STUDENT WELCOME HANDBOOK

1. BEFORE YOU ARRIVE1.1. VISA AND TRAVEL INFORMATION 1.2. SECURITY DEPOSIT1.3. PRE-DEPARTURE SESSIONS1.4. ARRIVAL TIMES/DATES1.5. BOOKING OF AIRPORT TRANSFERS FROM GENEVA TO CAMPUS1.6. AIRPORT WELCOME DESK1.7. AIRPORT TRANSFERS – TRAIN1.8. AIRPORT TRANSFERS – CAR1.9. INDUCTION WEEKEND

2. WHAT TO BRING2.1. DRESSCODE2.2. ADDITIONAL CLOTHING2.3. SMART CASUAL CLOTHING2.4. SPECIAL EVENTS/NATIONAL UNIFORMS2.5. POCKET MONEY2.6. MISCELLANEOUS ITEMS2.7. POWER ADAPTER2.8. PERSONAL LAPTOP

3. SCHOOL INFORMATION3.1. GENERAL INFORMATION3.2. CAMPUS & ACCOMMODATION3.3. ACADEMIC FACILITIES 3.3.1. Classrooms 3.3.2. Training Restaurants 3.3.3. Training Kitchens 3.3.4. Academic Office 3.3.5. Administration Office 3.3.6. Career Office 3.3.7. Learning Resources Centre3.4. RECREATIONAL FACILITIES 3.4.1. Self-serving restaurants 3.4.2. Coffee Shop 3.4.3. Student Bar 3.4.4. Student Kitchens 3.4.5. Fitness Rooms 3.4.6. Spa & Wellness Centre 3.4.7. Gym Access3.5. OTHER INFORMATION 3.5.1. Room Key 3.5.2. Notice Boards 3.5.3. Luggage Room 3.5.4. Laundry 3.5.5. Safety Deposit Boxes3.6. EVENTS 3.6.1. Welcome Party / Icebreaker 3.6.2. Cultural/Themed Nights & Banquets 3.6.3. Signature Events 3.6.4. Spring & Christmas Ball 3.6.5. Graduation Ceremony

3.6.6. Masterclass / Clubs / Workshops 3.6.7. International Recruitment Forum 3.6.8. Swiss Education Group Sports Day3.7. SCHOOL CONTACTS3.8. SURROUNDING AREA – ACTIVITIES3.9. SURROUNDING AREA – HOTELS3.10. PUBLIC TRANSPORT

4. LIFE ON CAMPUS4.1. FRONT OFFICE4.2. HOUSEKEEPING SERVICES4.3. MAINTENANCE4.4. FOOD & BEVERAGE4.5. INFORMATION TECHNOLOGY4.6. STUDENT COUNSELLOR4.7. HEALTH CARE & MEDICAL INSURANCE4.8. SPORTS & LEISURE4.9. STUDENT AMBASSADOR FORUM (SAF)4.10. CAMPUS RULES 4.10.1. Residence Management Team 4.10.2. Smoking Areas 4.10.3. Visitors 4.10.4. Items Forbidden on Campus

5. SWITZERLAND AND GENERAL INFORMATION5.1. HISTORY5.2. POPULATION & LANGUAGE5.3. SWISS PEOPLE & CULTURE5.4. LOCATION REGION5.5. CLIMATE5.6. ECONOMY5.7. CURRENCY5.8. BANKS5.9. INTERNATIONAL AIRPORTS IN SWITZERLAND5.10. GETTING AROUND5.11. EMBASSIES5.12. MISCELLANEOUS 5.12.1. Electricity 5.12.2. Weights & Measures 5.12.3. Telephone 5.12.4. Business & Shopping Area 5.12.5. Religious Services

6. GENERAL SAFETY TIPS

TABLE OF CONTENTS

1. BEFOREYOU ARRIVE

l BEFORE YOU ARRIVE1

1.1. VISA AND TRAVEL INFORMATION It is important to apply for your student visa at least 8-12 weeks before the start of the course at your local Swiss Embassy/Consulate. To apply for the student visa, the following documents are generally required:

1. 3xvisaapplicationform,dulyfilledin,datedandsigned(availableatthelocalSwissEmbassy/Consulate) www.bfm.admin.ch/bfm/en/home/themen/einreise/visumantragsformular.html

2. 4recentpassport-sizephotosincolour(adaptedtotheSchengenrequirements)

3. Valid passport

4. Schoolconfirmationletter

5. Proofoffinancialresources(bankstatementoftheapplicantorapplicant’sparents)

6. Diploma/certificatesofcompletedstudieswithanofficialtranslation

7. Englishcertification(IELTS,TOEFL,Cambridge,etc.)

8. Résumé(curriculumvitae)

9. Motivation letter and study plan

10. WrittenconfirmationthattheapplicantwillleaveSwitzerlandaftertherequestedstay.

Please note that visa requirements vary for each country so you should check with the Swiss Embassy/Consulate in your country before applying. Formoreinformationpleasevisit:www.eda.admin.ch/eda/en/home/reps.html

After your arrival in Switzerland, the school will obtain the necessary study and work placement permits for you.

