Study guide 2011 -2012

Hospitality, Tourism Management& International Business

Faculty of Hospitality andTourism Management Studies

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CONTENTS

1. THE UNIVERSITY OF ARUBA AND ITS FACULTIES .............. 5

1.1 Objectives of the University .................................................... 5

2. THE GOVERNANCE OF THE UNIVERSITY OF ARUBA ........... 7

2.1 Rector ...................................................................................... 7

2.2 Advisory Board ........................................................................ 7

2.3 Faculty Council ........................................................................ 7

3. EDUCATIONAL ORGANIZATION ................................... 8

3.1 Application and re-enrollment ................................................ 8

Registration for almost Graduated students ............................ 8

Registration period ................................................................... 8

3.2 Change in personal information ............................................. 8

3.3 Student ID ............................................................................... 9

3.4 UA e-mail ................................................................................ 9

3.5 Lectures and Learning ............................................................. 9

3.6 Reading, Self-study and Literature .......................................... 9

3.7 Attendance............................................................................ 10

3.8 Class hours ............................................................................ 10

3.9 Course Registration ............................................................... 10

3.10 Exams .................................................................................. 10

Grading ................................................................................... 10

3.12 Withdrawal ......................................................................... 11

3.13 Defense fee ......................................................................... 11

3.14 Partial tuition fees refund ................................................... 11

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4. FACILITIES OF THE UNIVERSITY .................................. 12

4.1 Office of Student Affairs ........................................................ 12

4.2 Office of Educational Affairs ................................................. 12

4.3 Reception .............................................................................. 13

Readers ................................................................................... 13

Copying and printing............................................................... 13

4.4 Library ................................................................................... 13

4.5 Computer facilities ................................................................ 13

4.6 Study Progress Assistance and Counseling ........................... 14

4.7 Studying abroad .................................................................... 14

4.8 Quality .................................................................................. 15

4.9 Important notices ................................................................. 15

5. STUDENT ORGANIZATIONS ....................................... 16

Student award ceremony ....................................................... 16

6. HOSPITALITY, TOURISM MANAGEMENT & INTERNATIONAL

BUSINESS STUDIES .................................................... 17

6.1 Organization & Staff ............................................................. 18

6.2. Important dates ................................................................... 22

7. BACHELOR PROGRAM ............................................ 23

7.1 Program Overview ................................................................ 26

Graphical overview of Bachelor program 2010-2013 ............. 28

7.2 Entry & Application Requirements ........................................ 29

7.3 Course Descriptions............................................................... 29

Organization Fundamentals of International Business ........... 29

Principles of Tourism Management ........................................ 29

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Introduction to Tourism Marketing ........................................ 30

Business Economics (G) .......................................................... 30

English Composition (G).......................................................... 30

Spanish Composition (G) ........................................................ 30

Environmental Science (G)...................................................... 31

Service Quality ........................................................................ 31

Introduction to Human Resource Management..................... 31

Financial Accounting ............................................................... 31

Psychology (G) ........................................................................ 32

Business Research Methodology 1 (G) ................................... 32

Business Communication (G) .................................................. 32

Managerial Accounting ........................................................... 32

Hotel Operations .................................................................... 33

Information Systems ............................................................... 33

Tourism Management Research ............................................. 33

Corporate Finance .................................................................. 33

International Management .................................................... 34

Timeshare Management......................................................... 34

Incentives, Conventions and Events Industry ......................... 34

Social-Cultural History (G)....................................................... 34

Business Research Methodology 2 (G) ................................... 34

Senior Courses (Fall) ............................................................... 35

Independent Advance Study................................................... 35

International Economics ......................................................... 35

International Finance .............................................................. 35

Strategic Management ........................................................... 36

International Human Resource Management ........................ 36

International Marketing ......................................................... 36

Strategic Management of Tourism ......................................... 36

Restaurant Management ........................................................ 36

Destination Marketing ............................................................ 37

Cruise line Management ......................................................... 37

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7.4 Exit & Degree Requirements ................................................. 37

8. MASTER PROGRAM ............................................... 39

8.1 Program overview ................................................................. 40

8.2. Entry & Application Requirements ....................................... 43

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1. THE UNIVERSITY OF ARUBA AND ITS FACULTIES The University of Aruba (UA) opened its doors to students in September 1988. The establishment and organization of the UA was arranged by the State Ordinance University of Aruba (LUA), AB 1988, 100, which was amended by AB 1996, 72.

The Faculty of Law (FdR), the first faculty, provides academic training in Aruban law. In the academic year 2006 - 2007 the curriculum was amended to a Bachelor - Master structure. In the beginning of September 2006, the three-year Bachelor in Aruban law was introduced, followed by a Master in Aruban law in the academic year 2008-2009.

The academic year 1993 - 1994 saw the birth of the Financial and Economic Faculty (FEF), the UA’s second faculty. The FEF, offers programs in Business Economics and Commercial Economics, each is a four-year undergraduate program.

In the academic year 2004 - 2005 a third faculty: Faculty of Hospitality and Tourism Management Studies (FHTMS) started. This faculty offers a three year Bachelor of Science in the areas of Hospitality and Tourism Management, International Tourism Management and International Business. In 2008, the first cohort of the faculty’s two year MBA program entered the university.

The youngest faculty is that of Arts and Science (FAS), established as a multi-program faculty. In the academic year 2009-2010 FAS launched the bachelor programs in Social Work and Development and the Organization, Governance and Management.

The aim of the UA is to offer, through its faculties, a variety of academic (WO) and higher education (HBO) studies. Faculties also carry out research on Aruban social processes; the findings are shared through publications, symposia, lectures, education and other activities with the Aruban and International communities.

1.1 OBJECTIVES OF THE UNIVERSITY By offering higher level education, the University has the responsibility to:

a. Prepare students for positions in society that require a higher education;

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b. Promote an understanding of the relationship of science and social responsibility,

Furthermore, the University of Aruba looks to promote and provide both on and off island, scientific education for those who wish to study at higher educational institution. This is often in collaboration with other esteemed academic institutions.

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2. THE GOVERNANCE OF THE UNIVERSITY OF ARUBA The University of Aruba is governed by a Board of Trustees which promotes education and science and oversees the operations of the university. The current Board of trustees consists of the following members: mr. drs. Frederick Gibbs drs. Fernando Rigaud RA mr. Taco Stein drs. Inge La Haye-Teunissen Board of Trustees contact address J. E. Irausquinplein 4 P.O. Box 5 Oranjestad, Aruba

2.1 RECTOR The Rector is responsible for directing and supervising the daily operations within the UA. The Rector is the main contact person in regards to teaching and research; especially when communicating with other centers of knowledge. The secretariat of the Rector can be reached by phone 5823901 extension 222.

