Student Handbook 2019-2020 · Student Handbook 2019-2020 Page 1 Student Handbook 2019-2020 TEXAS...
Transcript of Student Handbook 2019-2020 · Student Handbook 2019-2020 Page 1 Student Handbook 2019-2020 TEXAS...
Student Handbook 2019-2020 Page 1
Student Handbook 2019-2020
TEXAS HEALTHTECH INSTITUTE
9615 College St, Beaumont, Texas 77707 Telephone: 409-866 0555; E-mail: [email protected]
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Table of Contents
WELCOME LETTER 3
PROGRAM GOALS 4
Medical Assistant 4
Phlebotomy Technician 4
Medical Coding and Billing 5
Patient Care Technician 5
Office Administrative Assistant 6
CONTACT INFORMATION 6
GOOD STUDY HABITS 6
INSTITUTE POLICIES 7
Institute Holidays 7
Equal Opportunity Policy 7
Drug Free Policy 7
Conduct and Discipline 8
Weapons on the Premises 8
Code of Conduct 8
Personal Appearance 8
Problem Resolution and Grievances Procedures 9
STUDENT REQUIREMENTS AND POLICIES 9
Graduation Requirements 9
Grading 10
Attendance 10
Leave of Absence 10
Make-Up Standards 10
Suspensions/Dismissals 11
Withdrawal from the Institute 11
Probation Policy for Unsatisfactory Progress 12
Professional Conduct 13
Classroom Etiquette 13
Dress Code 14
STUDENT SERVICES 14
Student Parking 14
Special Instructional Assistance 14
Guidance 14
Placement Assistance 15
CURRENT CONTACT INFORMATION 15 Personal Update Information Form 15
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WELCOME LETTER
It is my pleasure to welcome you to our new campus – built on 2.5 acres commercial land on a
busy highway (US 90) in Beaumont west. This campus provides all amenities and necessary
infrastructure of a modern campus. We are proud to be able to serve you in your journey to
education and acquiring employable skills. You have chosen the right institute for your education
and I am sure my dedicated faculty and staff will work with you all the way to offer the best
education you deserve.
The Institute has built its reputation as an excellent educational facility for healthcare
professionals. Our mission is “to deliver a quality career development education in the healthcare
industry which will lead to gainful employment for our students in their chosen field of study.
This will be achieved through our program delivery of healthcare career specific programs in
high demand, using modern education technologies and engaging with healthcare professionals
and organizations”. We design, develop and offer highly demanding educational programs in
consultation and collaboration with local healthcare industries and national agencies. The
certification programs are continually evaluated and updated to be current with industry
standards. We prepare you not only for skills needed in Southeast Texas but also for wider
marketplace throughout USA.
The Institute is training students in healthcare profession since 2010. The Institute is accredited
by the Council on Occupational Education (COE) and we are approved to offer Federal Student
Aid, United States Department of Education.
We are an approved by the Texas Workforce Commission, Career Schools and Colleges. We are
also an approved training institute for Texas Veterans Education Commission. We are an
accredited business with A+ certification by the Better Business Bureau. We are the Test Center
for two prominent healthcare professional certification agencies: NHA (National Healthcareer
Association) and MedCA (Medical Career Assessments).
One of our major goals is to offer highest quality education at an affordable cost. The costs are
contained with the optimum utilization of modern education technologies. The Institute has
invested heavily in developing electronic platform for delivery of education programs. The
campus computers are connected to the Internet and the study materials are available at the
Institute’s computer servers. You will be able to access the study materials from your home
computer if you desire so. Let me welcome you again and I wish you the best with your study at Texas Healthtech Institute.
Dr. Purnendu (Puru) Mandal
Director
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PROGRAM GOALS
Texas Healthtech Institute (THTI) offers certificate program in medical assisting, phlebotomy,
patientcare tech, medical coding and billing and office administration. You will use our e-
campus course content platform to access course materials at any time and submit class or home
work.