Pleasenote,toobtainavisafortheLucernecampus,thefirstyear’spaymentmustbemadeinfull.

1.2. SECURITY DEPOSITThis deposit is a security deposit from which can be deducted the following (this list is not exhaustive): • Damages caused directly by you in your room and/or the school premises

• Collective damages: the damages that cannot be allocated to one student in particular and that are therefore split between all students

• Yearbook

• Deductible for health insurance

• UnpaidschoolfeesunderCHF100.- The security deposit is paid in full only once. In the following terms you will only pay what has been used during the previous term. The security deposit will be refunded to you six months after the end of the last academic term.

1.3. PRE-DEPARTURE SESSIONSIn many countries, pre-departure sessions are organised for students to meet each other and receive a briefingbyalocalrepresentativeonhowtopreparefortheirstayinSwitzerland.

1.4. ARRIVAL TIMES/DATESYou will be able to move into your accommodation and have your meals at the school starting from 9amontheFridayoftheinductionweekend.Studentsshouldnotarriveattheschoolbeforethistime. IfyoucannotavoidarrivingbeforeFriday,youwillhavetoarrangeyourownaccommodation.

1.5. BOOKING OF AIRPORT TRANSFERS FROMForstudentsarrivingatGenevaInternationalAirport,theschoolcanarrangeatransfer.Formoreinformation,pleasecontactyourlocalrepresentativeortheadmissionsoffice.Pleasemakesuretocommunicate your arrival details no later than three weeks before the beginning of the term to the following e-mail address: airport@swisseducation.com

The following information should be supplied:•Ms/Mr,studentfirstnameandlastname• Date of birth• Arrival date• Arrival time•Airlineandflightnumber• Arriving from• Destination: school and course•Anyflightconnection:airline,flightnumberandairport

ForCulinaryArtsAcademyinLucerne,studentsshouldlandinZurichairport.Alldetailsshouldbesentto Administration-Lucerne@cesarritzcolleges.edu

1.6. AIRPORT WELCOME DESKSwiss EducationGroup operates awelcome desk atGeneva airport over the inductionweekend - Friday 9am until Sunday night 6pm. Located immediately after the customs clearance, the desk ismarkedwiththeSwissEducationGroupogo.LucernecampushasawelcomedeskatZürichairport,from8amuntilSundaynight6pm.ThedeskismarkedwiththeCesarRitzlogo:

1.7. AIRPORT TRANSFERS – TRAINSwitzerland´s international airports have railway platforms or direct bus transfers to the train station. Pleasebuyyourtrainticketbeforeboardingthetrainattheticketcounterorticketmachine(allmajorcreditcardsareaccepted).Forthetrainscheduleandticketprices,pleasecheckthefollowingwebsite:www.sbb.ch

1.8. AIRPORT TRANSFERS – CARIf you are arriving with your own transport, check your itinerary on www.viamichelin.ch entering your school’saddress.

1.9. INDUCTION WEEKENDOvertheinductionweekend,youwillgothroughanorientationprogrammethatgivesanintroductionto the courses and life at school. A series of induction points will be set up to help you get acquainted with the school. School uniform, class schedule and books will also be distributed during this time. We strongly recommend for you to arrive no later than 2pm on Sunday

l WHAT TO BRING2

2.1. DRESSCODE

All students have to wear school uniforms from Monday to Friday from 7am until 7.30pm (5pm in Brig)

2.1. UNIFORM PROVIDED UPON ARRIVAL Ladies:

• 1 school blazer• 1skirt(kneelength)or1pairoftrousers• 1 scarf• 1 Name tag & 1 school pin

All students have to wear school uniforms from Monday to Friday from 7am until 7.30pm.

UNIFORM PROVIDED UPON ARRIVALGentlemen:

• 1 school blazer• 1 pair of trousers• 1 tie• 1 Name tag & 1 school pin

ADDITIONAL UNIFORM PROVIDED UPON ARRIVAL TO CAAS STUDENTS:

• 2 Kitchen Jackets (embroidedwithname)• 1 Kitchen Trousers• 1 Chef Neckerchief (borrowedeachterm)• 1 pair of black kitchen safety shoes

Please note that all culinary students will receive a professional knife set, and pastry students will receive a pastry set.

