycomply.
Q: What does “cladding” mean, when referring to a window?
A:Claddingisanexteriorlayerofvinyloraluminumcoveringawoodframe.Itisgenerallyonlyonthesideofthewindowthatfacestheoutside.Thecladdingprovidesadditionalprotectionandweatherresistanceforthewindowframe.
Upselling
• Vinylwindowshaveframesandsashcornersweldedtogethertopreventwaterinfiltration.However,inbetterqualitywindows,theseseamsarenearlyinvisibleforasmoothfinish.
• Lessexpensivevinylwindowsmaytwistanddistortwhenexposedtotemperatureextremes.Encourageyourcustomertobuybetterqualitywindowsdesignedwithmorevinylandmetalreinforcement.
Taking it to the Floor:
• TheU-factormeasureshowwellthewindowcankeepheatfromescapingtheindoors.Thelowerthenumber,themoreefficientthewindow.Thisnumberisespeciallyimportantduringthewinterheatingseason.
• TheSolarHeatGainCoefficient(orSHGC)measureshowwellaproductblocksheatfromthesun.Lowernumbersmeantheproductisbetteratblockingheat.Thisnumberisimportantduringthesummercoolingseason.
• TheVisibleTransmittance(orVT)numbermeasureshowmuchlightpassesthroughthewindow.Thehigherthenumber,themorelightpassesthrough.
• TheAirLeakage(orAL)measureshowmuchairfromtheoutsidepassesthroughthewindowintothehome.Thelowerthenumber,thebettertheproductisatkeepingairout.Formoreinformation,visithttp://nfrccommunity.site-ym.com/?page=RetailerAssistance.
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• Ifyourcustomerwantsthedurabilityofvinyl,butwantsamoreupscalelookontheinsideofthehome,suggestcladwoodwindows.Thesearecladwithvinyloraluminumonthesurfacefacingtheexteriorofthehouse,andhavethewoodexposedontheinsidesoitcanbestained.
Add-On Sales
Somecustomersmaywantnewwindowsfortheirhome,butarenotabletoaffordthepurchaseandinstallationcost.Forthosecustomers,offerasashkitasanalternative.Sashkitsallowcustomerstoreplaceonlythesashwithouttearingouttheentirewindowframe.Thenewsashwillbebetterinsulatedandstillsavethecustomermoneyinenergycosts.
Module 2: Glass
Single-Pane Clear Glass
•Single-paneclearglassisthesimplestandleastexpensivetypeofglass.
•However,ithasverylittleinsulatingvalueandprovidesonlyathinbarriertotheoutside.
•Itcanbecuttosizewithsimpletools. Low-E Glass
•Low-Eglass,whichisalsoknownaslow-emissivityglass,isafeatureofglassthatmaybecombinedwithotherfeatures.
•Ithasaspecialcoatingontheglassthatreducesthetransferofheatthroughtheglass.
•Itmayalsobetintedtofurtherreduceheatgain.
•Inthesummer,theglassletsinvisiblesunlightandblocksoutUVrays,whichhelpspreventfadingonfurnitureandcarpetsbecauseofsunrays.
•Inthewinter,thecoatingreflectsheatbackintotheroom.
•Differentwindowmanufacturersmaypromotetheirownspecialglasswithhighenergyefficiencyratings. Laminated Glass •Laminatedglassconsistsofmultiplelayersofglassbondedtogetherwithatoughplasticlayerinthemiddle.
•Itactsandlookslikeasinglepieceofglass,butthelayershelpimproveinsulationpropertiesoftheglass.
•IteliminatesmostUVrays,whichhelpsprotecthomefurnishingfromthedamagingeffectsofthesun.
•Laminatedglasscanalsohelpinsulateagainstnoise. Tempered Glass
•Temperedglassisproducedbyaheat-treatingprocessthatmakesitverystrongandoftenusedforsafety.
•Whenitbreaks,itshattersintotinypebble-likepieces,insteadofdangerousshards.Thisfeaturemakesitidealforpatiodoorsandglassshowerenclosures.
•Itcannotbecutinthefield,butmustbemanufacturedtosize.
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Insulating Glass
•Insulatingglasshastwoorthreepanesofglasswithadeadairspacebetweenthepanes.
•Thespaceisoftenfilledwithalowconductancegaslikeargon,carbondioxideorkrypton.
•Thedead-airspaceandthegasreducethetransferofheatbetweenthelayers.
•Thismayalsobeafeatureoflow-eand/orlaminatedglassandmaybecombinedwithotherfeatures.
•EachpaneofglassaddsR-1insulationtotheassembly.Adouble-panedglassoffersR-2insulation.
•TheseinertgasescanaddasmuchasR-2tothewindowassembly.
Obscure Glass
•Obscureglassallowslighttoentertheroombutblurstheimagetoprotectprivacy.
•Thisisafeatureofglassoftenusedinconjunctionwithotherfeatures.
•Obscureglassismostoftenusedforbathroomsordoorswheretheremaybenocoveringonthewindow,butwhereprivacyisstilldesired.
•Varioussurfacetexturepatternsareavailable,rangingfromtranslucenttoasemi-opaqueeffect.
Q: What is safety glass and where should I use it?
A:Safetyglasshelpscutdownoninjuriesfrompeoplefallingagainstglass.Temperedglassisatypeofsafetyglass.Itshattersintosmallpiecesratherthanshards,reducingthechanceofinjury.Othertypesofsafetyglassarelaminateorwirereinforced.Localbuildingcodeswilldictatewhereyoushoulduseit.Generally,useitalongstaircases;inswinging,slidingandbifolddoors;nearbathtubsandshowers;andinanywindowthatiswithin18inchesofthefloor.Q: What is the difference between plate glass and sheet glass?
A:Plateglassisgenerallyusedforlargepicturewindows.Itprovidesaclearviewwithoutdistortion.Itisusually3/16”thick.Sheetglassisthemostcommonglass.Itisusuallyabout3/32”forsinglestrengthglass.Otherthicknessesareavailable.Q: Is there a way to get the effect of window tinting without replacing all the glass?
A:Therearewindowfilmsthatachievesomeofthesameeffectsastintingwithouthavingtoreplacethewindows.Thesecomeinarollandyoucanapplythemtoanywindowinthehome.Filmsarebestinareaswheredirectsunlightisaproblem.TheycanhelpblockUVrays,heatandofferprivacy.Q: Is there a type of glass that can help insulate against noise?
