STUDENT HANDBOOK - PIA Handbook_Inter_100817.pdf · Student Handbook_Inter_100817 ... celebrations...

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Version Date –05/07/2017

STUDENT HANDBOOK

Student Handbook_Inter_100817

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Contents

Living in Sydney ................................................................................................................................................. 3

Art ........................................................................................................................................................................ 5

Cost of living and money matters .................................................................................................................... 7

Information for Students ................................................................................................................................. 10

Training facilities .............................................................................................................................................. 11

Maps .................................................................................................................................................................. 12

Recognition and Accreditation ....................................................................................................................... 12

Courses, entry requirements and fees .......................................................................................................... 14

Student Selection and Admissions Procedure ............................................................................................. 14

Course Information .......................................................................................................................................... 21

Bachelor of Business (Accounting) 093283C ............................................................................................... 21

Bachelor of Business (Marketing) 093090A .................................................................................................. 24

Diploma of Business 093284B ........................................................................................................................ 28

Refund Policy and Procedure ......................................................................................................................... 31

Student Support Framework ........................................................................................................................... 36

Student Code of Conduct ................................................................................................................................ 39

The ESOS Framework – Providing quality education and protecting your rights .................................... 43

Helpful contacts ............................................................................................................................................... 45

Visa requirements ............................................................................................................................................ 48

International Student Deferment, Suspension and Cancellation of Study Policy and Procedure .......... 50

Student Progression and Exclusion Policy and Procedure ........................................................................ 53


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Living in Sydney Australia

Australia is a land of contrasts: sweeping golden beaches, coral reefs rich with marine life, tropical rainforests, mountain ranges, vast grazing lands and sparse deserts.

One of the oldest continents, Australia is the only country to occupy an entire continent.

Surrounded by the Indian and Pacific Oceans, Australia has many animals and plants, which are unique on the planet. The surface geology is typically old and flat with a major mountain range stretching down the eastern coast and another mountain range in the north west of the continent.

New South Wales

New South Wales is a south-eastern Australian state, distinguished by its coastal cities and national parks. Sydney, its capital, is home to iconic structures such as the Sydney Opera House and Harbour Bridge. Inland are the rugged Blue Mountains, rainforests and outback towns where opals are mined. Along the coastline are long surfing beaches. The Hunter Valley region, in the north, has dozens of wineries.

New South Wales also known as NSW has the largest population in Australia. The state’s capital city is Sydney. Sydney is Australia’s most populated city with an estimated population of over 4.4 million people. NSW is located in south-eastern Australia. It has a total area of 800,642 km² and covers 10.4 percent of Australia. New South Wales’ coastline is only 2137 km long.

Sydney

Sydney is the state capital of New South Wales and the most populous city in Australia and Oceania. Located on Australia's east coast, the metropolis surrounds the world's largest natural harbour, and sprawls towards the Blue Mountains to the west. Residents of Sydney are known as "Sydneysiders". Sydney is the secondary official seat and secondary official residence of the Governor-General of Australia and the Prime Minister of Australia.

The Sydney area has been inhabited by indigenous Australians for at least 30,000 years. The first British settlers, led by Captain Arthur Phillip, arrived in 1788 to found Sydney as a penal colony, the first European settlement in Australia. Since convict transportation ended in the mid-19th century, the city has transformed from a colonial outpost into a major global cultural and economic centre. As at June 2016 Sydney's estimated population was 5,005,358. In the 2011 census, 34 percent of the population reported having been born overseas, representing many different nationalities and making Sydney one of the most multicultural cities in the world. There are more than 250 different languages spoken in Sydney and about one-third of residents speak a language other than English at home.

Despite being one of the most expensive cities in the world, the 2014 Mercer Quality of Living Survey ranks Sydney tenth in the world in terms of quality of living, making it one of the most liveable cities. It is classified as an Alpha+ World City by the Globalization and World Cities Research Network, indicating its influence in the region and throughout the world. Ranked eleventh in the world for economic opportunity, Sydney has an advanced market economy with strengths in finance, manufacturing and tourism. Its gross regional product was $337 billion in 2013, the largest in Australia. There is a significant concentration of foreign banks and multinational corporations in Sydney and the city is promoted as one of Asia Pacific's leading financial hubs.

In addition to hosting events such as the 2000 Summer Olympics, Sydney is amongst the top fifteen most-visited cities in the world, with millions of tourists coming each year to see the city's landmarks. Its natural features include Sydney Harbour, the Royal National Park, and the Royal Botanic Garden. Man-made attractions such as the Sydney Opera House, Sydney Tower and the Sydney Harbour Bridge are also well known to international visitors.

(Reference; https://en.wikipedia.org/wiki/Sydney)

https://en.wikipedia.org/wiki/Sydney


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The Study Sydney web site is a useful source of information, established by the New South Wales government with information specifically on Sydney and regional cities in New South Wales. The web site address is http://www.study.sydney/

Study Methods

Much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present arguments about subject matter, and on being willing to defend one's argument. All these involve heavy use of libraries, intensive note taking in lectures, and active participation in the learning process (as opposed to passive listening and rote learning).

Polytechnic Institute Australia offers the use of Moodle as a Learning Management Platform for it students to interact and engage in after lectures and Tutorials. Student are required to have basic digital literacy prior to commencing.

To be a successful student, you will need to adapt to these methods of learning, but most education

institutions in Australia are very willing to help as they offer counselling services and assistance to

develop effective study skills. Many lecturers in Australia have vast experience teaching overseas

students, they understand the difficulties in getting used to different study methods and they will be

patient in helping you to develop new skills

Climate

Sydney enjoys a temperate climate with four distinct seasons in the year - spring, summer, winter and autumn. Below is a guide to the average daily temperatures.

Spring September - November 11-23 degrees

Summer December to February 19-30 degrees

Autumn March to May 15 - 22 degrees

Winter June to August 9 - 17 degrees

Sydney does not have a specific wet season - it can rain at any time of the year.

Sports and other outdoor activities are possible at all times of the year.

Festivals

For a full list of festivals and events please visit http://www.sydney.com/events-festivals-and-celebrations

Annual Sydney Comedy Festival

Pyrmont Wine, Food and Art Festival

Mercedes-Benz Fashion Week Australia

Sydney Writers Festival.

Sydney Film Festival

Australian International Music Festival

Sydney Fringe Festival

Sydney Underground Film Festival

Oztoberfest

Woolworths Carols in the Domain

International sporting events:

Invictus Games

Golf Australian Open

http://www.study.sydney/

http://www.sydney.com/events-festivals-and-celebrations

http://www.sydney.com/events-festivals-and-celebrations


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Sydney to Hobart Yacht Race

Sydney International (tennis)

Art The below piece was extracted from sydney.com destination NSW http://www.sydney.com/things-to-do/arts-and-culture

From world-class performances at the iconic Sydney Opera House to the spectacular light sculptures of Vivid Sydney, discover the harbour city’s wonderful arts and culture. There are memorable tours of the Sydney Opera House and book your tickets for blockbuster musicals and acclaimed shows.

Enjoy world-class performances, blockbuster musicals, wonderful exhibitions, amazing museums and fabulous festivals in Sydney, the cultural heart of Australia. From the light sculptures of Vivid Sydney to marvellous shows at the iconic Sydney Opera House, the events calendar is exhilarating all year.

Begin your discovery at World Heritage-listed Sydney Opera House, on the edge of one of the great natural harbours in the world. More than 1,600 performances are held each year inside the iconic white sails, from ballet and opera to classical music, contemporary dance, stage plays, and more.

You’ll find many more majestic venues putting on spectacular theatre and shows as well as blockbuster musicals, from the State Theatre and Capitol Theatre to the Theatre Royal and Sydney Lyric. For the perfect night out, savour the delicious restaurant and cool bars near the theatres.

The leading Sydney Theatre Company is in Walsh Bay, a lively cultural precinct and home to the Roslyn Packer Theatre, Sydney Dance Company and Bangarra Dance Theatre, the internationally acclaimed indigenous dance company. There are performances on a heritage-listed wharf, too.

There are outstanding neighbourhood theatres. Reserve your tickets for plays at the Belvoir St Theatre, in Surry Hills, where Oscar winners Geoffrey Rush and Cate Blanchett have performed. Some of the big international concerts are held in the ICC Sydney and at Sydney Olympic Park.

In Sydney’s museums you’ll find everything from dinosaurs and ancient artefacts to colonial and indigenous history, tall ships and warships, and even one of Don Bradman's cricket bats. And the leading public art galleries hang extraordinary collections, from old masters to contemporary art.

Multiculturalism

More than 100 ethnic groups are represented in Australia, making Australia one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of Indigenous cultures, early European settlement and immigration from all parts of the world.

Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and our communities. We take great care in looking after international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.

Language

Although English is the official language, a host of other languages are spoken in Sydney. As one of the most culturally diverse cities many Sydneysiders are naturally fluent in other languages..

In Sydney not only is there the opportunity to improve your English through specialist study in an English-speaking environment but sectors of education and training provide tuition in many other languages as well.

English as it is spoken in Australia is very easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas the difference is much less than you will find in America, Britain and Canada where French is

http://www.sydney.com/things-to-do/arts-and-culture


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also spoken. As you improve your English in Australia you will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home.

Religion

Australia is predominantly a Christian country however; all religions are represented in our multicultural society. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities.

Clean, safe, cosmopolitan

Students from all over the world come to Sydney to take advantage of our world-class education and enjoy our friendly hospitality and cultural diversity. Sydney has low crime rates and strict gun control laws providing a safe environment in which to learn and travel. With one of the highest standards of living in the world, Sydney offers modern transport systems, cosmopolitan shopping complexes and excellent health services.

Food

Sydney has a fantastic variety of food. Our top quality meat, fish, fruits and vegetables are exported to markets all around the globe. There is a large range of fruit and vegetables available at produce markets. You should have no difficulty in finding the foods that you are used to at home.

You can sample almost every type of cuisine available throughout the world in our many restaurants. There are elegant restaurants or pubs. Ethnic restaurants offer cuisines from all around the world. Good food at reasonable prices can be found at bistros or cafes. And for those who like takeaway, most of the major global fast food chains are well represented.

Transport

With one of the highest standards of living in the world, Sydney offers modern transport systems. Sydney has an extensive public transport system that includes commuter rail, light rail, buses and ferries, four major national airlines and a number of regional airlines. Transport for NSW public transport services use the Opal ticketing system. The rollout of this contactless system started in December 2012 and completed in December 2014. Fares are controlled by the Independent Pricing and Regulatory Tribunal of New South Wales. You must get an opal card and top it up each time you use it, opal cards can also be purchased from Purchasing your opal card online will mean a wait of up to two weeks for delivery (and even longer if you are overseas). Opal card retailers visit http://www.retailers.opal.com.au/ .

For further information on NSW public transport service please visit https://transportnsw.info/trip#/ and for ticketing please visit https://www.opal.com.au/

Metered taxicabs operate in all major cities and towns. You will find taxi ranks at transport terminals, main hotels or shopping centres or you can hail taxis in the street. A light and sign on the roof indicates if a cab is vacant. There is a minimum charge on hiring and then a charge per kilometre travelled. Taxi drivers do not have to be tipped.