2.2 ADVISORY BOARD The Advisory Board, consisting of the Rector (chairperson) and the Deans of the faculties, promotes the general interests of education and science.

2.3 FACULTY COUNCIL Each Faculty has a Faculty Council which is responsible for the education and research of the faculty. The chairperson of the Faculty Council, elected yearly by the full time academic personnel holds the title of Dean of the Faculty. The Faculty Councils are formed from all levels within a faculty, namely the academic personnel, both full and part time teachers, along with the non-academic personnel and representatives of the student body.

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3. EDUCATIONAL ORGANIZATION

3.1 APPLICATION AND RE-ENROLLMENT The right to attend and participate in classes and examinations at the university is obtained each academic year by applying or re-enrolling as a student, along with the timely payment of tuition fees. Acceptance of the application or re-enrollment form does not mean automatic registration or admission, each application requires the approval of the Dean of the Faculty.

REGISTRATION FOR ALMOST GRADUATED STUDENTS Students who graduate after June 30 but before the official opening of the new academic year (the second Friday in September), are considered to be still in the current academic year, and therefore are not required to register for the new academic year. Students, who submit their final thesis before the opening of the new academic year and graduate no later than September 30, are not required to register for the new academic year. Students who submit their thesis after the official opening of the new academic year need to register for the new academic year. For refund of tuition fees see paragraph 3.14. More detailed information about these procedures can be obtained from the Office of Student Affairs (OSA) (see 4.1)

REGISTRATION PERIOD A student can be enrolled for a maximum of five years for the undergraduate program and three years for the graduate program. In exceptional cases, students may send a written request to the Faculty Exam Committee and / or the Board of Trustees of the UA for an extension of the standard timelines.

3.2 CHANGE IN PERSONAL INFORMATION Students should inform the OEA of any change in their personal data. The OEA will make sure that the relevant changes in the administration take place and notify internal departments and the Faculty.

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3.3 STUDENT ID Students are allowed to attend lectures, take examinations and participate in internships or graduation projects only if they are in possession of a valid Student ID. Certificate, Non-Degree students need a special ID. If a student identification card has been lost, stolen, damaged or if a student wants to replace the current picture, a new student identification card can be issued upon payment of the 25 florins re-issue fee.

3.4 UA E-MAIL Every registered student will obtain an UA e-mail address. The UA will use this official e-mail address to communicate with the student.

3.5 LECTURES AND LEARNING All lectures are conducted in English and are organized as interactive working sessions in which students are expected to be prepared and participate actively in the class discussions. Students are therefore advised to be prepared, have home-work, readings, assignments, etc., completed, before coming to class. Active class participation and class discussions are essential for completing all courses and on average account for 15 to 20% of the final grade.

3.6 READING, SELF-STUDY AND LITERATURE Each module will have a list of mandatory and recommended literature, either reader or text book. It is important to order books and readers in time, in order to have them for the start of the semester, please note that there can be a 3-4 week delivery time when ordering from the US and internet. For a module of for example 3 ECTS (European Credit Transfer System) it is required that students read a minimum of 150 to 180 pages of literature. Most bachelor students read 5-7 pages an hour. 1 ECTS stands for 28 study hours. All students have 7 to 8 contact hours and 21 to 24 hours for reading, self-study, assignments, exam etc. per 1 ECTS. FHTMS uses US credits, three US credits equates to five ECTs, however the above formula still exists, and in essence a student should be looking to spend two to two and half times the classroom contact time studying at home.

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3.7 ATTENDANCE Attendance and participation are vital elements of active student learning, and significantly enhance your chances of successfully completing a course and the program.

3.8 CLASS HOURS Each course session is planned for 150 minutes, and in general, course sessions are provided once every week (at three US credit hours per 16 week semester). The semester and weekly course schedules will be provided, by each course lecturer, to students on the first day of each new semester.

3.9 COURSE REGISTRATION Students must register for courses prior to the start of each semester.

3.10 EXAMS Students need to register for exams. This must be done the faculty administrator at the Office of Education Affairs (OEA). Students should register for final exams at least 10 (ten) days before the final exam date. Students failing to register for final exams can be excluded from the examination and will not receive a final grade. Students are required to show their valid ID upon sitting the exam.

GRADING The grading of all courses and assignments is based on the American (alphabetical) grading system. In general, the following grade and point system is applied in the bachelor program (see also individual course syllabi for specific grading):

A 940 – 1000 points C 740 – 769 points A- 900 – 939 points C- 700 – 739 points B+ 870 – 899 points D+ 670 – 699 points B 840 – 869 points D 640 – 669 points B- 800 – 839 points D- 600 – 639 points C+ 770 – 799 points F Below 600 points

FIGURE 1: GRADING

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Students must maintain a Grade Point Average (GPA) of (at least) 2.50 during their academic studies. In general: A = 4 points; B = 3 points; C = 2 points; D = 1 point; F = 0 points. Students with an ‘F’ (fail) or a “D” for general education courses will need to retake the complete course. To graduate, students require a minimum GPA of 2.50

3.12 WITHDRAWAL The student in consultation with the faculty counselor will initiate the withdrawal process which included the completion of the withdrawal form which will be forwarded to OSA to be used in the withdrawal interview.

3.13 DEFENSE FEE Prior to students defending there thesis; the Final Defense fee must be paid, currently Awg 150, this must be paid on the account of the UA: RBTT Bank, account number 30.58.646, stating course and student number.

3.14 PARTIAL TUITION FEES REFUND Depending on the time period in which the student graduates, the student may qualify for a partial refund of tuition fees. Students can contact OSA for more information. In the event that students, due to illness or other exceptional circumstances beyond their control are unable to attend lectures for a minimum period of six months, in the current academic year, they may be entitled to restitution of one tenth of the tuition for each month in which they were unable to attend the lectures. In the case where a student dies during the academic year, the heirs receive the refund.

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4. FACILITIES OF THE UNIVERSITY

4.1 OFFICE OF STUDENT AFFAIRS Tasks of the Office of Student Affairs (OSA) are, recruitment, registration, representation, guidance, and deregistration of the students (administration). In addition, the OSA acts as a support service to students who want to expand their international educational experiences by either following a recognized exchange program or following an international internship or thesis writing program. The OSA is also responsible for the organization of the introduction week for the students of all the faculties. The introduction week takes place in the second week of August. The purpose of the introduction week is for the students to become acquainted with each other, the UA, the faculty, with studying in higher education and to become aware of their own personal goals. It is not mandatory to participate in the introduction week. For more information apply to OSA at osa@ua.aw or at tel. 588-9946, ext. 255 or 256.

