Student Orientation Program

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Mission Statement

▪ Mission: We heal, comfort and care for the

people of our community by providing

advanced and compassionate health care

of superior quality and value supported by

education and clinical research

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Customer Service

In greeting customers in person three components are to be used:

Good Morning/Afternoon/Evening; Mr./Mrs./Name

My name is ______________

I am going to be your ______________

or

I’m from (Department) and I’m here to _______________

AIDETFive Fundamentals of Communication

A Acknowledge

I Introduce

D Duration

E Explanation

T Thank-You

Advantages of AIDET

▪ Decrease Anxiety with Increased

Compliance

Decreased

AnxietyIncreased

Compliance

Improved

Clinical

Outcomes and

Increased

Patient

Satisfaction

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HIPAA

What is HIPAA?

The Health Insurance Portability and

Accountability Act of 1996 (HIPAA) is a

multifaceted piece of legislation that

covers three areas.

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HIPAA

▪ The first part of this act covers a person being able to more easily move from one insurance plan to another as they either change jobs or become unemployed.

▪ The second part addresses the federal government’s enforcement of fraud in different areas.

▪ The third part addresses the person’s rights with relation to their privacy and the security of their information.

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HIPAA

▪ The last portion of this act is what greatly

concerns us in the healthcare industry, as is the

area upon which we place great emphasis. It is

vitally important for you to understand that

working in a healthcare setting makes you, as

well as the facility liable for your actions. The

privacy and the confidentiality of our patient’s

are our top priority.

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Parking

▪ Designated Employee/Student Parking

– Lots from the heliport down – three tiers

– Lot to the top left of the Maintenance Building

▪ Employees/students are not permitted to park

in the visitors lot in front of the main building

or in the spaces to the upper left of the main

building designated for physician and clergy

parking.

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Parking

▪ Failure to comply with the policy will

result in tickets being issued by security,

which may result in disciplinary action to

the employees.

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Smoking

▪ Not Permitted on Hospital Grounds

▪ Must leave hospital property to smoke

▪ Failure to follow the policy can result in disciplinary action.

▪ Once you leave hospital property we are no longer responsible for your safety

Code Red Fire

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R.A.C.E. P.A.S.S.

Remember, “PASS” when using a fire extinguisher

P: PULL the pin on the extinguisher handle

A: AIM low

S: SQUEEZE the lever above the handle

S: SWEEP from side to side

R: REMOVE or RESCUE

anyone in danger

A: report or place an

ALARM (USING PULL

STATION OR BY

DIALING 911)

C: CONTAIN – close all

doors windows, etc.

E: attempt to

EXTINGUISH the fire and

EVACUATE if necessary

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Emergency Codes

▪ Responsibilities in a fire:– Know location of alarms and fire

extinguishers in the area you work

– Know your assignment if the fire is not

located on your unit

– Know the exit locations in your areas

– Remember “RACE” & “PASS”

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Code Pink

– Infant/child abduction

–OB Locked Unit

–7th Floor Pediatrics

▪ Responsibilities:– Monitor nearest exit point

– Ask anyone with small infants or children to

remain in the building

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Code Grey

–Wandering/confused patient

–Doors in patient care units – east and

west stairwells alarmed

▪ Responsibilities– Shut off alarmed doors when opened

– Account for patient whereabouts for the unit

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Code Orange

– Facility lockdown in the event of an external threat to the facility

– Initiated by the administrator/nursing supervisor

▪ Responsibilities:– Make sure have ID badges in order to access

doors

– No ID badge no entrance to the facility

– Students will not be permitted to enter until the all clear is called.

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Code Blue

– Adult cardiac arrest

▪ Responsibilities– Specific members to the code team

– Keep the area free of traffic and onlookers

– Be Quiet !

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Code Rainbow

– Pediatric cardiac arrest

▪ Responsibilities:– Specific members to the code team

– Keep the area free of traffic and onlookers

– Be Quiet !

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Dr. Strong

– Combative or verbally aggressive/hostile

person

– Can be anyone

▪ Responsibilities– Try to remain calm – your anger only adds to

theirs

– Keep even tone of voice

– Call for help – Dr. Strong

– Try to avoid injuries to person and others as

well as staff

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Stroke Alert

– Process for notification of the members of the

Stroke team of a patient arrival in the

Emergency Department will be announced as

Stroke Alert ER.

