STUDENT LEGAL SERVICES ASSESSMENT PROCESS
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Transcript of STUDENT LEGAL SERVICES ASSESSMENT PROCESS
STUDENT LEGAL SERVICESASSESSMENT PROCESS
Jill StanglAttorney at Law / Managing Director SLS
October 20, 2011
SLS ASSESSMENT HISTORY
FY 2009
FY 2009 ASSESSMENT RESULTS - Survey
FY09 Assessment Survey Benefits
• Began assessment of student learning
• Easy to administer - paper survey
• Inexpensive
Drawbacks• One set of questions for all areas of law
• Keeping up with paper
• Doing something with the data
Participation Rate – 50%
FY 2009 ASSESSMENT RESULTS – Student Learning
Knowledge Comparison Before and After Consultation
• 8% of clients report significant to expert knowledge prior to consultation• 75% of clients report significant to expert knowledge after consultation
Over 67% of clients reported a significant increase in knowledge level after consultation
FY 2009 ASSESSMENT RESULTS – Student Comments
• “read contracts”• “about small claims court procedures”• “ways of recovering damages”• “general legal system in USA”• “difference between legally right and morally correct”• “how interest rates work”• “the fine print is evil”• “offense is considered felony”• “what the patriot act notification is”• “how serious a theft charge is”• “that I should have come a long time ago – it is so helpful!”
What did your learn? (sample student comments)
FY 2009 ASSESSMENT RESULTS - Retention
433 Students Retained
SLS ASSESSMENT HISTORY
FY 2010
SLS ASSESSMENT - Survey
FY10 Assessment Survey Changes
• Paper survey results entered into Student Voice database
Benefits• Improved data analysis
• Could get rid of paper after data entry
• Could track responses by area of law
Drawbacks• Human error in data entry
• One set of questions for all areas of law
Participation Rate – 64%
FY 2010 ASSESSMENT RESULTS – Student Learning
Knowledge Before Consultation Knowledge After Consultation
Before consultation: • 48% reported minimal to no knowledge • 8% reported significant to expert
knowledge
After Consultation:
• 4% reported minimal to no knowledge
• 65% reported significant to expert knowledge
RESULT: Over 57% of clients reported a significant increase in knowledge level after consultation
FY 2010 ASSESSMENT RESULTS – Student Comments
• Great advice! Feel more confident in my next moves.
• Great service for students. Nice to know we have something like this available.
• I consider this to be a very important service to students.
• I feel better finding a solution to this problem and more optimistic.
• I feel better prepared to face this issue.
• I feel more at ease knowing something can be done.
• Very good, organized and completely professional
• Service and advice was excellent. I could focus on my studies once again after talking to them.
• Life saver!!
FY 2010 ASSESSMENT RESULTS – Focus on Studies
Focus on Studies
41% of students reported that their issue was adversely affecting their ability to focus on their studies
FY 2010 ASSESSMENT RESULTS – Retention by Area of Law
Landlord Tenant 85.94% retained
Criminal Law 87.96 % retained
Family Law 82.93% retained
Auto/Medical Issues 95.45% retained
Consumer88.37% retained
FY 2010 ASSESSMENT RESULTS - Retention
Retention
Over 80 % of students reported that the assistance they received from SLS enabled them to better focus on their studies and remain enrolled at Texas Tech University.
335 Students Retained
SLS ASSESSMENT HISTORY
FY 2011
FY 2011 ASSESSMENT - Survey
FY11 Assessment Survey Changes
• I Touch administered survey using Student Voice
Benefits• Interactive Survey
• Isolation of data by variables
• Data analysis instantly available
• Increase in student feedback
Drawbacks• Initial start up cost
• Technology issues
Participation Rate – 83%
FY 2010 ASSESSMENT RESULTS – Student Learning
Before Consultation After Consultation
Before consultation: • 53.5% - minimal to no knowledge • 7% - significant to expert
knowledge
After Consultation: • 4.69% - minimal to no knowledge• 70% - significant to expert
knowledge
RESULT : Over 63% of students reported a significant increase in knowledge level after consultation
FY 2011 ASSESSMENT RESULTS – Student Comments
• Able to get quick legal advice and a better understanding of what my next step should be.• Answered all of my questions and was extremely helpful even though it wasn’t the answer I wanted.• Appointment was fast, attorney was knowledgeable, and the solution along with the process to get there was clearly laid out.• Attorney clearly wanted to help and will do anything within her power to help me resolve my situation.• Always helpful and friendly. I always feel as if they want to help instead of having to help.• Attorney was very kind to explain every option and procedure. Now I know what to do and feel much safer with him being involved. Best thing that ever happened to me.• Attorney was very knowledgeable and friendly. She walked me through the paperwork to make sure I knew how to respond to questions.• Awesome.• Attorney was extremely helpful and I think I will be able to have a decent night sleep. My situation is very unusual and she helped a lot.
FY 2011 ASSESSMENT RESULTS – Focus on Studies
Affect on Studies
RESULT: 78.8% of students reported that SLS enhanced their ability to focus on their studies
Focus on Studies
FY 2011 ASSESSMENT RESULTS – Retention by Area of Law
Criminal Law –74% retention Consumer – 77% retention
Business Law –76% retentionAuto/Medical–79% retention
FY 2011 ASSESSMENT RESULTS – Retention by Area of Law
Landlord Tenant – 76% retention
Family Law – 73% retentionEstate Planning– 70% retention
FY 2011 ASSESSMENT RESULTS - Retention
Over 75% of students reported that the assistance they received from SLS positively impacted their ability to remain enrolled at Texas Tech University.
471 Students Retained
Retention
ASSESSMENT
FY 2012
FY 2011 ASSESSMENT - Survey
FY12 Assessment Survey Changes
• Changing data analysis software from Student Voice to Right Now
Benefits• Interactive Survey
• Continued use of I touch
• Instant data analysis (?)
• Cost
Drawbacks• Learn new software
• Technology issues