A:Yes.Laminatedglassisparticularlyeffectiveinreducingnoise.Upselling Skills
• Ifyourcustomerwantsawindowthatismoreefficientandeasytomaintain,herearesomefeaturesyoucanrecommend.
•Oneinnovativetypeofwindowautomaticallytintsonhot,brightdaystoblocksunlight.Whendaysarecool,thesewindowsstaycleartoallowlightandheattopassthroughthewindow.
•Otherwindowsmayhavemini-blindsinstalledbetweenthepanesofglass.Theycanbeopenandshutbyhardwarelocatedontheframe.
•Somemanufacturersofferself-cleaningglass.Thesewindowshaveaspecialcoatingontheglassthatallowsdirttobeeasilywashedawaybyrainwater.Thesewindowsalsoresistwaterspotsandstreaks.
•Customerslivinginareasthatareoftensubjectedtohighwindswillwantimpact-resistantwindows.Thesewindowsalsoprovideanextralevelofprotectionagainsthomeburglaries.
Taking it to the Floor:
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Add-on Sales
Customersreplacingapaneofglasswillneedtheseitems.
• Aputty knifeisthebesttoolforremovingoldglazingandapplyingnew.
• Glazier’s pointsholdtheglassinthewindow.
• Glazier’s puttyhelpssealaroundtheedgesoftheglass.
Aftercustomerschoosewhattypeofglasstheywantintheirwindow,theywillalsowanttoconsidertheoptionsforaddingscreens.Tofindoutmoreaboutthedifferenttypesofscreensavailable,pleaserefertoNRHA’sBasicTrainingCourseinHardwareRetailing.TheScreenmoduleisintheBindingandContainmentchapteroftheHardwareandFastenerscategory.
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Product Knowledge:
Fixed
•Afixedwindow,alsocalledastationarywindow,isatypeofwindowthatdoesn’topen.
•Inthistypeofwindow,theglassissetdirectlyintothewindowframe.
•Fixedwindowsareoftenusedasdecorativewindowsandmaybemanufacturedindifferentshapes,suchastriangles,trapezoidsorcircles.
•Anothertypeisthepicturewindow.Theseusuallyhavealargepaneofglassthatisintendedtocreateanunobstructedviewofapanoramicsceneoutdoors.
•Fixedwindowsareoftenusedtocomplimentotherwindows.Examplesarecircletopsorellipses,whicharepopularovermultiplewindowsorpatiodoors.
Casement
•Acasementwindowhasahingeonthesidetoswingoutwardsothesashdoesn’ttakeupspaceintheroom.
•Itusuallyhasgearedcrankoperatorsthatmakethewindoweasytoopenandclose.Ifthewindowisoutofreach,apolecanbeusedtooperatethecrank.
•Oneadvantageofthiswindowisthatitcanbefullyopenedtoprovide100-percentventilation.
•Itcanbeinstalledasasinglewindoworinpairs.
•OnevariationistheTiltandTurnwindow.Ithashingesatthebottomsothatitopensatthetoplikeahopperwindow.Italsohashingesonthesidesoitcanswingopenlikestandardcasementwindow.
Awning
•Anawningwindowissimilartoacasementwindowinthatitoperateswithacrank.However,itishingedatthetopandswingsoutwardatthebottom.
•Itcanbefullyopenedtoprovide100-percentventilation.
•Thereareseveraltypesavailable.OnetypeistheBasementUtilitywindow.Thewindowswingsinandhasablockframesoitcanbeeasilyinstalledinamasonrywall.
•AnothertypeisaHopperwindow.Itishingedatthebottomoftheframe.
Hung Window
•Ahungwindowhasasashthatslidesupanddownonatrack.
•Ithasanupperandlowersash,usuallythesamesize.
•Therearetwobasictypes.InaSingle-Hungwindow,onlythelowersashopens.
•InaDouble-Hungwindow,boththeloweranduppersashopens.
•Thewindowsashstaysinanupordownpositionwiththehelpofafrictionmechanismsuchashiddenspringsorweights.
•OnestyleisaCottageorOrielwindowstylethathasasmallerupperandlargerlowersash.
Chapter 2: Types of WindowsModule 1: Basic Windows
Tounderstandwindows,it’sbesttolearnthevariouspartsofawindow.Clickoneachcirclebelowtolearnaboutthedifferenttypes.
study guide: WindoWs & doors
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Horizontal Sliding
•Inthehorizontalslidingwindow,thesashslideshorizontally.
•Itmayhaveoneormorepanelsthatarefixed,oroneormorepanelsthatslide.
•Thiswindowisagoodfitforaplacewhereaswingingsashwouldbeintheway.
•Itisalsoeasytoopen,whichmakesitagoodfitforusingoverplaceslikekitchencountersorsinks.
Glass Block
•Aspeciallymadeblockofglassusedforavarietyofapplications,includingfillingthespaceofawindow.
•Letsinlightbutprovidesmoresecurityandinsulationthanaregularwindow.
•Installswithmortarlikemasonryblock.
•Agoodsolutionforbasementwindowstoprovideextrasecurity.
•Typicalsizesare6”x6”,8”x8”,12”x12”,4”x8”and6”x8”.Typicalthicknessis4”.
•Availableinavarietyofglasspatterns.
•Somemanufacturersmakeaone-piece,preassembledwindowindifferentshapesfilledwithglassblock.
•Acrylicisanothermaterialusedtomakeblockwindows.
•Someunitscomewithbuilt-inventsand/orhingedwindows.Garden
•Alsoknownasagreenhousewindow.
•Usedforthosewhowantamini-greenhouseintheirkitchenorotherroom.
•Hasacentersashwithtwoflankingsashatrightanglesandaslopedsashontop.
•Itprojectsfromtheoutsidewall.
•Includesshelvesforplants.
•Somemanufacturersmaketheunitwiththetopsashata90ºangle.
Skylight
•Awindowinstalledinaslopingroof.
•Maybefixedorvented.Ventedmodelscanbeopenedwithamanualcrankoranelectricmotorwithremoteoperation.
•Usesfourcommonlightshaftsforinstallationsonaroofwithaflatceilingontheinside.
•Caremustbetakenduringinstallationtoensurethatthewindowisproperlyflashedandcaulkedtoavoidleaks.