2.1. DRESSCODEName Tag & Pin Students will receive a name tag and a school pin and are required to wear them during class hours and while on professional academic excursions. The name tag is to be worn horizontally on the left side of the chest.

Practical Service Uniforms Professional uniform for the kitchen and restaurant practical classes are loaned to the students during the term and must be returned at the end of each term.

Dresscode What To Bring To complete the uniform, all female student are asked to bring business attire.To complete the uniform, all male student are asked to bring business attire.Please also bring several white shirts.

2.2. ADDITIONAL CLOTHINGYou should bring an additional business suit to wear when your school uniform is being cleaned. To be able to wear your own business suit, you will be required to obtain a uniform dispensation form from the reception.For winter weather, please bring:• Thickpaddedjacketorovercoat• Sweaters• Glovesandscarves• Sturdy waterproof shoes• Warm hat

2.3. SMART CASUAL CLOTHINGItisimportantforyouasastudentofahotelmanagementschooltoprojectaprofessionalimage,even when you are not wearing a school uniform. At the beginning of the term our staff and lecturers may advise you on your attire. Please take their comments as sound advice and dress accordingly. Make sure to maintain these standards during both the academic term and your internships.

2.4. SPECIAL EVENTS/NATIONAL UNIFORMSThink of bringing a traditional costume from your home country as it could be useful for special events.

2.5. POCKET MONEYYou will require pocket money in order to purchase toiletries, postage, make phone calls and participate in leisure activities outside of school hours. The amount depends on the leisure activities undertaken, butasuggestedminimumamountisCHF100.-perweek.

2.6. MISCELLANEOUS ITEMSThink of bringing the following items with you to the school:

• Alarm clock• Calculator• Dictionary• Toiletries(shampoo,etc.)• Stationerysupplies(pens,pencils,paper,etc.)• Backpack/book bag• Laundrybag

2.7. POWER ADAPTER

Below is a picture of a Swiss power socket.

A power adaptor may be required to plug in electrical appliances bought in a country outside of Switzerland; such adaptors are usually available from travel shops and at the airport.

2.8. PERSONAL LAPTOPAlthough the school provides a modern IT resource centre, we encourage you to bring your own laptop.Laptopsmustbecompatibletoconnecttotheschoolnetwork(WPA2EnterpriseAuthentication802.1X).Pleasenotethatitisessentialthatyourcomputerrunsanoperatingsystem(WindowsorMac)in English. Your device should have an up to date anti-virus, and we recommend to regularly backup your data, in case something goes wrong with your machine.

• Travellers money belt• Umbrella and raincoat• Small sewing kit• Photocopies or scans of important documents (passport,academiccertificatesand qualifications,jobreferenceletters)

l SCHOOL INFORMATION3

3.1. GENERAL INFORMATIONLe Bouveret General InformationLeBouveretisacharismaticFrench-speakingtownnestledontheshoresofLakeGeneva,justafive-minutedrivetoneighbouringFrance.Knownforitsbeautifulbeachandmanyoutdoorattractions,LeBouveretisapopularsummerresortconvenientlylocatednearthevibranttownsofMontreuxandLausanne.ThenearestairportisGenevaInternationalAirport.

Lucerne General InformationLucerne is abeautifulGerman-speakingcitywitha thriving tourism industry, located just45minutesawayfromZurichInternationalAirport.SituatedontheshoresofthebeautifulLakeLucerneandknownforitscultureandmodernconventioncentre,Lucernehasalargeselectionofshops,cinemas,museums,theatres,restaurants,barsandclubsforstudentstoenjoy.YoucantakeadvantageofavastarrayofwatersportsonLakeLucerneinthesummerandtripstonumerousskiresortsintheSwissAlpsinwinter.

3.2. CAMPUS & ACCOMMODATIONBouveret Campus & AccommodationThecampusissituatedjustminutesawayfromthetowncentreandthelake.Roomsarelocatedinseveraladjacentbuildings:themainbuilding,theformer“HotelAiglon”datingbacktoearly1900s,overlookingthelake,andtheadjacent“Bellevue”buildingssetamongthetrees.Allstudentsmustchoosearoomcategory before enrolling:• DoubleStandardRoom(includedinthefees)• Double Deluxe Room• Single Deluxe Room• Single Superior Deluxe Room

Double standard rooms are reserved upon the reception of the deposit payment. All other room types can onlybeconfirmedoncethefullpaymentofschoolfeeshasbeenreceived.Allocationismadeonafirst-paid,first-servedbasis.Allroomsarenon-smoking.