Medical Assistant:
This program is intended to train you in the professional and technical skills in order to be a
successful Medical Assistant. The Medical Assistant program prepares you to support licensed
independent practitioners (LIPs) by providing assistance during patient examinations, treatment
administration, and monitoring. Medical assistants provide medical office administrative services
and perform clinical duties including patient intake and care, routine diagnostic and recording
procedures, pre- examination and examination assistance, and the administration of medications
and first aid. This program includes instruction in basic anatomy and physiology; medical
terminology; medical law and ethics; medical office procedures; intake of patient history and
vital signs. The program is intended for the individual who has the ability, desire, and pride to
support the essential health care responsibilities delegated by the doctor.
The job skills obtained through this course of study include supporting the medical office front
desk, patient screening, patient preparation, medical billing, insurance coding, medical
bookkeeping, EKG's application and interpretation, and phlebotomy.
For those who do not have their CPR card, we offer CPR classes for students on campus on a
monthly basis. You are encouraged to take these CPR classes at the earliest opportunity.
Phlebotomy Technician:
This program prepares you, under supervision, to draw blood samples from patients using a
variety of intrusive procedures. Phlebotomy Technicians (phlebotomist) are integral members of
the medical laboratory team whose primary function is the collection of blood samples from
patients by venipuncture or micro techniques. The phlebotomy technician facilitates the
collection and transportation of laboratory specimens, and is often the patient's only contact with
the medical laboratory. This program includes instruction in basic vascular anatomy and
physiology, blood physiology, skin puncture techniques, venipuncture, venous specimen
collection and handling, safety and sanitation procedures, and applicable standards and
regulations.
A phlebotomy technician also draws blood to type and crossmatch patients for transfusions,
collect blood donations and for research purposes. Phlebotomy technicians must enjoy a
challenge and able to manage responsibility. Phlebotomists must be accurate, work well under
pressure and communicate effectively with patients, particularly with those who are anxious or
stressed. Safety precautions will be taught and observed by all students in order to prevent the
transmission of infectious diseases. Duties may differ by physician office, clinic, hospital and
laboratory setting.
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We offer CPR classes for students on campus on a monthly basis. You are encouraged to take
these CPR classes at the earliest opportunity.
Medical Coding and Billing:
The objective of the Medical Coding and Billing program is to prepare you for entry level
employment as medical records coder, claims examiner, medical biller or related occupation.
Graduates may find suitable employment at private medical offices, clinics, hospitals,
government agencies, nursing facilities, insurance companies, health consulting firms and other
health related facilities. This program includes instruction in the use of computer software using
a variety of Microsoft Windows applications like Word, Excel, PowerPoint, as well as written
communications and oral business presentations. Duties for graduates of our medical billing and
coding program include evaluating insurance claim forms, coding and billing practices as well as
examine claim forms to minimize investigations, plan and design professional documents, letters,
spreadsheets and records management. This program is designed to offer the student a balance
between knowledge of medical science, technical ability and coding experience. Throughout our
program we will guide our students step by step so they can acquire what medical coders and
billers need to get the job done right, knowledge and experience.
We offer CPR classes for students on campus on a monthly basis. You are encouraged to take
these CPR classes at the earliest opportunity.
Patient Care Technician:
The Patient Care Technician program prepares you to perform routine patient-related services in
hospitals or long-term care facilities. Students will learn medical terminology; anatomy and
physiology; medical law and ethics; emergency care procedures; clinical diagnostic -
examination, testing, and treatment procedures; and participate in an externship under
physicians’ supervision. The field is intended for the individual who has the ability, desire, and
pride to support the essential health care responsibilities delegated by the doctor.
A patient care technician will obtain several skills in this course of study including phlebotomy
skills, how to obtain and record vital signs (i.e. temperature, pulse rate, respiratory rate & blood
pressure), how to measure height and weight, how to prepare an examination room prior to a
physician’s examination of the patient, and how to perform an electrocardiogram (EKG).
Students will also acquire patient care skills, including but not limited to range of motion
exercises, patient transfer skills, gait techniques, patient protection and hygiene, patient
positioning, etc.
We offer CPR classes for students on campus on a monthly basis. You are encouraged to take
these CPR classes at the earliest opportunity.
Office Administrative Assistant:
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The Office Administrative Assistant program prepares you to perform the duties of an
administrative assistant. Administrative assistants perform clerical and administrative duties
including organizing files, preparing documents, scheduling the appointments, and supporting
other staff. Students will learn communication skills, principles of business law, word processing
and data entry, office equipment operation and maintenance.