Barn
•Alsoknownasautilitysash.
•Glasswithwoodaroundtheglassandnoframe.
•Usedforplaceswhereglassmaybebrokenfrequently,soitisjustaseconomicaltoreplacetheentiresashasitistoreglaze.
•Usedtoreplacebrokenglassinbarnsandutilitybuildings.
•ACellarSashtypeisathree-litesashofvaryingsizes.
•ASlipHeadunitisasinglesashthatslidesupthroughtheheadjambtoopen.
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Q: What are some signals I need new windows?
A:Somesignalsareairleakingaroundthewindows;windowsthatdon’topeneasilyandarepaintedornailedshut,whichcouldpreventasafeescapeduringafire;orthesashandotherpartsarerottingordeteriorating.Q: What type of weatherstripping would you recommend for my window?
A:Itmostlydependsonwhattypeofwindowyouhave.Foradouble-hungwindow,useapile-typeweatherstripping.Itisdesignedtoallowthesashtoslidebackandforth.Itisusuallyinstalledatthetopandbottomofaslidingwindowtrack.Foracasementwindow,youmighttryabulb-typeweatherstripping,usuallyafoam-filledvinyl.Anotherpopulartypeisaleaf-orfin-typeweatherstrippingthatisV-shapedandfitsontothejambonthesashsideofthestop.Q: Does my roof slope enough for a skylight?
A: Youcaninstallaskylightonaslopeaslowas4/12withoutspecialinstallation.Thismeanstheroofrisesvertically4”forevery12”itextendshorizontally.Skylightsizesrangefrom18”to60”wideto18”to60”long.Upselling Skills
Customersbuyingahungwindowshouldconsiderbuyingatiltstylewindow.Inadditiontoslidingupanddown,bottom,toporbothsashesmayalsotiltinforeasycleaning.Thiseasycleaningfeaturemakesthemidealforupperfloors.Add-on Sales
Herearesomeoftheitemscustomersinstallingareplacementwindowwillneed.
• Recommend building papertomaketheopeningwherethewindowwillsitwatertight.
• Useastaple guntoattachthepaper.
• Customerswillalsoneedalevelandameasuring tapeforcorrectlypositioningthewindow.
• Useshimstohelpholdthewindowinplace.
• Makesurecustomershavetheappropriatehammerandnailsforsecuringthewindow.
• Finally,recommendcaulkforsealingaroundtheedgesoftheinstalledwindow.
Taking it to the Floor:
Module 2: Combination Windows
Bay
•Abaywindowhastwoflankingwindowsthataremulled(orconnectedbyadivider)atanangleoneachsideofalargecenterwindow.
•Thecombinationofthethreewindowsprojectsfromthewall.
•Thewindowiscoveredbyasmallroofsectionthatisusuallybuiltatthejobsite.Roofingmaterialmaybeshingles,oroftengalvanizedmetalorcopper.
•Thecenterwindowmaybefixedoroperational.
•Thetwoflankingwindowsareusuallycasement,single-ordouble-hungorfixed.
•Theanglesbetweenthethreewindowsmaybe30ºor45º.
•OnetypeistheBoxBaywindow,whichhasthethreewindowssetat90º.
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Bow
•Abowwindowprojectsfromthewalllikeabaywindow,butdoesnothavethesharpanglesofthebaywindow.
•Instead,aseriesofnarrowwindowsaremulledtogethertoformanarc.
•Individualunitsofthewindowmaybefixedoroperational.Typically,thetwoendunitsoperateandtherestarefixed.Combination Picture Window
•Apicturewindowisawindowcombinationunitthatcombinestwoofthebasicstylesofwindows.
•Itoftenconsistsofalarge,fixedwindowmulledwithasmalleroperatingwindowononeorbothsides.
•Commoncombinationsincludeapicturewindowflankedbytwodoublehungwindows,apicturewindowflankedbytwocasementwindows,apicturewindowovertwoawningwindowsoraround-topfixedwindowoveracasementwindow.Storm
•Astormwindowissometimescalledacombinationwindowsinceitcombinesthefunctionofascreenandastormwindow.
•Thistypeofwindowimprovesenergyefficiencybyprotectingtheprimarywindowfromtheweather.
•Itfastensdirectlytotheexteriorcasingsurroundingthewindow.
•Thereareseveraldifferentstyles.TheSingle-Trackframestyleconsistsofapieceofglassinalightweightsashpermanentlyfixedinanail-onframe.Usedoverfixedwindows.
•TheDual-Trackframestyleconsistsofaglazedsashinthetophalfoftheoutertrackandascreeninthelowerhalf.Anotherglazedsashintheinsidetrackcanberaisedforventilation.
•TheTriple-Trackframestylehastwoglazedsashesandascreenpanel,allinaseparatetrack.Thisisagoodchoiceforsecondfloorwindows.
Q: Why is there condensation on the inside of the window?
A: Condensationindicatesthatthereishigherhumidityinsidetheroomthanoutside.Havingtoomuchmoisturecollectingontheinsideofthewindowcancausedeteriorationandevenmold.Correcttheproblembyusingaceilingfantokeepaircirculating;byusingexhaustfansinroomswithhighhumidity;andbyusingadehumidifier.Q: How does a window attach to the frame of the house?
A: Thewindowsitsintheroughopeningofthehouse.Howitattachestothehouse’sframedependsonthehome’sconstructionandthetypeofwindow.Somewindows,usuallyvinylwindows,haveanailfinthatattachesthewindowtothestud.Otherwindowsareheldinplacewithwoodstops,withthewindowjambnailedorscrewedtothestops.Checkthemanufacturer’smaterialforthepreferredinstallationmethodforthewindowyouarebuying.Q: Are there special instructions for installing a bay window?
A: Abaywindowhasaheadboardandaseatboard,whicharethepiecesthatfillinthetopandbottomofthecurveofthebay.Bothbowandbaywindowsusuallycomewiththeheadandseatboardsinstalled.Theycanusuallybeinstalledwithouttheneedforanadditionalheadandseatboardatthefoundation.Youwillalsoneedaroofoverthewindow,whichsomemanufacturerssupply.Finally,rememberthatabaywindowisheavierthanaconventionalwindow,sotherequirementsforroughinginthesillaredifferentthanwithaconventionalwindow.You’llneedtocheckthebuildingrequirementsforyourarea.