Lucerne Campus & AccommodationTheLucernecampusoffersa rangeofdifferent roomcategories right in theheartof thecitycentre. All accommodation is modern, comfortable and spacious to enable students to feel at home. Rooms are locatedinamagnificentformerhotel“HotelUnion”,themaincampusbuilding,andalsothe“Limelight”buildingnextdoor.Thetopfloorrooms,equippedwithbalconies,allowasuperbviewoverthecity.Allstudents must choose a room category before enrolling:• DoubleStandardRoom(includedinthefees)• Single Standard Room• Double Deluxe Room• Single Deluxe Room• Double Superior Deluxe Room• Single Superior Deluxe Room

Double standard rooms are reserved upon the reception of the deposit payment. All other room types can onlybeconfirmedoncethefullpaymentofschoolfeeshasbeenreceived.Allocationismadeonafirst-paid,first-servedbasis.Allroomsarenon-smoking.

3.3. ACADEMIC FACILITIES

3.3.1. ClassroomsDuringyourfirstfewdaysyouwillbegivenaguidedtouroftheschool,discoveringwhereyourclasseswillbe held. The Classrooms are set up as innovative learning space for the students, set up to complement and encourage usage of iPad in daily academic activities.

3.3.2. Training Restaurants Each of our students will go through service operations classduring the academic studies.Under the guidance of the F&B lecturer in the training restaurant, youwilllearntheclassicservicemethodsincludingvariousfoodservicetechniques,flambée,cheese&wineservice.

3.3.3. Training KitchensInthetrainingkitchensoftheschoolunderthechefinstructors’supervision,studentswillgetpracticalexperience close to the real-life environment: from preparation of the mise en place to dish service, and from ordering to clean-up.

3.3.4. Academic Office The academic office assists students with any administrative issues related to academics: study attestations, records of achievement, diplomas, class schedules, module exemptions, etc.

Module Exemption and Procedure Studentswhohave thoroughknowledgeorqualifications inamodulemaybeexempted.Exemptionrequestsmust bemadeduring thefirstweekof the term. The appropriate form, available from theacademicofficemustbesubmittedtotheprogrammemanagerinthefirstweekoftheacademictermaccompaniedbysupportingdocuments(transcripts,coursedescriptionsandlearningobjectives).

3.3.5. Administration OfficeTheadministrationofficeisavailableforanyquestionsregardingstudentvisas,residentpermits,invoicesand other enrolment information.

3.3.6. Career OfficeThecareerofficeplacesYear1Bachelor,SwissGrandDiplomaanddirectentrystudentsforprofessionaltraining in Switzerland or abroad. They also assist more senior students with their internship questions.

3.3.7. Learning Resources CentreA full-time librarian in our well-stocked library is available to assist with your questions. Students also have access to a wide range of online catalogues and articles.

3.4.2. Coffee ShopRitz Lounge - Bouveret On the ground floor of “Hotel Aiglon”, the main building of Le Bouveret campus, you will find “RitzLounge”,open7daysaweekfromearlymorninguntil lateeveningandservinghotandcoldbeverages,pastriesandhotdishessuchaspizzas.RitzLoungecanserveaswellstudyareasandstudents’meeting points.

3.4. RECREATIONAL FACILITIES 3.4.1. Self-service restaurants

Coffee Beans – LucerneInLucerne,youwillfind“CoffeeBeans”notfarfromthefrontoffice,servingaselectionofbeveragesand pastries during week days.

3.4.3. Student BarUnderground BouveretFoundinthebasementofBellevueII,the“Underground”isopenexclusivelytothestudents,servingasaplacetounwindandenjoyorganisedstudentparties.Youwillbeinformedabouttheopeninghoursand party themes via email or posters at the beginning of the term.

3.4.4. Gym Access Physicalactivitiesplayanimportantpartinkeepinghealthy.Theschooloffersaccesstoafitnessfacilitiesincloseproximitytoschools.ForfurtherinformationpleaserefertoyourSports&LeisurecoordinatororFrontoffice.

3.5. OTHER INFORMATION

3.5.1. Room KeyEach live-in student will receive their room key that should be used carefully and kept safe. If a key is lost ordamaged,areplacementcanbeobtainedfromthereceptionforCHF150.-(50.-inLucerne).Keysneedto be returned at the end of each term.