Entertainment

Campuses offer spacious surroundings suitable for social, sporting and other outdoor activities. They are also centrally located for students to experience the sophistication of our cities and excitement of our entertainment facilities. There are plenty of opportunities for international students to have an enjoyable time with friends.

http://www.retailers.opal.com.au/

https://transportnsw.info/trip#/

https://www.opal.com.au/


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Cost of living and money matters Money and banks

Australian currency is the only legal tender in Australia. When you first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Traveller’s cheques are easier to use if already in Australian dollars, however, banks will cash travellers cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will cash travellers cheques.

It is a good idea to set up an Australian bank account. You will need to provide your visa and evidence of residency. Banking services in Australia are extremely competitive. Over 20 local and numerous international banking groups are represented in Australia. All major banks have a branch in cities and regional centres. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals 24 hours a day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods. More information on banking is available at Study in Australia

Normal bank trading hours

9.30 am – 4.00 pm Monday to Thursday

9.30 am – 5.00 pm Friday

Some banks are open Saturday mornings

Credit cards

Credit cards are widely accepted around Australia. The most commonly accepted credit cards are American Express, Bankcard, and Diners International, MasterCard, Visa and their affiliates.

Currency

Australia uses a dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver coloured 5 cent, 10 cent, 20 cent and 50 cent and the gold coloured $1 and $2 coins.

Australia's development of the polymer (plastic) banknote heralds the introduction of advanced banknote technology for the new millennium and rewrites world standards in design. Not only does this leading-edge polymer technology offer immense security benefits but its concepts of cleanliness, environmental responsibility and recyclability set an example for the world to follow.

Tipping

Tipping is not the general custom in Australia and service charges are not added to accounts by hotels and restaurants. In better-class restaurants, it is usual to tip food and drink waiters up to 10 per cent of the bill for good service.

Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

Budgeting

You should work out a budget covering accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account.

The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, and telephone and incidental costs. School students in Australia typically spend a little less - about $265 a week - on accommodation and food, entertainment, transport and associated items. While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course and lifestyle.

http://studyinaustralia.gov.au/Sia/en/LivingInAustralia/MoneyMatters


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Accommodation

The following types of accommodation are available for International students:-

1. Full Board (Home-stay) AU$200 - AU$270 per week

2. Student house AU$150 - AU$200 per week

3. Half - Board AU$150 - AU$200 per week (plus expenses).

4. Leasing a House/Flat AU$200 - AU$350 per week (unfurnished)

This accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from the International Student Support Officer.

Some useful internet sites for housing are:

Student Housing Australia

Share Accommodation

Youth Central Housing and Accommodation

Study in Australia Accommodation Options and Costs

Transport

Australia has an efficient public transport system (buses, trains and trams) in all cities. Many students ride bicycles on campus and some even have their own car for longer travel. There are also train, bus and air services between cities and towns. Students using public transport can apply for a student concession card that entitles them to discounted fares.

Overseas Student Health Cover (OSHC)1

International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free hospital cover and 85% of standard doctor's fees.

Annual rates are AU$495* for single coverage and AU$1238* for family coverage. OSHC is also charged on a pro-rata basis for shorter courses.

Cost of Living

Sydney is a reasonably priced city providing good quality affordable living and abundant accommodation. Students will need about A $19,830 per year (excluding tuition) to cover living expenses. According to the Government Website, Study in Australia, Australia is a sophisticated, friendly and affordable country which enjoys one of the highest standards of living in the world. The average international student in Australia spends about $440 per week on accommodation; food; clothing; entertainment; transport; international and domestic travel; telephone; incidental costs.

The cost of living depends a lot on the kind of accommodation a student chooses. A married student with dependents will need approximately an additional A $2,970 per year for each dependent plus $ 6,940 for their spouse or partner.

The lifestyle in Australia is safe and friendly. Australians have a high standard of living. The climate is pleasant, there is plenty of food and the vast natural resources in Australia enable most people to live well.

Fruit, vegetables and meat are available fresh and at reasonable prices. Clothing and personal effects are usually good quality and available at a wide variety of prices.

Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items such as clothing and shoes to find a cheaper source.

http://www.s-h-a.com.au/

http://www.find-studentaccommodation.com/?gclid=CI2th4T7iJACFSK9YAoddlzqrw

http://www.youthcentral.vic.gov.au/ViewPage.action?siteNodeId=13&languageId=1&contentId=-1&ref=neo

http://studyinaustralia.gov.au/Sia/en/StudyCosts/Accommodation


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Food Personal Effects/Services

Milk 1 litre $1.36 Shoes 1 pair $162.00

Bread 1 loaf $2.23 Jeans 1 pair $98.00

Apples 1 kg $4.62 Toothpaste 140g $3.80

Potatoes 1 kg $3.67 Shampoo 500ml $5.71

Chicken breast 500gm $6.00

Dress $74.00

Eggs 1 dozen $7.00 Hairdresser (men’s and ladies)$25.00 to $140.00

cheese 500gm $11.00 Newspaper $2.00

Coca-Cola 2 litres $3.20 Cinema ticket $22.00

Tomatoes 1 kg $5.56 Public transport city an inner suburbs monthly $149.00 for a monthly pass.

Retail

Polytechnic Institute Australia is only a 5 minutes’ walk to the heart of the Sydney CBD and its magnificent retail, cultural, dining and business districts.

As well as the local retail, entertainment and dining facilities in Sydney has to offer.

For more information on Life in Australia, please visit http://www.border.gov.au/Trav/Life/Aust/Life-in-Australia-book

(Translated copies available)

http://www.border.gov.au/Trav/Life/Aust/Life-in-Australia-book

http://www.border.gov.au/Trav/Life/Aust/Life-in-Australia-book


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Information for Students Course assessment

A number of approaches to course assessment are used by Institute staff. Assessment approaches may include: written exams, written assignment, seminars/presentations and Practical assignments.

Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for.

If students fails an assessment they will be required to repeat the unit and pay any fees associated with repeating the unit.

For further information on the assessment policy and process please refer to www.pia.edu.au

Course delivery

A number of approaches to course delivery are used by Institute staff. Course delivery approaches may include teacher led lecture delivery; workshops; seminars; tutorials and supervised study. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations. All the classes will be conducted during day time. Polytechnic Institute Australia does not conduct any evening classes.

Credit for prior learning (CPL)

Granting credit for prior learning ensures that students commence study at a level that appropriately recognises their prior learning experiences, and are not required to repeat equivalent learning successfully undertaken in another context.

Polytechnic Institute Australia (“the Institute”) is committed to develop open and accessible guidelines to grant credit towards a course of study on the basis of prior learning, whether from formal studies or professional work experience.

This policy is designed to both maximise the credit students can gain for learning already undertaken and preserve the integrity of learning outcomes or discipline requirements of the award to which it applies.

This policy incorporates the best practice principles outlined in the AQF Qualifications Pathways Policy.

The Institute’s policy on the granting of credit will:

• be evidence based, clear, equitable, accessible and transparent;

• be applied consistently and fairly with decisions subject to appeal and review;

• recognise prior learning regardless of how, when and where it was acquired, provided that

the prior learning is relevant and current and has a relationship to the learning outcomes of

the course;

• be academically defensible and take into account the student’s chance of success in a

course;

• be decided in a timely way;

• ensure that pathways into and between awards are available to all students by furthering

articulation pathways with other higher education and vocational training providers and

facilitating transfers between courses at the Institute; and

• be formally documented for the student including any reasons for not granting credit.

For full copy of the policy please refer to our website http://www.pia.edu.au/

http://www.pia.edu.au/



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Qualifications to be issued

Students completing all assessment requirements for a qualification will be awarded a Testamur; and a record of results corresponding to the completed course. Students completing assessment requirements for part of a qualification will be awarded a record of results (at no cost) indicating which units of competency they have successfully completed.

Student orientation

The Polytechnic Institute Australia program for degree and diploma students is an exciting and important event that marks the beginning of students’ academic lives and careers.

Orientation is designed for new students to familiarise themselves with the campus and courses at Polytechnic Institute Australia. Orientation will also help students transition into campus life.

All new students are expected to attend Orientation and it is compulsory for International Students.

Orientation is held at the beginning of each trimester, during the week prior to the commencement of classes. Orientation is usually held on the Monday of that week.

During Orientation students will do the following:

meet with the faculty members who will be their lecturers and tutors;

be introduced to staff who will help with administrative issues;

be taken on a tour of the Institute and shown the classrooms, student areas, student

administration area, and any other relevant areas, such as toilets, fire exits, and restricted areas;

obtain information on student life, academic responsibilities and the services available to

students;

learn how to access important resources for academic work;

be shown their courses’ sequences;

obtain the trimester’s timetable and the unit study guides;

be shown how to access Moodle;

obtain a student card;

attend small workshops and seminar sessions;

talk to current students about their studies at Polytechnic Institute Australia; and

ask questions.

Training facilities Polytechnic Institute Australia offers training at a metropolitan location close to transport, retail shopping, entertainment and other colleges and universities. Check out the locations at Google Maps.

Address

Level 16, 233 Castlereagh Street

Sydney NSW 2000


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Maps

Public Transport

Polytechnic Institute Australia is located in the heart of the Sydney business district, near Town Hall Station and the George Street bus routes, and a few minutes from Central Railway Station.

Campus: Level 16, 233 Castlereagh Street, Sydney.

Recognition and Accreditation

Polytechnic Institute Australia’s degree and diploma programs are of the highest standards, comply with

the Australian Government’s requirements, and are designed to be accredited by the relevant

professional bodies.

Australian Government Registration and Accreditation

Polytechnic Institute Australia is a registered Higher Education Provider and the Institute’s courses are

accredited by the Tertiary Education Quality and Standards Agency (TEQSA) in Australia (Provider

Identification Number: PRV14049). The courses offered by Polytechnic Institute Australia:

Are accredited by TEQSA and have CRICOS registration (CRICOS Code: 03535M);

Are recognised as being at the same level in terms of as similar courses offered by Australian

universities; and

Meet the requirements of the Australian Qualifications Framework (AQF).

Professional Bodies and Industry Organisations

Polytechnic Institute Australia is a member of ACPET (Australian Council for Private Education and

Training). International students who study our courses are protected under Australian Tuition Protection

Scheme. Australian students are covered by the Australian Tuition Assurance scheme run by ACPET.

Polytechnic Institute Australia is a member of the Council of Private Higher Education (COPHE).


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Polytechnic Institute Australia is a member of ACPET (Australian Council for Private Education and

Training). International students who study our courses are protected under Australian Tuition Protection

Scheme. Australian students are covered by the Australian Tuition Assurance scheme run by ACPET.

Polytechnic Institute Australia is a member of the Council of Private Higher Education.

Polytechnic Institute Australia’s degree and diploma programs are of the highest standards, comply with

the Commonwealth Government’s requirements, and are designed to be accredited by the relevant

professional bodies, including CPA Australia and the Institute of Chartered Accountants in Australia and

New Zealand. Polytechnic Institute Australia is also an Australian Computer Society Professional Partner.


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Courses, entry requirements and fees Introduction

Polytechnic Institute Australia

Polytechnic Institute Australia is a provider of quality Higher Education with a new campus and the latest

amenities. We aim to be the leading Higher Education Provider in Sydney and we would be delighted to

have you join us as we forge a superior education institute. Polytechnic Institute Australia’s is located

right in the heart of Sydney, which was named the top destination in the world for international students

by the A.T. Kearney 2014 Global Cities Index and Emerging Cities Outlook.

