Student Success Collaborative at Rutgers University · ©2013 The Advisory Board Company •...

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Student Success Collaborative

Student Success Collaborative at

Rutgers University

Project Planning Call

September 11, 2013

©2013 The Advisory Board Company • eab.com 2

Your Dedicated Student Success Collaborative Team

Welcome and Introductions

Dedicated Consultant– Jesse Bridges

Primary contact for the Student Success Collaborative implementation and program value

Provides analytic support and strategic guidance for graduation goals

Supports product utilization and drives overall program value

Business Analyst – Paul Trigeiro

Executes the implementation process in conjunction with your technical team

Provides technical implementation guidance and ensures receipt of data extracts

Maps data files, builds and validates your site

Supports ongoing technical needs


Road Map for Discussion

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2

3

Understanding Your Goals

Program Timeline

Program Overview

4 Next Steps


The Advisory Board Company by the Numbers

Helping Organizations Solve Their Biggest Problems

Our Members

3,100+ Hospitals and

Health Systems

850+ Colleges and

Universities

100,000+ Executives

Served

30+ Countries

Represented

Our Service Offerings Firm Facts

Established

1979

Employees

2,000+

Revenue

$375M

NASDAQ

ABCO

Washington, DC

San Francisco

Chicago

Austin

London

Ann Arbor

Nashville

Chennai

Philadelphia

LO

CA

TIO

NS

Best Practice Research

150+ Annual Major

Strategy Studies

15,000+ Annual Customized

Research Reports

Business Intelligence and Analytics

20+ Software

Platforms

1,000+ Software-as-a-Service

“Installations”

Consulting Services

2,000+ Onsite and consulting

Engagements

The Parent Firm in Brief

The Advisory Board is one of the largest research and consulting firms serving nonprofit, mission-driven organizations in

the United States and around the world. Established in 1979, the firm pioneered the “membership model” for best practice

research. The Advisory Board’s 1,800 employees now work with more than 3,000 member organizations in more than two

dozen countries. In 2007, the firm launched a division dedicated to higher education.

The Advisory Board Company provides a wide range of services to its members, including research, software services,

consulting, and leadership development. Our ambition is to be the best source of innovative ideas for the sectors we serve,

and the first place our members turn for help in tackling their most pressing problems.


Serving 1,000+ College and University Members Across North America and Europe

A Privileged Position in Higher Education

Education Advisory Board Membership Programs

Academic Affairs

Forum

Strategy advice and research for

provosts, deans, and academic

leaders on elevating performance

in teaching, research and

academic governance

Student Affairs

Forum

Research for student affairs

executives on innovative

practices for improving student

engagement and perfecting

the student experience

Business Affairs

Forum

Research and support for

college and university chief

business officers in

improving administrative

efficiency and lowering costs

Continuing & Online

Education Forum

Research and advice for deans

and vice presidents of continuing

and online education programs

on future program growth,

revenues, and academic quality

Advancement

Forum

Research and performance

analytics for university chief

development officers to

help elevate fundraising

performance

Education Advisory Board Members in 2013 (Partial List)