3.5.2. Notice BoardsNotice boards may be located around your campus displaying various information on excursions, social events and other important news.

3.5.3. Luggage Room During your internship periods, you will have the opportunity to store one piece of luggage or one standardbox in theschool’s luggageroomforamaximumperiodofsixmonths.All itemsmustbeclearly labelled and locked or sealed. This service is free of charge and the school will not be held responsible for any damages or loss of possessions stored.

3.5.4. Laundry Fullyequippedstudent laundry facilitiesareavailable, includingwashers,dryersand ironingboards.Thesefacilitiesarecard-operated.Cardsareavailableforpurchasefromthefrontoffice.

3.5.5. Safety Deposit BoxesYour school has a limited number of Safety Deposit boxes available for rent. In case of need, a deposit can bemadewith the front office for up to 10 days after arrival (until you open your ownbank/postaccount).Studentsareresponsibleforthecontentsoftheirsafeandtheschoolwillnotbeheldresponsibleincaseofloss,theftordamage.(ThereisasafetydepositboxineachroominLucerne)

6. EVENTS

3.6.1.Welcome Party / Icebreaker An icebreaker party is organised at the beginning of every academic intake and all students are invited to attend to meet and get to know each other.

3.6.2. Cultural/Themed Nights & Banquets As part of the curricular programme, students will organise and attend banquets, theme nights and other cultural events. It is a fantastic way to get to know various national cuisines and different cultures during your studies!

3.6.3. Signature EventsLe Bouveret

Student-runeventeachterm,for40+guests,inpartnershipwithCésarRitzCollegesSwitzerland

3.6.4. Spring & Christmas BallAllstudentsareinvitedtoattendthismajoreventorganisedoncampusthatispreparedandservedbystaff members.

3.6.5. Graduation CeremonyThisimportanteventinthelifeofastudentisheldattheendoftheirstudies.Followingthediplomaawardceremonyallgraduatingstudentsandtheirguestsareinvitedtojointhefacultyandstaffmembersforacocktailpartytohonourthegraduates’success.

3.6.6. Masterclass / Clubs / Workshops Every academic intake your school offers various extracurricular activities for students who wish to gain additional in-depth knowledge of hospitality industry areas such as wines, champagne, spirits, cigars and many more in a fun and interactive way. Industry experts are brought in to share their passion and knowledge through lectures, practical classes and demonstrations. Classes are not mandatory and minimal charges may apply.

3.6.7. International Recruitment Forum The International Recruitment Forum is held twice a year inMontreux. It allows students tomeetrepresentatives fromtheworld’s leadinghospitalitycompanieswhocometopresent internshipandgraduatepositions.IRFisanimportantoccasiontonetworkforfuturejobopportunities!

3.6.8. Swiss Education Group (SEG) Sports Day TwiceayearasportscompetitionisorganisedbetweenallSwissEducationGroupschools;allstudentsareinvitedtojoinateamandcheerfortheirschool!

3.7. SCHOOL CONTACTSCésar Ritz Le Bouveret RouteCantonale51

CH-1897Bouveret

Switzerland

Tel+41(0)244828282

Fax+41(0)244828899

For General Information:

Tel:+41(0)244828282

For Administration purposes (e.g. Enrolment, visa and health insurance)

Tel:+41(0)244820000

For Academic information:

Tel:+41(0)244820000

For room allocation:

Tel:+41(0)244828282

For information regarding flights arrival and Airport pickup:

airport@swisseducation.com

Emergency phone number

Tel:+41(0)244828282

Thisnumberisattended24/7andshouldonlybeused in case of emergency

César Ritz Lucerne Löwenstrasse16

CH-6004Lucerne

Switzerland

Tel+41(0)413990000

Fax+41(0)413990101

For General Information:

luzern.reception@cesarritzcolleges.edu

Tel+41(0)413990000

For Administration purposes (e.g. Enrolment, visa and health insurance)

Tel+41(0)413990000

For Academic information:

Tel+41(0)413990000

For room allocation:

Tel+41(0)413990000

For information regarding flights arrival and Airport pickup:

airport@swisseducation.com

Emergency phone number

Tel+41(0)796325295

Thisnumberisattended24/7andshouldonlybeused in case of emergency

3.8. SURROUNDING AREA – ACTIVITIESLe Bouveret

Aquaparc

Thiswaterthemeparkislocatedafewminutes’walkfromthecampus,offeringbothindoorandoutdoor fun, thrills and excitement all year long. It offers pools, water slides, wellness areas, a sauna, and steam bath.