4.2 OFFICE OF EDUCATIONAL AFFAIRS The Office of Educational Affairs (OEA) is responsible for the educational administration of the faculties. OEA assists the time-tables of the lectures, the administration of grades of the students and the secretarial support of the faculties. The OEA is situated at the office next to the patio. OEA is open from Monday through Friday from 08:00 to 12:00 and from 14:00 to 17:00 hrs. Mrs. Corinna Bislip is the first contact person for the educational administration of FHTMS. For more information you can contact OEA faculty administrator at corinna.bislip@ua.au or at tel. 582-3901, ext. 291.

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4.3 RECEPTION

READERS If necessary, readers can be ordered at the reception and need to be ordered one week prior to the start of a course and they can take three to five working days to deliver. Those students who do not order on time are responsible for the reproduction of the material as only the amount of copies ordered and paid for are produced.

COPYING AND PRINTING Copy cards, for the copy machine in the library, are available at the reception at Awg. 5,00 or Awg. 10,00 with a deposit of Awg. 2,50. Copy cards can be reloaded at the reception desk where students may also buy and/or reload Print credit cards, the student may make use of the printing possibilities in the library and in the computer room. The University's reception office is open every day from 8:00-13:00 hrs. and from 14:00-17:00 hrs. More information is available at info@ua.aw or via telephone number 5823901, extension 221.

4.4 LIBRARY The library is open on working days from 08:00 to 20.00 hrs. Entrance to the library is complimentary, the general public has access to books, journals and other library material, however, borrowing publications is limited to holders of a valid student card and subject to the library’s lending conditions. The library may also be of assistance to enter online databases, like SAGE online journals, Emerald Premium and EBSCO. More information is available at http://www.ua.aw/ua/getPagepage/library.html and by e-mail library@ua.aw or by tel.582-3901, ext.225, 234 or 301.

4.5 COMPUTER FACILITIES The computer room, located on the second floor of the La Salle building of the university, has dual purposes; it is not only a computer lab, but also a

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classroom for courses where computer access is an integral part of the course or class. Computers are also available in the library. The computers have the following programs installed: Office 2007©, Office 2010©, QuickBooks 2010©, SPSS19©. Fourteen computers have Adobe Illustrator CS5©. Eating, drinking and smoking are strictly prohibited in the computer rooms. Only students who have signed a user’s declaration are permitted to use the computer facilities. All the other conditions for computer use are placed in the computer room. Complimentary wireless internet access is available throughout the UA campus. For more information apply at cc@ua.aw or at tel. 582-3901, ext. 297.

4.6 STUDY PROGRESS ASSISTANCE AND COUNSELING Academic guidance and coaching of the students is coordinated by the faculty. For personal challenges that the faculty counselor and staff are unable to handle the students can call on the Office of Counseling and Coaching (OCC), coordinated by drs. Dimitri Halley (psychologist). For more information call 5889946, extension 239.

4.7 STUDYING ABROAD The Office of International Affairs (OIA) was established with the objective to coordinate the international relations of the UA. To accomplish its duties in an effective way, the OIA has established a close collaboration with the faculties and the offices/centers. OIA works together with the Office of Student Affairs (OSA) on the preconditions for the exchanging of UA students. In collaboration with the OSA financial support is sought for UA students who would like to study abroad. The faculty and the OSA may help the students when planning to go study abroad. Those students who are planning to study abroad should contact OSA.

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4.8 QUALITY Center for Quality Assurance (CQA cooperates with the faculties to guarantee and upgrade the quality of the program of study. This is achieved, amongst others, by means of evaluation of the different courses of the curriculum by both students and lecturers.

4.9 IMPORTANT NOTICES Important notices are communicated to the students via their UA e-mail address or placed on the university’s announcement boards.

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5. STUDENT ORGANIZATIONS The UA offers students the possibility to express their creativity. Studying at the UA offers a chance to meet new friends and to gain new experiences. The current active student organizations are the Student Council, Circle K service club, Parlamento Hubenil (UA), the Sport Club and the ZN-magazine-team.

STUDENT AWARD CEREMONY The UA organizes a Student Award ceremony on a yearly basis. This ceremony is intended for students that excel in extra-curricular activities in cultural settings and in services rendered to the community. Students who are considered for the award, must have confirmed personal leadership capacities. More information on this award can be obtained at osa@ua.aw or on Facebook.

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6. HOSPITALITY, TOURISM MANAGEMENT &

INTERNATIONAL BUSINESS STUDIES The Faculty of Hospitality and Tourism Management Studies (hereafter FHTMS) recognizes the unique and strategic contribution of the hospitality and tourism industry to the overall development of Aruba and the region. FHTMS appreciates that an important element in this development is the need to develop strategic and dynamic competencies in hospitality and tourism management and, to strive for excellence in the Aruban hospitality and tourism industry. The mission of FHTMS is to:

- Provide and deliver high-quality professional and scientific education, academic and applied research, and community and business services in the field of hospitality, tourism management and international business;

- Contribute to the further development and professionalization of the Aruban hospitality and tourism industry and the Aruban economy.

FHTMS aims to provide business, (non-) government, and professional communities of Aruba and the region with qualified well-trained graduates in the areas of areas of Hospitality and Tourism Management, International Tourism Management and International Business. In addition, FHTMS focuses on conducting applied and scientific research and delivering services that benefit the Aruban hospitality community and tourism industry. FHTMS is founded on the principles of flexibility, responsibility, integrity, creativity, and sustainability, which serve as a guiding educational philosophy, and describes the values and beliefs of staff and students. The undergraduate program offers an integrated academic career leading to a Bachelor of Science (BSc.) degree.

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Type of Program: Undergraduate, Bachelor of Science Length: Min. 3 years (Max. 5 years) Entry requirements: High School or College Degree

GPA ≥ 2.50, SAT ≥ 1200, TOEFL ≥550 Instructional Language:

English

Total Credits (ECT): Min. 180 ECT Final Degree: Bachelor of Science (B.Sc.) Specialization: Hospitality Management

International Tourism Management International Business

Scholarships: Available (students need to meet criteria; contact administration)

Exit requirements: Grade Average ≥ 2.50 Future Job Profile: Junior management functions in private and

public sectors, in different international business and organizations, including the following functions and departments: Marketing, Accounting, Human Resource Management, Sales, Guest Services, Hotel Operations, Time-share, Events & Conventions, and also International Marketing, International Finance, Foreign Affairs, International Commerce, Policy & Planning, Research & Development, and Economic Development

Future Studies: MBA – International Tourism & Business (two year study, part-time, University of Aruba; At least 2 years of relevant working experience and GPA ≥ 3.00)

FIGURE 2: SUMMARY OF BACHELOR PROGRAM

6.1 ORGANIZATION & STAFF The Dean and faculty members are responsible for assuring, developing and conducting high-quality education and research, and providing business and community services. The Faculty of Hospitality & Tourism Management Studies consists of the following members:

Prof. Dr. Ryan R. Peterson, PhD.