Private Research American University

Baylor University

Brown University

California Institute of Technology

Carnegie Mellon University

Columbia University

Cornell University

Dartmouth University

DePaul University

Duke University

Georgetown University

The George Washington University

Harvard University

Johns Hopkins University

Marquette University

New York University

Rensselaer Polytechnic Institute

Syracuse University

Texas Christian University

University of Dayton

University of Miami

University of Notre Dame

University of Pennsylvania

University of Rochester

University of Tulsa

Vanderbilt University

Wake Forest University

Washington University- St. Louis

Widener University

William Marsh Rice University

Yeshiva University

Private Master’s Bob Jones University

Bryant University

Butler University

College of Saint Rose

Creighton University

Drake University

Elon University

Gallaudet University

Gonzaga University

La Salle University

Loyola Marymount University

Marymount University

Quinnipiac University

Rochester Institute of Technology

Roosevelt University

Simmons College

Thomas Jefferson University

University of Indianapolis

University of New England

Private Baccalaureate Bucknell University

College of the Holy Cross

Colorado College

Gettysburg College

Hiram College

Lafayette College

Pomona College

Susquehanna University

Wellesley College

Wheaton College

Public—Very High Research Arizona State University

Colorado School of Mines

Colorado State University

Georgia Institute of Technology

Indiana University

Kansas State University

New Mexico State University

Oregon State University

Rutgers University

University of Alabama at Birmingham

University of California, Berkeley

University of California, Davis

University of California, San Diego

University of Colorado at Boulder

University of Connecticut

University of Delaware

University of Florida

University of Georgia

University of Iowa

University of Kansas

University of Maryland

University of Massachusetts, Amherst

University of Missouri-Columbia

University of Nebraska

University of North Carolina at Chapel Hill

University of Oregon

University of South Carolina, Columbia

University of Utah

University of Virginia

University of Washington

Virginia Polytechnic Institute & State Univ

Washington State University

Public—High Research

and Doctoral Auburn University

Ball State University

Clemson University

Georgia State University

Kent State University

Miami University

Northern Illinois University

Old Dominion University

Southern Illinois University-Carbondale

Texas Tech University

University of Akron

University of Alaska Fairbanks

University of Arkansas

University of Houston

University of Mississippi

University of Nevada, Reno

University of New Hampshire

University of North Carolina at Charlotte

University of North Dakota

West Virginia University

Wright State University

Public—Master’s Boise State University

California Polytechnic State University

California State University-Long Beach

California State University-Northridge

Eastern Illinois University

James Madison University

Marshall University

Middle Tennessee State University

Midwestern State University

MNSCU-St. Cloud State University

Towson University

University of Baltimore

University of North Carolina-Wilmington

University of North Florida

University of Texas at San Antonio

University of Wisconsin-Milwaukee

Western Washington University

Winston-Salem State University

International Algonquin College of Allied Arts and

Technology

Carleton University

Centennial College

Dalhousie University

Langara College

Memorial University of Newfoundland

McGill University

McMaster University

Ryerson University

Simon Fraser University

St. Clair College

University of Calgary

University of Guelph

University of Montreal

University of Nottingham

University of Plymouth

University of Toronto

University of Western Ontario

York University


Helping Provosts and Their Teams Tackle Their Toughest Challenges

Supporting the Academic Affairs Enterprise

Source: Advisory Board interviews and analysis

Student Success Software Platform

Delivering actionable student success

intelligence directly to the desktops of

administrators and advisors

Data Analytics and Predictive Modeling

Mining university data to identify at-risk

students and uncover systemic obstacles

to degree completion

Peer Benchmarking and Collaboration

National meetings and networking facilitate

practice sharing; tools and reports allow

benchmarking and assessment

Academic Affairs Forum Strategy advice and research for provosts, deans,

and academic leaders on elevating performance in

teaching, research, and student success

Research and Insights

Student Success Collaborative Data analytics, predictive modeling, and

benchmarking to support at-risk students and

identify areas for systemic improvement

Data Analytics and Technology

Onsite Presentations

Interactive sessions facilitated

by our experts delivering key

insights directly to university

staff and administrators

Expert Consultations

Unlimited on-demand access

to our terrain experts offering

customized advice in support

of key initiatives

Best Practice Research

Rich library of strategy and

best practice reports on a wide

range of topics, entirely

directed by member needs

National Provost Meetings

Annual presentations focused

on the year’s most pressing

strategic challenges facing

academic affairs leaders

Dedicated Consulting Team

Our student success experts working directly

with universities to identify opportunities and

install best practice solutions

250+ college and university members

300+ national best practice and custom research projects

67 institutions in the membership

635,000+ students analyzed and tracked by the platform



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Program Timeline

4 Next Steps

Program Overview


Understand Your Goals

• What are your top goals as an organization related to Student Success in the next 5 years?

• What outcome would you consider to be a success from your involvement in the Student

Success Collaborative?

• What are your goals for the next 6 months, 12 months, 18 months related to the Collaborative?



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2

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Program Overview


Program Timeline

4 Next Steps


We believe that successful change initiatives must be locally driven thus a Program Leadership Team

has been assigned to take ultimate leadership responsibility. The Student Success Collaborative team

stands in parallel to your internal project team ready to guide the institution with implementation,

utilization and driving value from the Collaborative.

Reviewing Your Program Leadership Team

Program Sponsor

Richard Edwards

Program Owners

Paul Hammond

Technology Leaders

Robert Heffernan

Richard Novak

Value Leader(s)

Michael Beals

Pilot Advisors Non-Pilot Advisors

Registration & Institutional Research

Your Student Success

Collaborative Team

Jesse Bridges

Paul Trigeiro


Successful Implementation is Contingent on Managing Towards Key Milestones Across The Next 6 Months

Project Planning and Implementation Overview

Site Build

(Configure

and Load

Files to

Your Site)

Analytics

Development

(Success

Markers &

Reports)

Pilot Training

Preparations

(Training Plan

& Action Plans)

Data Gathering

(Review

Specifications,

Preliminary Data

Extract)

Daily File

Automation

(Prepare SSO

& Recurring

Process)

Technical

Complete

(Celebrate

Completion)

Te

ch

nic

al

Va

lue

September to December

(~3-4 months)

December to January

(~1 month)

January to February

(~1 month)

Project Planning Call:

September 11, 2013

Technical Planning

Call:

September 17, 2013

Kickoff and

Preliminary Data

Review Onsite:

_________________

Validation Event #1:

________________

Validation Event #2:

_________________

Launch Preparation

and Analytics Onsite:

_________________

Pilot Training Onsite:

_________________

Validation

(Internal &

External

Validation

of Site)

Project Kickoff

(Kickoff Onsite, Communication Plan Development, Advisor Workflow and

Technology Assessments, & Preliminary Success Marker Research)