Taking it to the Floor:
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Upselling Skills
Customerscanbuyastockwindow,butremindthemthatmostwindowmanufacturerscancustomdesignawindowtofitanysizeopeningandarchitecturaldesign.Withthesewindows,customerscanchoosefromseveraloptions,includingwindowhardware,glass,thefinishontheinteriorandexterior,andthestyleofgrillsbetweenthelites.Add-on Sales
Thewindowsyousellmaynotincludeinteriortrim.Remindcustomersofthisandthenhelpthemfindawindowcasingthatcomplementstheothermillworkintheirhome.
Also,customersbuyingunfinishedwoodwindowswillneedpaintorstaintofinishandmaintaintheirnewwindow.RefertothepaintcategoryinNRHA’sBasicTrainingCourseinHardware Retailingformoreinformationonsellingpaintandaccessories.
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Learning Objectives:• Thefeaturesandbenefitsoftheproductsyousell.
• Howtoansweryourcustomers’product-relatedquestions.
• Howtohelpyourcustomerchoosetherightproducts.
• Howtoincreasetransactionsizesbylearningmoreaboutadd-onsalesandupsellingtechniques.
Product Knowledge:
Chapter 3: Selling Doors
Panel Door
•Apaneldoorhaspanelsfillingthespacebetweenthestileandrailframingmembers.
•Stile-and-Railreferstotheconstructionofthedoor.Stilesaretheverticalframingmembers.Railsarethehorizontalframingmembers.
•Typically,doorshaveatoprail,abottomrailandalockrailatthestandardlocksetheight.
•Mullionsaretheverticalmembersbetweenthestiles.
•Popularstylesarefour-andsix-paneldoors.
Flush Door
•Aflushdoorhasasmooth,flatsurfacewithaholloworsolidcore.
•Itcanbepaintedorstainedtoblendinwithamoremoderndecor.
•Asolidcoreflushdoorhasaparticleboardcore,whichprovidesbettersecurity,soundproofingandfireresistancethanahollowcoredoor.
•Sizesaresimilartothoseofapaneldoor.
General Swing GuidelinesWhensellingadoor,especiallyifyou’resellingtoacustomerreplacinganexistingdoor,it’simportanttoknowwhichwaythedoorwillswingwhenit’sinstalled.Herearesomeguidelinesforspecifyingdoorswings.
•Exteriordoorsalwaysswingintothebuilding.Mostinteriordoorsswingintotheroom.
•Somedoorsforsmallroomsmightswingoutoftheroom,butadoorshouldneverswingintotheflowoftraffic.
•Adoorshouldalwaysswingtowardsawall.
•Whichdirectionadoorswingsisoftenreferredtoas“handing.”However,termsandconventionsvaryamongcustomers,regionsofthecountryandevenamongsuppliers.
•Whensellingadoor,besuretodrawadiagramofthedoororwalkovertoasimilardoorinyourstoretobesureyouunderstandeachother.Prehungdoorsareexpensive,andacustomermaynotacceptitifitisincorrectlyhanded.Makesureyougettheorderrightthefirsttime.
Interiorandexteriordoorsfallintotwobasiccategories:PanelandFlush
study guide: WindoWs & doors
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Door Swing Standards
TheAmericanNationalStandardsInstitute(ANSI)publishesstandardsforprimarydoorswings.ThefollowingrulesareaccordingtoANSI.
• Whenyouspecifydoorhanding,youcanviewthedoorfromtheoutside.Ifthedoorswingsin,itiseitherarighthandoralefthanddoor.Ifitswingsout,itcanbeeitheralefthandreverseorarighthandreverseswing.
• Todecidetheswing,imagineyourselfstandinginfrontofthedoor,outsidetheroomorbuilding.Ifthedoorswingsinandopenstotheleft,it’salefthandswing.Ifthedoorswingsout,itisalefthandreverse.
• Ifyou’restandinginfrontofthedooranditswingstotheright,it’sarighthandswing.Ifthedoorswingsoutandopenstotheright,it’sareverserighthandswing.
• Pairsofdoorsworkthesame,exceptthatyouwillalsoneedtodistinguishbetweentheactivedoor(theonewiththelockset)andtheinactivedoor(theonefastenedatthetopandbottomwithflushbolts.)
• OntheWestCoastandinareassuchasUpstateNewYork,doorhandingisspecifiedtheoppositeway(aleft-handdoorbyANSIstandardsiscalledaright-handdoor,andviceversa.)
• Whensellingadoor,besuretodrawadiagramofthedoororwalkovertoasimilardoorinyourstoretobesureyouunderstandeachother.Prehungdoorsareexpensive,andacustomermaynotacceptitifitisincorrectlyhanded.Makesureyougettheorderrightthefirsttime.
Door Sizing
Herearetheindustryconventionsforwritingdoorsizes.•Doorsizeiswritteninfeetandinches,withaslashseparatingthetwo:feet/inches.
•Forexample:adoorthatis6’8”tallwouldbewritten6/8.Thewidthmightbe2/8,or2’8”.
•Ifthedoorisaspecialornonstandardsize,thenitiswrittenininchesonly.
•Thecompletesizewillincludethewidthxheight–thickness.
•Forexample:adoor2’8”wide,6’8”talland1-3/8”thickwouldbewritten2/8x6/8–1-3/8”.
Frequently Asked Questions
Q: Which type of door is more secure?A:Securityofthedoorwilldependonitsconstruction.Forexample,hollowcoredoorsaretheleastsecure.Butinaddition,formoresecurity,selectadoorwithlittleornoglass.Youshouldalsoavoidoutswingingdoors,asthesehaveagapbetweenthedoorandthejambthatiseasiertoforceopen.
Q: What is the difference between an architectural door and a residential door?A: Anarchitecturaldooriscustommanufacturedtomeetcertainspecificationsfromabuilderorarchitectforaspecificproject.Theyaregenerallyusedincommercialapplicationsandarealsooftenlargerthanresidentialdoors.Residentialdoorsarestandarddoorsusedforhomesandtownhouses.
Q: How many hinges do I need for my door?A: Usethreebutthingesfordoorsupto3feetwide,andfourhingesforwiderdoors.You’llalsowantfourhingesfordoorstallerthan7feettall.