Our Degrees

Polytechnic Institute Australia provides superior Business and ICT courses. You can undertake a Bachelor

of Business that specialises in Accounting or Marketing, a Diploma of Business, a Bachelor of Networking

and Telecommunications, or a Diploma of Networking Technology.

The Bachelor of Business is the generalist degree of our age, opening job opportunities in a wide range

of businesses, all around the world. Young people with Business degrees get work in almost every

industry, improving the businesses and advancing their own careers.

The Bachelor of Networking and Telecommunications is the technology degree for today. It opens job

opportunities in a wide range of businesses, all around the world. Young people with ICT degrees get

work in many fields, improving the business services and advancing their own careers.

The courses at Polytechnic Institute Australia prepare students with the skills that are needed to

overcome today’s Business and ICT challenges, and to get ahead professionally.

Qualifications offered

Polytechnic Institute Australia offers the following accredited course to international students:

Diploma of Business DipBus 093284B

Bachelor of Business (Accounting) BBus(Acc) 093283C

Bachelor of Business (Marketing) BBus(Mkt) 093090A

Student Selection and Admissions Procedure

General entry requirements

Persons seeking to enrol in a higher education course with the Institute are required to submit acceptable evidence that they meet the published entry criteria for their chosen course.

To satisfy the general entrance requirements for admission to a course, applicants must meet at least one of the following entry requirements:

• Successful completion of Year 12 or equivalent, with a minimum ATAR of 55; or

• Successful completion of an equivalent secondary qualification either interstate or overseas2

and attainment of the required entrance standard; or

2 The Australian Education International should be contacted to determine the equivalency of

overseas secondary qualifications before lodging an application.


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• Satisfactory completion of an accredited Tertiary Preparation Program or a Foundation Year

Program offered by an Australian university that would enable students to gain entry to an

Australian university; or

• Satisfactory completion of one year of accredited full-time study at a registered institution of

tertiary education at AQF level 4 or above; or

• Admission to candidature for an undergraduate degree at an Australian University.

In addition, all students must be 18 years of age or over at the time that they commence the course for which they have applied.

3. Additional entry requirements

In addition to the general admission requirements stipulated above, certain courses may specify additional requirements which applicants are required to meet in order to demonstrate their capacity for success in the course. These may include, but are not limited to:

• Specific studies (e.g. English or mathematics at a specified level);

• Attendance at interviews;

• Presentation of folios; and/or

• Submission of supplementary information forms.

Additional requirements shall be published in the course prospectuses and on the Institute’s website for the information of persons seeking to enrol with the Institute.

4. English proficiency

International students whose first language is not English must demonstrate competency in the English language. English proficiency can be demonstrated by providing proof of an International English Language Testing System (IELTS) overall test result (or equivalent alternative test result as defined by regulation) that meets the specified level of English proficiency specified for the course.

Other acceptable evidence of English proficiency includes:

• Completion of secondary education/undergraduate degree via the medium of English; or

• Successful completion of Year 12 secondary schooling in Australia (minimum of 1 school year

to be completed in Australia within the last 2 years); or

• Successful completion of an Australian qualification recognised as at least AQF Certificate IV

(minimum period of study of 1 school year within the last 2 years); or

• Successful completion of a Tertiary Studies Foundation Program (minimum period of study

of 1 school year).

International students who do not meet the specified English proficiency requirements may undertake an ELICOS (English Language Intensive Courses for Overseas Students) program prior to undertaking the course.

5. Special / alternative admission arrangements

Applicants who are 21 years of age or over who have not completed Year 12 or its equivalent may gain entry to a course by addressing one of the following entry requirements:

1. Successful completion of a Special Tertiary Admissions Test administered by a tertiary

admissions centre; or


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2. Submission of a portfolio of prior and current academic and professional work; or

3. Submitting an application for credit that meets the requirements of the Credit for Prior

Learning Policy and Procedure.

Applicants applying under special admission categories 1 and 2 will be required to attend an interview with the Course Coordinator to assess the applicant’s capacity for higher education studies. The applicant should submit a portfolio of prior and current academic and professional work prior to the interview to assist in the assessment process.

The criteria used by the Course Coordinator when selecting applicants to a course under special / alternative admission arrangements include:

• The capacity to pursue tertiary studies;

• Motivation to pursue tertiary studies in the discipline of the chosen course;

• Demonstrated potential for academic studies based on the applicant’s portfolio;

• Relevant professional and industry experience.

The processes used to monitor the progress of students enrolled under special / alternative arrangements include:

• Monitoring of the student’s progress by the Course Coordinator at the conclusion of each

semester in the first year of the student’s enrolment; and

• A “Review of Student Progress” meeting between the student and the Course Coordinator at

the conclusion of the second trimester of the student’s enrolment.

6. Applications

Applications for admission to a course shall be made on the prescribed form and lodged in the manner prescribed on the form.

7. Assessment of applications and verification of evidence

All applications for admission to a course will be assessed by a qualified Admissions Officer.

Applicants who apply to undertake a course of study at the Institute must submit documentary evidence that demonstrates they meet the published entry requirements of their chosen course. An original or certified copy of documentation must be provided and sighted by the Admissions Officer.

Qualifications submitted in a language other than English must be accompanied by a certified official translation.

Where there is any doubt about the authenticity of any documentation provided, the Admissions Officer may correspond with the issuer of the document and make relevant enquiries.

All applications and their assessment will be validated by the Academic Director. The process for assessing applications is attached as Appendix 1.

8. Offers

Based on the documentation provided and subject to the application meeting the published entry criteria, a written offer of a place in the course will be made to the applicant via a Letter of Offer. Any conditions of the offer will be clearly specified in the Letter of Offer.


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9. Acceptance

Applicants accept the offer of a place in the course by signing and returning a copy of the Letter of Offer and Student Agreement as directed. Acceptance of an offer of a place shall be taken to constitute acceptance by the applicant of all published policies and procedures of the Institute.

Once an offer is accepted, the applicant is enrolled in their chosen course and sent a Confirmation of Enrolment letter with details about the course and arrangements for student orientation.

10. Cancellation of enrolment

A student’s enrolment may be cancelled if statements made by the student in their admission application are shown to be false.

A student shall be deemed to be no longer enrolled in a course if the student has been excluded on academic or disciplinary grounds.

11. Appeals

An applicant may appeal against a decision to refuse admission to a course. The grounds for appeal are that the decision is inconsistent with this policy. Appeals must be made in writing and lodged with the Academic Director within ten (10) working days of the applicant receiving written notification of the decision to refuse their application. The Academic Director will respond in writing to the appeal within twenty (20) working days and may confirm or vary the decision. All decisions made by the Academic Director in regards to appeals will be reviewed by the Teaching and Learning Committee.

If an applicant remains dissatisfied with the outcome of their appeal against a decision to refuse admission to a course they may utilise the Institute’s grievance handling procedures which enables prospective students to lodge grievances of a non-academic nature.


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Procedures for assessing an applicant’s qualifications, experience and English language proficiency

Fee changes

Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length

Admissions Officer

Initial assessment

Create application file

Check documentation is complete

Request any documentation outstanding from applicant

When application is deemed complete …

Assess application against entry requirements

Assess English proficiency (if applicable)

Check student is 18 years or older (if applicable)

Refer application to Academic Director in the case of certain admissions categories

Verify documentation where appropriate

If required, arrange interview/audition

Registrar

Advise on outcome of application

Application successful:

Make written offer of place in the course

Send Enrolment Package to applicant

Finalise documentation

Application unsuccessful:

Advise applicant of outcome of application and right to appeal decision

Academic Director

Special assessment/validation

Assessment under special category required?

Assessment by Admissions Officer validated

Application approved

Application not approved

Admissions Department

Completed Application Form and associated documentation are received

Includes:

Completed Application Form

Original or certified copies of evidence to demonstrate applicant meets entry requirements

Certified evidence of date of birth

Copy of passport details (for international students)

Copy of English language test/evidence English language proficiency (if applicable)


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is extended by the student then any fee increases will be required to be paid for the extended component of the course.

Additional charges

Course fees do not include cost of any additional documents required for specific reasons.

See charges below for additional documents.

i. Re-Issue of student ID $20.00

ii. Re-Issue of Testamur or statement of results $60.00

iii. Credit for Prior Learning (CPL) per unit $250.00

iv. Re-examination fee - $220

v. Late Payment of semester fees $250.00 per instalment

vi. Unit re-enrolment fee $500.00 (for students who exceed the maximum duration period)


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Course Information

Bachelor of Business (Accounting) 093283C

CRICOS Code 093283C

National Code CRS1400298

Duration 6 Trimesters (3 years)

No of Units 24 units

Delivery mode Face to Face

Outcome Bachelor of Business (Accounting) [BBus (Acc)]

Course Description The Bachelor of Business is the generalist degree of our age, opening job opportunities in a wide

range of businesses, all around the world.

Graduates with a Bachelor of Business (Accounting) are especially well prepared to enter the

workplace and advance their careers.

Career Outcomes

Young people with Business degrees get work in almost every industry, improving the businesses and

advancing their own careers.

Graduates can gain employment in accounting practices, medium and large corporations, the public

sector and NGOs (non-government organisations).

The course opens the way for employment in:

Business

Accounting

Taxation and auditing

Accreditation

The Bachelor of Business (Accounting) is accredited by CPAA, CAANZ and the Tertiary Education

Quality and Standards Agency, and it is included in the National Register of Higher Education

Providers.

Course Learning Outcomes

Knowledge

Broad and coherent knowledge of the theories, concepts, and principles of a range of business-related fields and disciplines including accounting, economics, statistics, general management, and marketing;

Broad and demonstrated knowledge and awareness of business practice, and industry standards and expectations; and

Knowledge of contemporary business ethics, codes of practice, and corporate governance standards.


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Skills

Cognitive skills to undertake basic research and to analyse and evaluate new information, concepts and evidence from a range of business, industry, and academic sources;

Cognitive and technical skills to facilitate problem solving and critical thinking in a business environment, and to present reasoned arguments and analyses of key business and technical data; and

Communication skills to facilitate working effectively with people and teams and to present clear and coherent information in recognised and expected business, professional and academic formats

Application of Knowledge and Skills

Through the resolution of problems; the practice of technical functions, for instance, in accounting, statistics, general management and economics; the application of initiative and innovation; and effective planning and decision making within a business environment;

Through the identification, implementation, and evaluation of innovative, professional, business practice; and

With responsibility and accountability for their own learning and professional practice and ethical standards, and in collaboration with others within a business or industry environment.