Although administrative assistants work in nearly every industry, many are employed in schools,
hospitals, government, legal and medical offices.
CONTACT INFORMATION
If you have any concerns about your program, you should approach your Instructor first.
However, if the matter is not able to be resolved, you may contact our other staff. Our staff
listing is below.
Name Title Email Office
Location
Ratna Mandal Director of
Education
[email protected] Main 04
Kenesha
Barnes
Instructor [email protected] Main 05
Kendra
Haines
Office
Administrator
[email protected] Main 01
Puru Mandal Director [email protected] Main 04
GOOD STUDY HABITS
As an adult student you might need to balance between work and study. It is important that you
get organized and develop a good study habit to become successful. Here are few tips which you
might take note of. 1. Ask for computer and software requirements for your program
You will require a fast running computer and Internet connection to access course materials
from the Institute’s servers. At a minimum a PC with 1 GB RAM, 200 GB hard drive, Windows
10 operating system is recommended. You will require either DSL, or Cable or wireless
connection to the Internet. In general, you will need Microsoft Office products (Word, Excel,
PowerPoint, and Access) to do usual class activities. There might be special software
requirement depending on your program. This software may be supplied by the Institute or you
will be directed to suitable vendors. In any case, check with your course advisor for the actual
requirements. 2. Familiarize yourself with the course requirements
Spend time looking over the course syllabus and other important course materials. Make sure you understand the course objectives, the scope of the material you will cover, and when assignments are due.
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3. Create a study schedule and stick to it You are responsible to your own learning experience. Try to set aside a study time each day when your mind is fresh and you will not be interrupted. As an online learner you don't have to attend traditional classes, but you do have to do work on a regular schedule to succeed.
4. Establish good study skills Remember that study includes many different tasks. When instructors talk about the need to study, they mean you should read review material, complete all homework, and review class notes, text assignments and supplementary material on a regular schedule. 5. Ask for help when you need it Your instructor is there to help you, but since you are responsible of your learning experience, you will need to initiate the contact.
INSTITUTE POLICIES
Institute Holidays
The Institute observe the following holidays:
New Year’s Day
Martin Luther King Day
Presidents’ Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day
Christmas Day
Equal Opportunity Policy The Institute does not discriminate on the basis of race, color, national origin, religion, gender,
age, or disability in providing educational programs and services or in employment opportunities
and benefits. The Institute complies with the Americans with Disabilities Act of 1990 and does
not discriminate on the basis of a disability in the operation of its educational programs or in its
admission and employment practices. Special emphasis will continue to be placed on correcting
conditions which may inadvertently discriminate against any individual with a disability.
Drug Free Policy The unlawful manufacture, possession, consumption, distribution, sale, dispensation or use of
controlled substances including marijuana or alcohol or the appearance of a participant under the
influence of drugs or alcohol on the premises is strictly prohibited at all times and is a violation
of state law. In addition to criminal prosecution, participant offenders will be dismissed from
school.
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Conduct and Discipline The Institute assumes that participants entering the academy are familiar with the rules governing
proper conduct. The ownership and management of this institution acknowledges that all general
and criminal laws of the state to be in full force and effect at the Institute. Dishonesty, disruption
or disorderly conduct is subject to disciplinary action or dismissal.
Weapons on the Premises All persons are prohibited from carrying weapons on the premises of this institution (excluding
licensed law enforcement officers). State law prohibits the possession of firearms on the premises
of any educational institution even for individuals with a concealed handgun license.
Code of Conduct
This code of conduct is given to you for your own benefit and protection so we can preserve the
good spirit of the school, please read carefully and sign at the bottom of the page in the space
provided. Tardiness is not allowed.
Students’ Disciplinary actions will be recorded as follows: Written notice and Final
notice. The final notice will result in immediate drop from the Institute.
Excused absences are medical, decrease in immediate family (parents, in laws, children),
court appointments, and any official or legal matter that can be documented.
Students are not allowed to bring food or beverages into classrooms.
Any disrespect, yelling, insults, obscene or indecent gestures towards a fellow classmate
or to any administration official or teacher are strictly forbidden, and will be subject for
immediate termination.
The use of cell phones during class is forbidden.
School phone is for business use only, and access to it by students is not allowed except
for extreme emergencies or school related issues.