Taking it to the Floor:
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Upselling Skills
• Sincedoorsareoftencustomorderitemsthatcan’tbereturned,it’simportantforyoutomakesureyourcustomersgetexactlythedoortheywant.
• Sincemostmanufacturersofferawidevarietyofdoorstyles.Besuretoshowcustomersyourspecialorderoptionssotheygetexactlythedoortheywant.
• Askcustomersplentyofopen-endedquestionsthatallowthemtoexplaintheirproject,needsandexpectations.
• Alsorealizethatpriceisanimportantfactor,butisn’ttheonlyissue.Formanycustomers,pricebecomesimportantonlyafterthey’vedeterminedthataproductmeetstheirneeds.Valuetendstobemoreimportant.
Add-on Sales
Ifcustomersintendtoinstalladoorthemselves,herearesomeoftheitemsthey’llneed.
• Alevelandaplumbbobwillhelppositionthedoor.
• Askiftheyneedanyadditionalcarpenter’s pencilsformarkingmeasurements.
• Shimswillholdthedoorinthehouse’sframingmembers.
• Usefinish nailsandahammertosecuredoorframe.
• Remindthecustomertocaulkaroundthedoortrimafteritisinstalled.
15
Product Knowledge:
Interior Door Construction
First,let’slookatthethreebasicwaysinteriordoorsareconstructed.
Solid doors
•Soliddoorsareheavyandsoundproof.
•TheymaybemadeofwoodorMDF.
Solid core doors
•Solidcoredoorsareusuallymoreaffordablethansolidwooddoors.
•Ontheinsideofthedoorisaninnercoreofasolidwoodfibermaterial.Thatcoreisthenlaminatedwithplywood,steelorfiberglass.
Hollow core doors
•Hollowcoredoorsareusuallytheleastexpensive.Theyconsistofacoreofcardboardinahoneycombarrangement,setinsideasimplewoodframewithaplywoodveneergluedoverit.Theyarelightweight,donotoffermuchsoundblockingorsecurity.Youcanalsotellthedifferencebetweendifferentdoorsbytheirstyleandthewaytheyoperate.Herearesomecommonstyles.
Interior Panel Door
•TheframeofaninteriorpaneldooristypicallymadeofSouthernpineandpanelsmaybeflatorraised.
•Flatpaneldoorsareoftenmadeofplywood,particleboardormediumdensityfiberboard(MDF).
•Raisedpaneldoorsareoftenmadeof3/4”or1-1/8”solidorveneeredwood,oranon-veneerpanelsuchasparticleboardorMDF.
•Astandardgradeismadeforapaintfinish.Premiumgradeismadeforstainorvarnish.
•Standardwidthsare1/6(or18”,or1’6”),1/8(20”),2/0(24”),2/4(28”),2/6(30”),2/8(32”)and3/0(36”).
•Standardthicknessforapaneldooris1-3/8”.
•Standardheightsare6/8(or80”or6’8”),7/0(84”)and8/10(106”).
Sash Door
•Asashdoorisastile-and-railconstructiondoorwherepanesofglassorotherglazingmaterialfillthespacebetweentheframingmembers.
•Theglazingunitsmaybeasinglepaneordividedintosmallerindividuallights.
•Buildingcodesgenerallyrequirethatglassinadoorbesafetyglass(tempered,laminatedorembeddedwithwiremesh).
Chapter 4: Types of DoorsModule 1: Interior Doors
study guide: WindoWs & doors
16
French Door
•Frenchdoors,alsoknownascasementdoors,areusuallyinstalledinpairs.
•Theycanbebothinteriorandexteriordoors.
•Thedoorconsistsmostlyofglass,oftenwith1,5,10or15lites(orpanesofglass).
•Standardthicknessesare1-3/8”or1-3/4”.
•Standardwidthsare2/0(24”),2/6(30”),2/8(32”)or3/0(36”).
•Standardheightsare6/8(80”)and7/0(84”).
Pocket Door
•Apocketdoorrollsbackintoapocketinthewall.
•Itusesstandardinteriordoorswithaframeforthepocket.
•Apre-builtpocketkitincludesaframetohousethedoorinsidethewall,trackandhardware.
•Afterthepocketframeisinstalled,thepocketpartiscoveredwithwallfinishmaterialtolooklikepartofthewall.
Bypassing Door
•Abypassingdoorisalsoknownasaslidingdoorandisoftenusedforclosets.
•Ithastwoormorestandardinteriordoorshungonrollerfromatrackandopensfromsidetoside.
•Floorguidesholdthedoorsinplaceatthebottom.Allofthehardwareandtracktypicallycomespackagedwiththedoor.
•Doorshouldnotexceedtheweightlimitforthetrack.
•Instructionsshouldspecifythefinishedopening,whichisthedistancebetweenthejambs.
•Typicalwidthsare4’,5’and6’.
•Mostcommonstyleisahollowcoreflushdoor,butitmayalsobelouver,panelormirrored.Doorsalsodon’thavetocomefromakit;customerscanchoosethemdirectlyfromastore’sstockofdoors.
Bifold Door
•Abifolddoorisbestforclosetsorsmallroomswhereanopendoorwouldinterferewithtraffic.
•Ituseshollowcoreflush,panel,mirroredorlouverdoors.
•Akitmayincludeoneortwopairsofdoorsthatfoldinhalftoopen,atrackandahardwarekit.Doorscanalsocomefromastore’smillworkstock.
•Aunitmayincludeonepairofdoorsforopeningsupto48”wide,andtwopairsforopeningsfrom48”to72”wide.
•Standardheightis6/6(78”)toallowforthetrack,forafinishedopeningof6’8”.
Louver Door
•Alouverdoorisastile-and-railconstructiondoorthatcanbeaclosetdoor.
•Thestyleisusefulinclimateswhereaircirculationisimportanttopreventmoldandmildew.
•Standardwidthsrangefrom1’to3’.
•Standardheightsare6/6(78”)and6/8(80”).
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Q: How do I fix a door that is sticking or that doesn’t seem to fit into the door frame?A:Seeifyoucandeterminewherethedoorissticking.First,makesurethescrewsonthehingesaretight.Mostlikely,youmayneedtouseaplanetoshavedownoneoftheedgessothedoorwillfit.
Q: What is the fire rating on a door?A: Thefireratingisthelengthoftimeadoorcanresistthespreadofafire.