Swiss Vapeur Parc

ThisuniqueparkontheshoresofLakeGenevadisplaysminiaturereplicasfromtherichheritageofSwitzerland: castles, churches, bridges, tunnels and viaducts. Stroll through the park or take a ride on theminiaturetraintoexperienceSwitzerland’sbeautifuloutdoors.

Lake Geneva/Boat excursions

SeveraldifferentboatexcursionsonLakeGenevacanbeboardedfromLeBouveret.Formoreinformation, please visit: www.cgn.ch/eng

Water sports

AllkindsofwatersportscanbeenjoyedonLakeGeneva:paddleboard,motorboating,waterskiing,wakeboarding,windsurfingandkayaking.

LucerneChapel Bridge

Builtinthefirsthalfofthe14thcentury,thisisoneofthemostfamouslandmarksofthecityofLucerneand a must see for all visitors.

KKL Lucerne

This Convention and Cultural Center is hosted in an iconic Jean Nouvel building and is home to a concert hall, auditorium and various food and beverage outlets. Various types of events and concerts are held there throughout the year, ranging from classical music to modern pop music.

Excursions around Lucerne

LucerneisnestledinthepicturesqueLakeLucerneareawherenumerousboatcruiseopportunitiescanbeenjoyedaswellastripsandexcursionstosomeofSwitzerland’smostfamousmountainpeaks.ThePilatus, the Rigi, the Engelberg-Titlis area or the Stanserhorn all offer breathtaking views and panoramas of central Switzerland.

Music festivals

Lucernehostsanumberofmusicfestivalsinthesummer:theLucerneFestivalforclassicalmusic,thealternativeB-SidesFestivalandtheBlueBallsFestival,oneofthelargestinSwitzerland.

3.9. SURROUNDING AREA – HOTELS

Le Bouveret Due to space limitations, the school is unable to provide accommodation for visitors. However, the school has special rateswith the hotels in Le Bouveret/Montreux. Formore details, please contacttheFrontoffice.ForotherinformationaboutratesandavailabilityofhotelsinMontreux,pleasevisit:http://www.bouveret.ch or www.montreux.ch/tourism

LucerneDue to space limitations, the school is unable to provide accommodation for visitors. However, the schoolhasspecialrateswiththehotelsinLucerne.Formoredetails,pleasecontacttheFrontoffice.ForotherinformationaboutratesandavailabilityofhotelsinLucerne,pleasevisit: http://www.luzern.com/en/

3.10. PUBLIC TRANSPORT

Public Transport Le Bouveret

TrainsThe Bouveret train station is the starting point for any destination in Switzerland. Fortimetables,pleasevisit:www.sbb.ch/en

Public Buses PublicbusesrunbetweenLeBouveretandAigle.Fortimetables,pleasevisit:www.sbb.ch/en

TaxisReadily available via telephone reservation, the taxis are however quite expensive.

BoatDirectboatserviceslinkLeBouverettothenearbycityofMontreux.VariousboattripsarealsoavailabletoFrance,LausanneorGeneva.Formoreinformation,pleasevisit:www.cgn.ch/en

Public Transport LucerneTrainsLucernetrainstationisthestartingpointforanydestinationinSwitzerlandandEurope.Fortimetables,pleasevisit:www.sbb.ch/en

Public Buses PublicbusesrunbetweenLucerneandtheneighbouringcities.

TaxisReadily available via telephone reservation, the taxis are however quite expensive.

l LIFE ON CAMPUS4

4.1 FRONT OFFICETheFrontOfficestaffisatyourdisposalfromMondaytoFriday.Aresidencesupervisorisoncalloutsideof the opening hours.

Mail/Parcels

Incomingstudentmailwillbedistributeddailytostudents’pigeon-holes.IfyoureceiveregisteredmailandparcelsyouwillbenotifiedbyemailtocomeandpickitupfromtheFrontOffice.Youarerequestedtocomeinperson(don’tsendafriend!).

Dry Cleaning

PleaseseeyourFrontofficeforfurtherinformationonavailabledrycleaningoptionsinthevicinityofthe school.

4.2. HOUSEKEEPING SERVICES Linenandtowelsareprovidedforstudentsandroomsarecleanedonceperweekbythehousekeepingteam. Students are required to keep their room at an acceptable level of tidiness at all times.

4.3. MAINTENANCEThe Maintenance team is here to ensure repairs or replacement are carried out in the rooms and around thebuildings.ForanyissuespleasecontacttheFrontoffice.