No visitors, without authorization by school officials, are allowed to remain on premises
or in the classrooms.
The campus is No Smoking zone. Smoking is not allowed anywhere in the campus.
The possession and consumption of illegal substances and alcoholic beverages is strictly
forbidden in the school premises and surrounding parking area. Any student found to be
under the influence of illegal substances or alcohol in the school premises will be
terminated immediately.
Personal Appearance
Students are required to wear the institute uniform while attending classes. Professional
appearance is as important as the development of professional skills. All students are expected to
arrive for class in proper attire having in mind that what is appropriate for a professional office is
what is appropriate for school. Students are expected to practice good personal hygiene habits to
maintain a clean, professional appearance at all times. Students who fail to meet these standards
will not be admitted to class.
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Faculty and Administration will be responsible to enforce the dress code and students dressed
inappropriately will be sent home, and time missed will count towards their absences.
Problem Resolution and Grievances Procedures
Many questions or concerns that student might have can be resolved simply through dialogue.
Students with concerns should observe the following steps:
Communicate with the appropriate instructor or staff member.
Communicate with your counselor or program director.
Communicate with the School Director.
Unresolved concerns may be appealed to the school Board of Directors in writing or
personally, if in person, make an appointment with the Director and the board has the
responsibility to reach a solution that is beneficial for both the school and the student.
If the complaint is not answered to your satisfaction, you should choose one or more of the two
remedies listed below.
ONE: Student complaints relative to actions of school officials shall be submitted in written
form to Texas Workforce Commission, Career Schools and Colleges, 101 East15th Street,
Austin, TX 78778-0001, Phone (512)936 3100 only after the student has unsuccessfully
attempted to resolve the matter with the school after having first filed a written and signed
complaint with the school’s officials.
TWO: If the complaint is not settled at the local level, the student should send the complaint in
written form to the Commission, Council on Occupational Education, 7840 Roswell Road,
Building 300, Suite 325, Atlanta, Georgia 30350, phone (770) 396-3898 or website
www.council.org.
STUDENT REQUIREMENTS AND POLICIES
Graduation Requirements
A student is awarded a Certificate upon meeting the following conditions:
Completing all required subjects for the specific program.
Completing the prescribed number of contact/clock hours for the specific certificate.
Achieving a cumulative grade point average of 2.0.
Completing each required subject with a grade of “C” or better.
Submitting official transcript of all coursework attempted at other career schools, if
subject exemption is requested.
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Grading Grade Interpretation Grade Point Value
A = Excellent 4
B = Good 3 C = Average 2 D = Poor 1 F = Failure 0 I = Incomplete Not Computed W = Official Withdrawal Not Computed
I……Incomplete. This grade will not affect a student’s cumulative GPA until a final grade is
assigned. Students receiving an Incomplete in a course must complete the course requirements by
a deadline determined by program policy not to exceed one grading period. If students do not
complete required class work, assignments, and tests within the extension period, they will
receive a grade of “0” for the incomplete work. The “0” will be averaged with the student’s other
grades to determine the final grade for the course.
W…Withdrawal. Students receive a “W” if they withdraw during the first 25% of the term with
no impact on the cumulative GPA.
Grade points will be provided to each student at the end of completion of each subject.
Program Change
A current student may request for change of program. Program changes are available as space is
available during the first two weeks of start of classes or at the discretion of administration
beyond the second week. Students wishing to change technical programs may do so only after: 1)
talking to school director, 2) informing current instructor of program change, 3) interviewing and
shadowing with desired instructor and new program.
In case a change of program is approved, the grades received by the student in courses completed
at THTI and directly relevant to the new program will transfer.
Attendance Students are expected to stay for the full assigned classroom hours.
In case there is an emergency and you have to miss school, you are required to call the School at
least 15 minutes before the start of class and inform them of your absence. Students are allowed
no more than 2 absences per subject. If you are more than 15 minutes late, or leave more than 15
minutes early, you are considered absent. Arriving more than 5 minutes late, or leaving 5
minutes early, is considered tardy. A student who has more than 2 absences, or has excessive
tardies will be placed on probation and risks being terminated from the program. Absences,
tardies, or leaving early during externship is strictly not allowed.
Excessive tardiness or absenteeism, regardless of the reason, is subject to disciplinary action, up
to and including termination from the program.