Professor Peterson holds different academic degrees in the areas of economics, governance, business and technology.

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Internationally, Dr. Peterson has worked across several continents in different positions as director and professor. His portfolio spans over fifteen years as international business consultant and strategic advisor for multinationals, regional governments, and (tourism) destinations. His teaching includes (under-) graduate courses with a focus on strategy, management, economics, innovation, entrepreneurship and research design.

John Wardlaw, M.Ed. Dean

Dean and lecturer: John J Wardlaw M.Ed., born and bred in England, with over 30 years of experience in teaching and working in the hospitality and tourism industry. John merged those experiences when he joined the UA in 2007 as a lecturer in FHTMS where he has taught a variety of subjects across all three levels of the undergraduate degree program. Until becoming Dean he was the faculty Counselor and Vice-Dean

Drs. Madhu Jadnanansing,RA

Vice Dean, University instructor and PhD student. Mahdu has 17 years of professional experience in the private and public sector in Europe and the Caribbean. She joined the faculty as a full time professor lecturing Management (Fundamentals of International Business, International Management, and Strategic Management) and Leadership in 2009. She is also a PhD candidate conducting research in the area of Leadership Behavior.

Drs. Thais Nierop-Kappel

Student Counselor, University instructor, and PhD student, Thais has 14 years of experience in the Hospitality Industry and Public Sectors both in Aruba and in the US. She has been a full-time professor since 2006 specializing in Human Resources, Marketing, Principles of Tourism, and Professional Service. In addition, she is a PhD candidate conducting research in

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the area of Human Resources.

Don Taylor, MSc, CPA

University instructor and PhD student. He is a Certified Public Accountant with a post graduate degree from the University of the West indies, Mona Campus, with almost 20 years of experience in the hospitality industry throughout the Caribbean. In addition he has attended post graduate seminars at Harvard and Stanford Business Schools on Corporate Finance and Corporate Valuations. He is currently pursuing his PhD with a particular focus on financial systems and it its impact on SME s.

Dr. Earney Lasten PhD Earney holds various academic degrees, a B.Sc. in Computer Information System, a M.Sc. in Software Design and Development, a M.I.M. Master of International Management Degree, and a PhD in Hospitality and Management. His career includes various private and public sector roles including: Food Service Manager, Accountant, Information Technology Manager, Strategic Analyst Manager, Business Owner, and Instructor. Earney’s interests are in the areas of Information Systems/Technology, Planning and Designing Attractions, Research Methodology, and a wide variety of topics in Hospitality and Tourism Management studies. His teaching objective is to facilitate a learning environment that is interactive, didactic, interdisciplinary, and interpersonal.

Gerald Kock: M.Sc. PhD Candidate

Gerald (Gino) Kock, a 1987 alumni of the Culinary Institute of America, with over 15 years of experience in the hotel, restaurant, airline and healthcare industry in Aruba, St. Maarten, the Netherlands and the United States of America. He later joined the educational arena as Dean of Student Affairs at the local community college “Colegio EPI”.

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There, he was also charged with the implementation and supervision of the American Culinary Federation’s Apprenticeship Program. Gino holds a Bachelor’s degree (Cum Laude) in Business Management, a M.Sc. in Hospitality Management. He is currently pursuing his PhD. at the Rosen College of Hospitality Management, University of Central Florida. Besides presenting at Graduate Hospitality Conferences, Gino has a number of publications listed in the Journal of Hospitality Management, Journal of Heritage Tourism, the Journal of Event & Tourism Management, and the International Journal of Hospitality Management. His main interest is measuring the impact of food consumption, with a specific focus on the economic and environmental impact of locally produced foods by local agricultural (farmers).

Dr. Glenn Sankatsing, PhD.

University instructor (part-time). He holds a PhD in Social Sciences, and is Coordinator of the PhD Research Program. In addition, Dr. Sankatsing is Director of Caribbean Reality Studies Center, with a main focus on development and global harmony as the survival option for humanity given the imminent threats facing the species.

Everick Rincones, MA University instructor (part-time). He has a Master of Arts in Spanish Language and Culture and is specialized in Applied Linguistics. Graduated at the University of Utrecht in The Netherlands and has done research in Language and Vocabulary Acquisition. He has broad experience in education, both in The Netherlands and in Aruba, since 2001 he has taught Spanish at Colegio Arubano and is also a mentor and thesis coach. He has also taught courses in

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In addition, each semester different visiting lecturers from the College of Hospitality Management (UCF), the School of Hospitality, Retail, Tourism and Sports Management (USC), and the University of Amsterdam (UvA) provide undergraduate and graduate courses in the field of hospitality, tourism management, and international business.

6.2. IMPORTANT DATES Program Fall Semester 2011 - Start August 15 Final exams Fall 2011 In the week of November 28, 2011 Spring Semester 2012 - Start January 2, 2012 Final exams Spring 2012 In the week of April 23, 2012

Dates of exams subject to change

Holidays and Vacation

Winter Break December 5, 2011 to January 1, 2012 National G. F. Croes January 25, 2012 Carnival Monday February 20, 2012 National Flag & Anthem Day March 18, 2012 Easter Monday April 9, 2012 Queens Day April 30, 2012 Labor Day May 1, 2012 Summer Break 2012 May 2, 2012 FIGURE 3: IMPORTANT DATES

Language and Communication at the Instituto Pedagogico Arubano.

