STUDIO ARTES NORTHSIDE INCORPORATED · As a member of Studio ARTES you have rights and you should...
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Member Handbook
Transcript of STUDIO ARTES NORTHSIDE INCORPORATED · As a member of Studio ARTES you have rights and you should...
Member Handbook
This handbook will tell you about • What we do here at Studio ARTES
• Your rights and responsibilities as a member of Studio ARTES
• Giving us feedback or making a complaint
• Other things you need to know about Studio ARTES
• Studio ARTES and the NDIS If you want some help to understand things we talk about in this book, you
could ask someone at Studio ARTES, a family member, carer or friend.
This is a book for you to keep. Look at it when you want to know things like: • If you have a problem with what you do at Studio ARTES
• You have a problem with another person or staff member at Studio
ARTES
• You are worried about something that might not have anything to do with Studio ARTES
• If you have ideas how we can make things better or do something different
• If you want to make a complaint about something we do or something that has happened
• You want to know more about how you pay for Studio ARTES sessions
• How you can change to different programs or add more days at Studio ARTES
What we do at Studio ARTES
Studio ARTES runs creative programs for people living with a disability.
We have programs in visual arts, where you can do painting,
photography, drawing, jewellery making, felting, sculpture, woodwork,
weaving and many other crafts.
We have programs in performing arts; where you can dance, make
music, make podcasts. And different life skills programs including things
like cooking, learning to read and write, going shopping and writing
budgets, sports and fit club, public speaking, technology, gardening,
science and discovery, beauty and creative writing.
We also run a breakfast club where you can come in early, have
breakfast, catch up with friends and do activities, and afternoon clubs
where you can do fitness, art, performance, and social activities. You get
to pick and choose which days and sessions you want to come to. You
can find a list of all of our programs on our website.
At Studio ARTES we operates under the NSW Disability Service Standards, which are similar to the National Standards for Disability Services. These standards mean that we are always putting the person (you) at the centre of the way we deliver services. The standards are; 1. Service Access – information being readily available so each person knows how
to access services and is treated fairly by service providers.
2. Individual Outcomes – person-centred approaches providing information and support for each person to exercise choice and control over the design and delivery of their services.
3. Participation – people with a disability being valued members of their
community through active & meaningful participation.
4. Feedback and Complaints – each person can expect a complaint to be dealt with, have support and the opportunity to participate in the complaints process.
5. Service Management – each person receives well-managed quality services
that are efficiently governed.
6. Rights – people with a disability receiving services that promote their legal & human rights, and enable them to exercise choice like everyone else in the community.
Rights and Responsibilities As a member of Studio ARTES you
have rights and you should be treated
in a way that respects your decisions.
You have the same rights as everyone
else, this is the law. These rights also
carry responsibility on your part so
that Studio ARTES can be a positive environment, a place where all
members can participate and learn, a place that flows smoothly and a
place where the rights of others are protected and valued.
Rights mean that you can make decisions about what you want, what you
don’t want, what you do, or if you’ve changed your mind about
something. The rights listed below are not only relevant at Studio ARTES
but in all of your life.
Your rights as a member of Studio ARTES include:
• Privacy & personal space
• Freedom of speech
• Complain or disagree – as long as you do not disregard your
responsibilities
• Expression of your unique abilities, talents and creativity
• Choose your friends and relationships
• Make decisions about your daily life
• Ownership of your belongings & control of your money
• Be protected from abuse and discrimination.
Responsibilities are about what is expected of you when you attend
Studio ARTES.
Your responsibilities as a member of Studio ARTES include:
• Be considerate and respectful of others, both staff and members.
• To attend Studio ARTES for your agreed sessions & days, and notify
Studio ARTES if you are not attending
• Follow instructions by staff and carers.
• Join in sessions with a positive attitude and to the best of your ability.
• Not to hurt, abuse or violate another member or staff physically or
emotionally.
• To understand that what you want is not always for your best.
If you are not meeting your responsibilities as a member of Studio ARTES
we will talk to you about this. If a family member or carer is needed in
this process we will include them and talk to them as well.
Giving us feedback or making a complaint What to do if you are not happy? Studio ARTES welcomes feedback that is
both positive and negative, as well as
complaints about our service. You should
never feel worried about giving negative
feedback or a complaint. We use this
information to improve the way we work
and deliver services to our members.
You can give feedback or make a complaint in a number of ways. You can do it
online via our website, or by talking to someone here at Studio ARTES.
When you give feedback or make a complaint, we will ask you some basic
information about what it is about. This information you give we will use to have a
discussion with you about how we will use the information, and put it on a register
so we have a record and see if there are patterns to what we do.
When you make a complaint, we will ask you
some more details about your complaint and
ask you what you want to be the result of
your complaint, and then we will write back
to you or make a meeting with you to discuss
it further.
If you are not satisfied that your complaint
has been dealt with properly you have every
right to take the matter to an external body by contacting the NSW Ombudsman
02 9286 1000, www.omobo.nsw.gov.au, email: [email protected]
Studio ARTES and the NDIS
Rates for attending Studio ARTES depend on your support needs. This
will be discussed before you start at Studio ARTES.
The hourly rate reflects the pricing of the NDIS and is for the supports
provided. As well as this rate, Studio ARTES charges an activity fee that
assists us to purchase the materials we buy and use on programs. This
fee is $5 per session (+GST). This will be invoiced to you separately, and
can be paid fortnightly, per term or yearly. This fee can’t be taken out of
the NDIS plan unless there is written permission from the NDIS for you to
do this. However as a general rule the NDIS does not allow this.
If you have an NDIS plan, you can agree to use your funds in the plan to
pay for Studio ARTES hourly rate. You will need to sign a schedule of
supports, which outlines the activities you will be charged for in more
detail. If you decide to increase, decrease or change your sessions, we will
do another schedule. The rules concerning charges under the NDIS plan
are outlined in the service agreement.
Please talk to us to understand your payments whichever method you
decide to use, and we can set up a payment schedule for you if you need
to take more time to pay.
Additional Services
Support Coordination and Plan Management
If you require support coordination and/or plan management services
from Studio ARTES, we will set up a separate service agreement for this,
and this will be managed separately from your normal services you
receive from Studio ARTES.
When doing support coordination and plan management, we will adhere
to the requirements of the NDIA that we ensure that you always know
that other services are available to you apart from Studio ARTES. WE
have a policy that outlines this and will discuss this with you when you
sign up for those services.
Important Information
Studio ARTES has three locations: • Studio ARTES and Head Office
33 Jersey Street HORNSBY NSW 2077 Telephone: 9482 5266
• Studio ARTES Inner West 24a Australia Street, Camperdown NSW 2050 At “Roomies Art Studio” Art Camp (in Camperdown Park) (Wheel chair access from Australia Street or Pidcock Street) Telephone: 9482 5266
• Studio A Level 4, Crows Nest Community Centre 2 Ernest Street, CROWS NEST NSW 2065 Telephone: 9439 1281 General Enquiries: [email protected] [email protected] If you are advising of an absence: [email protected] If you have an accounts enquiry: [email protected] NSW Ombudsman 02 9286 1000 www.omobo.nsw.gov.au [email protected] National Disability Insurance Scheme (NDIS) 1800 800 110