Reviewing High Level Technical Activities and Critical Success Indicators

Action Item 1: Beginning the Technical Implementation

Discussion of Technical

Requirements

Initial Data Extraction

First Validation

Data Profiling

Automation of Daily Files

Data Extraction Revisions

Second Validation

(PILOT)

Implementation Complete

Indicates Key Member Responsibility

Critical Success Indicators

Consistent weekly communication

Initial data extracts completed in first month

Limited number of extraction revisions

Timely extraction revisions

Early and often validation by pilot programs

Automation of files

Recurring technical support

Assembling Your Technology Support Team

Technology Leader

Programmer

Network Administrator

Registrar/Institutional Research with insight into

data fields

Recurring Technical

Support

Implementation Process Steps

Site Build


Action Item 2: Selecting Pilot Programs

Considerations for Selecting Your

Institution’s Pilot Program Team

Create a team of Pilot Programs that is

representative of various sectors of the

university

Common types of program structures:

• Sequential e.g., Engineering, Business,

• Pre-Majors e.g., Nursing, Social Work,

Education

• Less Prescribed e.g., History, English,

Political Science

• Undeclared Students

Commitments from

Successful Pilot Programs

Serve as early adopters and

champions of the SSC Initiative

Participate in breakout and training

sessions throughout the

Implementation Timeline

Utilize the platform regularly during

advising-related activities

Provide product enhancement

suggestions

Typical Attributes of Good

Pilot Programs

Strong leadership known for

handling change well

Advisors who are engaged and

receptive to utilizing technology

Programs with an advising

structure that includes the use of

Professional Advisors, if possible

Attend a 90 minute session to

learn about Predictive Workbooks

and create Success Markers for

respective program(s).

Complete a series of four

e-Learning Modules and a

short assessment .

Access the site to become

familiar with various

features prior to training.

Attend a 90 minute

training session

facilitated by SSC

Dedicated Consultant.

Kickoff Launch Preparation and Analytics Pre-Training Training

Attend Kickoff

Overview and

respective Pilot

Program Breakout

Session.

Typical Time Commitments of Pilot Programs During the Milestone Phases

Utilize the platform during

advisor related activities

and provide feedback to

Leadership Team and

Dedicated Consultant.

Utilization


Building Momentum and Preparing Early for Go-Live

Action Item 3: Planning for Your Kickoff Onsite

Goals for the Kickoff Onsite

Engage staff across the university in the initiative

Learn about your pilot programs

Identify early champions in pilot programs

Understand nuances to your data

Understand your organizational priorities


Action Item 4: Discussing SSC Campus Communication Plan

1. Identify key stakeholders

2. Determine level of knowledge required (e.g., cursory awareness, intermediate, or advanced/training)

3. Determine message type and details for each group

4. Select message vehicle (e.g., handout, presentation, webinar)

5. Confirm timing and frequency for communication

6. Determine responsible party for communication

Steps to Communication Plan

Development

Key Questions

Lessons learned regarding communication from

implementing other initiatives/technologies?

Are there recurring meetings we should be aware

of as opportunities to communicate?

What has already been communicated to whom,

beyond the leadership team?

Are there updates on related initiatives that should

be grouped with SSC for communication

purposes?

?

• College and School Deans

• Department Chairs

• Advising Unit Directors

• Professional Advisors

• Faculty Advisors

• Career Services

• Support Services

• Students

• Other?

Stakeholder Groups

?


Learning How to Access Best Practice Case Studies, Webinars, and Our Inaugural Summit

Action Item 5: Connecting through EAB.com

2013 Fall Webinar Schedule

Defining, Identifying, and Creating Targeted Campaigns for At-Risk Students

Tuesday September 24, 2013, 1:00-2:00 PM(MST)

Inaugural SSC Summit

Advisory Board Company Headquarters, Washington, D.C.

Thursday-Friday November 7-8, 2013

IMA

GE

CR

ED

IT: E

AB

.CO

M

Example EAB.com Research Briefs

Facilitating Richer Advising

Conversations

Structuring an Effective First-year

Academic Advising Program

Evaluation of Faculty Academic

Advising

Innovative Technologies for

Academic Advising

Strategies for Increasing Student

Participation in Academic Advising

Centralized Advising Models



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2

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4

3 Program Timeline

Next Steps

Program Overview


Always Engaged and Available to Support

Our Next Steps and Contact Information

Next Steps

Schedule bi-weekly or tri-weekly leadership check-ins

Finalize selection of pilot programs

Schedule Kickoff Onsite

Schedule technical planning call

Schedule weekly technology leader check-ins

Perform preliminary information/data collection

Draft campus communication plan

Jesse Bridges

Consultant

202-266-6913

[email protected]

Paul Trigeiro

Business Analyst

202-266-5354

[email protected]

2445 M Street NW I Washington DC 20037

P 202.266.6400 I F 202.266.5700

eab.com

Student Success Collaborative at Rutgers University · ©2013 The Advisory Board Company •...

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