4.4. FOOD & BEVERAGE Full board is provided 7 days aweek, 3meals onweekdays and 2meals (brunch and dinner) onweekends.

A range of options are offered at all meal times with vegetarian and non-pork/beef menus available. Students requiring a special diet due to medical reasons should inform the student counsellor upon theirarrivalattheschool.Amedicalcertificatewillberequired.

ForstudentswhoobserveRamadan,specialarrangementsformealscanbemadeuponrequest.

4.5. INFORMATION TECHNOLOGY Internet Access Uponarrival,youwillreceiveyourlogincredentialsthatwillallowyoutoaccesstheschool’sWi-Fi.

Computer Labs & Public computers

You can access the computer lab and the public computers to check your school email or work on projectsoncampus.

Printers

Youwillfindstudentprintersthatyoucanuseoncampus.Youwillreceiveacertainamountofcreditseachacademicterm(whichareNOTcumulativeorrefundable).Thisamountcanbetoppedupincashduring the term if required. Credentials for printer use are provided during the induction weekend.

School Email

At the beginning of your studies, you will be assigned a school emailaddress through which you will receive all school-related information. You are required to check your emailonaregularbasistokeepupwiththeschool’sactivities.ITsupportisavailableforquestionsandassistance with all technical issues.

iPad

You will receive an Apple iPad at the beginning of your studies to facilitate your learning.

4.6. STUDENT COUNSELLORThe student counselor is available for students who wish to discuss health concerns or social issues. Any medical problems that may prevent students from attending class will need to be reported immediately tothestudentcounselorandtheFrontoffice.

4.7. HEALTH CARE & MEDICAL INSURANCETheschoolprovidesallstudentswithhealthcarecoverage(includingthedailycostofhospitalisationinasharedroom)andforapersonalinjurybothonandoff-schoolpremisesinSwitzerlandandabroad.

Onlymedicationprescribedbyadoctoriscoveredbyyourhealthinsurance.Dentalcareisnotincludedinthecoverage.Allmedicalbillsshouldbeforwardedtotheschool’sStudentAdministrationcoordinatorand must not be directly paid by the student. Incaseofanaccidentorillness,studentsshouldfirstcontacttheFrontofficeorthestudentcounsellorwho will organise further steps.

4.8. SPORTS & LEISURETheSports&Leisurecoordinatororganisesweeklysportingactivitiesandexcursions.Someactivitiesareatstudents’ownexpenses,whileothersfreeofcharge.Forstudentinterestedinsports,thereisamultitudeofactivitiesavailableintheproximityofyourschool.ForanyinquiriespleasecontacttheSports&Leisurecoordinator.

4.9. STUDENT AMBASSADOR FORUM (SAF) TheaimoftheStudentAmbassadorForumistorepresenttheentirestudentbody.TheForumstrivestooffer you a diverse, unique and unforgettable college experience by:• Developing the student activities calendar every term •Organisingextracurricularactivities• Helping students solve communal and personal problems• Promoting a positive, tolerant and multicultural school environment

4.10. CAMPUS RULES

4.10.1. Residence Management Team The school buildings are equipped with camera surveillance.

Atthebeginningofeachtermafiredrillwillbecarriedoutforyourownsafety.Youshouldfamiliariseyourselfwithemergencyproceduresandfireescaperoutes.

4.10.2. Smoking areasForsafetyreasons,anysmoking(includinge-cigarettes)isstrictlyprohibited,exceptindesignatedareas.

4.10.3. VisitorsVisitorsaremorethanwelcomeoncampusduringcertainhours.AllvisitorsmustreporttotheFrontOfficeuponarrivalandwillbeprovidedwithavisitorbadge.Anidentificationdocumentwillhavetobe presented.

4.10.4. Items Forbidden on Campus • Electrical appliances such as kettles, irons, heating elements, rice cookers, toasters, cookingappliances,etc.(Hairdryersandsoundsystemsarepermitted). Thisisaveryimportantfirepreventionrule.• Weaponsandsubstitutes(pocketknives)arestrictlyforbidden.• Only medication issued on prescription by a registered doctor may be brought to school. SwissEducationGrouphasaZeroTolerancedrugspolicy,insideandoutsideofcampus.• Alcohol - no alcohol is to be brought on to the school premises by the students.

l SWITZERLAND AND GENERAL INFORMATION5

5.1. HISTORYSwitzerland’shistoryhasbeengreatlyinfluencedbyitsgeography,whichdividesthecountryintosmallregions. These regions were independent until 1848 when the country became a confederation. Since thistimethenumberofregionsjoiningtheconfederationhasgrowntoatotalof26thatnowmakeup the country of Switzerland.