Course Structure

Trimester Unit Code Unit Name

1

ACC100 Principles of Accounting

ECO100 Economics for Business

MGT100 Introduction to Management

GBU100 Professional Business Communications

2

STT100 Statistics for Business

LAW100 Business Law

ITC100 Information Management Systems

MKT100 Marketing Practice

3

FIN200 Business Finance

ACC201 Financial Accounting

ACC203 Management Accounting

LAW200 Commercial Law

4

ACC202 Corporate Accounting

GBU200 Business Ethics and Corporate Social Responsibility

MGT200 Organisational Behaviour


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MGT201 Strategic Management

5

ACC300 Auditing and Assurance

ACC303 Advanced Management Accounting

MGT300 Managing Organisational Change

MGT302 International Business Strategy

6

ACC301 Accounting Theory and Corporate Governance

LAW300 Taxation Law

MGT303 Entrepreneurship

ACC304 Accounting Capstone

Exit Outcomes

In order to obtain a Bachelor of Business (Accounting) all candidates are required to successfully

complete all 24 units. Not all units are offered each trimester. If you complete the first 8 units you will

be eligible to obtain a Diploma of Business.

International Student Duration

The CRICOS-registered duration is 3 years of full-time study (6 semesters). Please note the part-time

mode is not available to holders of a student visa, who are not a citizen of Australia or New Zealand,

or who are not an Australian permanent resident, or who are a temporary resident of Australia.

Domestic Student Duration

For domestic students the course is 2 years full-time and 4 years part-time.

Delivery Method

Face-to-face on campus.

Assessment Methods

Quizzes, practical exercises, case studies, presentations, reports, essay and exams.

Entry Requirements

Completion of Year 12, or equivalent, with a minimum ATAR of 55; or

An equivalent secondary qualification overseas; or

An accredited Tertiary Preparation Program or a Foundation Year Program offered by an


One year of accredited full-time study at a registered institution of tertiary education at AQF

level 4 or above; or

Admission to candidature for an undergraduate degree at an Australian University.


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Language requirements If the qualifications are for the completion of a course in a language other than English, the Institute

requires that the applicant must supply one of the following qualifications as a condition for admission:

IELTS (Academic Module): Overall score (no band less than) 6.0 (6.0); or

TOEFL: internet (no section score less than) 80 (20); or

Pearson Test of English (PTE): Overall score (no section score less than): 57 (50); or

University of Cambridge - Advanced (CAE): Total score of 52.


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Bachelor of Business (Marketing) 093090A

CRICOS Code 093090A

Duration 6 Trimesters (3 years)

No of Units 24 units

Delivery mode Face-to-face

Outcome Bachelor of Business (Marketing) [BBus(Mkt)]

Course Description The Bachelor of Business is the generalist degree of our age, opening job opportunities in a wide

range of businesses, all around the world.

Graduates with a Bachelor of Business (Marketing) are ready for many different positions in business.

The degree gives you the business skills to engage and influence clients, develop brand loyalty,

understand and operate in the contemporary communications landscape, and execute strategic

marketing campaigns.

Graduates will be prepared for success in contemporary organisations and prepared to take on the

industry’s trends, responsibilities, needs and opportunities.

Career Outcomes

Young people with Business degrees get work in almost every industry, improving the businesses and

advancing their own careers.


sector and NGOs (non-government organisations).

The Bachelor of Business (Marketing) prepares you for employment in:

Advertising

eMarketing

International Marketing

Consumer and Marketing Research

Marketing Strategy

Accreditation

The Bachelor of Business (Marketing) is accredited by the Tertiary Education Quality and

Standards Agency and included in the National Register of Higher Education Institutions and

Courses.


Knowledge Broad and coherent knowledge of the theories, concepts, and principles of a range of business-

related fields and disciplines including marketing, accounting, economics, statistics, and

general management;


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Broad and demonstrated knowledge and awareness of business practice, and industry

standards and expectations; and

Knowledge of contemporary business ethics, codes of practice, and corporate governance

standards.

Skills Cognitive skills to undertake basic research and to analyse and evaluate new information,

concepts and evidence from a range of business, industry, and academic sources;

Cognitive and technical skills to facilitate problem solving and critical thinking in a business

environment, and to present reasoned arguments and analyses of key business and technical

data; and

Communication skills to facilitate working effectively with people and teams and to present

clear and coherent information in recognised and expected business, professional and

academic formats

Knowledge and Skills Through the resolution of problems; the practice of technical functions, for instance, in

marketing, accounting, statistics, general management and economics; the application of

initiative and innovation; and effective planning and decision making within a business

environment;

Through the identification, implementation, and evaluation of innovative, professional, business

practice; and

With responsibility and accountability for their own learning and professional practice and

ethical standards, and in collaboration with others within a business or industry environment.

Course Structure


1





2


LAW100 Business Law

ICT100 Information Management Systems


3


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FIN200 Business Finance

MKT202 Researching the Market

MKT200 The Behaviour of Consumers

GBU200 Business Ethics and Corporate Social Responsibility

4

MKT201 Marketing Services

HRM200 An Introduction to HRM

MGT200 Organisational Behaviour

MGT201 Strategic Management

5

MKT300 Communicating with The Marketplace

MGT301 Leadership

MGT300 Managing Organisational Change

MKT301 Marketing to Business

6

MKT302 E-Business Marketing

MKT303 International Marketing

MGT303 Entrepreneurship

GBU300 Applied Project Management

Exit outcomes

In order to obtain a Bachelor of Business (Marketing) all candidates are required to successfully

complete all 24 units. Not all units are offered each trimester. If you complete the first 8 units you will

be eligible to obtain a Diploma of Business.


The CRICOS-registered duration is 3 years of full-time study (6 semesters). Please note the part time

mode is not available to holders of a student visa, who are not a citizen of Australia or New Zealand,

or who are not an Australian permanent resident, or who are a temporary resident of Australia.


For domestic students the course is 2 years full-time and 4 years part-time.

Delivery Method


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Assessment Methods


Entry Requirements








Language requirements

If the qualifications are for the completion of a course in a language other than English, the Institute requires that the applicant must supply one of the following qualifications as a condition for admission:






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Diploma of Business 093284B

CRICOS Code 093284B

Duration 2 Trimesters (1 year)

No of Units 8 units

Delivery mode Face-to-faceace

Outcome Diploma of Business (DipBus)

Course Description The Diploma of Business opens the door to job opportunities in a wide range of businesses and

further study, all around the world.

Graduates with a Diploma of Business are ready for business and on a path to rewarding professional

careers.

Career Outcomes

Young people with Business qualifications get work in almost every industry, improving the

businesses and advancing their own careers.


sector and not-for-profit organisations. The course opens the way for employment in:

Business

Accounting

Marketing

Accreditation

The Diploma of Business is accredited by the Tertiary Education Quality and Standards Agency and

included in the National Register of Higher Education Institutions and Courses.


Knowledge

Knowledge of the theories, concepts, and principles of a range of business-related fields and

disciplines including accounting, marketing, management, sales, business law, and

economics; and

Knowledge and awareness of business practice, and industry standards and expectations.

Skills

Cognitive skills to analyse and evaluate information, concepts and evidence from a range of

business and academic sources;

Cognitive and technical skills to present reasoned arguments and analysis of key business

and technical data; and


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Communication skills to present clear information in professional business and academic

formats.

Knowledge and Skills

Through the practice of technical functions, effective planning, and decision making within a

business environment;

Through the identification and evaluation of effective professional business practice; and

With responsibility and accountability for their own professional practice, and in collaboration

with others within a business environment.

Course Structure


1





2


LAW100 Business Law

ICT100 Information Management Systems


Exit outcomes

In order to obtain a Diploma of Business all candidates are required to successfully complete all 8

units. Not all units are offered each semester.


The CRICOS-registered duration is 1 year of full-time study (2 trimesters). The part time mode is not

available to holders of a student visa who are not a citizen of Australia or New Zealand, or who are

not an Australian permanent resident, or who are a temporary resident of Australia.


For domestic students the course is 2 trimesters full-time and 4 trimesters part-time


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Delivery Method


Assessment Methods


Entry Requirements








Language requirements

If the qualifications are for the completion of a course in a language other than English, the Institute

requires that the applicant must supply one of the following qualifications as a condition for admission:






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Refund Policy and Procedure

(International Students)

1. Background

Polytechnic Institute Australia (“the Institute”) is committed to ensuring that all students are treated fairly and informed of their formal relationship with the Institute.

This policy and procedure outlines the circumstances in which refunds may be provided to international students. The refund to be provided varies according to the times and circumstance in which it is sought and the relevant milestones are delineated in this policy and procedure.

2. Payment of Fees

Tuition fees are charged per unit and students are invoiced for each trimester. This policy is consistent with the Education Services for Overseas Students Act (ESOS Act) 2000.

Tuition fees and administrative charges must be paid at least four (4) weeks prior to the commencement of the trimester. The fees must be paid according to the scale on the Institute’s website and as advised at the time of the application. Subsequent tuition payments must be made at least 4 weeks prior to the commencement of the relevant trimester.

The Institute reserves the right to charge a late payment fee of $100.00 per week.

3. Late payments and defaults

The Institute may exclude students who have not paid the due fees and charges by the end of second week of the trimester. Subsequent reinstatement may be subject to payment of late payment fees and other charges.

Under the ESOS Act, deferment may only be granted for exceptional circumstances (serious ill health and or personal misfortune). Under the ESOS Act, the Institute may exclude the student from the course due to one or more of the following events:

1) the student failed to pay an amount he or she was liable to pay the provider, directly or

indirectly, in order to undertake the course;

2) the student breached a condition of his or her student visa; or

3) misbehaviour by the student.

The refund policy does not remove the right to take further action under Australia’s consumer protection laws, nor inhibit the student’s right to pursue other legal remedies.

4. Visa Refusal

If a student visa is refused, the Institute will retain 5% of the total course fees paid up to a maximum amount of $500. Other refund amounts are set out in the Table 1.

Where a student’s application for a student visa has been refused, the student must supply proof of refusal. Upon receipt of proof of refusal and evidence of payment to the Institute, fees paid in advance in respect of Tuition will be refunded. No refund is given, however, if visa refusal is based on breaches of visa conditions or fraud.

The admission fee and other administrative charges are not refundable.

5. Withdrawal from or deferring a course of study


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Notification of withdrawal from a course of study must be made in writing to the Registrar and signed by the student. Refunds for withdrawal will be according to the schedule set out in Table 1.

The Institute charges a fee for students withdrawing or transferring subjects and different fees are applicable at various stages of a trimester. The fee is determined by the timing of the cancellation or withdrawal.

If a student cancels enrolment or withdraws, a Cancellation Fee is charged. The fee is determined according to the schedule set out in Table 1.

Table 1. Refunds according to timing and responsibility

Reason and timing of cancellation Refund

Cancellation more than 1 month prior to

course commencement date

Full refund of tuition fees

Cancellation less than 1 month prior to

commencement date

Full refund of tuition fees less $250 AUD per unit

cancellation fee

Cancellation after start of trimester, up to the

end of week 4

Full refund of tuition fees less $600 AUD per unit

cancellation fee

Cancellation after the commencement of week

5 of a trimester

No refund of tuition fees

Cancellation of student’s enrolment due to

student default

No refund of tuition fees

Provider fails to deliver the unit Full refund of tuition fees

The Application Fee ($200) is only refundable if the Institute defaults in the delivery of a course before it starts.

6. Internal Transfer

Students transferring from one course to another course within the Institute are not subject to withdrawal provisions but they may be subject to administrative and enrolment fees.

7. External Transfer

7.1 International Students Visa Requirements

International students are required to remain with the same education provider with whom they

originally enrolled for at least the first 6 months of the course.