– Only for the members of the Stroke Team and

designated Stroke Unit.

Clinical Response

– Team specific for an Inpatient having an acute

change of status.

– Designated members

– Will assess and treat, transfer the patient based

upon condition.

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Trauma Alert

▪ Level IV trauma center

▪ Specific team members respond with

designated roles and responsibilities

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Emergency Codes

▪ Any phone in the organization works.

▪ Dial 180# - in the overhead paging system.

▪ Announce the emergency – clearly –

repeat it twice.

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Safe Haven

▪ Federal and State Law - The Newborn Protection Act (Act 201 of 2002)

▪ Protect newborns (less than 28 days old, as reasonably determined by a physician) who might otherwise be abandoned or harmed by permitting a parent to leave a newborn at a hospital or police officer at a police station without fear of criminal prosecution when the child has not been a victim of suspected child abuse or other crime.

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Safe Haven

▪ Basinet inside the Emergency Department

entrance to the left of the doors.

▪ Questionnaires are provided, but not

required

▪ Cannot stop or prevent the person from

leaving the infant

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Safe Haven

▪ Applies to all hospital property as well as

the bassinet

▪ Cannot refuse to take the child

▪ Proceed to the Emergency Department

with the child

▪ You personally are not subject to any

liability

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Cell Phone Policy

▪ At no time should they be used while providing care for the patient including Text messaging and internet use on the devices

▪ These devices are only to be used in designated areas and only on approved lunch or break times.

▪ Taking of photographs of any kind within the facility, especially of patients or visitors, is a violation of patient privacy laws.

▪ Violation of the policy may be subject to loss of your clinical privileges.

Code of Conduct

▪ Professionalism.

▪ Nondiscriminatory

▪ Ethical

▪ Violence in the workplace will not be tolerated.

▪ Harassment of any kind will not be tolerated.

▪ Zero tolerance for drugs/alcohol in the

workplace

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Dress Code

▪ Be well groomed and practice good

personal hygiene

▪ Jewelry should be limited and dangling

earrings are not permitted

▪ Shoes should be closed toes for clinical

areas

▪ ID badges must be worn when on duty.

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Infection Control

▪ Standard Precautions:– Followed for all persons in your care regardless

of their infectious status

– Will reduce the risk of bloodborne pathogen

transmission

– Will reduce the risk of disease transmission from

body substances

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Infection Control

▪ Standard Precautions apply to:– Blood and blood products

– All body fluids, secretions, excretions (except

sweat)

– Non-intact skin

– Mucous membranes

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Standard Precautions

▪ What are Standard Precautions?– Hand washing – it is the single most important

thing you can do to prevent the spread of infection to yourself and others.

– Use lotion to prevent dry, cracked, or irritated skin.

– If you wear rings consider removing them as they attract bacteria which become difficult to wash off.

– Artificial nails are not allowed for direct care staff.

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Bloodborne Pathogens

▪ What are they?– Hepatitis B

– Hepatitis C

– HIV – AIDS

▪ How are they transmitted?– Through exposure to blood and other infectious body

fluids and tissues.

– Inadvertent needlestick or cut from a contaminated

item

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Bloodborne Pathogens

▪ How do I protect myself?– Hepatitis B Vaccination

– Use of personal protective equipment

– Use of safety equipment

– Proper handling and disposal of sharps

– Prompt reporting of any exposure

– Medical follow up

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Back Injuries are the Cumulative Result of:

▪ Poor posture

▪ Faulty body mechanics

▪ Advanced age/loss of flexibility

▪ General decline in physical fitness

▪ Poor nutrition

▪ Stress

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General Guidelines for Safe Lifting

▪ PLAN THE LIFT

• What are you lifting? How heavy is the

object/person?

▪ ASK FOR HELP/USE EQUIPMENT

▪ PREPARE THE ENVIRONMENT

▪ MAINTAIN SPINAL ALIGNMENT

▪ Know and use proper body mechanics

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Library Information

▪ Medical Library in the annex first floor

▪ All are welcome

▪ Websites/user Id’s provided can be used

at home as well