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Leave of Absence
School recognizes that there may be times when due to extreme circumstances, the student may
require a leave of absence. The School recommends that a student may request for a leave if
he/she is planning to be absent for more than 10 consecutive school days. In such case a leave of
absence up to 180 days may be authorized by the Director of Education.
Leaves of absences are granted only in the case of serious medical problems. If you need to
request a leave of absence, please consult with the Campus Director. You will need to submit
documented proof of your reason for requesting a leave of absence.
You must contact the School the week before your return so that arrangements can be made to
accommodate you in the classroom.
The School Director may grant, on a limited basis, a leave of absence if good cause is shown.
Requests for a Leave of absence will be made in writing on a provided form.
Students may have no more than two leave of absences in a 12 month period.
Students making payments on their tuition remain under that obligation during a Leave of
absence.
Students who fail to return to class on their schedule date will be dropped from the
course.
Make-Up Standards
Students are required to be in class on time every-day for the duration of their course. It is
the student’s responsibility to learn the material covered when absent and to see that all
missed work is made up in compliance with the School guidelines.
Hours of make-up work will not be accepted as hours of class attendance with the
purpose of canceling absences.
Suspensions/Dismissals
All students are expected to conduct themselves respectfully and properly, attend classes as
assigned by the Institute and to maintain a satisfactory academic level, the Institute reserves the
right to dismiss or suspend any student that:
Is found by the administration to show a conduct that is detrimental to fellow students,
other individuals, the community or the Institute itself.
Time on suspension will count toward absence from the Institute and cannot exceed the allowed
amount.
Withdrawal from the Institute
All students are encouraged to complete their education at the Institute. But sometimes, however,
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there are conditions or circumstances beyond the student’s control that require him or her to
withdraw from school. Students who are unable to complete their studies within stipulated time
must follow these steps:
Meet with the Director and discuss their decision. The Institute will make every effort to
help student continue his or her education.
Meet with the administrative office to determine any financial obligations pending.
Probation Policy for Unsatisfactory Progress
Satisfactory attendance is critical for your success. The other part is your academic success. If
you fall below the school’s standards for your attendance or grades, you may be in danger of
termination. Therefore, if you think there might be any problems that would hurt your attendance
or grades, please contact your Instructor or the Director of Education right away.
Therefore, once you are enrolled, if you are having difficulties please communicate your
problems with the School so that we can work to resolve them.
1. The following policies are applied:
The Institute will place a student making unsatisfactory progress for the program at the
end of a progress evaluation period on academic probation for the next progress
evaluation period. If the student on academic probation achieves satisfactory progress for
the subsequent progress evaluation period, but does not achieve the required grades to
meet overall satisfactory progress for the program, the student may continue on academic
probation for one more progress evaluation period.
If a student on academic probation fails to achieve satisfactory progress for the first
probationary progress evaluation period, the student's enrollment will be terminated.
The enrollment of a student who fails to achieve overall satisfactory progress for the
program at the end of two successive probationary progress evaluation periods will be
terminated.
2. When a student is placed on academic probation, the Institute shall counsel the student prior to
the student returning to class. The date, action taken, and terms of probation will be clearly
indicated in the student's permanent file.
3. The Institute may allow a student whose enrollment was terminated for unsatisfactory progress
to reenroll after a minimum of one progress evaluation period. Such reenrollment does not
circumvent the approved refund policy.
4. The Institute will place a student who returns after their enrollment was terminated for
unsatisfactory progress on academic probation for the next grading period. The Institute will
advise the student of this action and document the student's file accordingly. If the student does
not demonstrate satisfactory progress at the end of this probationary period, that student's
enrollment will be terminated.
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Professional Conduct
An important part of your training is the development of professional attitude and behavior.
Prospective employers seek employees who will be positive additions to their companies.
Learning how to communicate and deal with different situations, coping with frustration, skills to
solving problems, disciplining oneself and dressing professionally are just a few of the
ingredients that go into the makeup of a “professional”. In these areas we have high standards
because we are committed to preparing our students for the highest expectations of employers.
Classroom Etiquette
Students should remain in class until their break time and/or until class is dismissed. When
Instructors or guest speakers are talking, students should refrain from talking among themselves.
