Student Workforce Preparation Toolkit

for all Academies

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Presenters

•Jeff Fagan- Global Account Exec, Marriott Int’l

•Lisl Ewing- Manager, Global University Relations Talent Acquisition, Marriott International

•Gary Freund-Chair, Advisory BoardDirector of Hospitality Industry RelationsDepartment of Hospitality, Recreation, and TourismCalifornia State University, East Bay

Who’s in the Audience?Teachers

PrincipalsAcademy Directors

StudentsBusiness Partners

NAF Staff

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Agenda and Learning's•Practices that students should start in school

•How to use social media to your advantage

•What Marriott looks for in a candidate

•What schools can do to match this profile

•How to engage business partners to find work based learning opportunities

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Beyond the Classroom Walls:Best Practices by Students

Natasha Ghatak2002 NAF Graduate

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Social Media

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The Tagline: “NAF Student”

Student or Intern

Where I am, Where I am

going

Extra Curricular

Accomplishments

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Student Success Tool Belt

Mentorship Confidence Simulations

Detailed resume

workshops

The Wall Street Journal

Business Books

Informational Interviews

Fieldtrips Email etiquette

Dress for success

Involve parents

Peer to peer review Interview prep

Translating high school experiences

Goal Setting & Progress

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Student Involvement

• Any and All dedicated extra-curricular activities

• Opportunities to lead teams• Join associations• Conference planning & attendance• College ready/career ready• NAF scholarships & other scholarships

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Internship Search

• Encourage the process early • Involve parents & local community• Highlight skills• Volunteer • Network

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Importance of People Management

• Professionalism• Customer Service• Above and Beyond Call of

Duty• Follow up and Confirmation• Listening Skills• Attention to Detail• Motivations and Incentives

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Excellent Blogs

Harvard Business Review: blogs.hbr.org/

Crain’s Chicago Business: http://www.chicagobusiness.com/section/blogs

Young Entrepreneur http://www.youngentrepreneur.com/blog/

The Glass Hammerhttp://www.theglasshammer.com/

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Recruitment & Selection…What keeps us up at night???

GENERATION Y

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Get it Right from the Beginning—

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What we know about Gen Y—

Part of a “family” or social groupmulti-task exceptionally well

Has a low tolerance for boredomIs very selective in the way they receive information (more interaction)Can be described as more highly demanding than past new employeesWants to be part of something worthwhileSeeks constant feedback and expects wide range of “rewards” and work flexibility

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#1 Global Career Site on Facebook in the World!

Facebook.com/marriottjobsandcareers

linkedin.com/company/marriott-international

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Launch of new Program-2013

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Marriott’s global leadership development program for recent university graduates, offering a foundation of

development, resources, and support to grow the future leaders of our company.

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Areas we are looking at as a Business…•Get it Right, Right from the START•Get Engaged!•Culture that is Nurturing and Collaborative•Encourage Opportunities for Learning & Growth through challenging work and career progression•Do not assume they had same “Home Training”•Use Technology•Revitalize old Recognition Programs•Be more flexible than ever thought•Find ways for the new to learn from the old (vice versa)•Recognize and Respect Individuality

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What you can do?Hospitality is still a “people business” and importance of soft skills cannot be overlooked.

-role playing, professional expectations- “etiquette” (personal and professional)

- understanding multigenerational workforce. - Understand the industry—promote importance of work experience/internships

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Interview skills-• Practice Behavioral Interviewing-tell

me a story about YOURSELF!• Professionalism vs. Individuality• Global understanding and awareness• Careers in Hospitality can take many

paths.

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“If you take care of the associate, the associate will take care of the guests and the guests will come back.” - J.W. Marriott, Jr.

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A Hotel is a City

Rooms DivisionFood and BeverageSales and Marketing

EngineeringHuman Resources

Finance

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Rooms Division

•Front Desk•Reservations•Concierge•Guest Services•Valet Parking•Communications•Housekeeping•Security

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Food and Beverage

Executive ChefServersCateringEvent PlanningBanquet Room Set UpConvention ServicesStewardingPurchasing

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Sales and Marketing

• Contracts

• Guest Contact

• Organization

• Public Relations

• Advertising

• Display Art

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Engineering

PaintingElectricalConstructionRepairs (small and large)Inventory Control

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Human Resources

HiringPayrollUnion IssuesTrainingBanquet Room Set UpConvention ServicesStewarding

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Finance

AccountingInventory ControlRevenue ManagementBudgetingCash Control

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Thinking Outside of the BoxInterior Design

ArchitectureVeterinary Medicine

Medical ClinicsInformation Technology

Graphic ArtsHorticulture

And many more career options

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Thank You!

Questions & Answers

Jeff.fagan@marriott.comLisl.ewing@marriott.com

gary.freund@csueastbay.edu