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7. BACHELOR PROGRAM Hospitality & Tourism and International Business Management is an interdisciplinary scientific study, which culminates in a Bachelor of Science (B.Sc.) degree. This 3-year

1 program provides students with a scientific,

research-based undergraduate program emphasizing business principles and management theories of international business and the international tourism industry. The bachelor program prepares students for management careers in a wide array of (international) service industries in both public and private sectors, with an emphasis on international tourism and international business functions. The program provides both the academic preparation and practical experiences that students will need to enter and succeed in an international management career. The program aims to provide a broad scientifically-grounded, research-based academic learning experience for personal and professional development in the international tourism and hospitality industry. Its main purpose is to provide students with a relevant, integrated, well-rounded, and comprehensive scientific, professional and community-based learning experience (see Figure 2). The objectives of the scientific learning experience focus on developing key ‘competencies’ and enables students to:

- Develop a comprehensive body of knowledge, skills, (self-learning) abilities, and professional attitudes in international business and tourism management;

- Comprehend the multi-disciplinary, multi-sectorial, and multi-national nature of management in the international tourism industry;

- Develop capabilities to identify opportunities and challenges in the tourism industry; understand the complexity and multi-faceted nature of opportunities, challenges, problems, and solutions in the tourism industry; and integrate and apply multiple, sound and creative management techniques in responding to those opportunities and challenges;

1 The official stipulated time to complete the program is a minimum of 3 (three)

years, or the equivalent of 6 (six) semesters, including a management traineeship of at least 4 (four) months.

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- Understand and apply scientific and theoretical principles of international business, policy development and strategic management to the tourism industry;

- Develop and apply scientific research capabilities, including the theoretical principals and hands-on experience with fundamental and applied research

- Develop and apply analytical and reflective competencies in problem-solving and solution-finding;

The professional learning experience focuses on enabling students to:

- Develop their personal potential (self-awareness) and realize personal growth (self-actualization) for enriched personal and professional lives;

- Develop a system of personal beliefs, attitudes, and behaviors based on sound ethics that lead to civic and social responsibility;

- Comprehend and appreciate their culture (including history and heritage) and (social-political and natural) environment, and develop an understanding of cultural identity, social diversity, and sustainable development;

- Develop the skills and abilities for sound scientific analysis and synthesis (in management problem-solving/solution-finding);

- Develop and apply scientifically-based and academically-suitable communication skills (verbal and written);

- Develop the skills and abilities for effective interpersonal and cross-cultural communication.

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Community-based learning enables students to: - Apply scientific and professional learning experiences in

structured and unstructured field practices (i.e., the community and business), and critically reflect on these experiences and practices;

- Explore and discover new professional and personal learning experiences in field settings, and critically reflect on these experiences and practices;

- Develop the requisite body of knowledge, skills, abilities and attitudes necessary for continuous (life-long) learning, further professional and personal growth, and a productive and ethically/socially responsible professional in the hospitality and tourism industry, and as a member of society.

Learning Experience

Educational Focus

Program Components

Scientific Core Curriculum Tourism Management Principles (TMP)

International Business Intelligence (IBI)

Professional General Education

Personal Development (PED)

Business Economics (BEC) Business Communication (COM) Business Research Methodology

(BRM) Environmental Science (ENV) Social-Cultural History (SCH)

Community Field Education Community Engagement Program Management Intern Traineeship FIGURE 4: LEARNING EXPERIENCE, EDUCATIONAL FOCUS AND PROGRAM

COMPONENETS

The core curriculum encompasses tourism management principles and fundamentals of international business. These components reflect the different (functional) business domains and (sub-) sectors comprising the international tourism industry, and focus on a myriad of theoretical disciplines and foundations, ranging from economics, psychology, marketing, management science, to organization studies, political science, and sociology. The core curriculum provides students with the basic

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scientific principles and building blocks for academic development, rigorous scientific reflection and industry applications. The general education introduces students to a broad range of social and intellectual pursuits, to equip them with the analytical, emotional and expressive skills required to engage in those pursuits, and to develop their ability to think critically and creatively. General education program components include:

- Personal Leadership (PED): Psychology, Leadership; - Business Economics (BEC): General economics, Macro-

economics, Microeconomics - Business Communication (COM): English, Spanish, Business

Communication; - Business Research Methodology (BRM): Introduction to Business

Research Methodology, Business Research Methodology; - Environmental Science (ENV): Environmental Science &

Management; - Social-Cultural History (SCH): Social-Cultural History &

Philosophy. Field education is a learning experience for students in the community or business, which gives the opportunity for public and private organizations to provide structured learning experiences that develop professional competencies. Field education and community-based service learning is a process that allows students to meet academic standards in a hands-on, real-life environment, while also developing employability skills and career awareness. Field education consists of industry orientation, community development projects, and a research intern/management traineeship.

7.1 PROGRAM OVERVIEW The bachelor program in International Tourism Management is structured in three years (see figure 5 on page 20 for a graphical overview of the complete program). Each year is divided in two semesters (Fall and Spring) and a summer period. Each semester students normally follow 6 (six) courses; on average 30 credits. Each course or field activity consists of weekly contact hours and self-study hours. The total amount of hours provides an indication of the number of credits (ECTS: European Credit Transfer System; and USC: United States Credits).

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The first year provides a basic introduction to the multidisciplinary field of International Business and Tourism Management. It provides the general foundation for the second year. All the general education courses are provided in the first year and second year. Please note that first-year courses are often mandatory prerequisites for second-year courses, meaning that you will not be able to follow a second-year course, if you have not completed the required first-year course. Please contact the administration for further information regarding the prerequisites. Students advancing to the second year will have to meet the following criteria:

- Demonstration of mastery of the scientific basics: at least 50% of the core curriculum must be completed successfully;

- Demonstration of mastery of general competencies: at least 50% of all general education courses must be completed successfully;

- A minimum grade point average (GPA) of 2.50. The second year provides students with the opportunity to develop specific competencies in different professional areas, and enables advancement in key areas of tourism management and international business. Students advancing to the third year will have to meet the following criteria:

- Demonstration of mastery of the scientific basics: at least 75% of the core curriculum must be completed successfully;

- Demonstration of mastery of general competencies: 75% of all general education courses must be completed successfully;

- A minimum grade point average (GPA) of 2.50. During the third year students choose certain electives and specialize in one (or more) of the following areas:

a. International Tourism & Hospitality b. International Business & Marketing

During the final semester of the third year students conduct their final management traineeship, and write and defend their final scientific (bachelor) thesis. Students need to complete all core and general education courses before starting with their final management traineeship.