Q: What size hinges should I buy?A: Use4”x4”hingesfor1-3/4”doorsand3-1/2”x3-1/2”hingesfor1-3/8”doors.
Q: What is a pre-hung door?A: Apre-hungdoorisinstalledintheframeatthefactory.Doingthissimplifiesinstallationandsavestime.Italsomakesiteasierforado-it-yourselfertocompletetheproject.Theotheroptionisablank,orslab,whichisadooronly,andnotmountedinthejamb.
Q: Can I use an interior door as an exterior door, too?A:Someofthestylesofinteriordoorsarestylesyouwilluseforexteriordoors,too.However,Exteriordoorsgenerallyhavefeaturesmoresuitabletoexterioruse.It’sbesttobuydoorsdesignatedforinterioruseontheinteriorofyourhomeanddoorsdesignatedforexterioruseontheexterior.
Upselling Skills Betterdoorsdoabetterjobofreducingthesoundthattravelsfromoneroomtoanother.SoundtransmissionismeasuredbySTC,orSoundTransmissionClass.RecommendthosedoorswithhigherSTCnumbers,whichrepresentbetternoisereduction.Hollowdoorsoffertheleastsoundblocking,whilesoliddoorsofferthebest.
Add-on Sales
• Themostnaturaladd-onsaleforanyonebuyingadoorisahandlesetorlockset.Ifyourstoreoffersaspecialorderservice,makesuretotellthecustomerthatthestylechoicesarenotlimitedtowhat’sontheshelf.
• Ifthecustomerisbuyinganunfinisheddoor,askiftheyintendtopaintorstainthedoor.Then,onceyou’vehelpedthemchoosethepaintorstaintheywouldliketouse,recommendtheadditionalproductstheyneedtocompletetheproject,suchasbrushes,staining padsanddropcloths.
Taking it to the Floor:
18
Product Knowledge:
Entry Door
•Theentrydoorisusuallythemostornatedoorofthehouse,socustomerswilllikelyplaceagreatdealofemphasisonthedesignofthedoortheychoose.
•Doorsmaybesolidorhaveglassinserts.
•Entrydoorsmaybesoldasanentrysystem,whichconsistsofaprehungdoorinaframewiththeweatherstripping,sillandthresholdalreadyinplace.
•Thethresholdisinstalledunderadoortofillthegapbetweenthebottomofthedoorandthefloor.
•Thesillisaslopedmemberthatformsthebottompartofthedoor-and-frameunit.Itshedswaterawayfromthestructure.
•Anotheroptionisaslabdoor,whichisadoorwithouttheframing.
•Standardwidthsare2/8(32”)and3/0(36”).
•Standardheightis6/8(80”),with7/0(84”)and8/0(96”)alsoavailable.
•Standardthicknessis1-3/4”.
Exterior Door Construction
• Customershavethreebasicoptionswhenchoosingadoor:Wood,steelorfiberglass.Eachtypehasitsadvantages.
Wood
•Construction:Wooddoorsuseastile-and-railconstruction.Somewoodendoorsaremadeofsolidwood,usingeitherhardwoodorsoftwood.Othershaveanengineered-woodcorecoveredwithaveneer.
•Finishing:Wooddoorsmaybefinishedwithpaintorstain.
•Maintenance:Scratchesinwooddoorsareeasytorepair.However,wooddoorsmaycrackorbowduetotheeffectsoftheweather.
Steel
•Construction:Steeldoorsconsistofawoodorsteelframe,filledwithfoaminsulationandcoveredwithasteelskin.Theyoffergoodsecurity.
•Finishing:Mosthaveabaked-on,pre-primedfinishthatmustbepaintedtopreventrust.Othersmayhaveavinylfinishorawood-fibercoating.
•Maintenance:Thesedoorsaredurableandresistfire,warpingandcrackingandarelowmaintenance.Theyare,however,pronetodenting.
Fiberglass
•Construction:Thesedoorsconsistofawoodenframe,filledwithfoaminsulationandcoveredwithamoldedfiberglassskin.
•Finishing:Fiberglassdoorsareavailableinavarietyoffinishes,includingawoodgraintexture.Youcanalsopaintorstainthem.
• Maintenance:Requireverylittlemaintenance,aredurable,energyefficientandresistcrackingandwarpingduetotheweather.Theyareagoodchoiceforextremeclimateconditions.
Module 2: Exterior Doors
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Storm Door
•Astormdoorsitsinfrontoftheprimaryentrydoortoprotectitfromtheweather,increaseenergyefficiencyandprovideventilationinthesummer.
•Stormdoorsmayhavealightweightstile-and-railwoodenframeorahollowaluminumframe.Somedoorshaveavinylcladdingovertheframe.
•Ithaslargeglasspanelsthatcanbeexchangedforscreens,dependingontheseason.
•Somedoorsusecontinuoushingesrunningthefulllengthofthedoor.
•Sizeis1-1/8”thick,andheightis81”.
•Standardwidthsare30”,32”and36”.
•Alwaysopenstheoppositewayoftheprimarydoor.Therefore,stormdoorsalwaysopenout.
•Avariationisthesecuritydoorthathasaheavy-dutyaluminumorsteelframewithheavy-gaugealuminumorsteelbars.
Patio Doors
•Therearetwotypesofpatiodoors:swingingandsliding.
•Bothcomeinavarietyofmaterials,includingaluminum,vinyl,woodandwood-claddoors.Woodcladdoorsarethosewithwoodenframesbutcladinvinyl,fiberglassoraluminum.
•Thesedoorsaretypicallysoldaspartofacompleteentrysystemwherethedoorframehasweatherstrippingonthelatchedgeandalongthetop.Beawarethatweatherstrippingonslidingdoorscan’tsealastightlyasaswingingdoor.
•Whilethesedoorstypicallyhaveglass,theycanalsohavescreens.
Swinging Patio Door
•SwingingpatiodoorlookssimilartoaFrenchdoorasitgenerallyconsistsoftwodoors.Someconfigurationshavethreedoors.
•Theswingingpatiodoormayhaveoneactive(oroperating)doorandoneormoreinactive(orfixed)doors.Or,bothdoorsmaybeactive.
•Swingingdoorsarehingedtoopeninthecenterwiththeactivepanellatchedtothejamb.
•LikeinteriorFrenchdoors,theyoftencontainlargeglasspanelsbetweenthestilesandrails.