Your cell phones should be set to silent, vibrate, or turned off. Disruption of class or patient care
to answer the phone is both discourteous and unprofessional. You should not receive phone calls
during class time unless it is an emergency. In case of an emergency, you should step outside the
classroom where others cannot hear to answer the call.
Disruptive and/or rude behaviors are unprofessional and will not be tolerated in the learning
environment. Repeated incidents of any disruptive or discourteous behavior may lead to
termination from the medical assistant program.
The good habits and reputation you establish here will help you in your future employment. The
following behaviors are subject to immediate dismissal from the premises and/or termination
from the program:
Any type of dishonesty, including cheating, plagiarism, knowingly furnishing false
information to institution, forgery, alteration or use of institution identification documents
with the intent to defraud.
Harassment or disruptive behavior
Physical or verbal abuse of any person on school premises or at school-sponsored or
supervised functions.
Theft of school property or damage to school premises or to the property of a member of
the school community on the school premises.
Failure to comply with directions of school officials acting in the performance of their
duties.
The use, possession, or distribution of alcoholic beverages, controlled substances,
firearms, weapons, explosives and/or dangerous chemicals on school premises.
Any violation of Federal, State or local law on school premises or at school sponsored
functions.
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Dress Code
The Institute requires all students to wear blue top and blue bottom scrub, with Institute logo
stitched on top left of the scrub. This dress code is followed strictly. Students are expected to
present a professional, clean appearance and demeanor in all program related activities on the
campus and on the externship site.
Throughout your time at THTI and at the externship site, you are required to wear the institute
uniform. The following are considered unprofessional and are not allowed during class or any
clinical activity:
Jeans
Sweatshirts, sweat pants, shorts and tee-shirts
Tight clothing, including leggings and spandex
Sheer fabrics
Revealing styles such as low necklines, short dress or skirt lengths
Exposed midriffs or high slit skirts
Visible body piercing except small earrings
Visible tattoos
Gum chewing
NOTE: Students not meeting the Uniform/Dress Code and Personal Appearance standards will
be directed to leave the classroom/clinical lab until properly attired.
STUDENT SERVICES
Student Parking
Student parking is available in areas adjacent to the school buildings. THTI is not responsible for
parking violations, property theft, property damage, etc. Please keep vehicle locked at all times.
Please follow all posted parking signs. THTI is not liable for parking tickets you may incur as a
result of failing to follow parking signs or regulations.
Special Instructional Assistance
Students who have occasional difficulty with study are urged to seek assistance from their
Instructor. Additionally, tutoring is available outside of normal class time. Contact your
Instructor or the Director of Education for more information.
Guidance
THTI provides guidance services for students depending on their individual needs. Assistance in
program selection and career planning is available at the student service department. Students
encountering problems which interfere with their education are encouraged to bring these
problems to attention of their Instructor or the Director of Education. THTI also offers referral
services through local agencies. If you are experiencing any personal or academic difficulties,
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you must take the initiative to ask for assistance from your Instructor or the Director of
Education. We are here to help you.
Placement Assistance
The Institute does not have an official placement assistance program, but the officers are well
connected to local industries and they are willing to provide contacts details of potential
employers. There are several resources that the student can take advantage of to search for
employment opportunities.
CURRENT CONTACT INFORMATION
Students are required to submit up-to-date addresses, home and cell phone numbers, and email
addresses to Registrar when they enroll. Your contact information must be kept current at all
times throughout the program. Not only do clinical facilities require this, but also our faculty and
staff must be able to contact you immediately about matters related to the clinical or classroom
portion of your program.
It is important that you keep your contact information up to date with InfoTech in case of
emergencies, class cancellations, or any correspondence regarding job leads. If any of your
contact information changes, please inform our Student Services Coordinator. You may
complete the information in the following form, tear off the page and hand over the form to
admin office.
Personal Information Update Form:
Name: _______________________ Your email address is: ________________
Home phone number: ______________ Cell phone number: _________________
Please provide your emergency contact information:
Name and Phone Number: _____________________________________________
Signature____________________ Date:________________________
===============================================================
Attestation: I___________________________(Student Name) have read and understood all
of the above. I agree to follow all the rules, regulations and policies set forth in this handbook
while I am a student at Texas Healthtech Institute.