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GRAPHICAL OVERVIEW OF BACHELOR PROGRAM 2010-20132 Fall 1 EC Spring 1 EC Principles of Tourism Management 5 Financial Accounting 5 Introduction to Tourism Marketing 5 Service Management 5 International Business 5 Human Resource Management in

Tourism 5

Business Economics (G) 5 Psychology (G) 5 Spanish Composition (G) 5 Environmental Science (G) 5 English Composition (G) 5 Business Research Methodology I (G) 5 Information Literacy & Research (G)

2

Total 32 Total 30 Summer Industry Orientation 5

Fall 2 EC Spring 2 EC Tourism Mgt. Research 6 Corporate Finance 5 Managerial Accounting 5 International Management 5 Tourism Leadership 5 Timeshare Management 5 Tourism Information Systems 5 MICE Industry 5 Hotel Operations 5 Social Culture History & Philosophy 5 Business Communication (G) 5 Business Research Methodology II

(G) 5

Total 31 Total 30

Fall 3 EC Spring 3 Advanced Independent Study* (Incl. literature review and research proposal for Bachelor Thesis)

6 Management Traineeship: - Business Internship - Research Project - Final Thesis*

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6 4

Electives: International Tourism & Hospitality Strategic Management of Tourism 5 Restaurant Management 5 Event Management 5 Destination Marketing 5 Cruise line Management 5 International Business & Marketing International Economics 5 International Finance 5 International Human Resource 5

2 Provisional; subject to change without previous notice.

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Management International Marketing 5 Strategic Management 5

Total 26 Total 30

FIGURE 5: PROGRAM OVERVIEW BACHELOR

G= General education course * The Bachelor Thesis consists of a total of 10 ECT (Advanced Independent Study & Final Thesis)

7.2 ENTRY & APPLICATION REQUIREMENTS

Students wishing to apply for the bachelor program should comply with the following minimum requirements:

- A High School Degree or College Degree; - A GPA (Grade Point Average) of at least 2.50; - A ‘Propaedeuse’ degree or the equivalent of a Freshman year

with a grade - point average of ≥ 2.50, or a numeric grade average of ≥ 7.0; - An SAT (Scholastic Aptitude Test) Score of at least 1200 - A TOEFL (Test of English as Foreign Language) score of 550.

Registration and - test dates are available at www.toefl.org;

7.3 COURSE DESCRIPTIONS

FRESHMAN COURSES FALL

ORGANIZATION FUNDAMENTALS OF INTERNATIONAL BUSINESS Course synopsis This course will introduce students to the theoretical principles

and scientific design of organizations in international business. Emphasis will be placed on developing an understanding of organization design and performance and the forces within the international business environment affecting organization effectiveness.

PRINCIPLES OF TOURISM MANAGEMENT Course synopsis This course introduces the basic concepts, tools, and techniques

of tourism management. It includes an introduction to the tourism industry, the effects of tourism on society, and current developments in the field. In part one we will look at the global impact of tourism, a history of travel, and career opportunities. Part two looks at the governmental and private organizations that

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provide services, products, and destinations for travelers. In part three, students learn about travel motivation, travel behavior, and the sociology of tourism.

INTRODUCTION TO TOURISM MARKETING Course synopsis Course synopsis This course explains marketing concepts, the how

and why of everyone’s role in marketing, and shows how they apply to real-life situations. Part 1 introduces you to the concept of hospitality marketing and its importance. Part 2 helps you understand the role of consumer behavior and how it affects the marketing environment. And part 3 identifies and explains strategies for promoting products and the various distribution channels.

BUSINESS ECONOMICS (G) Course synopsis Course synopsis This course provides a general

introduction to the principles and theories of economics. It incorporates the study of macro-economics and microeconomics, and discusses the role and relevance of economics in contemporary societies. The course focuses on operating conditions of companies that seek to minimize costs and maximize profits, and presents the latest ideas on maximizing firm value.

ENGLISH COMPOSITION (G) Course synopsis This course is designed to teach the basic language use,

writing mechanics, and the principles of English composition. The intent is to equip students with the English language proficiency required to communicate effectively across the entire range of linguistic environments—academic, professional, cultural, commercial, personal and social—encountered in the Hospitality and Tourism Industry. The major focus will be in the area of business communications.

SPANISH COMPOSITION (G) Course synopsis Course synopsis The focus in this course will be on the

assessment and improvement of the proficiency in the Spanish language. The attention will be on the listening, reading, writing and speaking skills as part of the

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communication skills. Spanish grammar and specific vocabulary will also be part of the course.

FRESHMAN COURSES (SPRING)

ENVIRONMENTAL SCIENCE (G) Course synopsis This course provides a sojourn into environmental science

and some business environmental management principles. A wide range of topics and questions will be addressed, thus providing an introduction to the various areas of environmental science and environmental protection.

SERVICE QUALITY Course synopsis This course is designed to explore, challenge, and refine

principles of professional service management in any service company (public and private). Students will read, observe, and discuss a broad selection of materials on the topic, and then apply the concepts involved to their own service experience.

INTRODUCTION TO HUMAN RESOURCE MANAGEMENT Course synopsis People are one of the main assets in any professional

service industry, including tourism, travel and hospitality. In this course, students are introduced to the basic concepts and principles of human resource management in tourism companies. This course is intended to provide students with a basic understanding of the different activities, tasks and functions of the personnel function and human resource management in organizations.

FINANCIAL ACCOUNTING Course synopsis This course examines the conceptual framework of

Financial Accounting and how Accounting is applied to the hotel industry. It starts off with basic book keeping entries, to trial balance and financial statement preparation (income statement, balance sheet and cash flows) and includes financial statement analysis.

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PSYCHOLOGY (G) Course synopsis This course provides a general introduction to the various

areas of psychological theories. A wide range of topics and questions in the field of human behavior will be addressed and at the end of this course students will have a basic understanding of concepts used in studying the behavior and mental processes of human beings.

BUSINESS RESEARCH METHODOLOGY 1 (G) Course synopsis This course provides an introduction to research

methodology. It discusses the basic principles and processes of (scientific) research, and its applicability to solving business and management problems. Classes focus on both theory and practice of designing and conducting research, and discuss different examples.

JUNIOR COURSES (FALL)

BUSINESS COMMUNICATION (G) Course synopsis This course covers theory and practice of oral, written and

non-verbal communication in organizational settings. The sessions will address the impact of globalization, new communication technologies, and cultural diversity on work and organizational/customer communication.

MANAGERIAL ACCOUNTING Course synopsis This is a core course that introduces students to the

conceptual underpinnings of internal accounting information. It examines the usefulness of internal reports as well as the types of management reports and how they assist in driving the company forward and achieving its financial goals. Topics include cost volume profit analysis, marginal costs and detailed financial statement analysis. It combines the concepts of financial accounting and business economics and goes somewhat further at the micro level in terms of analysis.

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HOTEL OPERATIONS Course synopsis This course addresses the basic principles of operating a

lodging facility, which includes accounting, housekeeping, engineering, front desk, food and beverages and guest services functions.

INFORMATION SYSTEMS Course synopsis This course introduces students the world of information

systems and technology, and takes a business perspective on the application and value of information technologies for tourism and non-tourism companies. IT and internet applications are reviewed in different departments of an organization (back-of-the house, front-of-the house), and students conduct a field assignment.