Where a student undertakes a prerequisite course prior to commencing their principal course they

must complete the prerequisite study and 6 months of the principal course before changing

provider.

7.2 Transfer to Polytechnic Institute Australia

Students cannot transfer to Polytechnic Institute Australia within the first six months of enrolling in another college after arrival in Australia unless the letter of release and all other relevant documentation is provided.

7.3 Transfer from Polytechnic Institute Australia

Students may apply for a letter of release to transfer to another provider at no additional cost, prior

to completing six months of commencing a course, subject to the following:


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1. Students must complete an Application for Withdrawal/Release.

2. Students must pay all outstanding fees and accepted invoices prior to the issuing a letter of release. If a student has selected to pay an invoice by instalments then the student must pay all instalments before applying for a letter of release.

3. Students must provide a letter from another registered provider confirming that a valid enrolment offer has been made.

4. Polytechnic Institute Australia will assess the application within 15 working days and

issue the following:

a. a letter of release if the application is successful;

b. letter of advice that the application is unsuccessful indicating;

i. the reasons

ii. the right to appeal

c. a Record of Results for those units that have been undertaken.

5. Students will be advised to contact and inform DIBP by:

Phone: 131 881; or

Website: http://www.border.gov.au/

8. Other Circumstances

No refund is given if students are dismissed by the Institute for disciplinary reasons.

Applications to defer admission to a later date will only be considered in cases where the applicant student suffers illness, injury or misadventure and presents documentary evidence of such.

The Institute reserves the right not to offer a course previously made available at its own discretion. If this occurs, and the student is unable or unwilling to enrol in a similar course at the Institute and the enrolment is therefore cancelled, all fees paid will be refunded with the exception of the non-refundable fee.

The refund will be made within 14 days of the default day.

9. Non-Refundable Fees

Admission fees, assessment fees, and other administrative charges are non-refundable.

For monies paid for OSHC, airport pickup, accommodation booking and board, students must apply to the providers of these services for a refund and the refund policy of these organisations will apply.

10. Repeat Examination Fee

When a student does not attend at the scheduled time for an examination, or is granted a second opportunity to sit an examination, the student must pay a fee of $300 for the repeat examination.

11. Right to Appeal

Students subject to suspension or exclusion from the Institute on account of late or non-payment of fees and charges may appeal the decision according to the Institute’s Student Grievance Handling Policy and Procedure.

The Appeals Committee’s recommendation shall be adopted by the Institute subject to the respective ESOS Act and or other legal and procedural considerations.

12. Application Procedure

http://www.border.gov.au/


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1) Before a student can apply for a refund:

• The Institute must have received money into its accounts as cleared funds

• The student’s course or subject cancellation must have been processed; and

• The student must settle any other debts owing to the Institute, such as library fines. The

Institute reserves the right to deduct outstanding debts or fines owing from the refund

amount.

2) Students should refer to this policy to check whether their refund claim is valid. If unsure, the

student should seek advice from administration staff.

3) Students are required to complete a Refund Request Form which will include the reason the

request is being submitted and attach the applicable original documentary evidence.

4) Once the student’s request has been received and the approval process completed, the

Institute will contact the student with information regarding the approval or decline of the

refund requested.

5) If a student’s refund request is valid a refund will be made within four weeks of the Institute

receiving the request in writing.

6) Refunds will be made by cheque or EFT in Australian dollars only. Under banking regulations,

if a student has made payment with a credit card any refund must be credited to the original

credit card.

7) Refunds will only be made to a nominated person/sponsor who initially paid the student fees.

8) Scholarship and sponsored students’ refunds will only be paid to the scholarship provider or

sponsoring body.

9) If a student is dissatisfied with the outcome of the refund request, the student may lodge an

appeal using the Institute Appeal Form within 20 working days of being informed of the

decision.

13. Overseas Students Ombudsman

International students who wish to lodge an external appeal or complain about a decision can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and independent service for overseas students (student visa holders only) who have a complaint or want to lodge an external appeal about a decision made by their education provider. See the Overseas Students Ombudsman website www.oso.gov.au or phone 1300 362 072 for more information.

14. Related documents

• Student Grievance Handling Policy and Procedure

• Withdrawal and Refund Policy for Domestic Students

• Application for Withdrawal/Release

http://www.oso.gov.au/


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Student Support Framework

1. Overview

Polytechnic Institute Australia (“the Institute”) is responsible for ensuring that appropriate student support services are provided to assist students in completing their studies and reaching their academic goals. To ensure that students are made aware of the support available, all staff in the Institute are required to understand their responsibilities in providing students with support and, where necessary, referral to others for appropriate advice.

2. Support mechanisms

2.1 Nominated Student Support Officer

While all staff employed by the Institute have the responsibility to provide support to students, the Institute shall nominate a dedicated Student Support Officer who will be available to all students, on an appointment basis, during the Institute’s hours of operation.

Students may access the Student Support Officer directly or via the Administration desk and an appointment will be organised as soon as practical.

Details of the current Student Support Officer and how to contact them will be posted on student noticeboards and on the LMS.

As part of their responsibilities, the Student Support Officer ensures up-to-date information is available for student support services and that any contacts provided are current. This information is given to students as part of the student orientation programme outlined below.

2.2 Student support services

The following support services are available and accessible for all students studying with the Institute. The Institute will provide students with contact details to refer any matters that require further follow up with relevant professionals. Any referrals are made by the Institute at no cost to the student but fees and charges may apply where an external service is used by the student and this should be clarified by the student prior to using such services outside of the Institute.

2.2.1 Academic issues

Students may have concerns about their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. Students are able to gain advice and support to help them to maintain appropriate academic levels and attendance levels so they can achieve satisfactory results in their studies.

All students’ progress and attendance is monitored and guidance and support provided where non-satisfactory results or issues related to academic literacy and English language proficiency are identified.3

A student is able to access the Student Support Officer to discuss any academic, attendance, or other related issues at any time. The Student Support Officer will be able to provide advice and guidance, or referral, where required.

2.2.2 Personal or social issues

3 As per sections 3 and 4 of the Student Progression and Exclusion Policy and Procedure.


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There are many issues that may affect a student’s social or personal life and students have access to the Student Support Officer during the Institute’s hours of operation to gain advice and guidance on personal, accommodation, or family / friend issues.

Where the Student Support Officer feels further support may be required, a referral to an appropriate support service will be organised.

2.2.3 Counselling service

The Student Support Officer is able to assist in times of stress or pressure during the course. Students may make an appointment for advice relating to study, such as:

• time management issues;

• setting and achieving learning goals;

• motivation;

• ways of learning;

• managing assessment tasks; or

• self-care.

If the need arises to seek additional counselling services, the Student Support Officer will maintain a list of the contact details of appropriate external support services.

2.2.4 Accommodation (international students)

While the Institute does not offer accommodation services or take any responsibility for accommodation arrangements, the Institute is able to refer students to appropriate accommodation services, and staff are always available to discuss any issues or concerns a student may have with their accommodation arrangements.

All international students are encouraged to have accommodation organised prior to arrival in Australia but, if not, the Student Support Officer can refer students to appropriate accommodation services.

2.2.5 Special needs

A student is requested to advise their lecturer of any disabilities that may affect their learning, e.g. difficulty in hearing. The Student Support Officer is available to provide advice to students and to consult with the Course Coordinator when necessary.

2.2.6 Hardship

Hardship due to economic, social or other difficulties may arise during the course of study. Where genuine hardship exists, a student may make application seeking permission to review their workload or other related matters.

To make an application a student is required to provide a letter to the Student Support Officer describing the reason for their hardship. It is essential to include evidence supporting a claim of hardship in the letter. Examples of evidence include the following:

• Financial hardship: government benefit statements, pay slips or bank statements which

indicate financial status;

• Medical grounds: medical certificates stating nature of condition, duration;

• Single parent: evidence by way of statutory declaration and supporting government

documentation.


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An international student who is an applicant under this category must still meet the requirements of the relevant regulations affecting student visas in these circumstances.

2.2.7 Student orientation

All students should attend the orientation day at the beginning of their studies with the Institute. For international students, attendance at orientation is compulsory. The orientation day is managed by the Student Support Officer and will include the following:

• A tour of the Institute identifying classrooms, student areas, student administration area,

and any other relevant areas, such as toilets, fire exits, and restricted areas; and

• Information about policies and procedures generally, grievance procedures specifically and

how to access the services of the Student Support Officer.

3. Review and improvement

In order to ensure that the Institute has support services for students that are appropriate in scope and quality for the capacity of the Institute and mode of delivery of its courses, the Executive Management Committee implements a regimen of regular review and feedback. Stakeholders are consulted to monitor the efficacy of the support services and the Committee will make the necessary improvements.

3.1 Stakeholder feedback

Regular stakeholder feedback through the use of survey instruments will inform the Institute when reviewing the adequacy of its support services through the following process:4

3.1.1 A survey of students is conducted for selected units of study during each study period.

The survey will include a section on the quality of the Institute’s support services, and

will solicit suggestions on any improvements which might be made to enhance the

student experience.

3.1.2 The Academic Director will review the surveys, analyse the feedback and summarise

any issues raised in regard to support services for discussion at the next Executive

Management Committee Meeting.

3.1.3 The Academic Director will meet formally and informally with the Student Support

Officer to discuss any issues raised and to formulate possible strategies for

improvement.

3.2 Ongoing Review

The Executive Management Committee will continuously review the efficacy of support services in their areas of responsibility through the following process:

3.2.1 Each member of the Executive Management Committee will be required to report at

each meeting on any issues related to support services that have arisen since the

previous meeting. This will be a standing item on the agenda for meetings of the

Executive Management Committee.

4 Refer also section 6.1 of the Quality Assurance Framework – Stakeholder feedback.


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3.2.2 Where improvements to the Institute’s support services need to be addressed, any

actions required will be decided upon by the Executive Management Committee and

will be allocated to a responsible person for completion within the agreed timeframe.

3.2.3 Outstanding actions will be monitored by the Executive Management Committee until

evidence of completion.

3.2.4 Where amounts not allocated in the budget are required for the improvement of

facilities or resources, the Institute’s Chief Executive Officer will include it in their report

to the Board of Directors in conjunction with a request for additional funding.

Key Institute Staff

Position Name Services Phone Email

Academic Director

Dr Greg Cooper All Academic related services

(+612) 8319 8202 [email protected]

Registrar Alessia Calabrese All administration related services


Student Support officer

Ms Rachael Ohata

Student Support/ welfare

Critical incidents


Administration officer

Jessica Chen Administration Officer (+612) 8319 8202 [email protected]

Academic Support Officer

Dr Barbara Voss All Academic related services


Student Code of Conduct

1. Overview

Students are entitled to engage in the educational process free from disruptive or inappropriate behaviours. To this end, Polytechnic Institute Australia (“the Institute”) is committed to ensuring that there are clearly defined standards of behaviour and conduct for all enrolled students. By adhering to this Code, students will ensure that both they and their peers will be afforded a safe and productive environment in which to study.

2. Expectations

The Institute expects that all members of the broader Institute community will behave professionally and with respect for others. Therefore, students must not behave in a manner that may be considered disruptive and/or inappropriate by any reasonable standard.