5.2. POPULATION & LANGUAGESwitzerland has a population of 8.4 million people. There are four native languages spoken and many people also have a good English level.

German 63% French 23% Italian 8% Romansh 1%

5.3. SWISS PEOPLE & CULTURESwitzerland’s independenceandneutralityhave longplayeda role in thecountry’s culture. Inmorerecent history, Switzerland has opened up to its European neighbours and is now an active member of the United Nations. Switzerland is active in many international organisations, but retains a strongcommitment to neutrality.

5.4. LOCATION REGIONThereareavastrangeofactivities,sitesanddestinationsforyoutoenjoyduringyourtimeinSwitzerland. You are encouraged to explore as much as possible during your stay as the local region has many places to discover. Bern Switzerland’scapitalcityhasaveryattractiveoldtownwithlotsofstyle!Highlyrecommendedforanimpressive Saturday excursion.

Geneva Visit the St-Pierre cathedral and its ancient vaults, the old town and one of the most popular attractions,theJetd’eau.AnidealdestinationforashoppingtriponaSaturday! Lausanne AttractionsincludetheOlympicmuseum,theQuaid’Ouchypromenadeandtheoldtown. Zurich ZurichisoftenreferredtoastheeconomiccapitalofSwitzerland,itisavibrantcity,withavarietyoftrendy bars and restaurants and a great nightlife.

5.5. CLIMATEGenerallyspeaking,springiswetandcool,summeriswarmanddrywithmaximumtemperaturesupto35°C.Fallisusuallydry,butcool.Winteriscoldanddryandthetemperaturemaydropbelow0°C,especially at night. The Alps usually get a lot of snow, but even at lower elevations, it is not unusual for it to snow.More info on: www.meteonews.ch

5.6. ECONOMYSwitzerland is a prosperous and stable modern market economy with low unemployment, a highly skilledlabourforceandapercapitaGDP(grossdomesticproduct)largerthanthatofthebigWesternEuropean economies.

5.7. CURRENCYThe local currency is the Swiss franc. ThefrancnotescomeinCHF10.-,20.-,50.-,100.-,200.-&1,000.-denominations.

5.8. BANKSBanksareopenedfromMondaytoFridayfrom8amuntil5pmdependingonthebranch.Foreigncurrencyandtraveller’scheckscanbeexchangedinmostbranches.

5.9. INTERNATIONAL AIRPORTS IN SWITZERLAND In Switzerland, there are 3 international airports:Geneva,ZurichandBasel.Allthreehavegoodoptionsforlocaltransportation(trains,buses&taxis).”

5.10. GETTING AROUND TheeasiestandmostaffordablemeansoftravelinSwitzerlandisbytrain.Ahalf-farecard(demi-tarif)canbeobtainedatanytrainstationandallowstravelontrainsat50%ofthenormalfare.Formoreinfo, please visit: www.sbb.ch/en

DrivingPleasenotethatanypersonstayinginSwitzerlandlongerthan12monthsmustexchangetheirdriver’slicense to a Swiss one and might have to retake their exam.

5.11. EMBASSIESListofForeignrepresentationinSwitzerland: www.eda.admin.ch/eda/en/home/reps/forrep.html

5.12. MISCELLANEOUS

5.12.1. Electricity Themainvoltageis230V

5.12.2. Weights & MeasuresSwitzerland uses the metric system.

5.12.3. Telephone PhonecardsareavailableinSwitzerlandandcanbeboughtfromanypostofficeorkiosk. Formobilephonesubscriptions,enquireatatelephoneshop.

5.12.4. Business & Shopping AreaMostofficesareopenbetween8amand5pmMondaytoFriday,whileretailshopsopenfrom9amuntil6.30pmMondaytoFriday,and8amuntil5pmonSaturdays.

5.12.5. Religious Services ThepredominantreligionsinSwitzerlandareCatholicismandProtestantism.Orthodox,Muslim,JewishandAnglicancommunitiesarealsoestablishedinmostmajorcitiesofSwitzerland.SomeservicesareheldinEnglish.Youwillfindmoreinformationatyourlocaltouristinformationcentre.

5.12.6. General Safety TipsAlthough Switzerland is considered one of the safest countries in the world, some basic personal safety rules apply:

• Never leave your belongings unattended

•Don’tletyourselfbedistractedatATMs

•Don’tcarrylargesumsofcashorvaluablesandalwaysbediscreetabouttheminpublic

• Never hitch-hike

• At night, stay on well-lit streets and if possible travel in groups

Intheunlikelyeventthatsomethingshouldhappen,theschool’sstaffareavailabletoassiststudents.

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