TOURISM MANAGEMENT RESEARCH Course synopsis Building forth on the courses of Tourism Management and

Business Research Methodology 1, this course introduces students to the business world of managing a research project, executing a survey, and reporting the final results. Students work in teams in the field and conduct their research as industry experts. Examples of studies include guest hotel satisfaction, Aruba brand image, timeshare quality and cruise-line visitor profile.

JUNIOR COURSES (SPRING)

CORPORATE FINANCE Course synopsis This course introduces students to the theoretical

principles and underlying rationale of corporate finance. Corporate Finance seeks to clarify what management’s financial goals should be in order to maximize value to the stockholders. Concepts such as value maximization and cost of capital are introduced and discussed as well as expected return and risk.

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INTERNATIONAL MANAGEMENT Course synopsis Students will gain a general overview of the process and

effect of globalization in contemporary business, along with an introduction to theories, concepts and skills relevant to managing effectively in today’s global environment. Specifically, students will learn to describe and explain the linkages between strategy, culture and leadership in international management.

TIMESHARE MANAGEMENT Course synopsis This course deals with the assessment of sales tactics and

organizational tactics as employed in vacation ownership properties. The course will also review the areas of Finance, Human resources, Guest Services, Exchange companies, and Operations.

INCENTIVES, CONVENTIONS AND EVENTS INDUSTRY Course synopsis This course reviews the industry, organization and

execution of meetings, (travel) incentives, (business) conventions and (tourism) events. It covers the roles of organizations and people in the business enterprises that comprise the industry.

SOCIAL-CULTURAL HISTORY (G) Course synopsis This course focuses on the history, contemporary reality

and challenges of Latin America, the Caribbean and Aruba, located in a larger process of the social genesis of humanity. The diagnosis of our contemporary society as embedded in the globalized world will identify the main dangers and challenges and discuss the survival options of humanity, the region and the place of Aruba, with the core concept of ‘development-envelopment dynamics’, in order to connect history, heritage, culture and social processes in the dynamic local, regional and global neighborhood.

BUSINESS RESEARCH METHODOLOGY 2 (G) Course synopsis This course builds forth on Business Research

Methodology 1 and Tourism Management Research and advances on the topic of theoretical models and

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operationalization, and the (statistical) analysis of data. Students are introduced to inferential data analysis (using statistical software), including parametric, non-parametric, and multivariate analysis.

SENIOR COURSES (FALL)

INDEPENDENT ADVANCE STUDY Course synopsis The independent advance study prepares students for

their final research project and thesis, and entails an independent study of personal interest, including the production and presentation of a research proposal. The research proposal covers the research problem and research questions to be studied, in addition to a review of the literature and a description of the research design and methodologies to be employed. The independent advance study covers the first three chapters of the final Bachelor thesis.

INTERNATIONAL ECONOMICS Course synopsis This course discusses the competitiveness of nations, and

provides a contemporary perspective on the economic development and sustainability of countries and economies. The course reviews several theories and models, and numerous case studies of countries are discussed to identify the sources of sustainable competitive advantage. Special attention is focused on the role of national innovation and national innovation systems.

INTERNATIONAL FINANCE Course synopsis This course internationalizes the concepts introduced in

corporate finance and looks to corporate governance structures, foreign exchange risks and country analysis and the impact of these factors on returns and risks. This includes the Sarbanes-Oxley legislation and its impact on the capital markets and corporate governance .Also the selection and execution of global financing strategies and the roles of multinational firms.

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STRATEGIC MANAGEMENT Course synopsis This course is considers the dimension of top management

decision situation, specifically taking into consideration the environment and its impact upon the future of the organizations, and the circumstances created by the strength and weakness of the organizations operations. The course is designed to help students to understand the concept of strategy and strategic management process.

INTERNATIONAL HUMAN RESOURCE MANAGEMENT Course synopsis This course provides an overview of the comparative and

human resource management issues associated with operating an international business organization. Topics of interest are: Cross-border Alliances and SME’s, Staffing International Operations for Sustained Global Growth, Recruiting and Selecting Staff for International Assignments, Re-entry and Career Issues, etc.

INTERNATIONAL MARKETING Course synopsis This course takes a strategic and environmental approach

to global marketing, with sections on the global marketing environment, global strategy, the global marketing mix, and managing for the global marketing effort. Outlines the major dilemmas of the economic, social, cultural, political, legal, and financial environments, and provides a set of conceptual and analytical tools for understanding global marketing.

STRATEGIC MANAGEMENT OF TOURISM Course synopsis This course will introduce students to the theoretical

principles of the strategy process in particular for tourism and travel. By the end of the course students will be able to diagnose an organization in terms of its design and effectiveness and recommend changes that will improve the performance of the organization.

RESTAURANT MANAGEMENT Course synopsis This course will give students an overview of the

restaurant industry. We will explore each of the major

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sectors of this industry (culinary production, service, administration). At the end of this course, students should feel comfortable discussing all concepts relating to the general areas of the restaurant industry – organization, management, marketing, menu management, sanitation and safety, design and finances; and they should be familiar with industry terms and vocabulary.

DESTINATION MARKETING Course synopsis Course synopsis In today’s fiercely competitive tourism

markets, destination competitiveness demands an effective marketing organization. This course looks at the concepts of tourism destinations and examines the management and marketing strategies/tactics with a view to sustainable development; it examines a tourism area using a live case study approach to provide recommendations on improving the marketing of the destination. The course involves guest lecture, site visits and industry presentations to develop an in dept understanding of the destination marketing process.

CRUISE LINE MANAGEMENT Course synopsis Overview of cruise industry: it’s history and evolutions,

operating and marketing procedures, career opportunities, ship profiles, itineraries, and ports of call. Guest speakers and field trip included.

7.4 EXIT & DEGREE REQUIREMENTS The ‘Bachelor of Science' degree is awarded to students who meet the following minimum criteria:

- A grade point average (GPA) of 2.50; - All course work completed with a minimum of 180 credits; - A minimum of 850 hours of management traineeship successfully

completed; (based on company and management evaluations, and student achievements final grades, final thesis, final defense).

- Proof of excellent academic conduct (no academic and university violations; on student record – See Chapter 4, Rules and Regulations).

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IMPORTANT: Bachelor students planning to continue with a Master program (at the University of Aruba or elsewhere) require a GPA of 3.0 (or an NGA of 7.5), and may be subject to a GMAT test; all undergraduate course and field work should have been completed with a ‘B’ (‘7.0’) or higher!