•Adeadboltcanbeinstalledonthisdoor,makingitmoresecurethanaslidingdoor.
Sliding Patio Door
•Mostslidingdoorsconsistoftwopanels,oneactiveandoneinactive(orstationary).
•Theactivedoorissetonrollersthatrideonatrack.Rollersarecomponentsthatoftenwearout.
•Thesedoorsconsistofeitherwoodoraluminumframeswheretheframesurroundsasingleglasspane.
•Glassistemperedforsafety.
Commercial Door
•Canbeasteelorwooddoor,orawooddoorcladinamateriallikealuminum.
•Usesheavy-dutyhardwareforextrasecurityanddurability.
•Oftenincludesoptionslikeacrash-barinstalledontheinteriorofthedoor.
•Doubledoorsmayhavearemovablecentermullionthatdividethemandallowforawideobjecttobemovedthroughthedoors.
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Other Door Features
Herearethreeotherfeaturesthatoftencomewithanentrydoor:Glass
•Manymanufacturersofferglassasadecorativeoptioninadoor.
•Glassmaybeasinglelite(orpane)ordividedintoseverallitesanddividedbypanes.
•Betterdoorshaveinsulatedglassforenergyefficiency.Sidelight
•Adecorativepanelnexttoafrontentrydoorthatcomplementsitsstyle.
•Usuallyfilledwithglasspanes.
•Notamovingpartofthedoor,butgenerallysoldaspartoftheunit.
•Standardwidthsrangefrom10”to18”.
•Standardheightis80-1/2”.Transom
•Adecorativepanelthatgoesoverthetopofadoor.
•Usuallyfilledwithaglasspane.
•Maybestationaryorhinged.
•Availableinvariousconfigurationsoflitesandtrimoptions.
A: What is the advantage of a swinging patio door over a sliding one?Q: Aswingingdoorismoreenergyefficientbecausetheweatherstrippingcanbesealedmuchtighterthanonaslidingdoor.Also,aswingingdoorcanbelatchedwithadeadbolt.
Q: What is a thermal break?A: Athermalbreakisaninsulatedseparationthatpreventscoldandheatfromtheoutsidefrompassingthroughthedoor.Thisisusuallyafeatureofhigh-enddoors,usuallyhigh-qualitysteelandfiberglass.
Q: What kind of deadbolt should I use with my door?A: Therearetwotypesofdeadbolts:singlecylinderanddoublecylinder.Asinglecylinderdeadboltmustbeopenedwithakeyfromtheoutsideandaturnontheinside.Ifyourdoorhasasidelightoraglasspane,Isug-gestadoublecylinderdeadbolt.Withthistype,anintrudercan’tbreaktheglassandreachinandunlockthebolt.Thisdesigndoespresentadanger,however,incaseofafire,asakeyhastobeusedtoexit.
Q: Can I install hinges or plane off the edge of a steel door?A: Yes.Moststeelentrydoorsusewoodframessoit’seasiertoinstallthehingesortoplanedowntheedgessotheyfitinadoorframe.
Q: How do I make sure I get the correct size storm door?A:Measurethewidthoftheoutsidedoorjambwherethedoorwillhang.Measureatthetop,middleandbot-tomofthedoor,thenrecordthesmallestofthethreemeasurements.Next,measurefromthetopofthejambtothedoorsill,intheleft,centerandright.Again,recordthesmallestmeasurement.
Q: Isn’t a storm door the same as a screen door?A:Sometimestheymightbereferredtoasthesamething.Generally,though,ascreendoorusuallyreferstoadooronlydesignedtoholdscreeningmaterial.Stormdoorsusuallyrefertoadoorwithalargeglasspanel,whichcanusuallybeexchangedforascreen,dependingontheseason.
Taking it to the Floor:
21
Upselling Skills•Doorsavailabletocustomerswillcomeinavarietyofpricepoints.Herearesomewaysyoucansellyourcus-
tomerabetterdoor.
•Aself-storingfeatureonsomestormdoorsallowsthepaneltoslideuptoallowforventilationwithoutneedingtoberemoved.
•Onekeyconsiderationwhenbuyingadoorisenergyefficiency.Alwayspointouttocustomerstheenergyefficiencyofthevariousdoorsyousellandencouragethemoreefficientmodels.Fiberglassandsteeldoorsaregenerallymoreefficientthanwood.Anenergy-efficientdoorshouldincludeathermalbreakinthedoor’sconstruction,weatherstripping,andanadjustablesill.
• Ifthedoorhasglass,recommenddoorswithdouble-ortriple-panedglass.Qualityglasshasalow-ecoatingandisfilledwithargongas.Someglassisalsoreinforcedtoprovidegreatersecurity.
Add-on Sales• Anyonebuyinganexteriordoorwillneeda handlesetorlockset.Recommendonethathasaqualitydeadbolt
foraddedsecurity.
• Forcustomerspurchasinganewentrydoor,suggesttheyconsideradoor knocker, doorbell,mailboxornewsetofhouse numbers.Helpthemfindaccessoriesthatmatchthestyleandfinishofthedoorknobforaunifiedlookonthefrontofthehouse.
• Ifit’snotincludedwiththedoor,suggestadoor closertoanyonebuyingastormdoor.
• Somecustomersmaywanttheadditionalsecurityofachain door guardforanentrydoor.
22
Product Knowledge:
Garage Doors
•Garagedoorsconsistofaseriesofnarrowpanelshingedtogetherandfastenedwithrollersthatfollowcurvedtracksoneithersideofthedoor.
•Aspringhelpscounterbalancetheweightofthedoor.
•Commonwidthsare9’,8’and10’.Doubledoorscanbe16’,18’or19’wide.
•Standardheightsarefrom6’6”to7’.
•Doorsgenerallyneedupto18”headroomabovethedoortoinstallthetrackandopener.
•Panelsmaybeflushorraised.Somedoorsusewindowpanelstoaddstyletothedoor.
•Garagedoorsareavailableinavarietyofstyles,soyourcustomerwilloftenchooseagaragedoorbasedonhowthatstylecomplementsthestyleoftheirhome.
Garage Door Springs
•Therearetwotypesofspringsavailable:extensionortorsion.
•Extensionspringsaremountedperpendiculartothecloseddooraboveatrack.Theyexpandandcontractwhenthedoorisopenedandclosed.
