Student Orientation. Provides Technical Support and Services Password resets Telephone and voice...
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Transcript of Student Orientation. Provides Technical Support and Services Password resets Telephone and voice...
![Page 1: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/1.jpg)
Student OrientationStudent Orientation
![Page 2: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/2.jpg)
• Provides Technical Support and Services
• Password resets
• Telephone and voice mail issues
• CourseDen, Multimedia Services, SITS contact information• Help Desk (678) 839-6587• E-Mail: [email protected]• http://www.westga.edu/its
Information Technology Services
![Page 3: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/3.jpg)
Service Catalog
Service Catalog• www.westga.edu/its
• Searchable database of ITS services & resources
• The Service Catalog is located on:
• The home page on the right, or
• Under User Services on the left navigation menu
![Page 4: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/4.jpg)
• The UWG requires students to have ready access to a computer. All students will need to have access to e-mail, word processing, spreadsheet, and web browsing software.
Computer Access
![Page 5: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/5.jpg)
4 Major Labs A&S, COE, RCOB and UCC
Access Labs
![Page 6: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/6.jpg)
• Computers Labs• Campus Web Mail (myUWG Portal)• Personal Webpage Access• Wireless Access• Microsoft Campus Agreement• Symantec Corporate Antivirus Software• Technical Support
Technology Fees
![Page 7: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/7.jpg)
• Microsoft Windows Vista Ultimate Operating System Upgrade• Microsoft Office 2007 Enterprise Edition
• OR• Microsoft Office 2008 for Macintosh • Coming in Spring of 2011 OFFICE 2010• Future updates
Microsoft Campus Agreement (MCA)
![Page 8: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/8.jpg)
• Symantec Corporate antivirus product– Virus software UPDATE is required.
• Spyware (Ad-Aware & Spybot Search & Destroy)– http://www.lavasoft.com/products/ad_aware_free.php– http://www.safer-networking.org/en/index.html– Software UPDATE is required.
• Keep the Operating system fully patched.• Passwords- Don’t share• ITS WILL NEVER ASK YOU FOR YOUR PASSWORD
• Office of Information Security http://www.westga.edu/infosec/
• Phishing: http://www.westga.edu/infosec/index_5673.php
• Information security tips: http://www.westga.edu/infosec/index_6207.php
• When in doubt, always contact the ITS Service Desk at 678.839.6587 or [email protected]
Security
![Page 9: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/9.jpg)
• It is illegal to download copyrighted material (Music, Movies, Software,Books, etc.) via peer-to-peer or other methods of file sharing (without expressed consent).
• RIAA - Recording Industry Association of America safeguards the Music Industry and Recording Artists
• MediaSentry – Safeguards the Movie, Television, and Software industry.
• West Georgia is alerted via email whenever illegal downloading is detected by these companies and is required to track down and report the offending system/user.
RIAA and MediaSentry
![Page 10: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/10.jpg)
• Free service to UWG students to help in finding solutions to their software and/or hardware problems with their personal computers.
• Room 122 in Cobb Hall • (678) - 839 - 6587
Student Information Technology Services (SITS)
![Page 11: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/11.jpg)
• High speed access• Bring your computer and ethernet/cat5-6 cable• ResNet Student Assistants are ready to help• Wireless Access in some locations• Be wary of personal routers for wireless access
Residential Network (Resnet)
![Page 12: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/12.jpg)
• Search for an access point called “ACCESSUWG" and connect.
• Open your web browser. Your home page will be temporarily redirected to a Login page.
• Supply your UWG Portal email address as user name and password.
Wireless
![Page 13: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/13.jpg)
Wireless
![Page 14: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/14.jpg)
Spam Filtering
CanIt• http://www.westga.edu/its/index_7628.php
• The UWG spam filtering tool
• Go directly to: https://canit.westga.edu/
• Set up rules specific to your needs
• The Service Desk can help you set specific rules if you need assistance
![Page 15: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/15.jpg)
Personal Computer Recommendations
![Page 16: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/16.jpg)
• DELL, Gateway and Apple Purchases.• While Cost effective, Netbooks rarely have the
“horsepower” to accommodate serious academic work
• Beware of very low-end computers.• Printers not supplied in the Residence Halls-may
have your own personal printer.
Computers and Vendors
![Page 17: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/17.jpg)
• Telephone on-campus extensions and access to off-campus (8 to get out)
• Personal voice mail box• One jack per room• Around 70 Channels• Bring your own Cable-ready TV,
phone and patch cables.
Telecommunications and Cable TV
![Page 18: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/18.jpg)
MyUWG
![Page 19: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/19.jpg)
MyUWG
![Page 20: Student Orientation. Provides Technical Support and Services Password resets Telephone and voice mail issues CourseDen, Multimedia Services, SITS contact.](https://reader036.fdocuments.in/reader036/viewer/2022062518/56649e395503460f94b2b039/html5/thumbnails/20.jpg)
Questions & Answers