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8. MASTER PROGRAM International corporations and tourism enterprises readily acknowledge that innovative leadership capabilities are crucial to their strategy, competitiveness, and growth. The Master in Business Administration (MBA) in International Tourism & Business program is designed for ambitious and talented professionals. The MBA aims to inspire innovation and innovative thinking, and to create sustainable strategies for the future by providing enriched experiences for leadership and professional development. The goal of the MBA is to develop and enhance scientific and business competencies in the areas of international tourism, international business and strategic management, with the objective to:

- Analyze and apply theoretical and scientific principles of strategy, organization, and management in international business and tourism;

- Analyze, organize and develop professional competencies and organizational capabilities for high-performance business models and effective strategies for international business and tourism;

- Identify and develop holistic strategies and integrated programs for managing organizational transformation and innovation in international business and tourism;

- Develop proficiency and competence in executive communication, professional team-work, and strategic decision-making;

- Build collaborative visioning processes and enable agile thinking in terms of opportunities, creativity, flexibility, and improvisation;

- Instill change-readiness and social sensitivity to the dynamics, diversity and politics of organizational transformation in global cross-cultural settings.

The graduate program offers a business management development program leading to a Master of Business Administration (MBA) degree.

Type of Program: Master Length: 2 years, part-time (Max. 3 years) Entry requirements: Bachelor of Science/Arts degree

GPA ≥ 3.00, Management Experience Instructional Language: English Total Credits (ECT): Min. 60 ECT Final Degree: Master in Business Administration (MBA)

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Specialization: International Tourism International Business

Exit requirements: Grade Average ≥ 3.00 Future Job Profile: Senior management functions in private

and public sectors, in different international business and organizations, including the following functions and departments: Marketing, Accounting, Human Resource Management, Sales, Guest Services, Hotel Operations, Time-share, Events & Conventions, and also International Marketing, International Finance, Foreign Affairs, International Commerce, Policy & Planning, Research & Development, and Economic Development

Future Studies: Doctoral and PhD programs FIGURE 6: SUMMARY OF MASTER PROGRAM

8.1 PROGRAM OVERVIEW The MBA is organized in different core and elective courses, in a cumulative system of academic competence development over a two (2) year period. The first year focuses on scientific principles and practices of strategy, leadership, and management within the context of globalization, competitiveness, innovation and sustainability of international businesses and tourism enterprises, and service industries in general. The first year covers eight (8) core courses (total of 32 credits), which include:

1. Strategy & Organization 2. Leadership & Ethics 3. Innovation & Entrepreneurship 4. Operations & Service Management 5. Organization & HR Development 6. Corporate Finance 7. Research Philosophy 8. Advanced Business Research Methodology

Throughout the core courses, weekly class sessions draw from and build upon the diversity of management experiences and leadership

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perspectives of participants. Moreover, international case studies are discussed and enriched with international guest lectures and visiting professors from the United States, Europe and the Caribbean. In the final terms of the first year, several electives are provided including for example:

- Tourism Development - Destination Branding - Knowledge Management - Public Diplomacy for International Business - Financial Entrepreneurship

Students need to complete a minimum of eight (8) elective credits (equivalent of two courses). All courses are provided across five (5) terms each of eight (8) week duration, with three (3) class hours per week. Each module is concluded with a final exam in the last week of the term. Each module must be completed with an 80% proficiency level. Participants continuing to the second year must obtain and maintain a minimum cumulative GPA of 3.00, and must successfully complete all courses (total of 40 credits) before commencing with second year research courses. The second year of the program focuses on scientific research, in which the following four activities are emphasized:

1. Research definition & scientific literature review; 2. Research design & proposal; 3. Field data collection & data analysis; 4. Final thesis & defense

Contrary to the first year, the foregoing research courses are provided as semi-independent studies, with individual contact hours and personal supervision by a senior faculty member. Participants are required to present and defend their proposed research design in front of an academic committee. Participants that have successfully completed and defended their literature review and research proposal (phase 1 and 2) can subsequently start with their final research project (phase 3) and final thesis (phase 4). During the final phase of the second year, participants focus on their final research project, including a comprehensive scientific study, which is

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complemented and concluded with the production and defense of a scientific thesis (total of 20 credits). The final research project is carried out in the field in, and/or for an organization/institution (either local or international). The nature, focus and objectives of the final research project are discussed and agreed upon by the participant and academic mentor. Upon successful completions of the research project and defense of the master thesis (with a minimum cumulative GPA of 3.00), participants are awarded the title ‘MBA’. In general8, the different courses are scheduled in nine (9) terms of eight (8) weeks across two (2) years.

Module Term Timeframe

Year 1 (2010-2011) – 40 weeks Strategy & Organization 1 Sept-Oct Leadership & Ethics 1 Sept-Oct Innovation & Entrepreneurship 2 Nov-Dec Research Philosophy 2 Nov-Dec Operations Management 3 Jan-Feb Corporate Finance 3 Jan-Feb Organization Development 4 Mar-Apr Elective 4 Mar-Apr Research Methodology 5 May-Jun Elective 5 May-Jun Year 2 (2011-2012) – 32 weeks Research Definition 6 Sep-Oct Research Design 7 Nov-Dec Research Study 8 Jan-Feb Research Thesis 9 Mar-Apr Thesis Defense May FIGURE 7: PROGRAM OVERVIEW MASTER

Students can enroll at the beginning of each term in the first year. To continue with the research courses in the second year, students need to comply with all requirements of first-year courses.

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8.2. ENTRY & APPLICATION REQUIREMENTS To enter the program, applicants should meet the following minimum criteria:

- A Bachelor degree; applicants need to submit a copy of their official grade transcript.

- A minimum GPA of 3.00, or a numerical grade average of 8.0 on the final Bachelor thesis (European model);

- Complete resume, including a 1000- word essay outlining personal motivation and professional development objectives in pursuing a Master's degree;

- At least two (2) years of relevant work/industry experience, including indicators of extracurricular activities, work experience, job responsibilities, and leadership experience;

- Three letters of reference required from previous/current employer);

- Proficiency in English (written and verbal skills); - Basic knowledge of research methods and statistics; - Motivated, innovative and willing to take on challenges; a

personal interview will be part of the final selection process. Applicants are responsible for meeting all requirements and for submitting all required information by stipulated dates and deadlines.

Where theadventure

starts...

University of ArubaJ.E. Irausquinplein 4 p.o. Box 5

Oranjestad, Aruba

Phone : +(297) 5823901 Email : info@ua.awFax : +(297) 5831770 Website : www.ua.aw