2.1 Students are expected to refrain from behaviour that:

• creates significant disruption to the learning environment;

• creates an atmosphere of hostility, intimidation, ridicule, anxiety or disrespect for others;

• contradicts published rules, regulations, procedures or common standards of safety;

• endangers or threatens to endanger the health or safety of others; or

• damages, defaces or destroys the Institute’s property.

mailto:[email protected]






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2.2 Furthermore, students are expected to:

• attend their scheduled classes regularly and punctually;

• refrain from the use of devices which may disrupt classes. e.g. mobile phones, portable

entertainment equipment, etc.

• comply with reasonable direction from the Institute’s authorised representatives;

• conduct themselves in a safe and healthy manner;

• identify and report any possible hazards from equipment, facilities and the environment;

• refrain from smoking anywhere on the Institute’s premises;

• refrain from drinking or eating in any study area, including the library;

• refrain from the use of bad language, alcohol and drugs;

• ensure that no students, staff, or visitors to the Institute experience discriminatory,

harassing or bullying behaviour;

• report any discriminatory behaviour, harassment or bullying to the Course Coordinator or

the Academic Director; and

• follow the Institute’s policies.

2.3 Consequently, students are entitled to:

• be treated fairly and with respect;

• learn in an environment free of discrimination a harassment;

• pursue their educational goals in a safe and supportive environment; and

• expect that their privacy is respected and their personal information will be kept

confidential.

3. Procedures

The following procedures for dealing with inappropriate behaviour are not intended to be necessary, consecutive steps. Based on the judgment of individuals dealing with claims of inappropriate behaviour, if the situation warrants immediate action, the initial steps may be omitted and the necessary action taken to remove the student.

3.1 The student will be asked by an authorised representative of the Institute to cease the

inappropriate behaviour.

3.2 Where the student does not cease the inappropriate behaviour, they will be asked to leave

that environment. Where that individual does not leave, the police may be called to remove

that individual from the premises.

3.3 In all cases of inappropriate behaviour, the Academic Director will be notified and the details

of the incident noted on the student’s file.


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3.4 Where the alleged inappropriate behaviour is notified by a complainant and no interventions

(as described above) occur at that time, the complainant may first consult with the Academic

Director to attempt informal resolution. The Academic Director will follow-up on such

allegations in a timely manner and may meet with the complainant and the respondent to

facilitate resolution. Where the Academic Director cannot resolve the issue, the complainant

may submit a formal grievance under the Institute’s grievance handling procedures.

3.5 In the event that a breach of this Code has occurred, the Academic Director will determine the

disciplinary actions that will be taken. These may include (but are not limited to):

• a verbal warning and counselling regarding the incident of inappropriate behaviour;

• a written warning that clearly states that the behaviour is inappropriate and

outlines/identifies possible consequences including disciplinary action up to and including

a suspension of study or cancellation of enrolment in the event of continuation of the

inappropriate behaviour; or

• where the breach of this Code is deemed serious based on a “reasonable person”

standard, immediate disciplinary action up to and including suspension of study or

cancellation of enrolment.

3.7 In the case that an Institute-initiated suspension of study or cancellation of enrolment due to

inappropriate behaviour relates to an international student, Section 2 of the Student

Progression and Exclusion Policy and Procedure will apply.

4. Appeals

4.1 A student may appeal against a decision made under this policy. The grounds for appeal are

that the decision is inconsistent with this policy. Appeals must be made in writing and lodged

with the CEO within twenty working days of the student receiving written notification of any

disciplinary action taken under this policy. The CEO will respond in writing to the appeal within

twenty working days and may confirm or vary the decision.

4.2 If a student remains dissatisfied with the outcome of their appeal they may utilise the

Institute’s grievance handling procedures.

5. Education and Awareness

5.1 Appropriate training in the procedures under this Code will be provided to all staff members.

5.2 Students will be informed of this Code of Conduct at orientation and in each unit outline. The

Code of Conduct will also be published on the Institute’s website (www.ap.edu.au).


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5.3 Students who are impacted by inappropriate behaviour will have access to support services

through Student Support personnel as appropriate.5

5.4 Information on any incident involving inappropriate behaviour will be provided to the

Academic Director. The Academic Director will note all incidents on the student’s file.

5.5 The Academic Director will include reports of incidents under this Code that result in

disciplinary action as part of their report to the Executive Management Committee.

5 Refer Student Support Framework


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The ESOS Framework – Providing quality education and protecting your rights

The Australian Government wants overseas students in Australia to have a safe, enjoyable and

rewarding place to study. Australia’s laws promote quality education and consumer protection for

overseas students. These laws are known as the ESOS framework and they include the Education

Services for Overseas Students (ESOS) Act 2000 and the National Code 2007.

Protection for overseas students

As an overseas student on a student visa, you must study with an education provider and in a course

that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students

(CRICOS) at http://cricos.deewr.gov.au. CRICOS registration guarantees that the course and the

education provider at which you study meet the high standards necessary for overseas students.

Please check carefully that the details of your course including its location match the information

on CRICOS.

Your rights

The ESOS framework protects your rights, including:

your right to receive, before enrolling, current and accurate information about the courses,

fees, modes of study and other information from your provider and your provider’s agent. If

you are under 18, to ensure your safety, you will be granted a visa only if there are

arrangements in place for your accommodation, support and welfare.

your right to sign a written agreement with your provider before or as you pay fees, setting out

the services to be provided, fees payable and information about refunds of course money.

You should keep a copy of your written agreement.

The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at www.tps.gov.au.

The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet. These standards cover a range of information you have a right to know and services that must be offered to you, including:

orientation and access to support services to help you study and adjust to life in Australia

who the contact officer or officers is for overseas students

if you can apply for course credit

when your enrolment can be deferred, suspended or cancelled

what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well

if attendance will be monitored for your course

a complaints and appeals process.

One of the standards does not allow another provider to enrol a student who wants to transfer to another course but who has not completed six months of the final course of study in Australia. If you want to transfer before you have completed six months of your final course you need your provider’s permission.

http://cricos.deewr.gov.au/

https://tps.gov.au/


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Your responsibilities

As an overseas student on a student visa, you have responsibilities to:

satisfy your student visa conditions

maintain your Overseas Student Health Cover (OSHC) for the period of your stay

meet the terms of the written agreement with your education provider

inform your provider if you change your address

maintain satisfactory course progress

if attendance is recorded for your course, follow your provider’s attendance policy, and

if you are under 18, maintain your approved accommodation, support and general welfare

arrangements.

Contact Details

Who? Why? How?

Your provider For policies and procedures that affect you

Speak with your provider.

Go to your provider’s website

Department of Education

For your ESOS rights and responsibilities

www.education.gov.au

ESOS Helpline +61 2 6240 5069

Department of Immigration and Border Protection (DIBP)

For visa matters www.immi.gov.au

Phone 131 881 in Australia

Contact the Immigration office in your country.

The PDF version of the ESOS Framework is available at :

https://docs.education.gov.au/system/files/doc/other/esosstudentfactsheet.pdf

http://www.education.gov.au/

http://www.immi.gov.au/

https://docs.education.gov.au/system/files/doc/other/esosstudentfactsheet.pdf


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Helpful contacts

Fire, ambulance and police emergency

Phone 000

Translating and Interpreting Service

Phone 131 450

Life Line 24 hour Counselling, Advice and Referral Services

Phone 131 114

New South Wales Police Headquarters

1 Charles Street

Parramatta, NSW 2150

Telephone: 131 444 For interstate callers: 1800 725 631 For international callers: +61 2 4352 0444

Doctor Sydney CBD Medical Centre™

242 Castlereagh St. Sydney 2000 P: (02) 9268 0133 , F: (02) 9268 0177 [email protected]

Sydney Premier

Medical & Health Centre

309 Pitt Street Sydney NSW 2000 Phone: 8964 8677

http://www.spmh.com.au/

Dentist Dentistry @ Castlereagh Street

Level 6, 64 Castlereagh Street, Sydney NSW 2000

Phone (02) 9221-2299

Fax (02) 9221-2366

A better Smile Dental centre

Sydney CBD - Martin Place

Suite 8, Level 2, 64-68 Castlereagh Street

Sydney, NSW 2000

P: (02) 9427 3366, (02) 9418 6499, (02) 9427 5017

Community health centre

Juanita Nielsen Community Centre

Corner Nicholson Street and Dowling Street

Woolloomooloo NSW 2011

02 8374 6323

[email protected]

KGV Recreation Centre

15 Cumberland Street The Rocks NSW 2000

02 9244 3600

[email protected]

Redfern Community Centre

Redfern Community Centre29–53 Hugo Street

Redfern NSW 2016

02 9288 5713

[email protected]


http://www.spmh.com.au/





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Pyrmont Community Centre

Corner John Street and Mount Street

Pyrmont NSW 2009

02 9298 3134

02 9298 3130

[email protected]

Ultimo Community Centre

40 William Henry Street

Corner Bulwara Road

Ultimo NSW 2007

02 9298 3111

[email protected]

Counsellors Life Resolutions,

Surry Hills

Shop 2, 300 Elizabeth St., Surry Hills, NSW 2010 1300 956 579 Kingsford 2/40 Gardeners Road, Kingsford NSW 2032 1300 089 821 Ryde

Suite 9, 1st Floor 227 Morrison Road Ryde NSW 2112 1300 739 514

Lifeline

13 11 14 to access 24 hour crisis support and suicide prevention services. Visit the Lifeline website to find out more. Beyondblue

1300 22 4636 to get 24 hour support for mental health issues including anxiety, depression and suicide. You can also get support through web chat, email and an online forum on the beyondblue website.

Legal assistance Community Legal Centres NSW

102/55 Holt Street, Surry Hills, NSW, 2010

Phone: 02 9212 7333

Email: [email protected]

LawAccess NSW free legal helpline 1300 888 529

Pharmacies Castlereagh Pharmacy 242 Castlereagh Street Sydney CBD, NSW

(02) 9261 3664

CBD Pharmacies

92 Pitt St

Sydney NSW 2000

ph: (02) 9221 0091 fax: (02) 9221 0090

For External Appeals Overseas Students Ombudsman 1300 362 072

www.oso.gov.au

Physiotherapist Castlereagh Physiotherapy and Sports Injuries



http://www.liferesolutions.com.au/

https://www.liferesolutions.com.au/surry-hills

https://www.liferesolutions.com.au/kingsford

https://www.liferesolutions.com.au/ryde

http://www.lawaccess.nsw.gov.au/

http://www.oso.gov.au/


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502/160 Castlereagh St, Sydney NSW 2000

Phone: (02) 9264 7974

Security Measures PIA is located in a building by where there is 24hr security surveillance, the facility is fully secure and monitored.