•Torsionspringsareusuallylocatedabovethedoor.Theywindandunwindtoprovidethepowernecessarytoopenandclosethedoor.
•Heavierdoorsanddouble-cardoorstypicallyhavetorsionsprings.Bettergaragedoorsusetorsionspringsastheyaresafer,morereliableandprovideasmootheroperation.
Garage Door Materials
Garagedoorscanbeconstructedofseveraldifferenttypesofmaterials.Herearethemaintypesusedtoday.
Wood
•Thebiggestbenefittoawoodengaragedoorisitsappearance.
•Stylesofthisdoorvary,butapopularoptionisthecarriagehousestyle.
•Usuallyhasrailandstileconstruction.
•Woodisnotadurablematerialbecauseitmaywarpandcrackasitweathers.Therefore,awoodengaragedoorrequiresregularmaintenance.
•Itisusuallypaintedorstained.
Composite Wood
•Compositewoodpanelsmaybeusedinconjunctionwithapolystyrenecoreforinsulatingpurposes.
•Doorsmadefromcompositewoodcanhaveasimilarappearancetowood,butunlikewoodtheywillnotcrackorrot.
Module 3: Garage Doors
23
Steel •Asteelgaragedoorisgenerallythemostsecureandhighestqualitytypeofdoor.
•Sometypeshavefoamcoresforbetterinsulation.
•Mostaremadeofgalvanizedsteel,sotheywillwithstandtheeffectsoftheweatherandwillnotrustorrequirefrequentrepainting.Theyarelowmaintenance.
Aluminum
•Aluminumgaragedoorsarelightweightandinexpensive.
•However,thesedoorswilldenteasilyandarenotasinsulatedasothertypesofdoors.
Fiberglass
•Usuallyconsistsofafiberglassouterlayersurroundingafoamcoreandasteelframework.
•Fiberglassgaragedoorsarelightweight,buttendtobreakeasily.
•Thesedoorsarenotasinsulatedasothertypes,sonotsuitedforcoldclimates.
Garage Door Construction
•Anotherimportantfactorinchoosinggaragedoorsisthenumberoflayersusedinconstructingthedoor.
•Singlelayerdoorsconsistofasinglelayerofgalvanizedsteel.Thisdooriseconomical,buthasnoinsulatingvalue.
•Doublelayerdoorshavealayerofgalvanizedsteelontheoutsidewithalayerofinsulatingmaterialsuchaspolystyreneontheback.
•Triplelayerdoorshavealayerofgalvanizedsteelontheoutside,alayerofinsulatingmaterialinthemiddleandanotherlayerofsteelontheinside.Thisisthestrongestdoorwiththemostinsulatingvalue.
•Steelisnottheonlymaterialthatmaybeusedwithmultiplelayers.Wood,fiberglassandothermaterialsmayalsohaveafoambackingforaddedinsulatingvalue.
Q: I don’t heat my garage, so why should I have an insulated garage door?A: Evenifyoudon’tplanonheatingorcoolingyourgarage,it’sstillagoodideatogetaninsulatedgaragedoor,particularlyifyourgarageisattachedtoyourhome.Coldairenteringthegaragethroughthegaragedoorcantraveldirectlytothelivingareaofthehome.Aninsulatedgaragedoorwillhelpyourhomestaymorecomfortableandbemoreenergyefficient.Also,insulateddoorsoffermoresoundprotectionfromtheoutside.CustomersbuyingagaragedoorshouldlookfortheR-value.ThehighertheR-valueofthedoor,thebettertheinsulationitprovides.Forcoldclimates,recommendanR-valueofatleast10.
Q: How well will my garage door withstand a hurricane?A:Anyonelivingincoastalregionsorareaspronetohurricanesshouldhaveawindloadtesteddoor.Thesedoorsarereinforcedtowithstandhighwinds.Theyhavestructuralreinforcementbars,heavydutyhardware,thicksteelskinsandanexteriorfinishthatresiststhecorrosiveeffectsofsaltwater.Areaspronetotornadosmayalsowantawindloadtesteddoor.
Q: If I’m just replacing my door, do I need a new track?A:Eachmanufacturerhasdesigneditsgaragedoortoworkwithaspecifictypeoftrack,soIrecommendreplacingthetracktoo.Replacingthetrackhelpsensureyourgaragedoorsystemissafe.Also,usinganexistingtrackmayvoidthewarrantyonthedoor.
Taking it to the Floor:
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Q: Should I get an extra lock for my garage door?A:Ifyouareusingagaragedooropenerthathasanelectroniclock,itisnotnecessarytohaveanadditionallock.Infact,it’sbestnottohaveamanuallockinthissituationbecausesomeonemayaccidentallylockthedoor.Then,ifsomeonetriestousetheelectricopenertoopenthedoor,theactionoftheopeningdooragainstthelockcoulddamagethedoor.Ifyourdoordoesnothaveanelectricopener,thenyes,youshouldinstallalock.
Upselling•Betterqualitygaragedoorswillhaveawide,vinylbubbleweatherstrippingalongthebottomedgeofthedoor
tosealbetweenthedoorandthefloor.Doorswillalsohaveweathersealsbetweenthepanelsandaroundtheedgesofthedoortocreateasealwhenthedoorcloses.
•Recommenddoorsinsulatedwithrigidpolyurethaneinsulationratherthanpolystyrene.Insulateddoorsarestrongerinadditiontobeingquieterandmoreenergyefficient.
•Remindthecustomerthatthereisawiderangeofdesignandcolorchoicesforgaragedoorsthatcanmakethehomemoreattractive.Manyofthesedoorswillbeavailablethroughspecialorder,soletthecustomerknowaboutthisservice.
Add-on Sales• Perhapsthemostimportantadd-onsaleyoucanofferwhenacustomerpurchasesagaragedoorisa
garage door opener.Thereareseveraldifferentstylesavailable,sotobesureyourecommendtheproperone,reviewtheDoorHardwaremoduleintheHardwareandFastenerschapterofNRHA’sBasicTrainingcourseinHardware Retailing.
Somecustomersmaywishtoinstalltheirowngaragedoor.Herearesomeproductsthey’llneed.
• Askiftheyhaveastep ladderforinstallingthegaragedoortrack.
• Recommenda ratcheting socket wrenchfortighteningthefasteners.
• Useacordless screwdriverfordrivingscrews.