Religious institutions Anglican

Anglican Church Sydney Diocese

507 Pitt St, Sydney NSW 2000

(02) 9211 0560

Catholic

Chapel of Our Lady venue for Mass for city workers

Level 6 of Polding Centre,

133 Liverpool St (Corner of Castlereagh St)

Sydney Phone: (02) 9390 5100

Islamic

Town Hall Musalla

167B Castlereagh St, Town Hall

Pitt Street Musallah

379 Pitt St, Sydney NSW 2000, Australia

Hindu

Iskon Temple of Sydney

180 Falcon St, North Sydney NSW 2060

Sikh

8 Meurants Lane, Glenwood, Sydney, NSW 2768. (in the Blacktown Council Area)

Phone: 61-2-96226994

www.asainc.org.au

www.gurudwara.net/GurudwaraNet/Gurudwara_Details.aspx?GID=114

Sikh Temple Guru Nanak

81 Kissing Point Rd Turramurra Sydney, NSW 2074

Phone: (02) 9449 8253

Buddhists

International Buddhist Association of Australia

Address: 2/382 Sussex Street, Sydney, NSW 2000 NSW

Tradition: Mahayana, Humanistic Buddhism

Affiliation: Fo Kuang Shan

Phone: 02 9267 6122 (Contact: Reverend Hao)

Judaism:

166 Castlereagh St, Sydney, 2000

Tel: 61 2 9267 2477

Fax: 61 2 9264 8871

Email: [email protected]

Study in Australia - Study in Australia

Youth Central - Youth Central link

Study Sydney Study Sydney

Initial Contactable person at Campus level 16.233 Castlereagh Street, Sydney – Academic Director Dr Greg cooper

Relevant legislation

A range of legislation is applicable to all staff and students.

http://www.gurudwara.net/GurudwaraNet/Gurudwara_Details.aspx?GID=114

javascript:void(location.href='mailto:'+String.fromCharCode(97,100,109,105,110,64,103,114,101,97,116,115,121,110,97,103,111,103,117,101,46,111,114,103,46,97,117)+'?')

http://studyinaustralia.gov.au/Sia/en/Home.htm

http://www.youthcentral.vic.gov.au/

http://www.study.sydney/


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It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated, or contact the student support officer if you require further information.

There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.

Relevant legislation

Education Services for Overseas Students Act 2000

The Education Services for Overseas Students (ESOS) Legislation Amendment Act 2011

The National Code of Practice for Registration Authorities and Providers of Education and

Training to Overseas Students 2007

Higher Education Support Act 2003

Tertiary Education Quality and Standards Agency Act 2011

Higher Education Standards Framework (Threshold Standards) 2015

The Copyright Act 1968

The Financial Management and Accountability Act 1997

Racial Discrimination Act 1975

Sex Discrimination Act 1984

Disability Discrimination Act 1992

Privacy Act 1988

Occupational Health and Safety Act 2004

Visa requirements Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their web site. Follow the Student Visa Conditions link for details.

Change of address

Upon arriving in Australia you are required to advise Polytechnic Institute Australia of your residential address and telephone number and of any subsequent changes to your residential address. This is extremely important to ensure you receive correspondence whilst studying. Polytechnic Institute Australia may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interests to ensure that you always update your address details at Polytechnic Institute Australia to ensure you receive important information about your course, fees and possible breaches of your student visa. PIA will remind you to update any change to contact details every 6 months

Additional information on student visa issues is available on the DIBP web site.

Department of Immigration and Border Protection

According to the Department of Immigration and Border Protection (DIBP) you must provide evidence that satisfies the assessment factors applicable to you to be granted a student visa. Assessment factors include your financial ability, English proficiency, likely compliance with the conditions of your visa and any other matters considered relevant to assessing your application". Additional information on student visa issues is available on the DIBP Website and the Study in Australia Website.

Full time study and attendance

Australian law requires International students to study at a full time study load. A full-time study load is a minimum of 20 hours per week.

Polytechnic Institute Australia has initiated the Department of Immigration and Border Protection/ DIBP Course Progress Policy for students undertaking vocational courses. Students undertaking vocational courses will have their attendance monitored because poor attendance means that students will not progress through the course at the required rate. For students who have unsatisfactory academic progress Polytechnic Institute Australia is required to review your

http://www.austlii.edu.au/au/legis/cth/consol_act/ca1968133/

http://www.immi.gov.au/students/visa-conditions-students.htm



http://studyinaustralia.gov.au/Sia/en/WhatToStudy/howtoapply/visarequirements.htm#student_visa_sub-classes


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involvement, counsel you, implement an intervention strategy and, if unsatisfactory progress persists, notify the Department of Education.

Overseas student health cover

Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefits organisation - commonly referred to as health funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. You can find out more about purchasing OSHC at the Department of Health and Aging

http://www.health.gov.au/internet/main/publishing.nsf/Content/Overseas+Student+Health+Cover+FAQ-1


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International Student Deferment, Suspension and Cancellation of Study Policy and Procedure

1. Overview

Under the requirements of the ESOS Act and National Code, if an international student has enrolled in a course, they are not permitted to defer commencement of their studies, or suspend their studies, except on the grounds of compassionate or compelling circumstances. If a student defers or suspends their studies on any other grounds, Polytechnic Institute Australia (the “Institute”) has the right not to approve the request and may report the student as not complying with visa conditions.

This policy and procedure is designed to provide a procedure for assessing, approving and recording deferment of the commencement of study, suspension of study or cancellation of study for International students.

2. Deferral of enrolment

Students may apply to the Chief Executive Officer for a deferral of their enrolment. Deferrals will only be granted in the following limited circumstances:

(i) Student visa delay; or

(ii) Compassionate or compelling circumstances.

If a deferral application is approved, the student will receive a letter advising of the approval and confirming the new course dates. Furthermore, the student acceptance agreement will be amended to reflect the new course dates. All terms and conditions of the original student acceptance agreement will remain the same.

If the student is studying on a student visa, the Institute must notify the Secretary of the Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE) via PRISMS if a student’s enrolment is deferred, suspended or cancelled for any reason. These students must be made aware that any change to their enrolment may affect their student visa. The Chief Executive Officer is responsible for ensuring DEEWR is informed via PRISMS, once deferment has been granted.

3. Voluntary Suspension of Study

International students must advise the Institute in writing if they wish to apply for a voluntary suspension of their studies. The Student Support Officer will interview the student to discuss their request.

In the event that the request for suspension of studies demonstrates compassionate and compelling circumstances, the Student Support Officer may approve the application and will advise the student in writing of the decision within 5 working days.

The Student Support Officer will access PRISMS to advise DEEWR/DIAC the period of suspension granted. The Student Support Officer will ensure that the following tasks are undertaken:

• The student’s financial records are adjusted to take account of the period of suspension

of studies; and

• The relevant personnel are emailed advising them that the student has suspended their

study so the student record can be updated.

If the request for suspension of studies does not demonstrate compassionate and compelling circumstances the Student Service Manager will not approve the request and will advise the student in writing within 5 working days of the reason for the decision and that the student has 20 working days to appeal the decision through the Institute’s grievance handling procedures.

If the student chooses to access the Institute’s grievance process, the Institute will maintain the student’s enrolment until the grievance process is completed and the Institute will not notify DEEWR/DIAC of any change to the student’s enrolment status through PRISMS.


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The request for voluntary suspension of study, any accompanying evidence and a copy of the written advice to the student of the decision will be placed on the student’s file.

4. Institution-Initiated Suspension of Study or Cancellation of Enrolment

All international students are subject to the potential for Institution-initiated suspension of study or cancellation of enrolment for both academic and non-academic misconduct. Suspension due to unsatisfactory academic performance is covered by the Institute Student Progression and Exclusion Policy and Procedure. International students will be made aware of the circumstances in which their studies may be suspended for misconduct prior to enrolment.

Procedure:

The following procedure relates to processing an Institution-initiated suspension or cancellation of enrolment:

1 The Academic Director may consider suspending a student’s studies or cancelling their

enrolment for misconduct together with supporting evidence.

2 The Academic Director will collect supporting evidence, to make their decision.

3 In the event that the Academic Director approves the request to suspend a student’s studies

or cancel their enrolment, the Institute will write to the student informing them of their

intention to suspend or cancel the student’s enrolment, the reasons for the decision, the

intention to notify DEEWR/DIAC of the change in enrolment status, and advice to the student

that if they wish to appeal the decision, they have 20 working days to access the Institute’s

grievance handling procedure.

4 A copy of the letter and supporting evidence along with the Academic Director documented

decision is placed on the student’s file.

5 If the student chooses to access the Institute’s grievance procedure, the Institute will maintain

the student’s enrolment until the internal grievance process is completed and will not notify

DEEWR/DIAC of any change to the student’s enrolment status through PRISMS, except in

extenuating circumstances relating to the welfare of the student.

Extenuating circumstances relating to the welfare of the student may include, but are not

limited to, the following. The student:

• is missing;

• has medical concerns, severe depression or psychological issues which lead the Institute

to fear for the student’s wellbeing;

• has engaged or threatens to engage in behaviour that is reasonably believed to endanger

the student or others; or

• is at risk of committing a criminal offence.

Any claim of extenuating circumstances will need to be supported by appropriate evidence.


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6 The National Code does not require the Institute to continue providing learning opportunities

throughout the 20 working days allowed to appeal the decision and during the internal

grievance process. Based on the nature of the misconduct, the Institute will decide, on a case

by case basis, whether to allow the student to continue to attend class, or make alternative

study arrangements for the student, or to deny the student access to study opportunities. In

making such a decision the Institute will consider whether denying the student learning

opportunities throughout the 20 day appeal period and during the internal grievance process

may disadvantage the student in their subsequent studies should the grievance process find in

their favour.

7 If the student chooses not to challenge the suspension of study or cancellation of their

enrolment, or has unsuccessfully exhausted all internal appeal processes the suspension of

study or cancellation of enrolment will be formally processed and the Student Support Officer

will access PRISMS to advise DEEWR/DIAC of the change in the student’s enrolment. Note that

the Institute does not have to wait for the outcome of an external appeal before notifying

DEEWR/DIAC of the change to the student’s study status.

8 The Academic Director will ensure that the following tasks are undertaken:

• The student’s financial records are adjusted to take account of the period of suspension

or cancellation of enrolment, if applicable;

• The relevant personnel are emailed advising them that the student’s studies have been

suspended or their enrolment has been cancelled so that records can be updated, the

students computer access and e-mail account and library borrowing rights are suspended

until the student recommences their studies or cancelled, as applicable; and

• A diary entry is made to set a reminder for when the student is due back, if applicable.

5. Extension of Duration of Studies

Some students who have been suspended or deferred their studies may require an extension to the duration to complete their course if they cannot complete the course requirements as specified on the Confirmation of Enrolment as a result of the following:

• Compassionate or compelling circumstances;

• The Institute implementing its intervention strategy for students were not able to met

satisfactory course progress; or

• An approved deferment or suspension of study has been granted under National Code

Standard 13.

Where the suspension or deferment has resulted in a variation in the student’s enrolment load, which may affect the student’s expected duration of study in accordance with National Code Standard 9.2, the Institute is to record this variation and the reasons for it on the student file. The Institute will report the student via PRISMS and/or issue a new eCOE when the student can only account for the variation by extending his/her expected duration of study. Except in circumstances as specified above, the expected duration of study specified in the student’s eCoE must not exceed the CRICOS registered course duration.


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Student Progression and Exclusion Policy and Procedure

1. Overview

Polytechnic Institute Australia (“the Institute”) has designed this policy to detail the rules for meeting course progression requirements and to define the grounds for exclusion of a student due to lack of satisfactory progress.

The Institute requires that the academic achievement of each student is monitored so that students who are determined to be “at risk” can be provided with advice and support to ensure successful course completion whenever possible.

2. Maximum candidature

Students must meet the requirements of a course within a prescribed number of years from the date of first enrolment. The rationale for placing a timeframe on course completion is to ensure that the qualification awarded reflects currency of knowledge and skill.

2.1 Years to complete

The number of years allowed to complete the requirements of a course are listed in the table below. The time elapsed will be calculated from the date that the student commenced their first study period. The Institute will send students a courtesy reminder after two years of inactivity to notify students of the maximum period of candidature.

Course Years

Diploma of Networking Technology 4

Bachelor of Networking and Telecommunications 8

Diploma of Business 4

Bachelor of Business (Accountancy) 8

Bachelor of Business (Marketing) 8

2.2 Applications for an extension of time

Students who fail to complete within the prescribed period and who can reasonably be expected to meet the course requirements within two additional study periods may apply for an extension of time. Each application will be considered on its merits and with reference to the student’s academic performance to date.

Applications for an extension of time to complete the course must be made in writing to the Course Coordinator at least one study period prior to the expiry of the student’s prescribed period of maximum candidature. The application must include reasons for the student’s inability to complete

the qualification in the prescribed time period. The Course Coordinator will provide a written response to the student within twenty (20) working days outlining their decision and informing the student of their right to appeal the decision.

2.3 Students who fail to complete within the time limit

Students who fail to complete course requirements within the specified time limit (including any extension of time granted) will have their enrolment terminated and a statement noting that the maximum period of candidature has been exceeded will appear on the final record of results issued to


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the student. The student will be advised in writing of the decision to terminate their enrolment and will also be advised that they have twenty (20) working days from receiving notification of the decision to terminate their enrolment to appeal the decision.

3. Requirement to attain minimum academic standards

Students are required to attain the following minimum academic standards in order to be deemed to be maintaining satisfactory academic progress in a course. To do so, the student must NOT have done either of the following:

• Failed a particular unit of study more than once; or

• Failed 50% or more of the units attempted in a study period.

The Course Coordinator monitors the academic performance of each student against the minimum academic standards at the end of each study period. Where a student has failed to meet the minimum academic standards the Course Coordinator will deem that student as being “at risk.”

3.1 Students deemed “at risk”

The Course Coordinator will contact each student who is deemed to be “at risk” and arrange an appointment for an academic counselling session. The student will also be advised of the possibility that conditions may be placed on their enrolment.

During the academic counselling session the counsellor and student will determine what additional support will be provided to the student and an intervention strategy will be put in place. This may include, but is not limited to, the student:

• attending academic skills workshops;

• attending tutorial or study groups;

• receiving individual case management;

• attending counselling;

• receiving assistance with personal issues which are influencing progress;

• receiving mentoring; or

• a combination of the above and a reduction in course load.

A record of the academic counselling session will be signed by the counsellor and the student and placed on the student’s file.

3.2 Students who continue to fail to meet minimum academic standards

If a student continues to fail to meet minimum academic standards after an intervention strategy has been put in place, the Course Coordinator will request that the student provide a written statement within twenty (20) working days outlining reasons why they should be permitted to continue their enrolment in the course.

A student who does not submit a written statement by the due date shall have their enrolment terminated.

The Course Coordinator shall consider the written statement and may:

• terminate the student’s enrolment; or

• permit the student to continue with or without specific conditions.

The Course Coordinator will provide a written statement to the student within twenty (20) working days outlining their decision and informing the student of their right to appeal the decision.


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A student who is permitted to continue their enrolment in the course, but with conditions imposed, who again fails to attain the minimum academic standards or breaches the conditions imposed, will have their enrolment terminated due to unsatisfactory academic progress.

3.3 Consequences of termination of enrolment

Students whose enrolment is terminated due to unsatisfactory academic progress or exceeding the maximum period of candidature and who wish to undertake further study will need to apply to the Institute for re-admission in line with the Student Selection and Admissions Policy and Procedure.

4. Academic Literacy and English Language Proficiency

Academic literacy and English language proficiency are important factors in a student being able to satisfactorily progress through their course.

“Academic Literacy” refers to the capacity of a student to undertake formal study and to understand and communicate discipline-specific knowledge. “English language proficiency” refers to the student’s ability to understand and communicate knowledge effectively in both written and spoken English.

Higher Education Providers are responsible for ensuring their students are sufficiently competent in

the English language to participate effectively in their studies.6 Furthermore, Provider Registration Standard 6.5 requires an institution to provide ongoing academic language and learning support for students.

To assist in the identification of students requiring further development of their academic literacy and English language proficiency skills, each unit of study during the first study period in all of the Institute’s accredited courses will contain an early formative assessment task, typically undertaken

in week 3. The early formative assessment task will involve either a quiz or a short written paper (of approximately 500 words) undertaken in class and assessed by the unit lecturer. If the assessment task is assessed as a fail due to poor academic literacy and English language proficiency skills then the student will be referred to the Course Coordinator for a more comprehensive assessment.

Following the assessment, the Course Coordinator will put in place an intervention strategy to assist the student to enhance their academic literacy and English language proficiency skills. This may include:

• attending academic skills workshops; and/or

• attending tutorial or study groups; and/or

• receiving one-on-one support and coaching services.

Information about support services to assist students to enhance their academic literacy and English language proficiency skills will be provided at Orientation prior to the start of a student’s first study period, via the website, and in first year unit outlines. Students may self-refer to student support for assistance with academic literacy and English language proficiency at any time.

5. Failing a prerequisite unit of study

Normal course progression rules require that a student who has not passed a prerequisite for entry to a particular unit of study cannot be enrolled in that unit. However, where a student believes that this rule may adversely affect their course progress, the student may seek a review of this rule by writing to the Academic Director. The Academic Director will assess the student’s academic record and, if the Academic Director believes the student has a fair chance of success, they may allow the student to repeat the prerequisite unit concurrently with the unit for which it is a prerequisite.

6 Australian Universities Quality Agency (AUQA). (2009). Good practice principles for English language

proficiency for international students in Australian universities. Report to the Department of Education, Employment and Workplace Relations, Canberra. p.3)


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6. International students

International students are expected to complete their course in the standard number of years for a student undertaking a full-time load (the registered CRICOS course duration) less any time compensating for credit garneted by the Institute. This time period is noted on the student’s CoE.

The Course Coordinator will monitor each international student’s enrolment load and academic progress at the end of each compulsory study period to determine if the students have met the minimum academic standards and will be able to complete their studies within the registered course duration. Where necessary an intervention strategy will be put in place (as described in 3.1 above).

The Course Coordinator may extend the duration of an international student’s study where it is clear that the student will not complete the course within the expected duration, as specified on the student’s CoE, as the result of:

a) compassionate or compelling circumstances (e.g. illness where a medical certificate states

that the student was unable to attend classes); and/or

b) an intervention strategy being implemented for students who are at risk of not meeting

minimum academic standards.

Where an international student has failed to meet minimum academic standards, the Academic Director may consider a reduction in their study load as part of the intervention strategy. All considerations for a reduction in study load due to failure to meet academic standards will be at the sole discretion of the Academic Director.

Following an intervention strategy being put in place, if an international student fails to meet the minimum academic standards in a second consecutive study period, the Course Coordinator will advise the student in writing of the intention to report the student for not achieving satisfactory academic progress. The student will also be advised that they have a right to appeal the decision within twenty (20) working days. During the period for lodging an appeal and, if the student lodges an appeal, during the period the appeal is being considered, the student has a right to continue their studies in the course.

After all grievance and appeals processes are finalised, or if the student has chosen not to access the appeals process within twenty (20) working days, the student’s enrolment will be formally terminated and the Institute will report the student through PRISMS.

7. Appeals

A student may appeal against a decision made under this policy. The grounds for appeal are that the decision is inconsistent with this policy. Appeals must be made in writing and lodged with the Academic Director within ten (10) working days of the student receiving written notification of the decision. The Academic Director will respond in writing to the appeal within twenty (20) working days and may confirm or vary the decision. All decisions of the Academic Director in relation to appeals will be reviewed by the Teaching and Learning Committee.

If a student remains dissatisfied with the outcome of their appeal then they have recourse to the Institute’s Student Grievance Handling Policy and Procedure.


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Appendix 1: Appeals Flowchart


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School-aged dependents

If you are bringing school aged children with you when you study in Australia you will need to arrange for them to attend school. The requirements for enrolling students and school fees vary across Australian states and territories, and across schools. Following is a summary of the fee arrangements for public schools for New South Wales, along with a link to the relevant websites for more detailed information.

Schools fees apply to most dependents of temporary residents in New South Wales. There are some exceptions, for further information visit the DEC International website.

Student transfer

Under the ESOS Framework, Polytechnic Institute Australia cannot enrol students seeking to transfer from another Institute before that student has completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your principal course, you need to ask Polytechnic Institute Australia for a letter of release. The six months is calculated as six calendar month from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Degree program, the Degree program is your principal course. If you are considering requesting a transfer before completing 6 months of your principal course of study please contact Polytechnic Institute Australia administration for a copy of the transfer procedure and the application form

Letters of release will be issued to eligible students free of charge.

Students do not need a letter of release if:

they have completed more than 6 months of your principal course

they are a government sponsored student, and their sponsor supports a transfer

their current education provider or course has ceased to be registered or a sanction has been imposed that prevents your provider from continuing to deliver your principal course

For full copy of the policy please refer to our website http://www.pia.edu.au/ or moodle.

Use of personal information

Information is collected during your enrolment in order to meet Polytechnic Institute Australia obligations under the ESOS Act and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.

It is a requirement of the Australian Quality Training Framework that students can access personal information held by Polytechnic Institute Australia and may request corrections to information that is incorrect or out of date. Apply to the Registrar using the Student records request form if you wish to view your own records. Once the request has been approved the Registrar will arrange a time for you to view your own records. You must view your records at Polytechnic Institute Australia and you cannot take records away from the Institute.

Working in Australia

Under your visa requirements the DIBP allows you to work whilst you study for up to 40hours per fortnight, you cannot work until you have commenced your course in Australia. Once your course has commenced you are permitted to work a maximum of 40 hours per fortnight when your course is in session, and unlimited hours when your course is not in session.

Work that is a formal registered part of your course is not included in the limit of 40 hours per fortnight.

Voluntary, unpaid work, is not included in the limit of 40 hours per fortnight if it:

is of benefit to the community

is for a non-profit organisation

is genuinely voluntary (that is, you are not paid either in cash or other—board and lodging is acceptable).

http://www.decinternational.nsw.edu.au/study/schools/temporary-residents#fees-exemptions-refunds



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If the voluntary work could have been undertaken by an Australian resident who would have received a wage, then this is included in the 40 hours.

If you are a postgraduate research student:

you can work a maximum of 40 hours per fortnight during any preliminary courses you undertake

if you have commenced your masters by research or doctoral degree in Australia, there is no limit on the number of hours you may work.

For additional information with relation to Work conditions for student visa holders please vise the DIBP website for further information.

Tax File Number

All workers in Australia need a Tax File Number (TFN). When starting a new job, you need to inform your employer of your TFN by completing a ‘Tax File Number Declaration’ form. International students pay tax on their earnings. For further information please visit the website: www.ato.gov.au. At the end of each financial year, international students need to apply for their tax return through an accountant.

https://www.border.gov.au/Trav/Stud/More/Work-conditions-for-Student-visa-holders

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